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CB Retail Stores Stop & Shop Stay away from neptune city stop and shop if you are handicap!
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Stop & Shop review: Stay away from neptune city stop and shop if you are handicap!

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11:16 am EDT
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My wife and I have been shopping at the Neptune City Stop and Shop since it opened in the late Nineties. As the prices went up, we spent more. Stop and Shop took over a Foodtown store and we were happy they retained a lot of the workers. My wife suffers from MS, cancer and is committed to a wheelchair. I am a former Mayor of Neptune township and crossed city lines to shop there. In the last couple of years we have been spending between $300 and $500 dollars a week for groceries and most of the cashiers are very gracious in helping me bag and always an offer of help especially from Josephine, Matteo, Chris and always a wave or smile from most workers. About 3 weeks ago in the beginning of July 2024 we were Faced with a miserable cashier by the name of Starr who I thought at first was having a bad day, so I let her attitude go. When we shop, I push my wife's wheelchair and pull a basket behind me. You cannot miss us. On the 16th of August we were faced once again with Starr who when I gave her my bags, threw them at the end of the carousel, so I proceeded to load the belt until she told me I had to stop and start bagging. As my wife is not capable to help most cashiers will help until I load all groceries. Not This person. when I finished loading I proceeded to bag, Starr wanted my card and took my money and while my groceries were still on the belt she proceeded to ring out the next customer who had to place his groceries in his bag on the floor because I was still bagging. My groceries that day came to $368.98. After putting my wife and groceries in the car I returned to find no one at the Customer counter but did find a young manager in the produce section. He acted like he never saw me even though any time we see him we say hi. I told him the story and he seemed disconnected and mumbled he would speak to her. Starr would not even come out and scan my water and drink I told her about under my cart, so the cahier next to her offered to do it. Never in all the years we have shopped in that location have we been treated that terrible. I sent a letter to Stop and Shop Corporate on August 19, 2024 and to the Manager of record at the store the same day and have heard nothing. We have lived 15 miles away in Lakewood New Jersey for the last 6 years, and traveled to this store ever week spending money on tolls and gas and will not shop there again or for that fact any Stop and Shop Store. We now save that money and Shop at Shoprite in Bricktown.

Recommendation: If you are Handicap, do not shop at the Neptune City NJ store

Update by Richard Iadanza

As I wrote the complaint I knew it would fall on Deaf ears,

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  1. Stop & Shop Contacts

  2. Stop & Shop phone numbers
    +1 (800) 767-7772
    +1 (800) 767-7772
    Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 8 8 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 21 21 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
  3. Stop & Shop emails
  4. Stop & Shop address
    1385 Hancock St., Quincy, Massachusetts, 02169, United States
  5. Stop & Shop social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 08, 2024
  7. View all Stop & Shop contacts
Stop & Shop Category
Stop & Shop is ranked 25 among 124 companies in the Retail Stores category