Sonic Drive-In – Page 76

We went to the Sonic #1530 and was there 2 minutes before happy hour ended - ok my bad for getting there so close to the time being over - but asked if the price was still valid and was told no...so ok we'll order some food - our food came and we were checking to make sure it was correct as we have had it delivered incorrectly - thought we'd give them ONE more try - while we were checking to make sure it WAS correct the server - Marisa stated "it's not my fault if it's not what you ordered - I don't cook the burgers" and plopped my change in my hand and abruptly left - we had to call push the button to ask for ketchup and our receipt - needless to say we will not be going back to this location
STA 16A
TKT572
17:22 05/20/2017

My wife and I decided to go out for a good Hamburger. I had been seeing all the Sonic commercials on TV (NBA Playoffs) and after looking up the customer ratings for Hamburgers decided to go to the relatively new Riverton Utah location.
1. The order taker was untrained. Didn't know if you had Gluten Free buns, or if you did wraps. He didn't know the menu, didn't know how to show a cup of water (in lieu of a drink) nor did he know the sizes of the shakes.
2. While we were waiting for our order, a worker came out with someone else's order. That customer had left in frustration before their order was ready.
3. When our order arrived, No ketchup was offered, No fork came with my wife's gluten free hamburger. (There was no wrap nor gluten free bun)
There were no knives for her to cut up her hamburger. She had to truthfully hold the patty in her hand and eat it like a pig.
The french fries were cold.
4. The food was a complete disappointment. My hamburger (double cheese) was sloppy and the bread fell apart.
5. There were no refills on the drinks, at least non offered.
Overall, we were extremely disappointed and I had to apologize to my wife for taking here to such a poor eating experience.
Not to mention, I think this was pretty pricey for a hamburger joint.
We'll not go back again.

My mother and I ate at Sonic on 4/5/17 in Winter Haven, Florida. Our bill was incorrect. The manager took off the $6.39 Wacky Pack. I asked her for the receipt for the refund and she was unable to provide it. Her name was Kelly. When I got my credit card statement, the refund wasn't on there. I have attached a photo of the original receipt.

Very disappointed. I live in Michigan and have no way to go back to the Sonic where the problem happened.

I had gone to your location at Santee California, and had ordered my 3 desserts at about 9:45, and had waited about 40 min, had not received our order, called again and ordered, waited 20 min, called again, and then they had sent a server out to explain that they had lost our receipt. So, we had asked if we could be given our order for free, and they had rejected our request. After we were told they rejected our request, we decided to not take the order, and left mad and unsatisfied. Is there anything you can do?

To whom cam assist,

I visited your Westside Jacksonville FL location 6350 103rd St Jacksonville, FL 32210  today at 3:30pm to enjoy a meal with my family and it turned in turmoil. When we got to the location we noticed that it took us over thirty minutes to order. When I stopped one of the car hops to ask why they weren't answering the speakers he stated they were short staffed and some one would answer shortly.  Me having worked at sonic before its fast food  and I know every sonic normally has great services , I just prepared for the wait. So when our food got delivered it wasn't on a tray nor did I get a receipt. Then notice my family order was wrong we asked for a number 3 with no onions we got number 1 with bacon. so when I stopped our car hop and advise him of the mistake and asked him if he wanted the incorrect burger back he said no and said he would come right back. I continued to feed our children and wait when 20 mins past I relies the car hop not only walked past my table three time he didn't correct my order. When I proceed to ask him when was the corrected burger coming he stated I needed to speak with the manger. so now that its been over 20 minutes later I'm frustrated, I proceed to speak with the shift manager explaining my issue. The manager who claimed him name is Henry Jones(after asking about 3 employee's and him over 7 times what is his name when he became unprofessional)stated he need the other food back, which was fine however I explained that he and his employee are saying two different thing. He then stated the car hop is overexerted and didn't know the correct procedures but he would get the matter resolved, so my brother in-aw return the incorrect food and I explained to him I understood everyone at that current time is over work and they are short staffed but that doesn't mean treat the customer any kind of way and extend the pressure THEIR feelings on to customers to get them out of their face. so I returned the old burger back and waited on a new burger. The manager come back with the corrected burger but as he put the brown bag on the table he stated with his finger pointing at me" I don't have to help you  if you yell at me ever again", I stated "are you really going to threaten a customer". My sister and her husband ask him why was he a manager saying any of this. I proceed to ask for him name over 7 times letting him know I was going to report him he refuse even after asking a young lady employee what his name was and district manager name was no one would give me his name and the district manger name.  Finally when I walked to the door and pushed it opened I asked for his name again. When I told him I was calling corporate he finally wrote his name down which I believe was not real information and stated he was calling the police. No one was wearing visible name tags (I have never seen this done before at any sonic). So I waited on the office to show up and spoke with the officer about this issue however since it was a civil issue it was nothing the office could do. The officer  advise and my family to raise awareness of the issue with the company cause he was sure sonic wouldn't have tolerance this behavior from any manager or employee. I want to end this email by saying I have never ever experience anything  like this at any of sonic locations I have visited and never expected to. I normally spend my time writing about great customer services however this is an exception and out of 12 or 14 times I go to sonic through out the year I am thinking I can say if this is allowed I won't be returning another one again.

My husband and I stopped at the Sonic in Atkins Arkansas on May 7 2017 pushed the button to order 2 large cokes (which we think is over priced 5.02), we waited at least 3 mins for them to answer then it took at least 5 mins or more we really do not know we pushed the button again after 5 mins and they did not answer so we left no cokes nothing.. we were tired of waiting... 2 drinks should not take that long.. I use to work at that very same Sonic, it never took me that long to run just drinks out...terrible service!

While dining at the Sonic in Crestview, Florida we were telling the shift manager that our order was wrong. She began talking very loud and attempting to argue that we were wrong. I informed her that we had ordered 3 bacon cheeseburger. We received 2 cheeseburger not 3 and there was no bacon on them that we were charged for. She said she could fix 2 burgers and we would be charges for another burger. I will no longer eat with my family at any Sonic.

On may 7 /2017 time around five pm my wife I stop in to get a shake. We went in the dinning area to drink it. It was the dirties place I ever eat. Flies in lights shades, floor look like it was never wash, windows need wash,
The kitchen was very dirty. This place is in need of much repairs.
If the health department inspected this place there would shut down. No question in my mind.
Sonic team is letting the customer down. I would be a shame to call this place sonic.
Oh yes bath rooms where a disgrace. If you do not address these issue I will address to the health department of delaware. I will wait your reply.

Today I went to order from the Sonic in Rockmart Ga. Unfortunately as usual it was not a pleasant experience. First I sit out at one of the drive up ordering stations for 10 mins with no one answering after pushing the button multiple times. I finally walked up to the door and knocked to have one come take my order. Once completing my order I waited and additional 13 mins before receiving my food which was only a grilled cheese, tater tots and dr. pepper. I was informed that the drive up station that I was at and multiple others are not working. I asked to speak to a manager that seemed to not car that I had waited that long and simple said that had sticky notes posted on the stations that were out of order and they must have blown away. After talking with the manager I drove around the parking lot and seen six stations that appeared to be out of order hanging down or have wires hanging out of them. My experience today 5/6/2017 has left me with such a sour taste in my mouth that I will not visit another Sonic our spend my money there as customer service is of no concern to them. I would simply hope that yall would see this complaint and take some action to correct the problems that this specific location has and any other that have the same problems before you turn all your customers away. If anyone wants to contact me about the matter please feel free to contact me at [protected] or at my email [protected]@charter.net.

Thank you,
Kevin Carter

I stopped by there and ordered a toaster, with 2 ultimate burritoes and some tots. When i asked about the tots and how much they were, the employee in a smartass way told me its on the menu. I then asked for the manager, since that was rude and really bad customer service. I think something really needs to be addressed about this. I appreciate you assistance on this issue and yes I did talk with manager (over mic, hope they would understand and come out and talk to me about that which is what they should have done) Thanks for your time.

I went to my local sonic in Manchester, Tennessee during happy hour after school. I was prepared to wait longer than usual because it was during happy hour. 10-15 minutes passes and I'm still waiting. Finally I see a girl by the name of Alisha standing behind my stall menu for at least 3 or so minutes and she finally passes to where I can see her and places her cell phone in her back pocket. That is NO way to handle customers by making them wait even longer because she needed to check a snapchat. Inexcusable.

On multiple occasions I have been to the Sonic in Tatum, Texas and had extremely slow service and the food is not up to the standard of other Sonics in the surrounding area. However, it is a small town and sometimes it is just convenient. Today I pulled up and pushed the button to order my food at #13. I sat in my car waiting but 4 minutes later, no response at all so I pressed the button again. No response again another 4 minutes later. There were no other cars at other bays and only 2 in the drive through. I did not have time to keep waiting so I had to leave to get to work.

I have found that early in the am and later in the evening the service is worse. I think perhaps the staff are ready to get out of there in the evening but the morning, maybe they are still half asleep.

I ordered the breakfast burrito meal believing it was an actual burrito and looked somewhat like what is advertised. What I got was a tortilla that made up at least half the burrito, waded up into a square with hardly anything inside. It was also half tortilla with hardly and egg or sausage. I was so upset with what I got. I remember these things being big, filling and something I really enjoyed and that's why I came to Sonic to order it. I'm disappointed in what I received and I felt like I needed to let someone know so someone else doesn't get that same meal. Hopefully you can reach out to this location and do something about it.

At night when we go like around maybe 9 or so they always say that their machines down they don't have ice cream or they never have certain stuff for the slushes and it's like any other Sonic around the area that we go to they always have everything in there always nice and smiling but here where we live in Forest it's a shame that you have to go so far to go to the Sonic where you have one here in town and they always have attitudes and act like they don't want to work and like I say when you want something like that night you know they said the half price milkshakes and they don't have the machines not working or they ready clean their machine and they'd be no cuz they're about to close supposedly and it's like they close at 11 but they turn the machine off by 10 so you know then why have all those offers announcing them on TV or announcing them on their little bored saying that there's no offers and they you can get half-price milkshakes if they don't know their machines not working and it's always like that so I was just writing because we're it my family and me and really enjoyed Sonic and if they could just be more you know nice people would have maybe want to go to Sonic we go anyways because you know the food is good but but if they put their you know team work together and they could probably prepare things you know sometimes the hamburgers are cold but you know we keep going because really you know like Sonic but thank you for letting me just say what I think and just wanted to write and really you know that whoever is in charge of all the sonics know what's going on here in are town

the gm of hamilton alabama is very rude and always cussing when she comes in to work.the gm or assistant managers are not serve safe and said they dont care.they never wear gloves or use sanitizer and never take the ice cream machines apart and clean them i have seen black mold in them and they still serve it. i have seen several of the workers drop food in the floor and still use it and the carhops would use a spoon to scrape whip off of the ice cream and send it back out.until they get a call from another sonic that the audit or health inspector is coming they never have sanitizer or have anything clean.they cook all food up in the morning and use it all day until the audit comes in then they throw it out.chicken as been completely thowed out and they still use it.they are having to use a cord in the ceiling to run all the monitors.plus none of the employees wash there hands unless the health inspector is there.there is no air conditioner system there so they leave all of the doors open at all times.i believe something is to be done about this place if not close the doors because there has been a lot of people getting sick off of the food and the ice cream.

We visited the sonic on 25th street in Cleveland, Tn. About 45 minutes ago. They were advertising the new ultimate chicken club sandwich on a brioche bun for $6.99. So that's what I ordered. We got 2 combos and wanted them both upsized. The man on the speaker was having trouble understanding us so after 5 minutes of him trying to understand what we are wanting, a lady came out and asked us to specify what we wanted bc the man couldn't understand us. We told her what we wanted and We read it straight off the menu board. I also asked for only cheese mayo and bacon on it. She said okay and walked back in while we sat there waiting for our total which wasn't given to us. We waited about 10 minutes for our food and the man who brought it to us didn't greet us at all. Also we didn't receive a receipt on the bag. When I opened up my sandwich, it was on toast. We went through the drive thru and the man who brought it out, who was rude to begin with, looked confused but we told him I wanted it on the bun he said okay. Turned around and closed the window. He then came back and said it would be 5 minutes and to pull up to a stall and they'd bring it out. About 5 minutes later they brought out my sandwich. He didnt say sorry or anything. As he walked away I opened my sandwich and same exact thing. On toast. At this point our tots and my husbands burger was cold and we were just done. My husband walked up to the front and when the man who handed us our food came out, my husband explained to him again, what we were ordering . The man told him when they hit the club on the computer system it comes up on toast. What's crazy to me is, you're advertising the club on a brioche bun, so why do they not know about the special? He was very rude and went in and put it on a bun. It was covered in mayo. I mean so much so, that after being there for 45 minutes it was all for nothing and I couldn't even eat it. Mayo was all over the outside of the bun and the wrapper. Absolutely rude staff and terrible customer service.

I was at the sonic in Waverly TN on April 20, 2017. I ordered a wacky pack for my granddaughter. Her fries were cold and she was nor given a toy at all. I also visited this same location on 4/26/17 @ 8:45 pm. I ordered a new York dog with no onions. I received a uncooked hot dog. The end had been cut off of it with a knife and it was also cold. I am trying to support my local businesses but I refuse to keep giving money to this location with bad results. I would appreciate some reimbursement for the bad food.

I purchased 2 sausage, egg, and cheese toasters this morning April 27, 2017 @ 7:37a.m. from the Sonics I'm Hazlehurst MS 39083. My complaint is that the sausages where extremely too salty whereas I couldn't enjoy either sandwich after taking a bite out of each one. I am not satisfied with this and it is not good service. I really don't think I will be returning. Thank you

My son has been going to sonic for his first job. They are hiring and the manager had told him to go buy his pants and shoes and come back. He did. Then she said come back tomorrow to do paperwork. He did. She then ask for his social security card and he dod not have it with him he had his birth certificate and his drivers license. She was a smart elic asking him why he was waiting outside the door on the patio area on her saying he wasn't going to work there was he! Then told him he wasn't prepared and was no use to him and that he needed to leave Nd have a nice life! My child is a polite 16 year old and I don't know if it's because he's black or what but I am furious! I am a manager for yum brands and will be taking this as far as I can. There is no reason anyone should treat a child like that. If she didn't want him for the position then she should have not gave him the runaround and been very rude to him!

I have been ordering a apple juice slush since yall took it away almost 10 years ago . i was charged for the box of apple juice and the slush totalling up to 3.33. I have gotten this with no problem for like 10 years. The sonic on 11th street in Huntsville tx all of a sudden tells me out of rhe blue they could not make it. Now that is the only drink i have evwr ordered. So u can imagine how disappointed i was .