Complaints & Reviews

Cohen's Fashion Optical — over priced eyeglasses, rude staff and terrible service

I purchase eye glasses (consider health care service) from this store. They scam me by saying they will give...

Cohen's Fashion Optical — Lies regrading my co-pay, bad service, disrespect client

I went to Cohen's Optical 330 west 42nd street, NYC on 5/4/2020 at 1130 AM. After my eye exam, I met M...

Cohen's Fashion Opticalcohen's fails to pay court judgment

I won a small claims court judgment in 2013 against Cohen's Fashion Optical for $943 regarding their poor service located at 2933 Broadway, Manhattan, NY 10025, Morningside Heights Branch. Cohen paid me $520 and still owns me the balance, about $420. I have the NY Marshal to chase after Cohen's for the money, etc... but in vain. Cohen's still owns me the balance as of to date, 9.23.2019.

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    • Updated by Won judgment against Cohen's · Sep 23, 2019

      I won a small claims court judgment in 2013 against Cohen's Fashion Optical for $943. Cohen paid me $520 and still owns me the balance, about $420. NY Marshal also chased after Cohen's for the money owned me, but in vain. Cohen's still owns me the balance as of to date, 9.23.2019.

    Cohen's Fashion Optical — service

    This place is horrible when it comes to customer service this place is horrible when it comes to providing...

    Cohen's Fashion Optical — eyeglasses

    I broke the arm connection to my $700 pair of progressive glasses and I was going on vacation 2 days later. I...

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    Cohen's Fashion Opticalcohen insurance for eyeglass frames

    I purchased Cohen Insurance for eyeglass frames on 9-4-18. I have the broken glasses and tried to get them replaced. The store manager still wants me to pay for 50% of cost. This is not acceptable! The Lenses I purchased from this store are still good, I just need the frames replaced, this is why I purchased the insurance. One piece is missing because glasses broke in school and that is why manager refused to honor agreement. He is stating the Manufacturer wont replace, but I bought frames and insurance, not a Manufacturer Warranty. Please provide my proof that insurance is no good with piece missing or replace frames quickly. Steven Guerreri [protected]

    cohen insurance for eyeglass frames
    cohen insurance for eyeglass frames

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      Cohen's Fashion Opticalglasses/service

      I had an appointment with doctor at 11:30 and wasn't seen until 12:45. To add insult to injury it took three hours with frames since there was only one sales person. When glasses came in they were all dirty and one had a cracked lens. I was told that they would send for new lenses and would get them in two days... we called after the two Days and was told When the new lenses came in they were also cracked. First and foremost why aren't lenses checked prior to giving them to customer and cleaned? Why are you purchasing lenses from a place that send cracked lenses? My time is precious and have been inconvenienced multiple times. I asked several times to speak to manager which fell on deaf ears given the excuse he went on vacation, another excuse was he was out for family issues. I asked for corporate phone number and they claimed they had none.Please look into this matter. Thank you,
      Mr.A. Regalbuto
      Patchogue, NY store
      Tonystef @optonline.net

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        Cohen's Fashion Optical — eye glasses

        On Monday, April 8th, 2019 I went to Cohen's Optical at the Staten Island Mall and had an eye exam. The...

        Cohen's Fashion Optical — glasses

        I had a exam and got glasses from you people. After I received them they didn't seem right, the sales person...

        Cohen's Fashion Optical — middletown ny location overcharging customers

        My husband and I went for our annual exams yesterday, 1/27/19. We each have Davis Vision and EyeMed...

        Cohen's Fashion Optical — transition lenses and new frames

        Good day, My name is Monique Coleman, I went in your store to purchase new frames and get new lenses, after...

        Cohen's Fashion Optical — overcharged

        I went to Cohens Optical in Danbury Fair Mall Danbury Ct on May17, 2018 and I know something was not right...

        Cohen's Fashion Optical — lenses that were put into my frames.

        I purchased lenses to the amount of $439.00. I had no line bifocals and transition also put in which did...

        Cohen's Fashion Optical — glasses/script

        Cohen's Fashion Optical on Orchard Street NY NY. Got script for glasses 2 'xs and it was bad at the reading...

        Cohen's Fashion Optical — cohens optical 18 park pl, new york, ny 10007

        To whom it may concern, I am reaching out because there was an incident involving a staff member from your...

        Cohen's Fashion Optical — cohen optical on church avenue brooklyn

        I am very disappointed in the service or lack thereof that I received today. I phoned in to the office...

        Cohen's Fashion Opticaleyeglasses

        Hi,

        Friday last week(12/1/2017) I had my eye exam at Cohen's Jersey City. I ordered "Danny Gooey" frame and fiber lens. Saturday I called them and informed there is no price match of what I was told and in online. This frame which I ordered is half one forth of the price online to the price I was told in store.

        I demand for price comparison with the market and reduce in what I have been charged. I haven't collected the glasses yet.

        Below is the link of Danny Gooey frames online. Please see the price range. I am serious about it and would like to see through this issue before I approach any consumer affairs person.
        https://www.coolframes.com/eyeglasses/danny-gokey-eyewear/

        Thanks,
        Pradeep Tumuluri
        +[protected]

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          Cohen's Fashion Optical — complaining about cohen optical freehold raceway mall.

          My complaint is about your Freehold raceway mall store in Freehold NJ. My issues with this store are many, my...

          Cohen's Fashion Optical — eye exam & store help

          Do not use them as them as they do not know what they are doing. Otherwise, they are intentionally trying to...

          Cohen's Fashion Optical — cancelling my appointments

          I obtained vision coverage through my employer and called this company in Shirley, New York because it'...