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CoolFrames Eyewear Boutique Customer Service

CoolFrames Eyewear Boutique

2907 Ocean Ave.
New York
United States - 11235

Customer Support Phone Numbers

1888 293 4755(USA and Canada)
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800 014 8892(United Kingdom)
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1800 656 826(Australia)
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+1 212 937 4252(New York, USA)
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1800 559 2964(Toll Free, USA and Canada)
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Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
Sat10:00 AM - 6:00 PM
SunClosed has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic.

CoolFrames Eyewear Boutique Complaints & Reviews

Cool Frames / eyeglasses

paradiseab on Mar 22, 2018

I ordered two pair of prescription glasses from Cool Frames in January. Almost 5 weeks later the glasses arrived, very poorly packages and with cracks in both lenses of one of the glasses. I was advised to returns them. I did that with a note and bubble pack requesting that they use that...

CoolFrames Eyewear Boutique / eyeglass frames

Mario M. on Feb 9, 2018

In November 2017, I ordered a pair of eyeglass frames and prescription lenses for $555.00. I lost my old pair and have severe vision issues without them. I understood the delay because of the holidays and finally received them on 12/19/2017. Upon receipt the frames were chipped. I called...

CoolFrames Eyewear Boutique / prescription sunglasses

Rsub on Jan 2, 2018 misrepresents products. I ordered Ray Ban sunglasses with prescription lenses. Product shown had as expected Ray Ban sunglasses with sunglass lenses. Product delivered was Ray Ban sunglasses with clear, not prescription lenses. refused to acknowledge their...

Coolframes / unethical, dishonest, not received

CountAlucard Sharp on Oct 5, 2017

Let me say I have been in business myself for over 40 years so I know what can go wrong and I know almost all the excuses, and I have been Played. I purchased a pair of glasses 3 months ago now for over £500.00 and still have not received anything, not even an apology . I will not list all... / Eyeglasses - sells bent and used frames, terrible return policy

beth L. on Oct 20, 2016

Terrible. Frames came bent - arms were stretched outwards as though someone had already worn them. Their return policy will only credit you for the frames, not the lenses, plus there is 20% restocking fee, other charges, postage, etc. They told me to take them to an optical shop to have... / Won't honor extended warrancy

Chas Y on Jul 17, 2015

Contact date: 7/11/2015 - Transaction: Nov, 2013 Description: They don't want to honor their extended (2nd year) warranty. I thought this would be a reputable dealer that would work with customers - THEY ARE NOT, they expect an extended warranty (which normally deals with parts) to be... / Fraud

griffinm on Sep 26, 2012

I ordered a pair of prescription glasses for 650 USD. I never received anything. I asked for a refund and never had it. It's been now 2 months I have been trying to solve this situation without success. Clearly the worst online shopping experience I ever had and total waste of money. Avoid this business like plague. / I believe this website is fraudulent

Joole on Sep 21, 2012

"After 2 months of waiting (P/O made on July 19, 2012 and today is September 21, 2012), there's still no further progress from this website. In the early period, there was responses as well (but no any commitment on shipping date). However, at this week, there's no response at all. Now, I believe this website is fraudulent."

Cool Frames / Shipping

mattiehags on Mar 7, 2011

Wow, took over 3 weeks to receive a pair of Ray Ban sunglasses. Said they had to come from Italy. Yes, I understand the sunglasses are made in Italy, but when I order something from Banana Republic I’m not waiting for the product to get here from Turkey. Yes they have lower price... / Dont buy from them


Wost place i have ever dealt with! Ordered an expensive pair of eye glasses form them payed a $ 20 charge for anti reflective coating. Nothing! my eye doctor laughed when he saw them and said they never put anti reflective on them. And one of the lenses is bigger and does not fit in the... / Liars!


Advertise price was a lie: Wanted to purchase Giorgio Armani lenses for a price that was significantly less than other places. Called to order and gave me lots of different stories. One was that sorry, we can't give it to you for that price. Another was, well if we do, now we...