Stop & Shop
reviews and complaints

Today, the groceries that I ordered arrived not at the time I had chosen.

AIso, several of the items ordered were the wrong size.

Ordered normal sized can (16 oz), received (32 oz,) Dinty Moore Beef Stew.

Ordered two A1 Steal Sauce (5 oz. each), received two (10 oz.) bottles.

I do not want to pay for these items since the sizes are incorrect and were not ordered in my original order.

Please advise how this situation can be resolved.

Thank you.

Irene Nielsen

43 Hubbard Dr.

Glastonbury, CT 06033

Phone: [protected]

e-mail: [protected]@att.net

Your prices in my local town of Chelmsford MA are obscenely high. Went to you, only as a last resort, and couldn't believe the comparative pricing from the other store I just left. $1-$3 more item for item. I wanted to say this in the hopes someone might pass it along. A box of novelty ice cream cones was pushing $7 and eggs are a full $3 more at your place. Sure, it is a pretty store, but now more checkout lanes are closed, too, in lieu of self-checkout and big orders are slowly using those speed lanes and really tying things up. Anyway, as a business person, and a consumer, it feels crappy to think that my local location is price gauging. You are truly higher than obviosuly Market Basket, and Hanaford. Sometimes even Whole Foods. Not okay.

On 9-5 I placed order number d303738119 and paid for it using my charge card ending in 1249. The total order on my charge card was $208.45. Stop and Shop gave me a credit of 18.19 on 9-20-22 and it was refunded back to Stop

and Shop on 9-21-22.

This is a home account not a business account! My account is now in COLLECTION and I can't place any on line orders. The order on 9-5 was paid in full. TAKE MY ACCOUNT OUT OF COLLECTIONS.

Mary Cirignano

Good afternoon! We are loyal customers of Stop and Shop. We purchase nearly all of our food from there. Lately their produce has been lacking and expiring within a day or two. The berries start to grow mold and are lacking flavor. The stone fruits and bananas have been getting soft and mushy. The bagged lettuce/spinach has rotten leaves mixed in throughout the bag even when I use it the day of purchase. I’m not sure if they’re not properly storing their produce or what the issue is but it’s very disappointing! Not to mention that I have three children who love their fruit, one of which is 8 months old. This is very unsafe for my children! We will be purchasing our produce elsewhere from now on.

On Thursday night I purchased Apple Fritters from the bakery in Norwalk,CT at 380 Main Avenue. This morning I made a cup of coffee and sat down to enjoy one of these pastries. Biting into it, I couldn't believe how awful it was. It was stale and it had absolutely no apple in it. This company should be ashamed to put out a product like this. On top of that your prices at the bakery are astronomical. 5.99 for 4 stale and awful fritters. Terrible. You lost me

9/4/22 at 6:45 PM and 9/5/22 at 4:45 PM

Stop and Shop's flyer advertised chicken lobsters at 7.99 per pound. It was a four day sale and at least two of the four days the Stop and Shop in Waterford, CT ran out of lobsters early in the afternoon.

It is illegal to advertise the sale of an item that you don't have. The workaround is to give a raincheck if you run out of an advertised item. So, I asked customer service for a raincheck both days and both days was given the same response, "It's a four-day sale and we don't give rainchecks for four-day sales. It's while supplies last."

The phrase "while supplies last" has no legal standing. You cannot waive legal responsibility by including it in an ad.

The store #559 (550 W Old Country Road, Hicksville NY) failed to accept the return for the items purchase on 8/28/2022 at around 4:30pm. The customer service (Catherine) was ridiculously horrible. While a manager came by, he failed to help and behaved extremely unprofessional and impolite. I was expecting a refund back to my credit card, but it's refused.

Purchased tonight 8/ 15 at. Harwich Stop& Shopabout10:10 PM.

They were NOT frozen. The chocolate slid off like butter and the underlying banana was brown. These were clearly sitting in a hallway waiting to be stocked and then put in the dairy aisle at a dangerous temp to freeze again and be sold. Disgusting and total waste of money. My mom unfortunately ate part of one and praying she doesn't get föod poisoning

I called from my job (The Miriam Hospital) to the Stop & Shop #7 at 377 Chauncy st Mansfield MA requesting a medication reconciliation to gather information on a patients medications. The pharmacist (Dee) was very rude over the phone. She was yelling at me and speaking in a condescending and sarcastic manner. She made the phone call very difficult and unpleasant and was bothered when I asked for her name. At that point she decided to get even louder and ill-mannered. This is unacceptable behavior from a medical professional. The fact that she speaks to another facility like this makes me fearful of how she speaks to the public.

The stop & shop at 2335 Dixwell Ave in Hamden has been "my store" for 12 years. But now, they have rearranged the healthy food items. They used to be in the first two isles of the store. Now they are dispersed throughout the store and I can't find anything I need or want. It takes me three times as long to shop, I am wandering in circles looking for "my products."

I hate it and am looking for another store. I vowed tonight that I will NEVER shop there again. I have friends that feel the same way. I just wanted someone, anyone to know because when I tell people in the store, no one gives a [censored]. It's just a bunch of minimum wage workers who don't care. Well, someone should care that the customers HATE it. Thank you

Their website is down all night, every night, which has been going on for at least a month. It has currently been down since before 5 PM, Friday 8-5. It is now 3:30 PM, Monday 8-8, and the site is still down. It seems to have been down all weekend. I keep sending them emails & messaging them, and if they respond at all, they just say "sorry" & tell me to call customer service. That's not going to help. I need to clip digital coupons, & redeem my points before they expire. I told them they need a new website team, and they tell me this is the new team.

Upon shopping at Stop and Shop ,Clifton,NJ at Kingsland and Washington Ave 07110 .I had picked up a small grey hand held shopping basket . Up placing 1 item in my basket I had noticed that something was dripping onto my new shorts also my brand new custom designed personalized sneakers . Upon noticing this issue I had reported this to a supposed M.O.D . This woman hand wrote the report onto the back of a piece of paper. I asked this is it ? She scribbled her fist illegible name .I questioned this procedure and she said go over to behind customer service where I can find her name.

I found no name .I had not received a copy . She stated “it’s ok I have your info”strangely she asked if I had a job or work (I’m on permanent disability for past 10 yrs)what did this have anything to do with this ?

Corporate will call you in a day or two and expect the call . It’s been well over a week without any contact. Im surprised at this unprofessional demeanor. I didn’t expect this and will no longer patronize this store . personally was in the food /beverage industry as a Executive Chef/banquet chef/food service director also working for one of the most famous and successful Chef in the world . A culinary graduate,restaurant management as a matter of fact as a teenager I worked at Stop nShop when it was around the corner adjacent to the Bradlees.

Date of damages Aug 2,2022 9:17 pm

I was checking out at store #2576 yesterday around 3:30pm and asked to split my payment into two cards since part of my purchases were for work. I think the Cashier accidentally pushed the wrong button and put the whole amount on my corp card. Moved me to service desk where a sweet girl refunded everything and processed order correctly. I have mislplaced the receipts and need in order to do my expense reports. My fault, I know.

However, when I called the store to ask for their help, I was told I have to come into the store and point out what register I was at and who rang me up... I explained I don't live there (not even close) and that I can't come in but that I ended up being at the service desk. The person then told me that I should have asked for the receipts yesterday then and hung up on me! I've called corporate customer service and spoken with 2 extremely helpful ladies who transferred me to accounts payable to find my receipts but I was transferred to two different voicemails that were full and never spoke to anyone. I don't have a rewards card or this would be easier for all involved it seems. I would really just like to locate the receipts so I can submit an expense report. I have my credit card information, timeline of purchase, and the amount it should have been.

i went to your store on 7/31/2022 attempted to check out with a live person,,not automated self check out,4 items scaned in wrong from the sticker price, knowing the law i called the casher on it,,she nicly stated ok ill take them off and get the supervisor, well a 17 year veteran casher gets to talk to me and strolls down the isles to look for the tags, i follow and their Thay are,,well i stated the law,,one free others at discont,,,,,Reply we don't do that in this store,,I replied ok so you are violating Massachusetts law then, another store manager was called in stating similar, we ARE NOT TRAINED THAT WAY,,and we can not do that,,I replied i can call in the authority's to settle this,,OH by the way now because you have given me such a hard time you owe me THREE FREE items and one at 9.09 for i had 2 corns 1 pea and 1 green been,The manager stated well give you one free and 3 at half price,,My response NO you will due as the law states,,,I further recommended that the training of the employees on this matter be updated,,The manager stated Massachusetts changes it s laws DAILY 13 mins of bickering went by before i received what the law stated i ewas to receive, I hope you can advise ,Train ,or explain to your personal that this is THE LAW not a decision made by the managers or employees (i) Notwithstanding subsection (g) of section 184D, if there is a discrepancy between the advertised price, the sticker price, the scanner price or the display price and the checkout price on any grocery item, a food store or a food department shall charge a consumer the lowest price. If the checkout price or scanner price is not the lowest price or does not reflect any qualifying discount, the seller: (i) shall not charge the consumer for 1 unit of the grocery item, if the lowest price is $10 or less; (ii) shall charge the consumer the lowest price less $10 for 1 unit of the grocery item, if the lowest price is more than $10; and (iii) shall charge the consumer the lowest price for any additional units of the grocery item. For the purposes of this subsection and unless the deputy director determines otherwise, individual items that differ only by color, flavor or scent shall be counted as the same item if they are identical in all other aspects, including price, brand, and may only vary in random weight. This subsection shall not apply if: (1) there is evidence of willful tampering; or (2) the discrepancy is a gross error, in that the lowest price is less than half of the checkout price and the seller, in the previous 30 days, did not intend to sell the grocery item at the lowest price. The provisions of this subsection shall be clearly and conspicuously posted by all food stores or food departments which use a consumer price scanner system at each register. For each register that fails to display appropriate signage, the food store or food department shall be subject to a fine of $200, up to a maximum of $500 per inspection by the deputy director. All food stores or food departments shall maintain data on price discrepancies. This data shall be provided to the division upon request.

(k) The deputy director may require sellers to disclose a consumer's rights under sections 184C to 184E, inclusive, by a writing provided by the division.

(l) The division shall promulgate regulations for the administration and enforcement of sections 184B to 184E, inclusive. Failure to comply with any of the provisions of sections 184B to 184E, inclusive, may constitute a violation under chapter 93A.

A copy is hand deliverd to stop and shop 1277 liberty Street East Springfield Ma 01104 Store 80 having a number of [protected]

james LaFleur

[protected]

On Tuesday July 26th I put money in the lotto machine 30 dollars. The machine ran out of paper but gave me the option of refund or use. Since I was using it for Take 5 I chose refund expecting to get something to take to the couter to get my money. Nothing came out and the machine went to zero dollars. I spoke to the women at the desk and she said leave your name and number for the bookkeeper to call in the morning. No call so I called later in the day on the 27th and was told the person is out with covid and to call Sunday the 31st. I called and still no bookkeeper so it seems to be a lost as I know this machine has probably had paper and been reconciled a number of times since then.

I would like my money I generally find this to be an honest store but I guess not 30 dollars lost is hard to take so hopefully someone an step in and help

I'm a regular customer at stop and shop @store#597 and was shopping for some 5 gal. Water. I returned 5 at the machine and I never can get deposit tickets because the machine never works. When heading to the checkout they don't have tickets there as well. So the call a key person (Valerie) and she is extremely rude causing a very unpleasant scene. She should be the to meet the needs of the shoppers instead she made me feel like never going back. I was charged incorrectly and it's because the return machine never works.

I placed an order on the order ahead deli order. I received a text that order was ready. I got to deli counter and nothing waiting. I again place the order at the kiosk. I receive another text that order is ready for pick up. I again go to the deli counter. I ask for the order and was told by the employee that the machine that prints is not working so I need to again wait for her to now complete my order. I do not think its acceptable that the employee knows the machine is broken yet does not alert anyone to try to resolve the problem. This occurred on 7/30/22 at the Eastchester NY store location

My wife and I frequently visit the Stop & Shop Store located in Amityville (#0550). We were there yesterday and went to the deli department and there were a few guests waiting unfortunately there were no deli personnel to help the customers.

Another customer went to customer service for help which did not resolve anything. A few times the Deli Staff were requested over the Store loud speaker but no one returned to the deli. A Fish Department employee requested the Deli Staff to return back to the Deli several times and still no one came. I saw another store employee and requested help so he brought me to the customer service department. I honestly felt like I was dealing with a pink haired toy doll. This customer service employee acted like a “deer in headlights”. she was completely clueless, did not say anything and basically just shuffled around the store employee work schedule. The employee that brought me to customer service was trying to help me, looking over the work schedule and advising this girl who was on the work schedule and who should be working in the deli department and who he last saw actually working in the deli department. This girl was not very knowledgeable and basically good for absolutely nothing.

I basically stood there for over 15 minutes waiting for this representative to actually do something, anything to help but I just kept speaking with the employee who accompanied me because he continued to try and help me. A man came in with a huge bag of empty bottles because the machine stopped working and he was looking for assistance and again she just stood there. The gentleman helping me helped him as well.

I requested the store manager multiple times but the girl in the customer service department chose to ignore all of my requests so I walked away.

I sincerely feel that she is the last person that should be working in the customer service department. She has no customer service skills, can not answer or resolve a customers questions, concerns, or problems, she seriously lacks a positive, empathetic, and professional attitude especially towards customers. She certainly does not Communicate with customers or even Acknowledge or resolve a customer complaints. She does not know how to effectively Communicate or coordinate with her colleagues or fellow staff. She needs to be taught

people skills and how to engage customer conversations. She also needs to be taught Courtesy, Professionalism and Respect

I have had it with the digital coupons. Logging on is useless. Your website is worthless. Put things on sale and stuff the damned coupons! I don't have hours to spend trying to get the coupons to download. Too many other stores in the area that are not so difficult. Zip code: 01701

What more information are you after? Your digital coupons and website are not user friendly. I do not know how to make that any clearer.