Stop & Shop – Employee disrespect

I placed apickup order when I got to the store they did not have it, I had it on my phone and the employees said there was nothing they could do. They called the manager 3 times, she never came. When I asked can they just get the items they said no. The money was already pending my account, they said I have do another purchase then the money will be refunded to me in a week or so. I have never dealt with such rude and non accommodating people before. They blatantly would not help me. I will no longer shop at this location, Store 551 in Bayshore. I know I am one person but I deal with a minimum of 100 people per day, and i try to help each person.