slow service and rude manager
On 4/5/2020 I went to the Taco Bell in Mena, AR. I ordered two Party Boxes of tacos, and was told that they had no lettuce. Okay, I can deal with that. Upon pulling up to the window and after paying, I was told that the pintos and cheeses would take 10 minutes, and to please pull forward. After waiting 15 minutes, someone came out and told me that my card...
Read full complaintDrive-thru
I ordered through the drive-thru and asked for a chulpa box and #6 combo. When I paid for my order, I asked for my second drink and the drive thru employee advised I only order one. I asked for my chulpa box and they once again advised I didn't order it. I confirmed my order was correct on the screen but at the window it was not. I also didn't receive a receipt after payment, so I have no way of showing what I ordered.
Management
I have been a patron of this restaurant for many many years and since the new management has taken over it has become the most unprofessional place to eat at. Today we were denied entry into the store while the manager sat at the door telling us to remove or clean our footwear because he was ‘sick and tired of cleaning muddy carpets'. Last week I had...
Read full complaintRecent Experience
On 14Mar2020, while ordering in the drive thru line, I was informed that the establishment did not have beef on hand. The only meat available at the time was shredded chicken and each item was upcharged 70 cents. The management on hand did not offer condolences and did not offer any means of compensation for the inconvenience. The attendant was rude and dismissive after accepting payment.
Read full complaintSlow Service
I was the only person in line ordered at 3:41:45 Order# 207056, no one came in after me, your employees kept taking care of drive thru, and it took 18 mins to get my chicken power bowl. Very disappointed
Read full complaintCustomer Service, Incorrect meal
Drive through- I ordered 2 spicy potato soft tacos, I was told the the amount of 2.14, but the customers order in front of me was still on the screen when she asked me to pull forward. I got the window and was told $1 and some change, I told the cashier it was suppose to be 2 spicy potato soft tacos, and she yells to the kitchen that ‘she wanted two of...
Read full complaintChalupa Combo
On 3/10/20 I specifically ordered chicken combo because I do not eat beef. Was given beef on all three items in combo, and took bite out of one, only to discover it was beef. Reported this to staff who re-placed the order. Was once again given a beef combo. When I informed the young staff that the beef made me physically ill, they all laughed. Was finally given the correct items on the 3rd. try. I've had previous bad experiences at Taco Bell, and this will be the last time I eat at the restaurant.
Cashier Skylar
Pricing
1. I look at overhead menu board, decide what I want. I pay with a credit card, look at receipt and see the price is higher and a couple of items. I question cashier, they say menus board is outdated. Really? Went yesterday its been 30 days later, guess what...same price deception.
2. I look at overhead menu board, decide what I want. I pay with credit card, look at receipt and notice that I have made a donation . I question cashier, they said when I hit the green button on machine it donated. When I put the credit card in I was trying to read and cashier told me to bit green button. This was in Marion SC..
No need to respond. I depend on fast food stores since I travel constantly. I have put you last on the list of places to eat.
bad food
We went to the Taco Bell for the nachos. We paid for all extra toppings. Got home and took a bite and they were not fit to eat. I don't know if the oil from cooking the chips was bad or if it was something else but it was terrible! My husband and I couldn't force ourselves to eat them. We went to return them and there was another lady complaining about her...
Read full complaintservice
Dear Customer service, I am writing to let you know of an incident I had at your 12816 US Highway 301, Dade City, FL 33525 Dade City, FL location last February 28th. I ordered two Crunchy Taco's to go and paid the clerk. She did not have change in the drawer and called the manager "Mar" to make change. He did so by opening the safe and exchanging the 40.00...
Read full complaintNot giving receipt
I have been to your new location in Center Point Alabama and on two occasions they declined to give me a receipt for my debit card transaction.
The first time they said the machine was out of paper and when I insisted they took a roll from another machine.
Last night the clerk said they couldn't print a receipt and I insisted she hand write a receipt, which she did.
This indicates a lack of professionalism in normal business practices and makes me wonder if I should stop doing business with Taco Bell altogether.
Jim Bell
[protected]@bellsouth.net
Steak quisarito and/orchzy gordita crunch
Bought and ate (unfortunately) a steak quisarito and chzy gordita crunch. Within an hour my stomach blew up with gas and its been 13 hours now of excrusiating pain. What happened to your product? Was the meat bad? Cheese? I look 6 months pregnant because of the gas, i'm sweating and have goose bumps! I feel like i'm about to explode and be sick at the same time. What the hell???
Read full complaintIncorrect order
I asked for 2 steak chalupa supremes. I received 2 regular beef chalupas with no sour cream. I'm really bummed as I am in between jobs and decided to treat myself once anyway. The drive they was extremely busy, so I understand how mistakes can get made. The employee at the window apologized for the wait. I was totally ok with it until I got home and discovered what mistakes were made.
the food
[protected] my food was horrible the chalupa was so hard i could not eat it.the tacos were made wrong did not put any cheese or anything on it.wanted extra cheese and meat on what was supposed to be nachos bel grande only got cheese nothing i asked for was done right.very very upset about my order because i was at work and could not go back there.the issues there just keep getting worse and worse not better.
Read full complaintBeverages
I went to this Location for Lunch and asked for Senior Citizen Drink, Register Person said they did'nt have them, I have went to several locations for Fast Food And It was Honored, Senior Citizen Beverage I felt Disrespected because I am 55 years old and it was a turn off, THIS SHOULD NOT BE LIKE THIS! My phone number is: [protected]
Read full complaintservice
Worst Taco Bell around! I only go there because its handy (I live nearby.). Employees don't seem like they care too much about anything! When I go thru the drive thru, I don't get a greeting. I will get a hi or hello and then nothing follows. How about Welcome to Taco Bell ... what can I get you? They ALWAYS forget the taco sauce or they give me soft shell...
Read full complaintorders
My sons went into this taco bell & made 2 seperat orders.. One son got his order correct & the other didn't get his box of tacos along with a mexican pizza & bean burrito.. I went with both sons back into taco bell with their orders.. This big mouthed african woman overspoke me & said part of 1 order went into the other bag.. She lied to my face & I kept on...
Read full complaintcustomer service
Order#111297 3:36:23pm cashier - Chelsea was great The employee that took my order was excellent. The employee that was finishing the food was the problem. I had to wait awhile for the nacho fries so 2 orders were up at the same time. He packed 2 bags & plopped them on the counter and called Dave. They were the people after me. The women went to pick up...
Read full complaintcustomer service
On Friday 2/7/2020 I had a very unpleasant experience at one of Taco-Bell location #021226, I walk in at 10:32 to order my lunch, the restaurant was slow it only had one customer eating at one table, I approached the menu and right away notice 4 employee standing and having a conversation, I thought they were in a meeting as no one greeted me when I walked...
Read full complaintshortage of food by drive through
We went thr the drive through tonight and there was no line so they were not busy at all. I ordered 36.58 in food for my famly. I was shorted 4 tacos and a mexican pizza. needless to say the weather was horrible and I was not going back so we made do. I could not call and let them know because there is no listing for a phone number. The store is fairly new...
Read full complaint
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