Stanton Optical
reviews and complaints

My wife and I went to Stanton Optical thinking it was a legitimate business looking out for the customer. I was dumbfounded to see the lies and deceiving pricing that this company has. We bought a pair of glasses that were 199.00 dollar frames thinking that it would be about 300.00 including lenses. Well it turned out to be 420.00 including lenses. There is a sign on the glasses displays that says BOGO (Glasses and Frames). I asked 10 of my friends what BOGO stands for and they told me buy 1 get 1 free. Well after I inquired that I should get 2 pair since the frames were the same price, I was told it would be about 600.00 for both pair. Your company should not lie or deceive the customer and I will make damn sure that all my friends in Yuba city, CA DO NOT go to Stanton for their Glasses. I will refer them to Walmart rather than be lied to or deceived from your company. On a rating of 1 to 10 would give you a minus 4. Dennis Dempsey

Came in on 5/28 got my exam and ordered my glasses. Got email they were in got there on 6/11 to pick them up only one pair was in they said the other pair way lost somewhere should be the in a couple day they would call when they come in. Today is 6/23 I called they said that there still not there should be in around 6/28. That’s a month from the time I ordered them. I understand why I had to wait 7 to 10 days but a month is not exceptable to me. I will have to think long and hard about coming back . Will not recommend them to anyone ever.

I started wearing multi-focal contact lenses for presbyopia after visiting Walmart Vision in 2019. I had a great experience and had no problems with the lenses or with my vision.

In November 2021, I needed to have my eyes re-examined and to order new contacts. I decided to try Stanton optical because they were offering a special. Phone calls are not answered by the actual store, but by call center in India. When I went to the scheduled appointment, the individual store employee told me that that special had expired.

I kept the appointment, had a virtual eye exam by an optometrist in who knows where, and was put in a pair of trial lenses. They did not offer the brand I was currently using, but said they could offer me a comparative brand.

I had had Lasik surgery done 15 years prior, so I was surprised to see that there was a power correction added to my distance vision. When I questioned the store employee, I was told that this was a natural occurrence. I was sent home with the trial pair and told to call back to order, which I did. When i got my actual prescription, my vision was terrible. It was different enough from the trial pair that I immediately noticed a difference.

I researched multi-focal contact lens fitting, and I discovered that the fitting isn't as easy as a regular contact lens and most time requires more than one fitting to get a good fit. Stanton Optical did not offer me follow up visit to see how the lenses were working.

I called them within the 6 month time frame, and they scheduled me for a re-check. I described the lack of good vision I was getting with these contacts. They did a remote, re-check exam and the optometrist made some adjustments to the lens power and also changed the brand, which was a progressive contact whereas the first one had been dominant eye contact. This was not explained to me at the time.

I asked if there would be a charge for the new script, and I was told no. When I called to say these lenses were working much better, I was told that I would have to return the boxes unopened to get my new script free of charge. I explained that this made no sense because the lenses had been opened in order for me to use them. I was offered a discount for the new order.

I am highly dissatisfied with the whole experience. I filed a complain with the company and was told that because the first prescription box was opened, that I wasn't eligible for a free box, even though the prescription was of a different strength and a different kind of mutli-focal.

Terrible protocol for fitting mutli-focals and optometrist not very knowledgeable about standard procedure for fitting, and definitely did not explain why I had problems with the first scripts and what and why the changes were.

They claimed I’d have same day glasses they failed to inform me that that was not the case after they said I’d have them I paid them and than they informed me that I’d not have them till the 30th or possibly longer. I asked for my moment back due to false advertising they offered me $40 back out of almost $100 I paid. Not only did I pay these crooks but than I had to pay a whole other place to do my optical exam and glasses. Stanton wants to take no accountability for the wrongs they did to me. It’s just really sad that you can’t even trust a optical place with your money. Staff were all extremely rude the manager was very rude and unprofessional too. Definitely look other places for you and your loved ones optical needs. Side note look on Stanton optical Springfield mo page to see details on how to sign my petition against Stanton optical if they have wronged you too. I’m going to be sending the petitions to the district attorney’s office after I collect signatures

Why the hell do I have to wait 30 days for my refund if i paid you before i received my glasses in cash.why can't I get your license number also? And speaking about the standing optical in the city of Visalia California on Mooney boulevard

Went to get eye exam and had an appointment. But when I got there all the exam rooms were full and I was told appt, make no diffrence, they do what they want. Price was not right. Service was sloppy, manager slammed my glasses down and said she didn't give a [censored]. She bent the frames and told me too leave said I wasnt wearing a mask. But I didn't wear a mask in the begining. I will never go back and I wish a full fefund, i'm turning it into head office. A 59.00 offer on there sign turned into 109.00 bull. Never go there and dont ever take your female girls thay have lesbians working there talk about there personal life

I am a employee and I have had zero training. Everything I know I learned from another company. Yet everyone wants too complain about me and my work.Corporate has named me employ of the month. Jealousy has made it impossible to perform my job correctly. I'm about too quit if I dont get support. The current manager was fired and 4 people wish to run this business. Only they are a click. Only invite too their group and I have not been

I went to Stanton Optical with my grandma and mom and I and I walked in with out a mask and I have a medical reason why I can't wear a mask anymore because I have asthma and it makes it a hard time breathing I am not okay with the staff we tried to do eye exam and the service is very bad they had me on my ankle for over a good 5 minutes and my ankle is badly sprained now bruised and my ankle is now worse because of them we will no longer go back to that please and I was charged Last year and they had to me pay out of pocket while I have insurance so I want that money back

on 4/20/2021 i went to your store on two notch rd, columbia, sc I received my glasses in may after several visits to have the frames adjusted, I still was having problems and was told by optician that the prescription was incorrect
and new lens were ordered. I went back for new lens and they were still wrong I wanted a recheck on my eyes and then went to the Harbison Rd, Columbia, SC the harbison store was the earliest recheck I could get was told that they would take out the tri focal line and remake with only bi focal i went back on 7/5 and those lens were wrong as the tri focal was not taken out I went back on 7/17 and the lens were still not right I HAVE REQUESTED MY MONEY BACK SEVERAL TIMES AND HAVE BEEN TOLD IT WAS OVER 30 DAYS. I'M NOT THE ONE THAT IS EXAMINING EYES AND I'M NOT THE ONE ORDERING THE LENS AND I SLOULD NOT BE PENALIZED. LET ME AGAIN SAY VERY IMFATICALLY I WANT MY MONEY BACK ALL $430 ASAP

In August 2019, I had an appointment for a new prescription as a "New" patient. After my exam, the doctor told me that my eyes had improved. He said that it was normal for someone of my age (56). I received my new prescription. I purchased two pairs. One for daily wear and one for the sun. Within a month afterwards, I was tripping and falling over things and I couldn't put my finger on what was happening. My husband and I went to a movie and I was struggling to see the screen. I took my glasses off and was playing around with them when I turned them the wrong way and then I could see out of them from looking through them from the outside of the glasses. When leaving the theatre, I put them back on and miss-stepped on our way out and fell. I soon realized that my glasses were not correct. A part had broke off and then I knew I needed to get back into Stanton to see what was up and to repair them. The lady checked my glasses and had me schedule for an appointment. After my appointment, a different doctor said I was given the wrong prescription. So I had to get a new prescription. Problem was, that I had (2) pairs of glasses with the wrong prescription and faulty arms on the one pair. Plus a pretty bruised up knee from my falls. I am writing you about this because the glasses I have are in disrepair. I have used super glue on them over and over and my husband is getting pretty upset with "the look". It is embarrassing. Not only that but I am struggling to see out of them so I believe they still are not the correct prescription. The reason it took me so long is because I did not know who to go to until a friend of mine said to get online and place a complaint.

My grandmother can not see. This visit was her second attempt.
On the first attempt, the clinic did not even have her on the list. They were sent away, getting an appointment on a day a specialist was available for the elderly.
That day was May 5.
My 70 year old mother was dropped off by family along with my 92 year old grandmother. Just as they got checked in, grandma needed to use the restroom. My mom asked the lady at the counter to use the restroom. She was told NO right away. My mom asked why, the woman said, "let me go ask", upon her return, she said, "we just can't" but we'll hold your spot. I felt so bad I was not there with them. We are Native Americans, so I feel this played a part in the decision. My grandmother uses a wheel chair.
My mother had to walk her mother across the Target parking lot, trying to get to the restroom. They did not make it and my grandmother "messed" all over herself!
Is this the type of customer service you expect of your employees!
I tried to put this response on the business webpage, only to be acknowledged through a "blanket" response.
One day, they will be in a similar situation. I bet they will not get the same treatment. I am so disgusted with the care my family received.
In the end, they were told, grandma could not be helped, without surgery.

I ordered glasses and they are not ready yet, this is the second time I have used Stanton and each time the order has been late. I took a leap of faith the second time and now I'm disappointed. I am a student and I need the new script for my books for the font is to small. I am hoping you make the situation right for I will remain a customer if you do