Stanton Optical

STANTON OPTICAL

Please note I live in Mt Shasta, CA. It is 141 miles round trip to Stanton Optical in Redding. Driving time round trip is 2hrs 15 min.

6/23/2022 Eye Exam

Ordered 3 pair of glasses:

One pair progressive

One pair reading (was talked into this)

One pair sunglasses

Trial Contacts

Pick up 7-10 days

6/29/2022 Returned to pick up order

Order was wrong received one pair distant glasses

And one pair of reading glasses.

Contacts were not in yet will have to return. Told them the glasses were not ordered but I would try them and see how it goes.

7/5/2022 Returned glasses not working impossible to go from progressive prescription to single vision. Employee that was there on my first visit verified that the glasses were not what I ordered she heard me talking to Ryan and telling him what I wanted. There seemed to be something wrong in the computer with my account/prescription. There was much confusion. Due to the problems glasses were reordered no further charge.

Ordered:

1 pair progressive transitions

1 pair progressive

Kept sunglasses originally ordered

Picked up contacts, tried them on could see at a distance but not close up. Needed to get used to them. Pick up new glasses 7-10 days

(Date) Called Zoey had questions about contacts still cannot see close up or read. Ordered a different brand of trials. Will wait to pick up glasses a

7/11/2022 Returned to pick up glasses and contacts



7/26/2022 Returned cannot see with glasses or contacts. Close up and reading impossible/blurry. Distance not clear, having to go back and forth with my old glasses. Makes me really sick. Comment was made about refractor problems the first week they were open. Ryan suggests I make an appointment for a second exam (another trip). Other employee suggests it be done today.

Eye Exam new prescription completely different from previous one

All 3 glasses and trial contacts were reordered with new prescription. Was told to keep glasses.

8/10/2022 Returned to pick up glasses and contacts. Received notifications that everything was in. Sunglasses not in.

Pair of progressive/transitions were not transitioning. Order was incorrect. Have to send them back.

Tried on one pair of glasses/progressive. Could see distance clearer than before. Still seemed to have trouble seeing close up while I was in the store. Giver them a week to try out with new prescription.

I also asked why I was told to keep my last glasses with the wrong prescription. I returned them so that the frames could be reused.



Tried contacts next day at home unable to read with them, vision didn’t seem right at all. Had much difficulty removing right eye. It would not come off eye lens. Took along time and many attempts cause sever irritation.



Kept trying glasses but having to return to my old glasses in order to see close up and read. Keeps causing problems at work when drawing up small doses of medications

I feel like I am going crazy. I have had glasses for over 20 years. It has never been this complicated.

To date I have spent 13.5 hours driving time. Not counting the time spent in the store. I have drove 846 miles costing me over $250.00 in gas. I have lost wages from taking time off work. It has been over 2 months since my first exam and original order and still I do not have glasses I can properly see with.

On 7/21/2022 I ordered glasses I was told they would be ready on 8/4/ as of todays date my glasses are still not available. No phone calls from stanton to let me know of the delays. When I try to call the store, I get a customer service, who simply says the order has been delayed no explaintion as to why. I need these glasses to work and they know this but do not care. This is the worst customer service I have ever had. They advertise quick service but that is untrue. I have had to go to another eye glass company to get my glasses so I want my money back and it known this is the worst place to get glasses.

Stanton Optical advertise Progressive lenses plus eye exam plus 2 frames for $135.00

Drive 16 miles to get there only to be told the glasses you get is plastic and the vision is so poor "most people complain and bring it back". "You can hardly see out of it" Quotes from the employee manager/sales person trying to get me to upgrade to glasses you can see out from for over $400.00.

DISPICABLE people and business.

I was told that I could get my glass the same day. But that not true now I have to wait 7 too 10 business days for them. And they was not the 79.00 like they said. 323.10 later. I will not be going back there are sending anyone else there. I got my frames from the 79.00 special rack. I did look at the Tag on it. The price on the tag was 19.00. I got charged 49.00 for them. That is not right in any way. I pointed that out to the manager and was told that no there 49.00. The eye exam was included fir free. But no they only took off 59.00 for that. So as they gave me my bill that total 597.00 all together. They tell me that I saved 309.00 on something that I was told was 135.00 on the phone.

My wife and I went to Stanton Optical thinking it was a legitimate business looking out for the customer. I was dumbfounded to see the lies and deceiving pricing that this company has. We bought a pair of glasses that were 199.00 dollar frames thinking that it would be about 300.00 including lenses. Well it turned out to be 420.00 including lenses. There is a sign on the glasses displays that says BOGO (Glasses and Frames). I asked 10 of my friends what BOGO stands for and they told me buy 1 get 1 free. Well after I inquired that I should get 2 pair since the frames were the same price, I was told it would be about 600.00 for both pair. Your company should not lie or deceive the customer and I will make damn sure that all my friends in Yuba city, CA DO NOT go to Stanton for their Glasses. I will refer them to Walmart rather than be lied to or deceived from your company. On a rating of 1 to 10 would give you a minus 4. Dennis Dempsey

Came in on 5/28 got my exam and ordered my glasses. Got email they were in got there on 6/11 to pick them up only one pair was in they said the other pair way lost somewhere should be the in a couple day they would call when they come in. Today is 6/23 I called they said that there still not there should be in around 6/28. That’s a month from the time I ordered them. I understand why I had to wait 7 to 10 days but a month is not exceptable to me. I will have to think long and hard about coming back . Will not recommend them to anyone ever.

I started wearing multi-focal contact lenses for presbyopia after visiting Walmart Vision in 2019. I had a great experience and had no problems with the lenses or with my vision.

In November 2021, I needed to have my eyes re-examined and to order new contacts. I decided to try Stanton optical because they were offering a special. Phone calls are not answered by the actual store, but by call center in India. When I went to the scheduled appointment, the individual store employee told me that that special had expired.

I kept the appointment, had a virtual eye exam by an optometrist in who knows where, and was put in a pair of trial lenses. They did not offer the brand I was currently using, but said they could offer me a comparative brand.

I had had Lasik surgery done 15 years prior, so I was surprised to see that there was a power correction added to my distance vision. When I questioned the store employee, I was told that this was a natural occurrence. I was sent home with the trial pair and told to call back to order, which I did. When i got my actual prescription, my vision was terrible. It was different enough from the trial pair that I immediately noticed a difference.

I researched multi-focal contact lens fitting, and I discovered that the fitting isn't as easy as a regular contact lens and most time requires more than one fitting to get a good fit. Stanton Optical did not offer me follow up visit to see how the lenses were working.

I called them within the 6 month time frame, and they scheduled me for a re-check. I described the lack of good vision I was getting with these contacts. They did a remote, re-check exam and the optometrist made some adjustments to the lens power and also changed the brand, which was a progressive contact whereas the first one had been dominant eye contact. This was not explained to me at the time.

I asked if there would be a charge for the new script, and I was told no. When I called to say these lenses were working much better, I was told that I would have to return the boxes unopened to get my new script free of charge. I explained that this made no sense because the lenses had been opened in order for me to use them. I was offered a discount for the new order.

I am highly dissatisfied with the whole experience. I filed a complain with the company and was told that because the first prescription box was opened, that I wasn't eligible for a free box, even though the prescription was of a different strength and a different kind of mutli-focal.

Terrible protocol for fitting mutli-focals and optometrist not very knowledgeable about standard procedure for fitting, and definitely did not explain why I had problems with the first scripts and what and why the changes were.

They claimed I’d have same day glasses they failed to inform me that that was not the case after they said I’d have them I paid them and than they informed me that I’d not have them till the 30th or possibly longer. I asked for my moment back due to false advertising they offered me $40 back out of almost $100 I paid. Not only did I pay these crooks but than I had to pay a whole other place to do my optical exam and glasses. Stanton wants to take no accountability for the wrongs they did to me. It’s just really sad that you can’t even trust a optical place with your money. Staff were all extremely rude the manager was very rude and unprofessional too. Definitely look other places for you and your loved ones optical needs. Side note look on Stanton optical Springfield mo page to see details on how to sign my petition against Stanton optical if they have wronged you too. I’m going to be sending the petitions to the district attorney’s office after I collect signatures

Why the hell do I have to wait 30 days for my refund if i paid you before i received my glasses in cash.why can't I get your license number also? And speaking about the standing optical in the city of Visalia California on Mooney boulevard

Went to get eye exam and had an appointment. But when I got there all the exam rooms were full and I was told appt, make no diffrence, they do what they want. Price was not right. Service was sloppy, manager slammed my glasses down and said she didn't give a [censored]. She bent the frames and told me too leave said I wasnt wearing a mask. But I didn't wear a mask in the begining. I will never go back and I wish a full fefund, i'm turning it into head office. A 59.00 offer on there sign turned into 109.00 bull. Never go there and dont ever take your female girls thay have lesbians working there talk about there personal life

I am a employee and I have had zero training. Everything I know I learned from another company. Yet everyone wants too complain about me and my work.Corporate has named me employ of the month. Jealousy has made it impossible to perform my job correctly. I'm about too quit if I dont get support. The current manager was fired and 4 people wish to run this business. Only they are a click. Only invite too their group and I have not been

I went to Stanton Optical with my grandma and mom and I and I walked in with out a mask and I have a medical reason why I can't wear a mask anymore because I have asthma and it makes it a hard time breathing I am not okay with the staff we tried to do eye exam and the service is very bad they had me on my ankle for over a good 5 minutes and my ankle is badly sprained now bruised and my ankle is now worse because of them we will no longer go back to that please and I was charged Last year and they had to me pay out of pocket while I have insurance so I want that money back

on 4/20/2021 i went to your store on two notch rd, columbia, sc I received my glasses in may after several visits to have the frames adjusted, I still was having problems and was told by optician that the prescription was incorrect
and new lens were ordered. I went back for new lens and they were still wrong I wanted a recheck on my eyes and then went to the Harbison Rd, Columbia, SC the harbison store was the earliest recheck I could get was told that they would take out the tri focal line and remake with only bi focal i went back on 7/5 and those lens were wrong as the tri focal was not taken out I went back on 7/17 and the lens were still not right I HAVE REQUESTED MY MONEY BACK SEVERAL TIMES AND HAVE BEEN TOLD IT WAS OVER 30 DAYS. I'M NOT THE ONE THAT IS EXAMINING EYES AND I'M NOT THE ONE ORDERING THE LENS AND I SLOULD NOT BE PENALIZED. LET ME AGAIN SAY VERY IMFATICALLY I WANT MY MONEY BACK ALL $430 ASAP

In August 2019, I had an appointment for a new prescription as a "New" patient. After my exam, the doctor told me that my eyes had improved. He said that it was normal for someone of my age (56). I received my new prescription. I purchased two pairs. One for daily wear and one for the sun. Within a month afterwards, I was tripping and falling over things and I couldn't put my finger on what was happening. My husband and I went to a movie and I was struggling to see the screen. I took my glasses off and was playing around with them when I turned them the wrong way and then I could see out of them from looking through them from the outside of the glasses. When leaving the theatre, I put them back on and miss-stepped on our way out and fell. I soon realized that my glasses were not correct. A part had broke off and then I knew I needed to get back into Stanton to see what was up and to repair them. The lady checked my glasses and had me schedule for an appointment. After my appointment, a different doctor said I was given the wrong prescription. So I had to get a new prescription. Problem was, that I had (2) pairs of glasses with the wrong prescription and faulty arms on the one pair. Plus a pretty bruised up knee from my falls. I am writing you about this because the glasses I have are in disrepair. I have used super glue on them over and over and my husband is getting pretty upset with "the look". It is embarrassing. Not only that but I am struggling to see out of them so I believe they still are not the correct prescription. The reason it took me so long is because I did not know who to go to until a friend of mine said to get online and place a complaint.