Cohen's Fashion Optical Complaints & Reviews

Cohen's Fashion optical / service

Jul 16, 2019

This place is horrible when it comes to customer service this place is horrible when it comes to providing information to the policy I am a first-time Cohens customer they did not let me know about the nonrefundable they excepted my money which was $500 cash didn't tell me that they were...

Cohen's Fashion optical / eyeglasses

Jul 10, 2019

I broke the arm connection to my $700 pair of progressive glasses and I was going on vacation 2 days later. I asked them if they could fix them and they immediately said no and to trash the glasses. They said they would sell me new ones and got the prescription from my doctor. I told them...

Cohen's Fashion optical / cohen insurance for eyeglass frames

May 07, 2019

I purchased Cohen Insurance for eyeglass frames on 9-4-18. I have the broken glasses and tried to get them replaced. The store manager still wants me to pay for 50% of cost. This is not acceptable! The Lenses I purchased from this store are still good, I just need the frames replaced, thi...

Cohen's Fashion optical / glasses/service

Apr 15, 2019

I had an appointment with doctor at 11:30 and wasn't seen until 12:45. To add insult to injury it took three hours with frames since there was only one sales person. When glasses came in they were all dirty and one had a cracked lens. I was told that they would send for new lenses and...

Cohen's Fashion optical / eye glasses

Apr 10, 2019

On Monday, April 8th, 2019 I went to Cohen's Optical at the Staten Island Mall and had an eye exam. The doctor stated that I needed progressive eye glasses and wrote out a prescription. The incompetent sales representative Nicky stated that it would take a minimun of 5 to 7 business day...

Cohen's Fashion optical / glasses

Feb 17, 2019

I had a exam and got glasses from you people. After I received them they didn't seem right, the sales person said since they are progressive glasses the will take time getting use to. I wore them for two weeks, my vision was blurry and I couldn't read, I brought them back and told them my...

Cohen's Fashion optical / middletown ny location overcharging customers

Jan 28, 2019

My husband and I went for our annual exams yesterday, 1/27/19. We each have Davis Vision and EyeMed Insurances. After picking out our frames and lenses, our bill was over $250 just for his glasses. We picked the frames from the "free" frames for Davis Vision Customers. After he questioned...

Cohen's Fashion optical / transition lenses and new frames

Jan 07, 2019

Good day, My name is Monique Coleman, I went in your store to purchase new frames and get new lenses, after spending over $500 on my purchase I went home with my new Marc Jacob frames. The frames were defective and my glasses fell off my face, they were missing gold slot that holds frame...

Cohen's Fashion optical / overcharged

Oct 09, 2018

I went to Cohens Optical in Danbury Fair Mall Danbury Ct on May17, 2018 and I know something was not right first I tried to cancel and manager didn't cancel even if I called two days after and when my insurance go thru charges they told manager Cheryl they overcharged me for 108.00 after...

Cohen's Fashion optical / lenses that were put into my frames.

Jul 09, 2018

I purchased lenses to the amount of $439.00. I had no line bifocals and transition also put in which did contribute to the high price of the lenses. I had a three year old frame(Oakley) that I wanted the lenses put into. It is a 1/2 frame with the fishing line for the bottom. Yes, I did...

Cohen's Fashion optical / glasses/script

Jun 18, 2018

Cohen's Fashion Optical on Orchard Street NY NY. Got script for glasses 2 'xs and it was bad at the reading bi-focal . They agreed it was wrongly made the first time. I just went back to the Manager Yana who is useless! Before I came in I called, they told me to come it on Monday to speak...

Cohen's Fashion optical / cohens optical 18 park pl, new york, ny 10007

Mar 16, 2018

To whom it may concern, I am reaching out because there was an incident involving a staff member from your company named Tia located at 18 Park Pl, New York, NY 10007. She contacted our office on 3/15/18 at 2:23 pm to request a patients information, at our office to protect the privacy of...

Cohen's Fashion optical / cohen optical on church avenue brooklyn

Mar 14, 2018

I am very disappointed in the service or lack thereof that I received today. I phoned in to the office located on church Ave in Brooklyn, which is up the block from me. I have been a loyal customer for years. My family and I thought this was a wise choice since it's in the neighborhood...

Cohen's Fashion optical / eyeglasses

Dec 07, 2017

Hi, Friday last week(12/1/2017) I had my eye exam at Cohen's Jersey City. I ordered "Danny Gooey" frame and fiber lens. Saturday I called them and informed there is no price match of what I was told and in online. This frame which I ordered is half one forth of the price online to the...

Cohen's Fashion optical / complaining about cohen optical freehold raceway mall.

Oct 23, 2017

My complaint is about your Freehold raceway mall store in Freehold NJ. My issues with this store are many, my first visit was ok although the regular doctor was out, therefore I was seen by a visiting doctor who as it turned out gave me an incorrect prescription. I only found out after...

Cohen's Fashion optical / eye exam & store help

May 23, 2017

Do not use them as them as they do not know what they are doing. Otherwise, they are intentionally trying to screw the Customer. I went for an Eye exam and the Doctor did a fine job. The help (lets call him Rob) was giving me a runaround to try and sell me a pair of glasses. I questioned my...

Cohen's Fashion optical / cancelling my appointments

Dec 31, 2016

I obtained vision coverage through my employer and called this company in Shirley, New York because it's right in my Town. I made an appointment a month ago because I need reading glasses very much so. I explained to the employee over the phone the insurance that I have and that I don't...

Cohen's Fashion optical / they gave me wrong lenses

Feb 11, 2016

I recently went to Cohens Fashion Optical. I wanted to leave my frame and change the lenses. The doctor prescribed me one. I spoke with this company’s manager and he said that I would get discount, because of the coupon, which I got. So, in result I got wrong lenses and the manager blamed...

Cohen's Fashion optical / lack of service

Nov 17, 2015

I purchased glasses from these people back in feb of 2015, i thought nothing of i at the time as i needed glasses and was told they were reputable little did i know. Since feb i have been back frequently to get adjustments as these lenses are too heavy and doesnt seem like they were made...

Cohen's Fashion optical / overcharging, lying thieves!

Nov 03, 2015

Overcharging liars!!! I would give ZERO stars if that were an option. They charged me a "sitting fee" of $35 'in addition' to the standard exam fee. I was given a hard time about not wanting to order my contacts from them and was told that they would "match the price...

Cohen's Fashion optical / disgrace of establishment

Apr 02, 2015

Cohen's Optical has to be the worst experience ever - Hylan Blvd - There are no words to ever describe the staff and their behavior. The manager Steve appears to be professional and will patronize you to no end to make you think he is sincere but at the end of the day he is just a...

Cohen's Fashion optical / customer service

Oct 08, 2012

Although I provided proof that the Dr there gave me the wrong prescription to begin with, the store refused to replace my lenses for free. I explained to them that I was out on maternity leave and just got back to work. I didn't have to wear the glasses when I am at home so I...

Cohen's Fashion optical / horrible service

May 26, 2012

Unfriendly people who act like they don't give a damn. Was trying to get attention to look at a couple pair of glasses. But the babes behind the counter were busy chit-chatting away about their weekend plans. One "salesperson" was so scantilly clad that her cleavage was hanging out of...

Cohen's Fashion optical / discriminated against due to medicaid ins.

Mar 05, 2012

I was given (literally) a 2-minute exam by the doctor. It was the shortest/worst exam I've ever received. When I asked the woman who handles the insurance (office manager?) why it was so short she replied, "It's because you have Medicaid. The doctor can't be bothered with...

Cohen's Fashion optical / worst experience - wrong prescription, worst customer service

Jul 12, 2011

I went to Cohen's Fashion Optical on July 1st to get a new pair of glasses. I had a coupon that I was hoping to use and thought they had good service as they are a well known brand. I gave my glasses to someone to take the prescription of off and they assigned me a salesperson. From...

Cohen's Fashion optical / poor product/service

Jul 08, 2011

I have never been so outrageously overcharged in my life. I have optical insurance and yet I paid over $600 for a pair of glasses and sunglasses. I was told I had a "special prescription" that required thinner lenses which would cost extra. Even the optometrist was trying to sell me extra...

Cohen's Fashion optical / mislead about when glasses would be ready

Feb 14, 2011

I visited this store on Tuesday, 2/8/11 to have my prescription filled. I was told that the order could take up to 5 days so I told them I wanted to cancel. the manager promised that she would put a rush on the order so that I could have them on Friday, 2/11. On Friday, 2/11, I called to...

Cohen's Fashion optical / bad service

Jan 25, 2011

Cohen's Optical in Hato Rey P.R. promised on 08/20/2010 that I would receive my contact lens in DE, USA, in 2 weeks from that date. It is 1/12/2011. I've called 6 times. I've been told they'd call me back but never did.On 11/18/2010 a woman tells me she has the lens and...

Cohen's Fashion optical / seriously overpriced pair of glasses


This store do not show the prices of their glasses on display. Got a pair of ALAIN MIKLI eyeglasses which I paid $950 (minus $100 discount) only to find it elsewhere, including 2 other Cohen's Fashion Optical stores for less than $300... and at most, way below $500... and definately...

Cohen's Fashion optical / cohen's is a nightmare!


I had a contact lens fitting exam in April 2010 at Cohen's Fashion Optical in Shirley, NY. The first time I went, the doctor tried some brand of lenses that were totally uncomfortable, so he asked me to come back in a few days so he could order some other brand for me to try...

Cohen's Fashion optical / money hungry


I went to Cohen's @ 50 East 42nd Street and was treated very nicely the first time. Not knowing the procedure for the insurance, I was told by one of their sales persons that I would have to pay upfront and then complete the forms for problem, I did that. Found out...

Cohen's Fashion optical / worst experience ever


Worst eyeglass shopping experience of my entire life! I had been there once before and had no problems besides for their horrible glasses selection for my insurance and then if i wanted other ones it cost me an arm and a leg to get semi nice ones. I just went back to Cohen's to get an...

Cohen's Fashion optical / cannot fit glasses


When I received the call to pick up my new glasses, I called to confirm their Sunday hours. When I arrived, I was quickly handed my glasses and no offer followed to fit them. When I noticed that the edges had not been polished I was told that the optician had left early and was given the...

Cohen's Fashion Optical / customer service - none


On Sunday 3/1/09 at about 2:40 PM, I waited for about 15-20 minutes for service to purchase new eyeglasses. One Salesman was occupied with a customer and his 2 companions. A 2nd employee who earlier told me to indicate when I was ready, quickly disappeared into a back room when I did. A...

Cohen's Fashion optical / scam


Cohen's Fashion Optical at this location charged me a $59.99 copay for a basic exam, even though I am fully insured. They also overcharged me for frames and lenses and mislead me about my insurance coverage. Overpriced product. Overpriced exams. A yuppy decor and indifferent Israeli...

Cohen's Fashion optical / poor service


Do you know that the Optomitrists within these franchised locations are unaffilliated with the company? My complaint is that I went back to the store where I received an eye exam and purchased my glasses to get a copy of the prescription so that I could buy some contact lenses. I was told...