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Taco Bell

www.tacobell.com

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Taco Bell Complaints Page 15 of 124

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M
2:24 pm EST

Taco Bell Online order and service from staff

Placed an order online at 121 n mcdade blv glenolden pa Taco Bell, sat in front of the counter for a good 30 min (still waiting) and no one even attempted to help me or ask if I needed to place an order I had to ask them about my order and was rudely told that there was no order for me with out doing anything to verify it. Extremely horrid service if I didn't already pay for it I would have cursed him out. I am currently still sitting in the lobby at 2:21 in a green hoodie, check the cameras

Mark herms
[protected]
[protected]@yahoo.com

Desired outcome: I want my money back for this rediculous encounter

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L
4:27 pm EST

Taco Bell Rude to Customer!

Taco Bell, 9934 US-441, Leesburg, FL 34748
Well, every Time my husband and I go to This Taco Bell we either get someone who is rude or they get our order wrong! Well today on Christmas Eve we when to try one more time; and today was the last straw; let me tell you, we was there at the window at 10am ! My husband asked what kind of breakfast burritos do you have because they all wasn't up there and he wanted me to see them all before I ordered! Well, The Lady respond; They are on the board, just look at it! Well, that was just Pure Rude! We will my husband said Bye and drove off! He said we will never eat there again, and that is really SAD because this Taco Bell is so close to us; and we both Love Taco Bell! If you Staff could just be a little more nicer to the customers and not rude, get the orders right then you have more customers! Come on they could of said Good Morning, Merry Christmas or Happy Holidays ! Your Staff need the learn how to do better Customer Service. I was in a Customer few for 10 yrs and never did I talk to them so rudely as your does; or maybe it was just that employee ; I don't know but your Store really Stinks Compared to other stores around you! Thank you and God Bless
Have a Merry Christmas and Happy New Years!

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H
5:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell Can't fill out surveys because they require a store number from the receipt...

So, I've had an ongoing issue with Taco Bell's app. I've emailed them four times, called them 4 times and told a restaurant manager my issue twice and no one has ever looked into it or called me back.

Was going to try to submit my issue via their "tell the bell" survey advertised on the back of their receipts but it requires to enter a Store number, which they no longer print on their receipts!

Through all these recent experiences, it's apparent Taco Bell lacks any professionalism, does not care to address customer concerns or wanting any customer feedback.

Desired outcome: Respect

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Update by Harry Palmer
Jan 04, 2022 3:45 pm EST

I was finally contacted. Issues as of yet not fully resolved: but more confident it will be fixed. I am now satisfied with the response for the aggravation I have had with my issue. Person I spoke to expressed much empathy, apologized, was professional & made me feel valued as a customer. Can't ask for anything more!

Update by Harry Palmer
Dec 23, 2021 5:16 pm EST

The Taco Bell's in my area are becoming abysmal. In the past two months, ALL TB locations are drive-thru ordering only such as in Cranston; Providence; Warwick & Pawtucket, RI along with Attleboro & Seekonk, MA.

Also, they run out of soda flavors along with sauce varieties. Their computer systems crash constantly at a Massachusetts location--telling customers If place an order at the restaurant, it is cash only payment--if want to pay by credit card, the only way to do so is with the app.

Their app won't work for me since December 9th: resulting in unable to take advantage of all these "wonderful" offers they email me daily plus losing out on free products because of their points program. The restaurant's menu is limited when ordering at the restaurant versus ordering thru their app. I did try signing up with a different email address, but at a Massachusetts location, the app crashed losing my order while waiting in the drive-thru. Then, the next time at a Rhode Island location, my order was delayed and resulting in me waiting 20 MINUTES for my food.

I've called the corporate phone number to get help with the app. On each call, I waiting to speak to someone for over TEN minutes: two times, when the call rang, it disconnected me--and the other two times, I was promised a call back from either a supervisor or tech support. I've emailed them asking for help four times, too. And the restaurant manager at a Massachusetts location says she can't help with the app & telling me last week that many have had issues using the app then telling me she'd call corporate to help me (which I doubt she did). I let her know this week the app still was not working and no one called me to help me. Her response now is "then something must be wrong with your phone" Even though logging into their website also gets me nowhere on my laptop and tablet! All my inquiries by phone and email has resulted to zero help: this has been going on for 15 days.

As a Taco Bell customer of 30 years, and that buys lunch there weekly, I am disappointed by their lack of respect, professionalism and customer service.

At this point, they may as well just go out of business!

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G
3:50 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Smallest burritos I ever seen Taco Bell never gave me a burrito this small before I ordered 3 bean burritos they was not normal size they were as small as a kids meal size I tried to ask for a better burrito and they would not remake one I never seen this before very very small burritos I'm very unsatisfied with this not correct size I never seen them this small

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E
7:41 pm EST

Taco Bell charged for an online order that was not received

Past Saturday 12/18/21 around 6:15 PM I placed an order online as a guest for pickup to a Taco bell located at 12001 SW 129th Ct, Miami, FL 33186. When I went to the store an employee said that he was not able to see my order, after multiple attempts I had to return to my house with no food. But the charge was already pending in my bank account and today shows up as charged for an amount of $30.70. I am requesting a refund.
Order Number 933703
Payment Method Google Pay (•••• 2750)
Name: Enrique Garcia
Email: [protected]@hotmail.com

Desired outcome: Requesting Refund

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T
10:27 pm EST

Taco Bell 6 inch x 2 inch mostly tortilla bean burrito.

What happened to Taco Bell? Not only did I wait 15 minutes in drive through for 2- dinky small 6 x 2 inch bean burrito. I paid for extra onion, red sauce, cheese too. Most of the burrito was tortilla. Pretty stingy and low quality. How you can call that a burrito? Also, Taco Bell discontinued the tostada, the chicken quesadilla on dollar menu, and nacho supreme. All these items I used to order. I won't be going to TACO BELL any more. Taco Bell Sucks.
Napa, California on Soscol Ave. 12/17/21

Desired outcome: Desired outcome is make a BURRITO and stop skimping on ingredients. If you stuck to the basics like you used to have. ENchurito, burritos. Tacos, taco salad maybe your drive through would move like it should Instead of snail mode.

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Harry Palmer
North Kingstown, US
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Dec 23, 2021 3:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yep! Waited 20 minutes for my order today, too. Something strange is going on with this company lately!

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T
11:35 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Taco Bell Manager

At or around 7:30 on 12/3/2021, the manager at Taco Bell phone: [protected] location: 631 E chestnut St Junction City, KS made a mistake on the order; once I got to the window, I asked to rectify the error at the window. The young guy, apparently the son of the other manager in the store, he said he could not take orders at the window, company policy. I asked again, and he repeated the same thing, no it's company policy. So, I told him, ok, thank you, and left. Once I got home, I called the store, his father, the other manager picked up the phone. I spoke to him and said, hey, your manager made an honest mistake. Now foul language must be used to get the point across, I even mentioned that the customer is always right; we know this is not true! I was joking. Well, he did not take it as a joke and started using profanity; he "stated you mother [censored]ers think you're always right, this is [censored], he started laughing. I got no time for this [censored], and I got no time for you!" I repeated I have no time for you either, as he hung up, laughing the whole time! Now I am a customer and a retired veteran; I had to control myself from going back up to Taco Bell; believe me, he did not want my 405-pound bench pressing butt to go back up there and pop; his head like a grape, big man over the phone! Now I did not use any profanity to the son or the father; what kind of professionalism is this! Unbelievable, I suppose nothing is going to be done about this; it is unfortunate.

Desired outcome: written letter of apology posted on drive thru window signed by manager for unprofessionalism.

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A
12:18 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I came thru the drive thru in Watervliet yesterday evening and ordered food for my mother, my son and myself. I myself had a burrito w nacho cheese and my mom had the gordita box and there were black peices of something in our nacho cheese that ruined our food. I am glad my four ye old son could eat his food but would like compensation for the rest and...

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T
9:55 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

At or around 7:30 on 12/3/2021, the manager at Taco Bell phone: (785) 238-7388location: 631 e chestnut St Junction City, ks made a mistake on the order; once I got to the window, I asked to rectify the error at the window. The young guy, apparently the son of the other manager in the store, he said he could not take orders at the window, company policy. I...

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C
7:46 am EDT

Taco Bell The Mexican pizza

Seriously bring the Mexican pizza back please I've ate that combo meal since I was 11 years old I'm 35 please bring it back change the name of you need to please bring it back

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J
11:36 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

This evening we placed an online order around 7pm. That is when we received our confirmation email. We were 20 minutes away from the location when we placed our order figuring we would pick it up on our way home. When we got there we were forced to go through the very long drive through line due to the dining room was locked at 7:30pm. When we got up to the...

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J
6:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I waited 30 f*cking minutes in the drive-thru line at this Taco Bell. After all that wait, I was told they "were closed". It was 5:45 PM on Wednesday, Dec. 1. PRIME TIME !!! PRIME F*CKING TIME !!! They served the car ahead of me but decided to stop at me because they only had 2 employees (or so they said). I could not believe that a fast food restaurant would close right in a customer's face RIGHT AT DINNER TIME. I am LIVID.

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S
7:55 pm EST

Taco Bell Electronic Gift Cards

I have two electronic gift cards that were given for Christmas in 2019 that I have not been able to use because every Taco Bell that I've been to stays they are only good at a corporate store! Where is a corporate store? Please tell me so we can use these. I've gone to 4 different locations near my home and none of them will take them. We go to Taco Bell all the time and I would really like to use these as my grandsons love it . Please help!

Desired outcome: Want to use the electronic giftcards or money returned.

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L
3:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell taco bell

was at the taco bell at 7737 state ave Kansas City ks I was in side order on the new touch menu took over45 min then had to yell at manger the order was wrong I order taco supreme got dorrito shells didn't get drink also the store was so dirty pop machine was so dirty white something was coming down the side paop area was disciting the floors had trash all over was a stain on floor sizeof 3x3 and dried and not cleaned up hole experience was so bad

Desired outcome: take cake of store and customersa hole lot better iff want to return

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D
6:53 pm EDT

Taco Bell online order

I placed a online order 11/18/2021 around 8:08pm I ordered 2 Dorito taco supreme and a nacho bell Grande total . I don't understand how your out of shells if this is a place of business then I cant get my money back right then and there very unprofessional ! and out of boxes at that ! YALL MESSY

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J
7:02 pm EST

Taco Bell food hazard

i bought a 5 dollar box on the app and when i got home and started eating my food i realized there was something weird in my mouth that didn't feel right so i spit it out and there is a decent size piece if plastic in my crunchwrap supreme. i called and spoke with the manager but she didn't seem to car much. I did state that i would be reaching out to the ceo and possibly a lawyer do to food hazard.

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K
5:44 am EDT

Taco Bell Can’t cancel our order

Need our money back on the credit card

Desired outcome: Money back

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S
10:11 am EDT

Taco Bell Poor customer service/rudeness

Poor customer service. Rude taking my order and at the window... Refused to give 2 packets of salsa for a burrito when I asked if I could have extra salsa she said we only give one. I replied I understand but I asked for extra. I was the only person in line and they were rushing me and upset I asked a question. I heard her say "Oh my God". I said I'm sorry I just didn't know which one I had before. I thought there was only one breakfast burrito. She said get off the timer told me to drive around. So the second time she gave me a hard time for asking for a second salsa.
Dear New Phila Taco Bell, I'm sorry you're having a bad day or have strict guidelines to follow but it shouldn't effect the customers in the way you did today. The whole experience was awful and uncalled for.

Desired outcome: Do better.

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S
5:53 pm EDT

Taco Bell Combos

Where are the regular combos without the supreme tacos, all the items are there to order you're forcing the upcharge for tomato and sour cream this is ridiculous and greedy. I'm not supporting such callous business desicions. And I see your little trick here with forcing a minimum character amount but there is a work around hjhhhhhhhhhhhhhhhhhhhhhhh

Desired outcome: Respect your customers and update the order

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S
12:39 pm EDT

Taco Bell Overcharged

I've complained weeks ago and haven't gotten a response! I ordered through the app --- the app would not even allow me to send the complaint, I tried it four times and ended up submitting the complaint via the website on the computer --- I have an email receipt from October 9th for $4.98 but was charged $8.17. No where in my order history will you find an order for $8.17! I know it's not much money to some but had I not noticed it, three checks I had written probably would have bounced so it's a lot to me but more so it's about the principle.

Desired outcome: I want my money back period.

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