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Order placed 2 months ago
Placed an order 2 months ago. No responses to emails, no products. Just want my stuff or a refund.
damaged product want a refund
Ordered a product from this online service March 30. Product arrived April 15th broken. I was surprised how long it took to arrive since the shipping costs were over $9.00. Usually you can get 3-4 day service but I was happy it arrived until I opened it and it was broken. Called the customer service number that the website exclaims is manned by a person during their business hours, well it is not. I called for 5 days during their business hours and it would ring then give you a sorry not in or they are helping others then it hangs up. No opportunity to leave a voice mail. So I went to the website and submitted an online complaint. Website says that they will get back to you within one business day, they did not it was 4 days. They asked if I wanted a refund or replacement. My email 4 days ago was quite specific I wanted a refund, I was not impressed with an online service that takes 2 weeks to deliver a broken product and has a nonexistent customer service department. They asked for a picture so I sent it then they said okay we will refund your product and we will send you a shipping label for the damaged product. 6 days go by I ask again for the shipping label. I get a curt response "confirmed". Another day goes by finally I get the shipping label. I ship the product it is signed for at their business on April 30th. I sent a reply about my refund on May 10th and again on May 15th regarding the refund. To date I have received no response from this company.
I will never order from this company again. I ordered from simply-good-stuff in December of 2021 and it is now August of 2022 and I have never received what I ordered. Supposedly I will get My order when they get more merchandise. Do they think I believe anything they say. I think I was scammed.
Is Simply Good Stuff legit?
Simply Good Stuff earns 64% level of Trustworthiness
Good Credibility Notice: Simply Good Stuff rated around 64% by Complaints Board. Generally safe, but exercise caution in information sharing.
We found clear and detailed contact information for Simply Good Stuff. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Simplygoodstuff.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Simplygoodstuff.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- The website belonging to Simply Good Stuff has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
- We conducted a search on social media and found several negative reviews related to Simply Good Stuff. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Simply Good Stuff complaint handling
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Simply Good Stuff contacts
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Simply Good Stuff phone numbers+1 (800) 724-6693+1 (800) 724-6693Click up if you have successfully reached Simply Good Stuff by calling +1 (800) 724-6693 phone number 0 0 users reported that they have successfully reached Simply Good Stuff by calling +1 (800) 724-6693 phone number Click up if you have UNsuccessfully reached Simply Good Stuff by calling +1 (800) 724-6693 phone number 0 0 users reported that they have UNsuccessfully reached Simply Good Stuff by calling +1 (800) 724-6693 phone number+1 (585) 545-4910+1 (585) 545-4910Click up if you have successfully reached Simply Good Stuff by calling +1 (585) 545-4910 phone number 0 0 users reported that they have successfully reached Simply Good Stuff by calling +1 (585) 545-4910 phone number Click up if you have UNsuccessfully reached Simply Good Stuff by calling +1 (585) 545-4910 phone number 0 0 users reported that they have UNsuccessfully reached Simply Good Stuff by calling +1 (585) 545-4910 phone numberInternational
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Simply Good Stuff emailsinfo@simplygoodstuff.com100%Confidence score: 100%Supportorderhelp@simplygoodstuff.com98%Confidence score: 98%
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Simply Good Stuff address191 W Main St., Webster, New York, 14580, United States
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Simply Good Stuff social media
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