Stanton Optical – Page 6

In late April I ordered two pair of glasses from Stanton. A week later the clerk told me the sunglasses had flaws in the lens and that they would send to be redone. A week after that I went to get the sunglasses and was told they needed two more hours or so to get the lens in the frame. Since I live 45 minutes away and traffic was getting congested I told them I would be back in a couple days. I returned after the weekend (4 days later) and was told that they had been illegally letting any staff person fit the glasses- that the one licensed staff person had to do the fitting and adjustments- and she was not due in for another hour. At that time I asked for the glasses so I could leave- after 15 more minutes a clerk came out and said their machine was broken but they would have them "soon." (stall tactic?) I proceeded to give the clerk my address and asked that the glasses be mailed to me. Another week went by and the sunglasses arrived- and THEY STILL HAD THE BLACK DOTS ON THEM USED TO MEASURE LENS TRANSITION PLACEMENT! So far nothing as gotten the dots off- I called to the store to ask how- they have a special solution- "bring them in and we will clean off" - well no way am I going to that store so I called Stanton Customer Service- they said I could only deal with the Greenville, SC, store- I could possibly mail the glasses to them and they could mail them back after cleaning- AGGGH! The poor service in not cleaning before mailing is unbelievable and no one has even apologized. So, BEWARE!

I've had good service from local eye care professionals but when the big Stanton store opened closer to me in Palm Springs Fla. advertising lower prices I brought them my new prescription and gave them a try. Big Mistake! At $771 I didn't save much but the bad service was so extreme that $50 would have been too much to pay.

The glasses didn't fit well so I went back to have them adjusted --as I have done before at my previous optical supplier. The two clerks at the front counter simply looked at my glasses and said they looked OK and then ignored me. I tried to get help but they just said your glasses look OK -and rudely went away. I took the hint and went for help elsewhere.

That was a couple months ago. Then today, I brought back the sunglasses that I use only occasionally for golf because the eye pads had fallen off and when I tried to put them on it was clear that they didn't fit and would fall off again. So I went back and was again rebuffed by the very rude employees --they told me that they did lenses not sunglasses and I'd have to go to the manufacturer of the frames --even tho I bought them from Stanton just a couple months before.

I asked for the manager and she brought the frame to him and he just told her that they didn't fix stuff like that. He would not talk to me.

Then the kicker: she handed me back my sunglasses and with an exaggerated fake smile said, "have a nice day." Her associate laughed and repeated mockingly, "have a nice day."

My worst experience in over 40 years of buying glasses.

When I picked up the two pairs of glasses that I had ordered and tried them on in the store, I thought one pair looked a little crooked on my face. When I mentioned this to the sales girl, she took the glasses from me, set them down on the counter and proceeded to show me how level they were! HELLO... maybe it's my ears that aren't level. I couldn't believe that she didn't know how to fit a pair of glasses. That's supposed to be her job!