Clearly

I only go to Clearly now. Glasses are a fraction of what they cost elsewhere and there are many stylish options. I found that the app is pretty decent for giving you an idea of how you would look in a particular pair of frames, but it is highly unflattering. I don't know what it does, but it seems to enhance all my skin tone and face shape flaws. With that being said, if the glasses look good in the try on app, they probably will look AWESOME in real life. I usually find the frames I like best online and then visit in person to get a better idea. Always happy, never disappointed with my glasses from Clearly.

I placed an order for contacts last year and ended up waiting an extra month longer than what I was told. Unfortunately there was nothing the customer support could do on their end as it was an issue with the manufacturers of the contacts. They expedited my contacts as soon as they got them which was nice. Again, nothing clearly did but just highly recommend if you are going to order from them (especially contacts), don't wait until you only have 3 weeks - a month supply left as it could potentially take longer. They also refunded me $30 for the wait and frustration so overall I was happy, just annoyed at how long I had to wait.

Updating my below review. I took this from a 3 to a 5 star because after writing the below I received an email from Adriele asking questions about my concerns with the product and in turn determined they may be faulty. I received a return label and the option for full refund (credit) to purchase the contacts that have worked for me thus far. The responses were quick, efficient and the credit immediate, no waiting, no disputing my concerns or experience with the brand - Which is appreciated!

Ordering and receiving was quick and easy. Ordered the splash for the first time and find they move all over my eyes way too much for my eyes. Will be sticking with the everclear

I usually get my contact lenses from Costco and its the cheapest I've seen. However, this summer I've been working so much I'd rather not go to Costco so I ordered from Clearly and it was extremely convenient. They came straight to me I didn't have to go anywhere, they also arrived sooner than expected! Clearly sent a sample size pack of gummy bears which was cool but they contained gelatin and I'm vegan so I couldn't eat them. Overall the experience was nice. I would definitely order from them again if I'm too lazy to go buy them in person.
Edit: Clearly reached out to me and sent me some vegan gummies. This shows that they are willing to go above and beyond for customers!

We were so happy with with Dr. Emily and her exam for our 4.5 year old. We had had another exam elsewhere that we didn't feel was very accurate but Dr. Emily was great in getting our son to feel comfortable plus her assessment tools and space were geared to kids so that we felt very comfortable with the accuracy of the results.
The first pair of glasses were hugely discounted which helped significantly with finances and the product has been great, fitting our son well and looks attractive on him. Sukhpaul out front helped guide him in his choices to something that worked well and away from selections that were too big for his face.
Excellent experience, we will continue to have all our kids looked after at Clearly's locations.

I have terrible eyesight. I've been wearing glasses since grade 2 and I'm in my late 20's. I have many eye issues and have been buying glasses from the same place for years. So many of my friend have been ordering online and raving about the pricing so with being a mother of 2 and pregnant with my third, I really couldn't afford to spend the $800-$1000 I usually do and I desperately needed a new pair. The pair I've had for 6 years were so scratched that when I received my order of 2 new glasses from clearly, I cried. The moment I put them on my face and looked at my kids and could properly see their features in fine detail, it was like getting glasses for the first time again. I saved so much money and I have my vision back again. I'll never ever order from another place ever again. Thank you for this service with all my heart!

Ordered my contact lenses on 06 August 2023 and despite following up every 2 or 3 days (it is now 27/10/23) I still have not received them.

They kept saying we will check with our warehouse and ship asap. But nothing would happen.

They are dishonest incompetent and infuriating.

I decided to stop listening to their lies and asked them to cancel the order - which they said they would do.

But why couldn’t they just be honest months ago and tell me there was an issue and cancel it themselves and replace the order?

It was all just a charade and they waste peoples time and money.

I was really excited to try Clearly for the first time. I ordered my contacts and was pleasantly surprised at how quickly they arrived. I usually wear Acuvue contacts, but decided to give Clearly a try because they were cheaper than my optometrist's office. My sister, who is an optician, helped me with the purchase.

Unfortunately, my experience with Clearly was not great. When I put the contacts in, they immediately burned my eyes. I had to rinse them with contact solution before I could wear them comfortably. Even then, I could only wear them for about 4-5 hours before they became extremely dry. I'm used to wearing contacts for hours on end, but these were just too uncomfortable to keep in for long periods of time. I could feel them on my eyes the entire time I was wearing them, and they kept moving around.

To make matters worse, there are no refunds available for Clearly contacts. I feel like I wasted my money on a product that didn't work for me. I'm only giving Clearly one star because they arrived quickly. Overall, I wouldn't recommend Clearly to anyone looking for comfortable and reliable contacts.

I recently checked out the Clearly website on April 24th and was excited to see a banner advertising $100 off glasses when booking an eye exam. Without hesitation, I booked my exam and eagerly awaited my discount. However, upon closer inspection, I noticed that the offer had actually expired on April 15th! I was disappointed and confused, so I decided to reach out to Clearly's customer service team to get some answers.

Their response was less than satisfactory. They simply apologized for the expired offer and didn't offer any explanation or solution. This left me feeling frustrated and suspicious of their business practices. It's not fair to mislead customers with expired promotions and it makes me wonder if they have other tricks up their sleeve.

Despite this negative experience, I must say that the Clearly website is easy to navigate and has a wide selection of glasses to choose from. However, their misleading tactics have left a bad taste in my mouth and I'm not sure if I would trust them again in the future.

If you're considering using Clearly, I would advise you to double-check any promotions or offers before making a purchase. My experience is proof that they may not always be upfront and honest about their deals.

I recently had an experience with Clearly that left me feeling a bit disappointed. While I have ordered glasses from them in the past that worked perfectly fine, my most recent purchase didn't quite meet my expectations. My first pair unfortunately fell on the hard asphalt, so I understood that they broke. However, my second pair fell from only 30 cm off my nightstand and the frame cracked. This has never happened to me before in my 35 years of wearing glasses.

Although they did offer me a discount, I didn't want to go through the hassle of ordering a third pair of glasses within 9 months. I asked what kind of material the glasses were made of, but they couldn't give me a clear answer. I suspect it was acetate, which I'm not too keen on using again.

It's unfortunate that we live in a society that's so focused on consumption and waste. I wish there was a way to know which glasses are of good quality. It would be helpful if Clearly could specify what kind of plastic their glasses are made of, like how Zenni does with acetate or other types of plastic.

Overall, I still have faith in Clearly and will continue to order from them in the future. However, I hope they can improve their transparency regarding the materials used in their glasses to ensure that customers are getting the best quality possible.

So, I decided to give Clearly a try and ordered a pair of prescription sunglasses. I got my prescription from my optometrist and placed my order. I was excited to receive my new shades and couldn't wait to try them on. However, when they finally arrived, I was disappointed to find out that the left lens was defective. I couldn't see anything clearly with them on, and it was frustrating.

I decided to contact Clearly Canada and let them know about the issue. They asked me to send them a copy of my prescription, my PD distance as measured by the optometrist, and a selfie of me wearing the glasses. I provided all three and waited for their response. The next day, I received a reply asking for another selfie but with different parameters. I shot another one and sent it to them. This happened three more times, and I was starting to get frustrated.

Finally, I decided to go to a Clearly store in my town and see if someone there could help me. I was hoping to find someone who cared about their job and could help me get my sunglasses fixed. I was pleasantly surprised to find out that the staff at the store were very helpful and friendly. They took a look at my sunglasses and fixed the left lens for me. I was so relieved and happy that I could finally wear my new shades.

Overall, I would say that my experience with Clearly was mixed. While I was disappointed with the defective lens and the back and forth with customer service, I was happy with the service I received at the store. I would recommend Clearly, but with a caveat that you may need to visit a store if you encounter any issues.

I recently purchased contact lenses from Clearly and overall, I was satisfied with the product. However, there were a few issues that I encountered during the ordering and delivery process.

Firstly, I noticed that the left eye lens was packaged in a 90 pack box instead of the usual 3 smaller boxes of 30 lenses in a larger box. While this may seem like a minor issue, I believe that the latter packaging would have provided better protection for the lenses during shipping and storage.

Secondly, the shipment arrived a week later than the estimated delivery date provided at the time of purchase. This was particularly inconvenient for me as I had to change the shipment address from one province to another in order to receive the order on time. I had to rely on a neighbour to receive the package on my behalf as I was not yet back at my home address. This was not the seamless and convenient experience that I had hoped for when ordering from Clearly.

Despite these issues, I have had positive experiences with Clearly in the past and have always appreciated the ease of ordering and delivery speed. However, this recent experience has left me feeling somewhat disappointed. I hope that Clearly can improve their shipping and packaging processes to ensure that customers receive their orders in a timely and secure manner.

So, I recently ordered some contact lenses and contact solution from Clearly (clearly.ca). I was pretty excited to receive my order, but unfortunately, I didn't receive any notification that my order was coming on the day it did. I didn't even get a confirmation email to let me know that my order had shipped, so I was caught off guard when it arrived. I was just lucky that I happened to be home at the time.

When I opened the package, I realized that I didn't receive the contact solution sizes that I had asked for. I was pretty disappointed, so I decided to call customer service to see if they could help me out. They were very friendly and helpful, and they emailed me a return label so that I could send back the smaller, incorrect sized bottles. They promised to ship me the larger, correct sizes as soon as they received the return.

I was happy that they covered the shipping for the return, but I couldn't help feeling a little frustrated that they had made a mistake in the first place. If they really wanted to provide excellent customer service, they should have let me keep the sizes they sent me AND send me the correct sizes I ordered. That would have been a really nice gesture and would have made me feel like they truly cared about my satisfaction.

Overall, I'm happy that I eventually received everything I ordered, but I do wish that the process had been a little smoother. I think Clearly has some room for improvement when it comes to their communication and attention to detail, but I appreciate their efforts to make things right in the end.

I've been a customer of Clearly for years and never had any issues until my last order. The left contact lens I tried was uncomfortable from the moment I put it in my eye. I even tried expensive moisture and allergy eye drops from my optometrist, but they didn't help. I decided to switch to a new left eye contact lens, and it was much better.

I contacted Clearly to let them know about the issue, and they told me that I had a defective set of contacts (batch). They asked me to send them a photo of my prescription and a photo of the bad lens. They offered me a $10 credit on my next order, but I had to buy a whole new box and pay for shipping and handling to replace the defective product. I was disappointed with their response and felt that they should do better. They should work with the manufacturer to ensure that their customers receive quality products. If I had bought the contacts through my optometrist, I would have paid more, but I could have gotten a single replacement for free. Now, I don't know how many other defective lenses I might have.

Overall, I still think that Clearly is a good company, but they need to improve their customer service when it comes to defective products. As a loyal customer, I expect better treatment and a more satisfactory resolution to my issue. I hope that they take my feedback into consideration and make the necessary changes to ensure that their customers are happy and satisfied with their products and services.

I recently had an experience with Clearly, and unfortunately it was not a positive one. I ordered a pair of glasses for my husband, but when they arrived, there was no prescription in the lenses. I was quite disappointed, as we were replacing a pair of glasses that had broken, and we needed them as soon as possible.

I contacted customer service to see what could be done. After providing my husband's original prescription, they confirmed that everything had been entered correctly. However, they then proceeded to tell me that it was impossible for there to be no prescription in the lenses, as the receipt stated that there was. This was frustrating, as we could clearly tell the difference between the new glasses and the old ones - the new ones had nothing in them.

Despite my frustration, I remained polite and explained the situation again. However, I was met with skepticism and disbelief. The customer service representative even suggested that I drive two hours to Toronto to have the glasses examined to see if they contained a prescription. This was not a feasible option for us, and I was disappointed that they were not willing to work with me to find a solution.

In the end, they did offer me a refund for the glasses, but they deducted the cost of the express shipping that I had paid for to get the glasses quickly. This was frustrating, as I felt that they should have covered the cost of shipping since they had made a mistake with the order.

Overall, I would not recommend Clearly based on my experience. It was frustrating to be made to feel like I was lying or crazy, and I wish that they had been more willing to work with me to find a solution. All they had to do was replace the glasses and cover the cost of shipping, but instead they made the situation more difficult than it needed to be.

So, I had a bit of a problem with my order from Clearly. It seems that FedEx delivered it to the wrong place, which was a real bummer. I mean, I really needed those glasses, you know? Anyway, I contacted Clearly and FedEx to try and sort things out. They told me to wait and see if the package turned up, which was kind of frustrating. I mean, I could have just gone to a local store and bought some new glasses, but I wanted to give Clearly a chance to make things right.

After a few days, I checked my security camera footage and saw that someone had dropped off the package at the wrong address. Luckily, the person who lived there was nice enough to bring it over to me. So, I finally got my glasses, but it was a real hassle.

To make matters worse, I didn't hear anything from FedEx for two whole weeks. When they finally did get in touch, all they said was that their notes showed the package had been delivered on a certain date. Like, duh, I already knew that. And then, to add insult to injury, it took Clearly another 3-4 weeks to follow up and see if I had received my order. I mean, come on, guys, a little bit of care and attention would have been nice.

I have to say, I'm not impressed with FedEx at all. They've messed up almost every order we've had here. I would definitely recommend finding a different shipping company if you can. And as for Clearly, well, I'm not sure if I'll be shopping with them again. This whole experience was just too frustrating. I think I'll stick to buying glasses locally from now on.

So, I had a bit of a rough time with Clearly. I ordered some eyewear and was excited to receive it, but unfortunately, FedEx delivered it to the wrong location. I contacted both Clearly and FedEx, and they told me to wait and see if it showed up. I was pretty frustrated because I needed my glasses, and I could have just bought some locally instead of waiting around.

After three days, I caught on my camera that someone who had received my package by mistake had dropped it off. I was lucky to get it back, but it was still a hassle. Two weeks later, FedEx sent me an email saying that my package had been delivered on a certain date, which wasn't very helpful. Then, three to four weeks after that, Clearly asked me if I had received my package yet. It was nice of them to follow up, but it would have been better if they had done it sooner.

I have to say, FedEx is terrible in my area. They mess up almost every order we've had here. I would recommend finding a different delivery service if you can. Also, it would have been nice if Clearly had shown more care and concern for my situation. A follow-up a month later just doesn't cut it. This experience was so bad that I don't think any of us will be using Clearly again. We'll just stick to shopping locally from now on.

I was so excited when my new sunglasses from Clearly arrived! I had never tried progressive lenses before, and my vision was crystal clear. However, I did notice that the frames felt a bit flimsy and lightweight when I first took them out of the box. I figured it was just a design choice, and didn't think much of it at the time.

Unfortunately, my excitement was short-lived. After only two months of use, my sunglasses were damaged beyond repair in a minor incident. I was devastated, but I thought that Clearly would stand behind their product and help me out. Boy, was I wrong!

Despite repeated attempts to contact them, Clearly refused to take responsibility for the poor quality of the frames. I was shocked and disappointed by their lack of customer service. In the end, I had to file a claim with my credit card company just to get some resolution.

I have ordered from other online eyewear providers in the past, and I can say with confidence that Clearly is not the best option out there. There are plenty of other companies that offer better customer service and a higher quality product. If you're thinking about ordering from Clearly, my advice is DON'T DO IT! You'll be better off with a different company.

I even offered to keep the lenses and just have the frames replaced, but Clearly wouldn't budge. It's frustrating to feel like you're not being heard or taken seriously as a customer. So, if you're considering Clearly for your next eyewear purchase, beware! You might end up regretting it.

Harassment, ruining of patient's health and blatant callousness. Didn't send the order on time and still struggling, crying, and waiting for my order.

Order: [protected]

Bought my contacts from clearly.ca I have two different prescription for each eye. Bought the 90 packs because they don't offer less. Got them and used a week worth and realized they are defective (theirs spot within an hour of me wearing them and blurs my vision) i called and emailed the company and they said they couldn't refund or return or exchange if the box is opened! I was like of course its open the box to use them and try them. So now they say they cant refund or exchange i even have the emails to prove it! This company is a scam when it comes to customer service if its defective there is in theory no refund policy .

Purchased a pair of glasses from ClearlyContacts website and when my glasses arrived there was a huge crack!
I contacted ClearlyContacts customer service right away and said that I can also provide pictures but they said they believe me and don't need pictures. They said that there was nothing they could do and said that I need to contact the shipping company! They literally said that they will do nothing to help! Save your money and don't order anything from this place.

Clearly extracted customer information from Paypal. Either Paypal or Clearly are in breach of privacy. But America is a land of crooks, by crooks and for crooks, exporting crooks to Canada.
You can't do much. But be careful in giving out credit card numbers to Clearly, who sell eye glasses and contact lenses.