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State Farm review: Claims settlement for sewer backup on my residence

Julie Drennan-Broilo of Belleville, US

Nov 04, 2023 12:02 pm EDT

Verified customer

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End of Aug, we had hard rain resulting in sewer backup in my home,

34821 Michelle Dr., Romulus, Mi 48174 (claim 2255C229J). Your People right there, Serve Pro did 100% excellent job. Agent Curtis stated you would take care of everything, not to worry. About 1 month later I received a check in the mail for about $9800.00. I called Curtis Wolf, told him I had a check, where he told me it was mine to use as I see fit. Well I paid down some credit cards and purchased a much needed recliner for my wife. As we live on my S.S. and pension, Approx 4000.00 month, I felt real good with both Serve pro and State farm until I started getting calls from Serve

pro asking for payment. I contacted my agent, again he told me check was mine, and that claims was still working on settlement. Friday Serve pro called demanding payment as account was past due. Again contacted Agent Wole, where he sent email that the check set to me was to go to Serve pro... I do not have the money, and as it was Agent Wolfs error, it should be his problem to settle with Serve pro. I still have about $3200 left, I can remit it back to State Farm.

Please settle this Once and for well.

There was also a settlement with dumpster rental I am eating for about $370.00 or so.

Thank you

Donald Broilo

[protected]

Claimed loss: Total of $20,000.00 or so, my share is now $9324.00 for ServePro

Desired outcome: A settlement of $9800.00 paid to Serve Pro, Minus the $3200 left on the monies paid to me.

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