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Taco Bell

www.tacobell.com

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1.1

Overall reputation rating based on reviews and complaints

Taco Bell earns a 1.1-star rating from 4 reviews and 2487 complaints, indicating that most fast food enthusiasts are dissatisfied with their meals.

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Taco Bell Complaints Page 22 of 125

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G
6:02 pm UTC
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I purchased one pinto & cheese, 1 taco, and 1 package of cinnamon twists. When I received my order, there were napkins, a spoon, nor my cinnamon twists were in the bag. Also, when I began eating my pintos and cheese, the beans were gritty and half done. I tried calling the store, but no one answered the phone. This was a bad experience, and I wanted someone to know the type of service your employees are giving.

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T
9:21 am UTC
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Taco Bell Management

The food is great when fixed properly. BUT, the management is horrible. The manager is a very mean and cruel. Her best friend and team leader makes everyone she can cry and embarrassed the employees in front of customers. I tried to file a complaint, but of course nothing was ever done about it. So Christy and Gina at Mt zion, Decatur IL. Taco bell your horrible people

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L
6:59 pm UTC
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My caregiver took me to taco bell I ored and my staff ordered my hard taco was sour her order she. Had a notch bell requested cheese when we pulled up the gave one of the order to us and than close the window they turn back and we told them we had another order the hand the dormer to us but for got the drink so they gave is the drink. We got home and my...

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D
2:26 pm UTC

Taco Bell Items removed from menu

First you stopped making the Enchirito now you quite making the Mexican Pizza.
My favorite thing at Taco Bell was the Enchirito. (Discontinued)
So I adjusted.
Mexican Pizza was my next favorite and what happens?
What is going on with you guys?
Why are you getting rid of some of your best stuff?
The only other thing I like a lot is the Taco Supreme, are you going to end that too?
Is the Enchirito and Mexican Pizza ever coming back.
I liked Taco Bell but it's changing to much.
Stop before you lose all your fans.
Bring back the good stuff.

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D
7:09 pm UTC

Taco Bell Food quality is not even OK it is awful since moving from old place to new place on Sam Nunn Blvd in Perry Ga

I have been there 2 times since the move to new building. Not only has some corporate genius decided to cut the items I eat at least 2 times weekly but they have been unable to fix what I want . The service is awful along with attitude. I just settled for regular crunchy tacos and went straight home with them 2 miles away and my shells were first of all broke in 3 pieces before I got them out of the paper. I know I did not break because there was no crunch to them. Shells were actually mushy. I want nothing from you but just want you aware of this and I will never go there again. The worst and only bad Taco Bell I have ever been to. So sad.

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B
5:11 pm UTC
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Taco Bell Elimination of menu items

Whomever made the decision to eliminate the Mexican pizza, tostada, green sauce have made a bad decision. These items were staples for our family members. And the items added have not replaced these items but just added things we would never order. The Taco Bell near us has gone down in service and cleanliness over the years but we would still go and get our favorite items plus more. Please bring them back. Our whole family commented at Thanksgiving that we would probably never have a reason to go back to another Taco Bell.

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D
3:26 pm UTC

Taco Bell Mexican pizzas being eliminated from menu

Taco Bell: I have been getting Mexican pizzas at Taco Bell since 1988. Imagine my heartbreak when I went to TB today and found out Mexican pizzas have been eliminated from the menu! 32 years I have been eating Mexican pizzas! They are my favorite! Please bring them back! Surely they were a top seller! If the grocery store stopped selling flour, beef, tomatoes or beans, it would be a big deal. So are Mexican pizzas! Please bring them back!

Thank you,
Dawn

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V
2:04 pm UTC

Taco Bell Discontinued product

Very disappointed the Pico has been discontinued. One of the best things on the menu. I would order fresco just to have the pico until I was told one day I could add the pico and get separately! Game changer. I would actually go to Taco Bell
Over chipotle just for pico. Taco Bell's s so much better!

Now Taco Bell is back to just basic for the occasional midnight run food.

Bring back the Pico!

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M
4:00 pm UTC
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Taco Bell Service

After placing my order and paying for it I was asked to pull around and wait for my order (which was over $35) I watched as two other cars got their food and drove off. Upon seeing g this I drove back around to the drive thru window and had to knock on the window. Then six employees walked out and looked at me. I asked why I still didn't have my food. And asked why I had to pull around d after paying. I was extremely pissed off and I still am. I told them I didn't want to hear any excuses. One employee started saying "well" I then cut her off not wanting to hear any bs about it and just give me my food. Again someone started to say something and I just told them to shut the [censored] up. I guess it is no longer a drive thru but a drive up pay now get out of the way so we can get other people's money we already got yours. Well then one guy comes from. the back and runs his mouth so I tell him to go back where he came from. So he decides to refund my money and not even all of it. I guess taco bell doesn't care about losing money and food at the same time.

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R
9:48 am UTC
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I made an online order on 12/17/20 and never received it. I went to pickup my order and was told the store had lost power. My order was for $58.59. I was throwing a party and had to go somewhere else in the last minute. I would like to be refunded. Thank you

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P
3:13 pm UTC
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I ordered 6 tacos and one drink. I specified diet pepsi with light ice. She said diet pepsi? I replied yes, but lite ice. When I picked up my order, the diet pepsi was full of ice. I asked again for lite ice and the woman at the window took the cup back. She was preparing the new drink when the young girl who took my order came up and asked what was wrong...

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G
4:27 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

On November 19 approx 11:30 I placed a pick up order on the Taco Bell website. My order was approx $40.00 on one of my credit cards. Order was placed for a location less that a mile from my house. I drove to Taco Bell on Sierra College, Roseville, Ca about 11:45. when I drove through the drive thru I was asked my name after I said I was there for a pick up...

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P
4:56 pm UTC

Taco Bell Getting rid of items on your menu

When you have changed the taste of the meat I was able to deal with it. BUT Now thanking away the best items you have. Taking the tostadas and the Mexican Pizza is the most stupidest thing you can do. Many people along with me are no longer going to TacoBell. We will go to DellTaco instead. Some people can not have meat and a tostada was the best thing to have.

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T
1:57 pm UTC
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I had just came thru the drive thru and came back in after getting order to use the restroom and was told that I had to buy something else in order to use the facilities... Which I think is bs. This is the l taxi bell in Killeen Texas on Rancier.. I want all of the employees fired or reprimanded. I just don't understand why I need to purchase something else...

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E
12:09 am UTC

Taco Bell Grande double stacker and $1 menu

How do you get a Grande Stacker that looks like the one in your advertisement? Tried the Grande Stacker Box at 2 different locations and it was mostly the flour tortilla. There was hardly enough filling in it. Looked nothing like your ad photo. Had to open it out and spread the filling around to cover the tortilla so at least we had something to taste other than just tortilla. Also you don't even have any type of a taco on the value menu. You took off the $1 Nacho Crunch Double Stacked Taco which was wonderful. Actually would rather get that then the Grande Stacker.

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I
8:24 am UTC
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This review was chosen algorithmically as the most valued customer feedback.

Worked here a little while at 24705 West 12 Mile Road Southfield, MI 48034 location and ended up going back to my old job. Absence truly does make the heart grow fonder. Sometimes you don't know a good thing until you foolishly walk away from it. Feels so good to finally be back where I belong! I will never leave my old job again!!! Working in thi...

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G
7:10 pm UTC

Taco Bell Bad food

I ordered to beef burrito supremes and cinnamon sticks, I got the bag that had the sealed for you sticker but no cinnamon sticks. I drove 1/2 mile to my home and immediately sat down to eat COLD burritos and not even close to beef in it.

I find this Taco Bell on Wilma Rudolph Blvd in Clarksville, Tn is notorious for this never get it right. My calls have apparently fallen on deaf ears. Once again you all have ripped me off. Dont worry it wont happen again trust me.

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Quannell Johnson [They/Them]
Quannell Johnson [They/Them]
Seattle, US
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Sep 26, 2020 7:44 pm UTC

Hi Greg!

I have read your note about the quality of your order from Taco Bell. I'm sure that the burritos were hot when you received them, but a half hour in an air conditioned car is a long time for any burrito to stay hot!

I hope this clears things up!

G
Author of the review
G
Greg Wood
Holladay, US
Send a message
Sep 26, 2020 7:52 pm UTC
Replying to comment of Quannell Johnson [They/Them]

It wasnt A/C on it is nice here. Not a half hour either 1/2 mile. They were ice cold in the middle but thats ok

Quannell Johnson [They/Them]
Quannell Johnson [They/Them]
Seattle, US
Send a message
Sep 26, 2020 7:54 pm UTC
Replying to comment of Greg Wood

Oh, that's a relief. Most people don't like cold burritos. Why would you create a complaint if you like cold burritos? I don't understand.

ComplaintsBoard
M
4:10 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I have gone to Taco bell in Potosi Mo. 2 nights in a row and was told they were out of food. For an establishment, that is open until 2am, tell a customer that they are out of food, is a bit much! If a place of business is open until 2am, then they should have full menu service until 2 am. The date of the 2 nights is Sept. 7th and Sept 8th.. I had to drive...

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D
10:44 am UTC
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I just left taco bell. I bought some taco supreme. When i got home to eat my food i notice everything was soaking wet, the sandwiches the wrapping as well. so i immediately call the store back only to be told i was not there, then a it was change to what sandwiches was bought. So i just pitch the sandwiches in the trash. I did ask to speak with a supervisor...

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H
11:14 pm UTC

Taco Bell Tostadas, 7-layer burritos

I take my kids to Mexican because I know we can get good vegetarian protein ( we eat meat, but I don't allow poor quality meet, therefore we don't order meat at fast food). I don't do burgers or Chick fillet. Today If I could have backed out of the line, I would have. The person taking my order took pity on us and suggested a veggie Gordita. So tastily, but WAY too many carbs. I won't grace another Taco Bell line unless extreme measures demand it. I will go to Dell Taco until you sell tostadas. We have been regular customers. I have a lot of vegetarian friends who also are incensed at the loss of a few great veggie items at fast food. I just can't come back. Tostadas are all I'm willing to eat at taco bell. In So Call I can just as well go to Del Taco. And so I shall.

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