Sonic Drive-In – Page 79

On December 3, 2016 I purchased two Sonic kids meal from Sonic Drive In at: 265 Mt Holly-Huntersville Rd,
Charlotte, NC 28214
Once I got home I discovered that the corn dog I received was burnt. I tried to go to the Sonic Website to email customer service but the site is hard to navigate and does not give an option to contact customer service via email.

Today Dec 8 I stopped by to get a couple of drinks. I was in line behind two other cars at 3:55pm. When I got to the drive in window I was told half price ends at 4pm. I told her I was here waiting my turn and it just now reads 4pm. She refused to let me have the discount. I've had other problems with this particular Sonic. I like to support my local businesses but this location makes it hard. I've been told half price drinks do not include frozen lemonade drinks also had orders messed up on more than one occasion. Usually I just look the other way but I'm tired of arguing with the staff to get a correct order. If you need to contact me my email is [protected]@verizon.net and my phone is [protected]

After getting home, opened the bag and the whole order is messed up. We live approx 10 minis from store. Malt is watery, Burgers were supposed to have tomatoes, lettuce, mustard, no mayo. Called and talked to manager, told him it was supposed to be a chocolate shake, two burgers w/tomatoes, lettuce, mustard, no mayo and two burgers w/tomatoes, lettuce, mustard, no mayo add jalapeño peppers. Asked for refund and corrected order. Manager stated that the shakes come out of the machine that way. And that he could either correct the order/give refund. I told him that we are a frequent customer and that if I had to put gas in my vehicle to come back to the store that it would be as if I'm paying sonic to do something that should have been done properly in the first place. Manager refused to give me his complete name, said that his name is Devin Devin. Store # 5895 . Waitress 66 Alexia. Time 8:35. Price $10.52-Phone # [protected]. My husband went back to the store and called me just now saying that they are now correcting the order @ 9:42 p.m. Why did we have to go through all this hassle to get the food that I really like eating? I have never had to go through this out of the 30 something odd yrs that I have been eating at Sonic. I really, really don't appreciate the way that the manager spoke to me. I really feel like there should be a refund given to us.

I have a complaint about the sonic on utica in Tulsa OK. My boyfriend has been working the for almost 9 months and it has been nothing but problems from them. They have had issues due to firing people because they were being sexual at work. They have taken his off days away so it's 7 days a week now. The manager name is Angela that has been nothing but ignorant. I've been on the phone with him and heard her pick at him. Call him stupid. Tell him he can't purchase food to take home. She has yelled at him for answering the phone during an emergency with family. As well as told him he isn't allowed to make or attend a doctors appointment around the hours of work that all appointments should be before work. Not fair that's a health issue. I am about to have got surgery. She has denied all requests off to take care of me. Thus being said horrible service. Not to mention good has been served un cooked. I got a Burger that was frozen in the middle.

Sonic in Spring Hill, KS, November 6th around 5:30PM. I would not have known how bad the tomato was, but my wife always removes them from her burgers...The tomato is rotten in the middle. I am not seeking any resolution, just informing you of the situation. OK, this is all the information that is necessary, I'm doing this because the rotten tomato is very obvious to the view and should have never been put on a sandwich.

Tonight for the third attempt at the Sonic Drive in on Val Vista between the US 60 and Southern in Mesa, AZ ( they didn't give me my receipt so I don't have a transaction order. After waiting 25 minutes with only one car ahead of me for my Medium Frozen strawberry lemonade, Large chili Cheese Tots and Bag of Ice I finally got my order. I noticed immediately that the drink was not a frozen but could see the strawberries so assumed they just gave me a regular strawberry lemonade (which the twice before they've done as well). I didn't have time to wait so I resigned myself to it. Until pulling out of the drive I tasted it...I have no clue what it was other than soda water and a couple strawberries but it was disgusting and not at all drinkable. Get home and apparently they do not know the difference between Tots and Fries as it's chili cheese. I get that mistakes happen but for the third weekend in a row I decided it's time to let the power's that be know because at this point I feel like I will have to give up going to that Sonic and wasting my money. If you would like to contact me my number is [protected] email [protected]@yahoo.com.
Sincerely Disappointed again,
Cassandra M Lambert

I recently went to a Sonic Drive-In in Henrietta, NY and ordered an Oreo Blast through the drive thru. When I got it, I discovered there was a sticky substance on the outside and it got on my fingers. Thinking it was some ice cream that was leaking, I took a lick, only to discover that my fingers tasted like peanut. I found out later that, on the outside of my Oreo Blast, were pieces of Butterfinger. Now my complaint isn't about me specifically, but my concern is that if someone with a severe peanut allergy did the same thing I did, it would not end well. I'm not trying to point fingers at anyone, but I don't want anyone potentially getting hurt through this.

We ordered 6 wings and a double Sonic burger with a milk shake.
The wings were not done, and the burger did not taste like the same burger that I have bought at other Sonics...not even close. The shake didn't have much of a taste at all but bad. The whipped cream collapsed before it was even brought out. We waited forever to get the order. This was at the 3250 Olentangy River Rd, Columbus Ohio location.
I was expecting the same uniform taste and quality that I had from the Bridgeville, Pa Sonic. I am very disappointed. I had told my Granddaughter you have got to try this awesome food...needless to say it was not.

I absolutely love Sonic and all that they stand for but one of my favorite parts of waiting for my food is being greeted by a server in roller blades as advertised. However the last 5 times I've stopped by the establishment NONE of the servers were wearing skates. I am so saddened by this because i brought my daughter for the first time and couldn't wait until she saw the server come out, only to be disappointed to find all the servers walking out in tennis shoes. I'm not sure if it's no longer a requirement but i would love if things went back to the way they were it made me want to tip more and come more often when the skates were involved. They added a fun aspect that reminded me of my child hood.

I have no date nor time because this is happening everyday at ever Sonic every where. My complaint is the if you are going to state that you are offering the taste and flavors of hot dogs from there birth places; then i suggest you make them the way they are originally made. The New York hot dog that you serve at Sonic, here in Columbia SC is very sadly mistaking if that is your imitation of a New York hot dog.that is not how it is suppose to taste, you almost had every thing right except for those sautéed onions that is being put on those hot dogs. It is not right and i am embarrassed to say i am from New York born and raised in Brooklyn and Queens for 30 years of my life. Basically you need to stop making the New York hot dog the way that you are because it says nothing about New York once you take a bite of those onions. Yes the New York hot dog has onions on it but they are not sautéed, the real onions taste comes from something called Chow-Chow, its onions that have a slight sweetness. Any Supermarket has it. I would really appreciate it if. You need to use the correct ingredients on your products especially if your going to say it's from New York, or Boston. It is not right to call that hot dog a New York Style hot dog when your not even making them the original way that they are made. So Sonic correct yourself and do what is right for your business and for your customers, Especially a customer that is from a place that you say you have the flavor of. It just wrong to not represent the New York hot dog correctly. You should not run your business on false impressions. i brought one for the first time and i was pissed out of my mind and i did not appreciate that experience at all. So I had to inform you about the correct way to represent a product that comes my home town and for any other state or country. It's very distasteful, and bad for business. I do not have a problem telling any of my friend s and family and people that i meet to not eat at Sonic because the food will leave a bad taste in your mouth ; if you get mt drift? I do hope that you change your nasty ways when your taking peoples hard earned money on false pretends. So good luck Sonic, if your going to do something, do it right the first time.

I am a carhop. I am always getting called names and fussed at for not working when all I do is work. If I'm not stocking, I'm making bags. I keep getting told to do all cleaning chores like wipe down tables, clean windows, etc. I'm the only one that does not get a break. I can go in to work at 9, the other carhop and drive through worker will get a 35 minute break back to back leaving me the only carhop for over an hour, with little to no help from the managers. I ask for a 15 minute break, but there is always some excuse to why I can't. I barely have time to eat without being told to do something. They worry about having one carhop taking orders out when it's anyone but me working. It is a very hostile working environment, and nothing is being resolved.

I was a regular customer at my local Sonic Drive-In in Whitehouse, TX until recently. I have gone there for three different advertised promotions this summer and have left disappointed each time. The first one was for a frozen drink promotion & I was told the ice maker wasn't working. The second time (I believe it was July) was for a shake promotion (which I took my parents to) & I was told the ice cream machine was broken. Tell me, what is Sonic without shakes & ice cream? The third time was yesterday for a "50 cent corn dogs all day" promotion & I was told they were out of them. I am not normally one to complain but this pattern is not only unacceptable but also borders on being unethical. Please do not send me any more halfhearted apologies & excuses from the local manager/owner.

My daughter is a sonic employee that has been there almost 2 years started off on the fountain &'d now she a manager in training well therewas a incident where a customer was complaining about the price of there food not only did she explain why the food was pricy she also consulted with the co manager to better explain the prices to them and the end result was she was rude and didn't need her job keep in mind this is her first complaint since she has been at sonic but not only did they take her shirt she is no longer able to carhop answer the boxes or work the fountain there has been similar incidents in the past with other employees but not all of them received the same punishment

To whom it may concern,
I would like to make you aware of an incident that occurred on Wednesday August 17th, 2016 which encountered my daughter Brittany Goldy and a manager Zairre. She told me he had made vulgar comments toward her. She was counting her drawer Wednesday morning and Zairre was standing behind her recording on his phone and said "damn she's got a nice ### for only sixteen" she replied "excuse me" and his response "oh don't worry I'll delete it." My daughter then making Waqas a manager aware of the incident, Waqas then making the two general managers Kristie and Joshua also aware of the incident.
Sincerely, Mr. and Mrs Goldy

I have been going to the Sonic in Savage, Mn. since it opened a few years ago. I've been to this Sonic many times. We had waited impatiently for Sonic to come to MN. We had moved here in 2001. I am 61 years old and grew up with Sonic in Norman, Ok. When we were teenagers we spent every Friday and Saturday night cruising Sonic on Lindsey St.. It was a favorite place to take my grandmother who loved the fish sandwich, for me it was almost always a #2 cheeseburger. I won't be going back to THIS Sonic or possibly any other. I realize that menu changes have to be made over time but the food should still be good. What happened to your buns? Dense, chewy, flavorless, definitely NOT suited for a hamburger. The first one I thought was a fluke but the second one was an absolute. I had to take off one side of the bun to eat the thing and it wasn't worth it. You've lost us for good but thanks for the memories. If this change is only to this particular location perhaps you could suggest a return to tradition. If not, then please let me know so I can make the drive to St Paul. I appreciate your time and attention.

July 1, 2016
I responded to an advertisement on Facebook, for four free Super SONIC Bacon Double Cheeseburgers. First, I had to answer several questions and once I did, I was told that I won these burgers but before I could claim them, I had to post Sonic advertisement on my Facebook wall, then send message to 15 of my Facebook friends, with this free offer attached to that message. After doing all this, I clicked the "submit" button on page that this Sonic offer was being made, only to get the message that I did not complete the requirements, i.e. that I did not send message to 15 friends. I did and I have a screenshot showing that I did. I also took a screenshot of this Sonic offer . I don't know if this will be of help but here is the link that states that Sonic is providing this offer and how to get it: http://sonicdrivein-com-k929u822e960.freeey.com/sonic/?W140d756M494 You will find that I have attached both screenshots. The 2nd picture shows my Facebook Message section, showing message sent to 2 listed names plus 13 other people, equaling the 15 that I was required to send the Sonic message to.
Respectfully submitted,
Nalani Briggs
Saint Augustine, FL 32086

Dear Sonic Representative,
My mother, my son, and I went to sonic June 20, 2016. When we were placing our order, the lady that took our order was rushing us. My mother asked for a kids meal first, and the lady ask is that all. Then we went on with the order but throughout the whole thing the lady that took our order ask after everything that was said is that all. Although we got our food and it was good, the lady that took our order should have been more patient with us. On the receipt it has the name Desserae in it I assume that this was the lady that took our order.

Thank you,
Sybil Kirk

Unfortunately I down loaded the app to my phone & stored my credit card information, b I g mistake! Was browsing through the app & literally barely touched the gift card for $25 displayed at the top! Instantly it charged my card with out ever asking to confirm or anything! I called the customer service line the representative acted unconcerned & basically told me someone would call in a couple days & that she couldn't do anything! Scam is what I call that! They are there but can't do anything?!?! Could take up to 4 days to refund me but literally took 1 second to charge me! Do not download this app! H u g e mistake!

I work for sonic I have for 6yrs. I can't even understand how the location is still open no employees wear gloves, they drink and smoke weed while on the click, they leave for hours and stay clocked in. Employees have sex with the boss and get special privilegeds I can not continue working at a nasty play . they clean dishes in stuff that's used to mop the floor never clean ice cream machine. Its just nasty I feel bad for people eating this food not knowing what their actually eating after. One of the manager locked doors and act if no one was working when the audit person came to door.

I go through this drive-in often and the drive-thru lady is usually rude but this day it was beyond my limit. She didn't give me a receipt and when I asked for it, she said that they couldn't--ok, fine. She hands me my drinks and there's a strand of hair on the top; I tell her about it and she rolled her eyes and closed the window in my face. She eventually fixed me a new drink but the way she handled it very unprofessional and disgustingly rude. I won't be going back there again, I'll just get my chicken strips from the Popeye's next door from now on.