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Clearly Reviews 35

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12:00 am EDT

Clearly Mixed Experiences with Clearly

When it comes to Clearly, the reviews are quite diverse. Some customers have praised the affordability and variety of eyewear options, while others have expressed concerns about delivery times and customer service. It seems that the quality of service can vary, so it might be wise to consider all aspects before making a purchase. If you're looking for budget-friendly eyewear with a wide selection, Clearly could be worth exploring, but be prepared for potential delays and mixed customer service experiences.

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8:51 am EDT
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Clearly Best place for value and selection

I only go to Clearly now. Glasses are a fraction of what they cost elsewhere and there are many stylish options. I found that the app is pretty decent for giving you an idea of how you would look in a particular pair of frames, but it is highly unflattering. I don't know what it does, but it seems to enhance all my skin tone and face shape flaws. With that being said, if the glasses look good in the try on app, they probably will look AWESOME in real life. I usually find the frames I like best online and then visit in person to get a better idea. Always happy, never disappointed with my glasses from Clearly.

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8:09 am EDT
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Clearly Great products but can be slow shipping

I placed an order for contacts last year and ended up waiting an extra month longer than what I was told. Unfortunately there was nothing the customer support could do on their end as it was an issue with the manufacturers of the contacts. They expedited my contacts as soon as they got them which was nice. Again, nothing clearly did but just highly recommend if you are going to order from them (especially contacts), don't wait until you only have 3 weeks - a month supply left as it could potentially take longer. They also refunded me $30 for the wait and frustration so overall I was happy, just annoyed at how long I had to wait.

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  1. Pros
    1. Wide selection of eyewear brands
    2. Competitive pricing and deals
    3. Virtual Try-On feature available
    4. Free shipping on eligible orders
    5. 24/7 customer service support
  1. Cons
    1. Limited Brand Selection
    2. Higher Price Points
    3. No In-Store Experience
    4. Potentially Long Delivery Times
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Clearly Not a fan of Splash - Update

Updating my below review. I took this from a 3 to a 5 star because after writing the below I received an email from Adriele asking questions about my concerns with the product and in turn determined they may be faulty. I received a return label and the option for full refund (credit) to purchase the contacts that have worked for me thus far. The responses were quick, efficient and the credit immediate, no waiting, no disputing my concerns or experience with the brand - Which is appreciated!

Ordering and receiving was quick and easy. Ordered the splash for the first time and find they move all over my eyes way too much for my eyes. Will be sticking with the everclear

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Clearly Amazing company

I usually get my contact lenses from Costco and its the cheapest I've seen. However, this summer I've been working so much I'd rather not go to Costco so I ordered from Clearly and it was extremely convenient. They came straight to me I didn't have to go anywhere, they also arrived sooner than expected! Clearly sent a sample size pack of gummy bears which was cool but they contained gelatin and I'm vegan so I couldn't eat them. Overall the experience was nice. I would definitely order from them again if I'm too lazy to go buy them in person.
Edit: Clearly reached out to me and sent me some vegan gummies. This shows that they are willing to go above and beyond for customers!

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Clearly Great team

We were so happy with with Dr. Emily and her exam for our 4.5 year old. We had had another exam elsewhere that we didn't feel was very accurate but Dr. Emily was great in getting our son to feel comfortable plus her assessment tools and space were geared to kids so that we felt very comfortable with the accuracy of the results.
The first pair of glasses were hugely discounted which helped significantly with finances and the product has been great, fitting our son well and looks attractive on him. Sukhpaul out front helped guide him in his choices to something that worked well and away from selections that were too big for his face.
Excellent experience, we will continue to have all our kids looked after at Clearly's locations.

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Clearly I'm glad I took a chance with clearly

I have terrible eyesight. I've been wearing glasses since grade 2 and I'm in my late 20's. I have many eye issues and have been buying glasses from the same place for years. So many of my friend have been ordering online and raving about the pricing so with being a mother of 2 and pregnant with my third, I really couldn't afford to spend the $800-$1000 I usually do and I desperately needed a new pair. The pair I've had for 6 years were so scratched that when I received my order of 2 new glasses from clearly, I cried. The moment I put them on my face and looked at my kids and could properly see their features in fine detail, it was like getting glasses for the first time again. I saved so much money and I have my vision back again. I'll never ever order from another place ever again. Thank you for this service with all my heart!

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Clearly Clearly's Patient and Understanding Customer Service Saved My Glasses Purchase

I ain't the best at picking glasses on the first go, but Clearly has always been patient with me. This time, I thought I had it all figured out. I ordered the first pair, thinking that as long as I kept the same measurement numbers, the new glasses would fit me like a glove. Boy, was I wrong! When the glasses arrived, they were slipping off my nose like a wet bar of soap. Ain't nobody got time for ill-fitting glasses for a couple of years, so I reached out to Clearly for help.

The lady on the phone was super understanding and helped me through the process of returning the first pair and picking out a new pair that would fit me like a glove. She even helped me arrange the return slip to send the first pair back.

This ain't my first rodeo with Clearly, and it definitely gives me peace of mind that I'll always end up with the right pair of glasses at a reasonable price. I've had a similar experience before, and they always come through for me. I'm grateful for their patience and understanding, and I'll definitely be back for more glasses in the future.

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Clearly Mixed Experience with Clearly: Transition Lenses Permanently Darkened

I've been a loyal customer of Clearly for quite some time now, and I've always been satisfied with their products and services. However, my recent purchase left me a bit disappointed. I ordered a pair of glasses with transition lenses that darken in the sun, just like my previous orders. But when I received my glasses, I noticed that the lenses were permanently dark, which is only useful when I'm outside in the sun. I can't use them indoors or in low-light conditions, which is a bit of a bummer.

I'm not sure whose fault it was, but I'm guessing there was a miscommunication somewhere along the line. I've never had this issue before, so I'm not sure what went wrong this time. I haven't complained to the company because I don't want to cause any trouble, and I can't afford to return the glasses and wait for a new pair to be made.

Despite this hiccup, I still highly recommend Clearly to anyone looking for quality glasses and excellent customer service. They have always been reliable and efficient in the past, and I'm sure this was just a one-time mistake. I will continue to be a loyal customer and hope that my next purchase will be just as satisfying as my previous ones.

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Clearly Poor Customer Service and Quality Glasses from Clearly: A Review

I recently ordered a pair of glasses with graduated lenses from Clearly and unfortunately, I couldn't see with them. However, the customer service team was quick to respond and replaced them with a different pair with a larger frame. It turns out that the first pair couldn't accommodate a graduated lens, which was not communicated to me beforehand. To make matters worse, I was asked for the focal length, which was clearly stated on my prescription. It seems like someone couldn't read the prescription properly.

When I received the second pair, I was disappointed to find that I could only see distance if my chin was essentially on my chest and I had to look through the very top. Close distance was good up to 3 feet, but that was it. Needless to say, the second pair was even less useful than the first. I contacted customer service again and was told to return the glasses for a refund. I did so, but when I was contacted by customer service, they claimed that I returned the wrong glasses and even mentioned the name of the first pair. When I corrected them, the representative promptly hung up on me.

Overall, my experience with Clearly was not great. If you have money to throw away, then they might be the people to deal with. However, if you're looking for quality glasses and good customer service, I would recommend looking elsewhere.

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Clearly Terrible Experience with CLEARLY: Poor Service and Incompetent Staff

My experience with CLEARLY was not good at all. The staff I spoke to, including their manager, were not able to answer simple questions. They gave me different and conflicting answers, which was very frustrating. When I spoke to the manager today, they didn't answer any of my questions and kept me on the phone for 35 minutes.

I ordered glasses on April 19th, with order number ***. However, when I received the glasses, I couldn't read through them. I called the service team a few times and was asked to take a picture of the glasses. I did as they asked and sent the photos on the same day. They told me that new glasses would be shipped to me in 2 weeks.

Today, I called to ask if the new glasses had already been sent. However, I was given contradictory answers and spent about 60 minutes on the phone. I called again and asked for a refund, and to my surprise, I immediately received an email on how to return the glasses.

I had planned to order glasses for myself, my wife, and my grandson, and I had even recommended CLEARLY to my friends. However, it turned out to be a fatal mistake. I have lost my trust in this company and have wasted a lot of time talking to their incompetent employees and manager.

Overall, I would not recommend CLEARLY to anyone. Their service was very poor, and I had a terrible experience with them.

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Clearly Impressive Quality and Customer Service: Clearly Glasses Review

I recently purchased a pair of glasses from Clearly and I must say, I am impressed. The website was easy to navigate and I was able to find the perfect pair of glasses in no time. The ordering process was simple and straightforward, and my glasses arrived in a timely manner.

The quality of the glasses is top-notch. The frames are sturdy and well-made, and the lenses are crystal clear. I have been wearing my glasses for a few weeks now and I have not experienced any discomfort or headaches. They fit perfectly and are very comfortable to wear.

One thing I appreciate about Clearly is their commitment to customer service. They have a team of knowledgeable and friendly representatives who are always available to answer any questions or concerns. I had a question about my order and I was able to get in touch with a representative quickly and easily.

Overall, I am very satisfied with my experience with Clearly. The website is user-friendly, the glasses are high-quality, and the customer service is excellent. I would definitely recommend Clearly to anyone in need of a new pair of glasses.

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Clearly Poor Quality Proclear Toric Contact Lenses from Clearly: A Disappointing Experience

I recently ordered Proclear Toric contact lenses from Clearly and unfortunately, my experience was not a positive one. The lenses I received were of poor quality and kept ripping. The first lens lasted only five days before disintegrating in the solution overnight. The second lens lasted only two days before suffering the same fate. The third lens actually split while I was wearing it, causing me a great deal of pain.

I have been wearing contact lenses for over a decade and have never experienced anything like this before. I am not sure if I received counterfeit lenses, but it certainly seems that way. When I contacted customer support, they suggested that my prescription may be incorrect, but nothing has changed except for a slight decrease in power.

Upon checking the reviews on the Clearly website, it seems that I am not the only one who has had issues with their contact lenses. It is frustrating to think that we all may have been given the wrong prescription. I had chosen to order from Clearly in order to save some money, but next time I will pay a premium and order from my local clinic.

What is most frustrating is that I had to wait a month and a half to receive my order, as it kept getting backordered. This makes me question the legitimacy of Clearly. Are the lenses even made by CooperVision? Where did they get them from? Even the boxes are different from the ones I bought from IRIS in September.

Overall, I am extremely disappointed with my experience with Clearly. I hope that they can improve their quality control and customer service in the future.

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Clearly Clearly's Support Team Needs Improvement: My Experience with an Order Hold

I recently made an order from Clearly, as I have had great experiences with them in the past. However, this time around, things did not go as smoothly. I had a question about the available DIA for the contacts I wanted to order, so I reached out to their support team. After our conversation, I thought everything was good to go and continued with my day.

A week went by and I still had not received a tracking number for my order, which was unusual since I had always received my orders within 2-3 days in the past. I decided to contact support again to find out what was going on. To my surprise, I found out that the previous support agent I spoke with had put my order on hold without notifying me. I had not received any email or notification about this, and the agent did not mention it during our call.

When I informed the support team that I had not been informed about the hold, they initially tried to blame me for it. It was only after I proved them wrong that they offered me express shipping as a solution. While I still think Clearly is a good company, their support team definitely needs some major work.

In fact, I can't help but wonder if it's even legal to put an order on permanent hold without notifying or asking the paying customer. It just seems like common sense to keep customers informed about any changes to their orders. Despite this hiccup, I will still consider ordering from Clearly in the future, but I will definitely be more cautious and double-check everything with their support team.

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Clearly Mixed Experience with Clearly: Great First Order, but Recent Issues and Poor Customer Service

I just wanted to give an update on my experience with Clearly. I had some issues with my previous orders, but someone from their team reached out to me and rectified everything with a full refund and paid postage to send back the product. I haven't placed an order since, but I appreciate their effort to make things right.

I've ordered from Clearly three times in the past. The first order was great - the product was good, my prescription was matched correctly, and the price was unbeatable. However, when I updated my prescription and ordered three more pairs of glasses, I ran into some issues. The new glasses hurt my head and my vision was blurry. When I contacted Clearly's customer service, they told me it was my optometrist's fault. I went to see him and confirmed that my prescription was valid, but ended up buying glasses elsewhere. This process took about six weeks, and by the time it was resolved, it was too late to even try for a refund.

Despite this, I decided to order new prescription sunglasses from Clearly using my old prescription that had worked before. However, when I received the glasses, they had standard lenses with no prescription in them. I called customer service to have them swapped out, but was told that since the promotion was no longer offered, it would cost me twice as much to exchange them.

Overall, I'm disappointed with my recent experiences with Clearly. While I had a great purchase a couple of years ago, something seems to have gone downhill with their company since then. I would advise buyers to beware and consider other options before making a purchase.

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Clearly Disastrous Frame Fit: My Clearly Glasses Review

My new glasses from Clearly arrived on time, which was great. The lenses are perfect, but the frames and fitting were a complete disaster. I would give them a 1 out of 10 rating. I have never had such a bad frame fit before. The in-store experience was not great either, so it's no surprise that the fit and frame selection were not up to par.

The eye examination was excellent, though. The doctor was friendly and informative, and I am very satisfied with my prescription. However, there was not enough space at the back of the store for the doctor to work comfortably.

The frames were a different story altogether. The salesperson was nice, but they clearly lacked the skills to fit my frames correctly. The store was overcrowded, and there was no space for me to look in a mirror at the frames I was trying on. The sales associate found a spot for me at the back of the store, but I was quickly kicked out by a very rude sales associate who hassled both me and my sales associate.

The frames were nothing like the fit I experienced in the store. The entire frame was visible and blocked my peripheral view - up, down, and sides. The nose bridge was too low and kept slipping down my nose. I had to keep it in place with my eyebrow. The arms were way too long and not contoured to my head or ears. The right arm was past my ear and curved away from my head. It was impossible to wear a mask, earbuds, hearing aids, or anything around that area without knocking the glasses off my face. They were a complete disaster, and I couldn't even wear them while walking or driving because they obscured my line of sight. I paid $500 for these glasses, so I expected much better.

I have made an appointment to go to a less busy store for a refit or replacement. Hopefully, they can fix the issues with the frames and fitting. Overall, I was disappointed with my experience at Clearly, and I hope they can improve their service in the future.

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Clearly Impressed with Clearly.ca's Affordable Progressive Lenses and Quality, but Concerned about Frame Durability

I recently purchased a pair of glasses from Clearly.ca and I must say, I am impressed! As someone with a fairly strong prescription and progressive lenses, I was hesitant to purchase glasses online. However, after receiving a quote of $1,096 just for lenses at a different optician, I decided to give Clearly.ca a try.

I had previously purchased two pairs of glasses from a local optician who had a great reputation, but my most recent pair was not up to par. The lenses were not lined up well for reading and computer, and the optician suggested I get task-specific glasses. As someone who does a lot of public speaking, this was not acceptable for me. So, I decided to try Clearly.ca.

I was pleasantly surprised when I received my glasses and they were lined up much better than my previous pair. I could immediately see better with them and there was no adjustment period needed. The lenses were just as good as my previous pair that I had liked, but with a wider field of vision. I got premium everything and the cost with frames was only $316 including shipping. I was thrilled to only have to pay $66 after insurance, compared to the $1,000 I would have paid at the other optician.

While I am happy with my purchase, there is one concern I have. The frames I purchased seem to be made of soft plastic and already have some little nicks and rough places. I am not hard on my frames and my previous pairs did not have any issues like this. I contacted Clearly.ca and they assured me that the frames were covered for a year, but I am still worried about the longevity of the frames.

Overall, the customer service at Clearly.ca has been friendly and helpful. Although, I did have some difficulty communicating with one representative who struggled with English. Additionally, I was looking for more information on how to clean glasses with the C-Shield coating and the representative was not very knowledgeable.

Despite these minor issues, I am happy with my purchase and will definitely consider purchasing from Clearly.ca again in the future. It's great to know that I can get progressive lenses for a much cheaper price without sacrificing quality.

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Clearly Complaints 18

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1:28 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am utterly disappointed with Clearly. Their return policy is a joke. They flaunt it like it's some big deal, but when push comes to shove, their systems can't even generate their own return labels. My experience with Clearly started off well, with a smooth purchase and delivery of a pair of glasses. However, upon receiving the glasses, it became...

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10:23 am EDT

Clearly The worst experience I’ve ever had

Ordered my contact lenses on 06 August 2023 and despite following up every 2 or 3 days (it is now 27/10/23) I still have not received them.

They kept saying we will check with our warehouse and ship asap. But nothing would happen.

They are dishonest incompetent and infuriating.

I decided to stop listening to their lies and asked them to cancel the order - which they said they would do.

But why couldn’t they just be honest months ago and tell me there was an issue and cancel it themselves and replace the order?

It was all just a charade and they waste peoples time and money.

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10:12 pm EDT
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August 11 Went down town Toronto at 6pm to visit the brick and mortar store. So under staffed they didn’t have time to service me before close. They told me that I could order online to get express shipping. I call customer service line before ordering to ask about the OS height and I was advised that as long as I had PD it didn’t matter. I ordered...

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Is Clearly Legit?

Clearly earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Clearly to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Clearly is known for their high standards and safety. If you're thinking about dealing with Clearly, it's wise to check how they handle complaints.

We found clear and detailed contact information for Clearly. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Clearly has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Clearly.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Clearly.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Clearly.ca you are considering visiting, which is associated with Clearly, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Clearly have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Clearly website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Clearly.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Clearly has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 18 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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11:10 pm EDT
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Clearly Uncomfortable and Unreliable: My Experience with Clearly Contacts

I was really excited to try Clearly for the first time. I ordered my contacts and was pleasantly surprised at how quickly they arrived. I usually wear Acuvue contacts, but decided to give Clearly a try because they were cheaper than my optometrist's office. My sister, who is an optician, helped me with the purchase.

Unfortunately, my experience with Clearly was not great. When I put the contacts in, they immediately burned my eyes. I had to rinse them with contact solution before I could wear them comfortably. Even then, I could only wear them for about 4-5 hours before they became extremely dry. I'm used to wearing contacts for hours on end, but these were just too uncomfortable to keep in for long periods of time. I could feel them on my eyes the entire time I was wearing them, and they kept moving around.

To make matters worse, there are no refunds available for Clearly contacts. I feel like I wasted my money on a product that didn't work for me. I'm only giving Clearly one star because they arrived quickly. Overall, I wouldn't recommend Clearly to anyone looking for comfortable and reliable contacts.

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9:11 pm EDT
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Clearly Misleading Promotions: My Experience with Clearly's $100 off Glasses Offer

I recently checked out the Clearly website on April 24th and was excited to see a banner advertising $100 off glasses when booking an eye exam. Without hesitation, I booked my exam and eagerly awaited my discount. However, upon closer inspection, I noticed that the offer had actually expired on April 15th! I was disappointed and confused, so I decided to reach out to Clearly's customer service team to get some answers.

Their response was less than satisfactory. They simply apologized for the expired offer and didn't offer any explanation or solution. This left me feeling frustrated and suspicious of their business practices. It's not fair to mislead customers with expired promotions and it makes me wonder if they have other tricks up their sleeve.

Despite this negative experience, I must say that the Clearly website is easy to navigate and has a wide selection of glasses to choose from. However, their misleading tactics have left a bad taste in my mouth and I'm not sure if I would trust them again in the future.

If you're considering using Clearly, I would advise you to double-check any promotions or offers before making a purchase. My experience is proof that they may not always be upfront and honest about their deals.

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7:46 pm EDT
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Clearly Disappointed with Clearly's Glasses Quality and Material Transparency

I recently had an experience with Clearly that left me feeling a bit disappointed. While I have ordered glasses from them in the past that worked perfectly fine, my most recent purchase didn't quite meet my expectations. My first pair unfortunately fell on the hard asphalt, so I understood that they broke. However, my second pair fell from only 30 cm off my nightstand and the frame cracked. This has never happened to me before in my 35 years of wearing glasses.

Although they did offer me a discount, I didn't want to go through the hassle of ordering a third pair of glasses within 9 months. I asked what kind of material the glasses were made of, but they couldn't give me a clear answer. I suspect it was acetate, which I'm not too keen on using again.

It's unfortunate that we live in a society that's so focused on consumption and waste. I wish there was a way to know which glasses are of good quality. It would be helpful if Clearly could specify what kind of plastic their glasses are made of, like how Zenni does with acetate or other types of plastic.

Overall, I still have faith in Clearly and will continue to order from them in the future. However, I hope they can improve their transparency regarding the materials used in their glasses to ensure that customers are getting the best quality possible.

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Clearly Mixed Experience with Clearly: Defective Lens and Customer Service Issues, but Great In-Store Service

So, I decided to give Clearly a try and ordered a pair of prescription sunglasses. I got my prescription from my optometrist and placed my order. I was excited to receive my new shades and couldn't wait to try them on. However, when they finally arrived, I was disappointed to find out that the left lens was defective. I couldn't see anything clearly with them on, and it was frustrating.

I decided to contact Clearly Canada and let them know about the issue. They asked me to send them a copy of my prescription, my PD distance as measured by the optometrist, and a selfie of me wearing the glasses. I provided all three and waited for their response. The next day, I received a reply asking for another selfie but with different parameters. I shot another one and sent it to them. This happened three more times, and I was starting to get frustrated.

Finally, I decided to go to a Clearly store in my town and see if someone there could help me. I was hoping to find someone who cared about their job and could help me get my sunglasses fixed. I was pleasantly surprised to find out that the staff at the store were very helpful and friendly. They took a look at my sunglasses and fixed the left lens for me. I was so relieved and happy that I could finally wear my new shades.

Overall, I would say that my experience with Clearly was mixed. While I was disappointed with the defective lens and the back and forth with customer service, I was happy with the service I received at the store. I would recommend Clearly, but with a caveat that you may need to visit a store if you encounter any issues.

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Clearly Mixed Experience with Clearly: Contact Lens Order and Delivery Review

I recently purchased contact lenses from Clearly and overall, I was satisfied with the product. However, there were a few issues that I encountered during the ordering and delivery process.

Firstly, I noticed that the left eye lens was packaged in a 90 pack box instead of the usual 3 smaller boxes of 30 lenses in a larger box. While this may seem like a minor issue, I believe that the latter packaging would have provided better protection for the lenses during shipping and storage.

Secondly, the shipment arrived a week later than the estimated delivery date provided at the time of purchase. This was particularly inconvenient for me as I had to change the shipment address from one province to another in order to receive the order on time. I had to rely on a neighbour to receive the package on my behalf as I was not yet back at my home address. This was not the seamless and convenient experience that I had hoped for when ordering from Clearly.

Despite these issues, I have had positive experiences with Clearly in the past and have always appreciated the ease of ordering and delivery speed. However, this recent experience has left me feeling somewhat disappointed. I hope that Clearly can improve their shipping and packaging processes to ensure that customers receive their orders in a timely and secure manner.

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Clearly Clearly.ca Review: Good Customer Service, But Room for Improvement

So, I recently ordered some contact lenses and contact solution from Clearly (clearly.ca). I was pretty excited to receive my order, but unfortunately, I didn't receive any notification that my order was coming on the day it did. I didn't even get a confirmation email to let me know that my order had shipped, so I was caught off guard when it arrived. I was just lucky that I happened to be home at the time.

When I opened the package, I realized that I didn't receive the contact solution sizes that I had asked for. I was pretty disappointed, so I decided to call customer service to see if they could help me out. They were very friendly and helpful, and they emailed me a return label so that I could send back the smaller, incorrect sized bottles. They promised to ship me the larger, correct sizes as soon as they received the return.

I was happy that they covered the shipping for the return, but I couldn't help feeling a little frustrated that they had made a mistake in the first place. If they really wanted to provide excellent customer service, they should have let me keep the sizes they sent me AND send me the correct sizes I ordered. That would have been a really nice gesture and would have made me feel like they truly cared about my satisfaction.

Overall, I'm happy that I eventually received everything I ordered, but I do wish that the process had been a little smoother. I think Clearly has some room for improvement when it comes to their communication and attention to detail, but I appreciate their efforts to make things right in the end.

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Clearly Disappointed with Clearly's Response to Defective Contacts

I've been a customer of Clearly for years and never had any issues until my last order. The left contact lens I tried was uncomfortable from the moment I put it in my eye. I even tried expensive moisture and allergy eye drops from my optometrist, but they didn't help. I decided to switch to a new left eye contact lens, and it was much better.

I contacted Clearly to let them know about the issue, and they told me that I had a defective set of contacts (batch). They asked me to send them a photo of my prescription and a photo of the bad lens. They offered me a $10 credit on my next order, but I had to buy a whole new box and pay for shipping and handling to replace the defective product. I was disappointed with their response and felt that they should do better. They should work with the manufacturer to ensure that their customers receive quality products. If I had bought the contacts through my optometrist, I would have paid more, but I could have gotten a single replacement for free. Now, I don't know how many other defective lenses I might have.

Overall, I still think that Clearly is a good company, but they need to improve their customer service when it comes to defective products. As a loyal customer, I expect better treatment and a more satisfactory resolution to my issue. I hope that they take my feedback into consideration and make the necessary changes to ensure that their customers are happy and satisfied with their products and services.

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Clearly Disappointing Experience with Clearly: No Prescription in Lenses & Unhelpful Customer Service

I recently had an experience with Clearly, and unfortunately it was not a positive one. I ordered a pair of glasses for my husband, but when they arrived, there was no prescription in the lenses. I was quite disappointed, as we were replacing a pair of glasses that had broken, and we needed them as soon as possible.

I contacted customer service to see what could be done. After providing my husband's original prescription, they confirmed that everything had been entered correctly. However, they then proceeded to tell me that it was impossible for there to be no prescription in the lenses, as the receipt stated that there was. This was frustrating, as we could clearly tell the difference between the new glasses and the old ones - the new ones had nothing in them.

Despite my frustration, I remained polite and explained the situation again. However, I was met with skepticism and disbelief. The customer service representative even suggested that I drive two hours to Toronto to have the glasses examined to see if they contained a prescription. This was not a feasible option for us, and I was disappointed that they were not willing to work with me to find a solution.

In the end, they did offer me a refund for the glasses, but they deducted the cost of the express shipping that I had paid for to get the glasses quickly. This was frustrating, as I felt that they should have covered the cost of shipping since they had made a mistake with the order.

Overall, I would not recommend Clearly based on my experience. It was frustrating to be made to feel like I was lying or crazy, and I wish that they had been more willing to work with me to find a solution. All they had to do was replace the glasses and cover the cost of shipping, but instead they made the situation more difficult than it needed to be.

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2:27 pm EDT
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Clearly Disappointing Experience with Clearly and FedEx: A Review

So, I had a bit of a problem with my order from Clearly. It seems that FedEx delivered it to the wrong place, which was a real bummer. I mean, I really needed those glasses, you know? Anyway, I contacted Clearly and FedEx to try and sort things out. They told me to wait and see if the package turned up, which was kind of frustrating. I mean, I could have just gone to a local store and bought some new glasses, but I wanted to give Clearly a chance to make things right.

After a few days, I checked my security camera footage and saw that someone had dropped off the package at the wrong address. Luckily, the person who lived there was nice enough to bring it over to me. So, I finally got my glasses, but it was a real hassle.

To make matters worse, I didn't hear anything from FedEx for two whole weeks. When they finally did get in touch, all they said was that their notes showed the package had been delivered on a certain date. Like, duh, I already knew that. And then, to add insult to injury, it took Clearly another 3-4 weeks to follow up and see if I had received my order. I mean, come on, guys, a little bit of care and attention would have been nice.

I have to say, I'm not impressed with FedEx at all. They've messed up almost every order we've had here. I would definitely recommend finding a different shipping company if you can. And as for Clearly, well, I'm not sure if I'll be shopping with them again. This whole experience was just too frustrating. I think I'll stick to buying glasses locally from now on.

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Clearly Disappointing Experience with Clearly and FedEx: Late Delivery and Poor Customer Service

So, I had a bit of a rough time with Clearly. I ordered some eyewear and was excited to receive it, but unfortunately, FedEx delivered it to the wrong location. I contacted both Clearly and FedEx, and they told me to wait and see if it showed up. I was pretty frustrated because I needed my glasses, and I could have just bought some locally instead of waiting around.

After three days, I caught on my camera that someone who had received my package by mistake had dropped it off. I was lucky to get it back, but it was still a hassle. Two weeks later, FedEx sent me an email saying that my package had been delivered on a certain date, which wasn't very helpful. Then, three to four weeks after that, Clearly asked me if I had received my package yet. It was nice of them to follow up, but it would have been better if they had done it sooner.

I have to say, FedEx is terrible in my area. They mess up almost every order we've had here. I would recommend finding a different delivery service if you can. Also, it would have been nice if Clearly had shown more care and concern for my situation. A follow-up a month later just doesn't cut it. This experience was so bad that I don't think any of us will be using Clearly again. We'll just stick to shopping locally from now on.

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Clearly Clearly Sunglasses Review: Poor Quality Frames and Disappointing Customer Service

I was so excited when my new sunglasses from Clearly arrived! I had never tried progressive lenses before, and my vision was crystal clear. However, I did notice that the frames felt a bit flimsy and lightweight when I first took them out of the box. I figured it was just a design choice, and didn't think much of it at the time.

Unfortunately, my excitement was short-lived. After only two months of use, my sunglasses were damaged beyond repair in a minor incident. I was devastated, but I thought that Clearly would stand behind their product and help me out. Boy, was I wrong!

Despite repeated attempts to contact them, Clearly refused to take responsibility for the poor quality of the frames. I was shocked and disappointed by their lack of customer service. In the end, I had to file a claim with my credit card company just to get some resolution.

I have ordered from other online eyewear providers in the past, and I can say with confidence that Clearly is not the best option out there. There are plenty of other companies that offer better customer service and a higher quality product. If you're thinking about ordering from Clearly, my advice is DON'T DO IT! You'll be better off with a different company.

I even offered to keep the lenses and just have the frames replaced, but Clearly wouldn't budge. It's frustrating to feel like you're not being heard or taken seriously as a customer. So, if you're considering Clearly for your next eyewear purchase, beware! You might end up regretting it.

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7:48 pm EDT

Clearly Hiding information and not taking accountability for their lies

Harassment, ruining of patient's health and blatant callousness. Didn't send the order on time and still struggling, crying, and waiting for my order.

Order: [protected]

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2:23 pm EDT
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Clearly product and service

Bought my contacts from clearly.ca I have two different prescription for each eye. Bought the 90 packs because they don't offer less. Got them and used a week worth and realized they are defective (theirs spot within an hour of me wearing them and blurs my vision) i called and emailed the company and they said they couldn't refund or return or exchange if the box is opened! I was like of course its open the box to use them and try them. So now they say they cant refund or exchange i even have the emails to prove it! This company is a scam when it comes to customer service if its defective there is in theory no refund policy .

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5:12 am EST

Clearly Don't order anything from this place

Purchased a pair of glasses from ClearlyContacts website and when my glasses arrived there was a huge crack!
I contacted ClearlyContacts customer service right away and said that I can also provide pictures but they said they believe me and don't need pictures. They said that there was nothing they could do and said that I need to contact the shipping company! They literally said that they will do nothing to help! Save your money and don't order anything from this place.

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12:18 pm EDT
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Clearly Eyeglasses

Clearly extracted customer information from Paypal. Either Paypal or Clearly are in breach of privacy. But America is a land of crooks, by crooks and for crooks, exporting crooks to Canada.
You can't do much. But be careful in giving out credit card numbers to Clearly, who sell eye glasses and contact lenses.

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Eliane Despres
US
Feb 08, 2024 2:52 am EST
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I sent back glasses and not being refunded. I contacted them 3 times and still no resolution.

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Diane Morrell
US
Jul 04, 2023 9:04 am EDT
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Federal express refused to respond to a misdelivered pair of sunglasses ordered from clearly.ca. Clearly has refused to issue refund after 7 days of inquiring.

About Clearly

Clearly is a leading online retailer of eyewear in Canada, offering a wide range of high-quality glasses, sunglasses, and contact lenses. The company has been in business since 2000 and has established itself as a trusted and reliable source for all your vision needs.

One of the key features of Clearly is its extensive selection of eyewear products. The company offers a vast array of frames, lenses, and styles to suit every taste and budget. Whether you're looking for a classic pair of glasses or something more trendy and fashionable, Clearly has you covered.

In addition to its impressive product selection, Clearly is also known for its exceptional customer service. The company has a team of knowledgeable and friendly representatives who are always available to answer your questions and help you find the perfect pair of glasses or contact lenses. Whether you need help with sizing, lens options, or anything else, Clearly's customer service team is there to assist you every step of the way.

Another standout feature of Clearly is its commitment to affordability. The company offers competitive pricing on all its products, making it easy for customers to find high-quality eyewear at a price that fits their budget. Additionally, Clearly frequently offers special promotions and discounts, making it even more affordable to shop for eyewear online.

Overall, Clearly is a top choice for anyone in Canada looking for high-quality eyewear at an affordable price. With its extensive selection of products, exceptional customer service, and commitment to affordability, Clearly is a trusted and reliable source for all your vision needs.
How to file a complaint about Clearly?

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- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Clearly in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Clearly. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure each step is clearly defined to help users effectively file a complaint or review about Clearly on ComplaintsBoard.com. Remember to use simple language throughout the guide.

Overview of Clearly complaint handling

Clearly reviews first appeared on Complaints Board on May 26, 2016. The latest review Mixed Experiences with Clearly was posted on Mar 30, 2024. Clearly has an average consumer rating of 1 stars from 35 reviews. Clearly has resolved 0 complaints.
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  1. Clearly Contacts

  2. Clearly phone numbers
    +1 (866) 414-2326
    +1 (866) 414-2326
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    +1 (800) 663-5658
    +1 (800) 663-5658
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  3. Clearly emails
  4. Clearly address
    400-2955 Virtual Way, Vancouver, British Columbia, V5M4X6, Canada
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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Clearly is ranked 21 among 81 companies in the Glasses and Lenses category

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