Sonic Drive-In – Page 77

He sonic located in Wichita Kansas at 37th and N woodlawn is one of the slowest Sonics I've ever been to! They normally don't answer the box for up to 3 minutes. Also the trash outside is completely full on a daily basis. They do not have good management or these issues would have been addressed a long time ago! My ex jeremy weaver and i had run the sonic drive in located in ark city Kansas and Winfield. So I'm not just speaking without having first hand knowledge. I've waited 15 minutes in the drive thru before. I really wish you would clean this location up. I have been a loyal customer for over 6 yrs and sometimes I question why. Just this morning I ordered a large diet cherry limeade with extra ice. They repeated the order however when I got it. It literally had 1/4 cup of ice in it. Just please do something about this store!

I visited Sonic today 4/23/17 around 1:40 pm. The location is located at 11250 Westhiemer Rd Houston Tx 77042. I purchased food for $29.18 and the receipt shows location # 3258. After waiting for my food mfor approximately 30 minutes, I decided to speak with the staff. When I went up to the building. The waitress Courtney came out to speak with me. When she opened the door, I started to smell marijuana. I informed her " t We had been waiting a while, and I was wondering how much longer it will take/" She then proceeded to tell me that she is the only one there and is doing the best that she can. I then asked her "Why does it smell like weed in there?" Courtney then reported "Not in here, your welcome to step in and see." I looked into the building and was appalled at the look of the kitchen. I noticed it was dirty and the light was falling down from the ceiling. At that point, I started to debate with myself if the food would be alright for me and my children to eat. I decided to wait a little longer for my order, so I returned to my car. After another 15 mins, and my order still did not come, I went back to speak with the staff. Courtney again came out. I informed her " I would like to cancel my order." She then said ok and went back into the building. When she came out she had the receipt and reported "I refunded your money, here it is on the receipt. I need this copy for my records." I told her "I would like a copy." She then mumbled an explicative under her breath and walked back into the building. She came back a few minutes later and stated "I can't print a copy." I told her "Ok, then I will just take a picture of it." She brought me the receipt and held it up. I attempted to take a photo but could not get a clear shot due to the breeze, so I reached for the receipt to steady it and stated "Can you move your finger, I can't see the name." Courtney snatched the receipt away and said " I know how to move my finger." I was confused and appalled by her behavior, I said "Ok, no problem I just want a picture." Courtney continued to hold the receipt behind her back and stated "I know how to move my finger." Again I repeated. "Ok, I just want a picture, that's all." Courtney continued to hold the receipt behind her back, she started starring at me, not moving and said "I'm gonna give it you." But she never did, she just kept it behind her back. Judging that this interaction has taken a terrible turn for the worse, and noting the agitation and irritation in Courtney face and composure. I decided to walk away. I told her " God Bless you." I did check my bank balance upon returning home to ensure the food was refunded. However, the customer service I received today was horrid. I am a 40 year old well composed woman, not much can rattle me, however I can't imagine Courtney doing this to another customer. I thought long and hard about filing a complaint, and if I do what could possibly be done about this. I don't want credits, I am not seeking anything from you. I just implore you to visit this location as a secret shopper and experience the poor customer service for yourself and inspect the food preparation area. Then offer training, training for the owner/manager to hire staff that are customer service driven, and training for the current staff on how to de-escalate situations. All I wanted was food, not a stare down, not an agreement, not a stand off. As for myself, I nor anyone I know will ever visit this location again. Thank you for you time

Carolyn Robinson, PT, CWS
[protected]

On the night of April 22, 2017. I went to the sonic drive thru by my house to treat myself to a half price shake. I ordered a shake and 2 other drinks, when I went up to receive my drinks the employee never made eye contact with me. When she brought me my drinks, they filled my shake way to high and it had no top on it so when she handed it down to me the shake spilled all over my pants. She never apologized which made me a very angry customer. This is the first incident I've ever had with Sonic. I'm just dissapointed that the employee didn't even apologize or care that my shake had spilled.

Good morning or afternoon. On the night of April 22nd of 2017, I went to purchase a Custard Reese's banana. I asked not to add whip cream on my product and the car hop came back with whip cream. They said they would change it but they assumed I was stupid. So she went inside wiped the whip cream off and came back not even 1 min later. Car hop name was Evelina. And they were laughing at me from inside looking at me as she walked back towards my car. I felt embarrassed you '' corporate staff" need to take some action against those kind of attitudes. Maybe train your employees better. This really upset me. My contact number is [protected]. If you would like some verbal confirmation of the incident, please do contact me I'd be glad to reach out. Attached is a copy of the receipt.
Thank you and have a good day/ afternoon.

Ordered #7 with mustard and onions. Car hop brought it to me without mustard or onions .so I called back in store and told them of the mistake.car hop came out got the extra long Coney. Took it back into the store. When she brought it back .it was totally covered in mustard and onions .I mean I had to literally rake most of it off just so I could even try to eat it.

Location: 150 west 3rd street forest ms [protected].
I live in a different county in which I work, and i’ve noticed that they do things a lot different than most sonic drive in's. For instance, the $.99 morning drink and happy hour. They always charge an up charge of $.30 with any regular flavor (I. E. Grape peach, strawberry) just one flavor, so I guess the half price and $.99 only applies to the ice with no flavor.?!

Their attitudes on the other hand aren't the best but not the worst over the intercom either, but could use some work on their professional level.

I went to the sonic drive through in Grants pass oregon last night for dinner. I ordered 3 foot longs and cheese bites. We pay and get to the window to get are food. The lady at the window was extremely rude and pushy to get us out of line. We left and then realized they forgot are cheesy bites. We went back in the line and were told we had to pay again. We clearly had the reciept and just went through the line. We showed them we have not touched the food yet. We were still told to to pay. Why should we pay for an item we did not receive that we paid for? I'm livid and want reimburse. The lady refused and told us to leave. I am so dissapinted sonic would hire such incompetent ### that steal customers money.

I went to the sonic of Valley here in Las Cruces, NM yesterday [protected]. I ordered 6 mozerella sticks and a soda. Now, I get sonic every other day, I either get a soda, for me, a tea or one for each of the people in my car. I also buy wings once a week or so. I am a loyal customer. What I am complaining about today is too different things that are kinda common sense and I have already talked to managers about one of them and it is still happening. So, I bring this to you yet again. The first one is change. When you give a car-hop money you expect you change, why do they feel the need to keep it? (This one I have talked to a few managers and even car hops about) but they tend to see the need to just keep it. I understand they may be underpaid but for one they picked the job, and two it's not right to "steal" From customers. The sad part is sometimes it's only a few cents. That's not the problem the problem is the idea behind it. A few cents later on could lead to more.

The next issue is small but concerning. The lady dropped the straw on the ground (Where there has been cars, and who knows what else maybe dog poop? She had the nerve to ask if we wanted that one or to get another one? Why would someone in their right mind want to use that straw?

Some of these car-hops really concern me and the mangers that are not watching them.

Please from a loyal customer get this addressed. I will still go there this will not stop me from getting my tea's because it's something I really enjoy but I am having to go higher to corporate because these people here do not seem to care and maybe nobody else has the time or patience to talk about it but I do. I've worked in fast food and I understand how important little stuff is and being a team leader myself I would have written her up over the straw, and the change issue they would have been fired.

One three separate occasions we were shorted in change and received inferior product. The same employee each and every time, all after 8pm. Shakes were not made to order, this last time making both of us ill. This employee short changed us the first time by three dollars on a twenty. It was not caught until we got home, so we took no action. The second time the employee was confronted after leaving the vehicle, and we called him back. The money was returned. The third time he was asked to wait before leaving so we could count the change. Again 2 dollars short, only one was returned and as he struggled to count out change, we told him to forget it. We also told him our Shakes were made incorrectly. He acted as though we were speaking a foreign language and walked off, never to return. We drank the Shakes which were not even well mixed, and 30 mins later felt nauseated, and had diarrhea. This employee wore no identification. Very tall, blond male working after 8pm. After complaining to several friends about our experience..we live in a resort for retirees...we found several people who had very similar experiences with this same employee and one other. Their complaints have been ignored. We have decided to stop allowing this abuse of senior customers by going public. Let this be your notice, there has been a boycott called for, and a group who are going to start keeping the details of each bad transaction, and filing BBB complaints as well as posting on consumer complaint forums until this situation receives the attention it deserves.

My daughter and I ordered a master blast and a Coke Zero 15 MINUTES AGO. There are only 3 other customers at this location it seems absurd to wait this long and pay $6.97 for two drinks. This is not a rush at this location. We are at stall number two currently waiting. Ridiculous. We would probably choose another option for a treat for our family. Disappointed, wish this was the same sonic service that it used to be. Got our drinks at 7:09 placed order at 6:48 wow!

Apr 12, 930 AM
Absolutely obnoxious employee at drive thru window. Ordered item from menu. Employee tried to overcharge me. She argued with me about the price when it was clearly posted on the menu. She really doesn't seem to be able to control her temper/ bad attitude. A supervisor told her that I was correct and she fixed it. This employee will run costumers off by treating this with such contempt.

Ordered a kids cb with ketchup only. I always check it bc most of the time its not right. It wasnt so i let her know. She said she would be right back with a fresh one. I waited 25 mins and called in to see why it wasnt ready. They apologized and said it would be 2 mins. The car hop said she had it by herself. Looks like they need more people. They place was covered up and her trying to take care of everyone sounds like is why it got missed. By time I got the cb all our food was cold. But I didn't complain I just left with the cold food?

I just left our Sonic in Gunter, TX, without buying anything due to the rude behavior of the staff! I asked if they still had the custard concretes (because the menus are gone from some of the menu boxes, and the credit card readers are never, ever working). The teenager answered "No, so do you want to order anything or not? I'm busy!" So I left. Several of the menus / kiosks are covered in bird fecal matter, and the staff is really rude. Too bad, because the Sonic in the next town over is GREAT! Guess I'll just go there from now on.

Ordered 2 supersonic cheeseburgers with 2 large onion rings and 2 strawberry limeade we only live 12 blocks away once home unwrapped a old and cold regular cheeseburgers. Although the onion rings were good they too were cold and old it's just poor service every time we go I usually complain to local manager but it's not helping would like to see our closest sonic cleaned up and running smootb

Went to sonic in Sherwood Arkansas 8601 Highway 107 was in the drive thou line 3.52pm time on my ticket is 4.07pm ok so had to pay full price on drink no problem ordered 2 Rt44 drinks oh sorry we just ran out of that size cups . OK we will take 2 large drinks Oh sorry were out of large lids so we gave you dome lids I hope that's ok like we had a choice we already paid . It's very hard to travel and take a drink out of a dome lid that pops off and makes a mess everywhere. Won't be going back to this sonic when other options in the area. Tried getting on the www.sonicdrivein.com/contact would not work

Went to sonic on Atlanta hwy flowery branch ga March 24 2017 parked in stall placed order 3 drinks and 2 bags of ice was support to be buy 1 get 1 free . Sit there for a hour and 5 min when employee came out and said did you order the ice said yes and what's taking so long she said she just got there. She went back in sit there another 16 min when she brought it out she was apologizing and then she said she had been there all day And they were short of help. And on top of that my receipt showed they only knocked off 1 dollar on the ice. This is not the first bad experience with this sonic but it will be my last.

3/24/17 sonic drive in of eldorado ks store #1987 i ordered a number 10 add cheese and large size what i got was a number 10 med size and no cheese the bun was hard and the chicken was rubber like it had been kept in drawer all morning this is not the quality of food i would serve to a rat when i called the store no one answered i have not been to a sonic in 10 years and dont ever plan on visiting one again so you can keep your refund i just will be telling everyone i know on social media and in person the sonic in eldorado ks is a crappy place to eat

I entered the Sonic on Walnut st at 3:00pm. I asked the lady slushes and drinks are 1/2 off correct she says yes. So I ordered the ice cream slush. I was told they are not half price even though they are a slush. I don't understand. Either the slushes are or are not half price. The sign said 1/2 price slushes between 2-4. If you want to eliminate a specific slush your advertising should state as such. But it doesn't so I believe you should honor the cream slush along with all others since it is not excluded. I spoke with the manager Todd he was very professional however I did not get the result I wanted which was half price on my drinks but he did at least hear me out.

Having ordered a malt at my local Sonic, I was surprised to find I had been delivered a shake.
I contacted the manager while still at the store and asked for the staff to make me a malt.
I always ask for "no Whip" on my malts and ask for the one cherry which is usually included with a malt.
When my malt arrived, I tasted it and it was not as good as the one's I usually get there but was a malt.
I then asked the manager to give me the charge ticket for the order. He had charged me for the malt! There was also a charge for "CANDY" he would not explain and a charge for 3 cherries when I had asked for just the one.
When I showed him what the ticket said and asked about the charges he just turned his back and walked away...wouldn't eve address my concerns.
I am so disappointed! OUr local Sonic was the only place in town to get a malt.