Customer Service, Incorrect meal
Drive through- I ordered 2 spicy potato soft tacos, I was told the the amount of 2.14, but the customers order in front of me was still on the screen when she asked me to pull forward. I got the window and was told $1 and some change, I told the cashier it was suppose to be 2 spicy potato soft tacos, and she yells to the kitchen that ‘she wanted two of...
Read full complaintChalupa Combo
On 3/10/20 I specifically ordered chicken combo because I do not eat beef. Was given beef on all three items in combo, and took bite out of one, only to discover it was beef. Reported this to staff who re-placed the order. Was once again given a beef combo. When I informed the young staff that the beef made me physically ill, they all laughed. Was finally given the correct items on the 3rd. try. I've had previous bad experiences at Taco Bell, and this will be the last time I eat at the restaurant.
Cashier Skylar
Pricing
1. I look at overhead menu board, decide what I want. I pay with a credit card, look at receipt and see the price is higher and a couple of items. I question cashier, they say menus board is outdated. Really? Went yesterday its been 30 days later, guess what...same price deception.
2. I look at overhead menu board, decide what I want. I pay with credit card, look at receipt and notice that I have made a donation . I question cashier, they said when I hit the green button on machine it donated. When I put the credit card in I was trying to read and cashier told me to bit green button. This was in Marion SC..
No need to respond. I depend on fast food stores since I travel constantly. I have put you last on the list of places to eat.
bad food
We went to the Taco Bell for the nachos. We paid for all extra toppings. Got home and took a bite and they were not fit to eat. I don't know if the oil from cooking the chips was bad or if it was something else but it was terrible! My husband and I couldn't force ourselves to eat them. We went to return them and there was another lady complaining about her...
Read full complaintservice
Dear Customer service, I am writing to let you know of an incident I had at your 12816 US Highway 301, Dade City, FL 33525 Dade City, FL location last February 28th. I ordered two Crunchy Taco's to go and paid the clerk. She did not have change in the drawer and called the manager "Mar" to make change. He did so by opening the safe and exchanging the 40.00...
Read full complaintNot giving receipt
I have been to your new location in Center Point Alabama and on two occasions they declined to give me a receipt for my debit card transaction.
The first time they said the machine was out of paper and when I insisted they took a roll from another machine.
Last night the clerk said they couldn't print a receipt and I insisted she hand write a receipt, which she did.
This indicates a lack of professionalism in normal business practices and makes me wonder if I should stop doing business with Taco Bell altogether.
Jim Bell
[protected]@bellsouth.net
Steak quisarito and/orchzy gordita crunch
Bought and ate (unfortunately) a steak quisarito and chzy gordita crunch. Within an hour my stomach blew up with gas and its been 13 hours now of excrusiating pain. What happened to your product? Was the meat bad? Cheese? I look 6 months pregnant because of the gas, i'm sweating and have goose bumps! I feel like i'm about to explode and be sick at the same time. What the hell???
Read full complaintIncorrect order
I asked for 2 steak chalupa supremes. I received 2 regular beef chalupas with no sour cream. I'm really bummed as I am in between jobs and decided to treat myself once anyway. The drive they was extremely busy, so I understand how mistakes can get made. The employee at the window apologized for the wait. I was totally ok with it until I got home and discovered what mistakes were made.
the food
[protected] my food was horrible the chalupa was so hard i could not eat it.the tacos were made wrong did not put any cheese or anything on it.wanted extra cheese and meat on what was supposed to be nachos bel grande only got cheese nothing i asked for was done right.very very upset about my order because i was at work and could not go back there.the issues there just keep getting worse and worse not better.
Read full complaintBeverages
I went to this Location for Lunch and asked for Senior Citizen Drink, Register Person said they did'nt have them, I have went to several locations for Fast Food And It was Honored, Senior Citizen Beverage I felt Disrespected because I am 55 years old and it was a turn off, THIS SHOULD NOT BE LIKE THIS! My phone number is: [protected]
Read full complaintservice
Worst Taco Bell around! I only go there because its handy (I live nearby.). Employees don't seem like they care too much about anything! When I go thru the drive thru, I don't get a greeting. I will get a hi or hello and then nothing follows. How about Welcome to Taco Bell ... what can I get you? They ALWAYS forget the taco sauce or they give me soft shell...
Read full complaintorders
My sons went into this taco bell & made 2 seperat orders.. One son got his order correct & the other didn't get his box of tacos along with a mexican pizza & bean burrito.. I went with both sons back into taco bell with their orders.. This big mouthed african woman overspoke me & said part of 1 order went into the other bag.. She lied to my face & I kept on...
Read full complaintcustomer service
Order#111297 3:36:23pm cashier - Chelsea was great The employee that took my order was excellent. The employee that was finishing the food was the problem. I had to wait awhile for the nacho fries so 2 orders were up at the same time. He packed 2 bags & plopped them on the counter and called Dave. They were the people after me. The women went to pick up...
Read full complaintcustomer service
On Friday 2/7/2020 I had a very unpleasant experience at one of Taco-Bell location #021226, I walk in at 10:32 to order my lunch, the restaurant was slow it only had one customer eating at one table, I approached the menu and right away notice 4 employee standing and having a conversation, I thought they were in a meeting as no one greeted me when I walked...
Read full complaintshortage of food by drive through
We went thr the drive through tonight and there was no line so they were not busy at all. I ordered 36.58 in food for my famly. I was shorted 4 tacos and a mexican pizza. needless to say the weather was horrible and I was not going back so we made do. I could not call and let them know because there is no listing for a phone number. The store is fairly new...
Read full complaintdiscrimination against disabled customer
On a recent trip, the cashier informed me we would be getting our order to go, due to my husband having frequent accidents in their restaurant when dining in. My husband has suffered 3 strokes, the most recent last May. He lost the use of his left arm, and his left leg is severely weakened. He has left neglect, a condition which limits his awareness of...
Read full complaintgreen sauce
I am 63 years old and have been going to Taco Bell for most of my life. When I was pregnant, it was what I craved every day! My husband goes so often that all of the local stores know his name and order. However, I am deeply disappointed that they have discontinued the green sauce. That will definitely keep me from going back and now will put Taco Bell as an occasional visit rather than a weekly one.
service
This a new location. I am a frequent customer. The past two times I have came in the store was disgusting. The employees look like they have no idea what's going on. Having no more than two customers ahead of me I've waited over 30 minutes on my order. While multiple cars went through the drive through. The fact that it I decided I to have taco bell now I have to drive further out of my way is pretty ridiculous.
Read full complaintlong wait time
Today 1/30/20 around 1:40 pm order #360809 I went to the drive through and it was really backed up there were 3 cars in front of me that had not even gotten to the speaker to order and 3 cars behind me in line along with the 5 cars that had already ordered and was waiting to get to window to pay and pickup food. But I figured it was just busy for lunch so I waited. It took about 5 minutes to get to speaker to order and first thing they say is "we have run out of beans" which for me was okay because I was ordering a beef burrito. BUT if I had wanted beans I was stuck in line with 3 now 4 cars behind me so I could not get out of line. SO my first suggestion is if they run out of something they need to tape a piece of paper on pole as get to drive thru line way before the speaker. Then it look another 10 or more minutes after ordering to get to window and pay and get my food. I asked was taking so long and the girl said they were out of beans, so I think they were taking orders for items that had beans and not having them get to window pay and pull over to the side and have someone bring out their food once the beans were done. Because like I said what I ordered did not have beans and I wsa in line for over 17 minutes. Need to have a better system.
ruston la farmerville location
When calling the store I was told nothing could be done about the poor quality of the food. That I was out of there control n offers to redo the food or anything. My contact information is [protected]
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