CB Vehicle Rental and Leasing Sixt

Sixt review: Scam!

Meltem Ustay of SA

Feb 22, 2026 2:57 am EST

Featured review

I rented a car from Sixt on 12 December, collecting the vehicle from Heathrow Airport, Terminal 4, and returned it on 16 December, on time and in good condition.
I am writing to raise a formal complaint regarding both an unproven vehicle damage claim and an unauthorised additional charge applied after my rental.
Following the return of the vehicle, I received an email from Sixt’s damage department alleging a “new damage” described as “Roof center middle scratch 10 cm (down to primer)”. This claim was made without providing any photographs, inspection reports, or other evidence, and I fully dispute it.
To reiterate the facts:
At vehicle collection, no staff member was present.
I contacted Sixt several times by phone but received no assistance.
After waiting approximately 20 minutes, a staff member arrived and handed over the keys without conducting any vehicle inspection.
We personally inspected the car before driving away and found no damage. We didn’t check the roof because it was impossible to see the top of the car.
The vehicle was used normally for four days, with no accident, impact, or incident.
The car was returned on time and in good condition.
In addition to this unsubstantiated damage claim, I have also noted that £55 has been deducted from my account, identified as a “premium location fee.” This charge was not included in my rental agreement and was never disclosed or agreed to at the time of booking or vehicle collection.
The combination of:
claiming vehicle damage without proof, and
applying undisclosed additional charges after the rental
is unacceptable and does not reflect ethical or transparent business practice.
I therefore formally request that Sixt:
Withdraw the alleged damage claim unless clear, dated photographic evidence and inspection reports are provided showing the damage occurred during my rental period; and
Refund the £55 premium location fee immediately, as it was not part of the agreed rental contract.
Until proper evidence and justification are provided, I do not accept responsibility for the alleged damage or the additional charge.
I am raising this complaint to seek a fair, transparent, and documented resolution.

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Sixt Contacts

Sixt phone numbers

+49 180 625 2525

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Germany

+1 (888) 749-8227

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United States

+44 844 248 6620

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16%
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United Kingdom

+353 12 352 030

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60%
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Ireland

+43 810 977 424

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100%
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Austria

+32 70 225 800

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Belgium

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Czech Republic

+45 32 481 100

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100%
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Denmark

+358 200 111 222

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Finland

+33 820 007 498

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38%
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France

+39 665 2111

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Italy

+31 235 698 656

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Netherlands

+47 81 522 466

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100%
Confidence score

Norway

+48 225 111 555

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Poland

+351 217 998 701

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25%
Confidence score

Portugal

+40 372 372 005

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+7 495 281 5150

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Russia

+34 902 491 616

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100%
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Spain

+46 771 890 000

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Sweden

+41 848 884 444

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Confidence score

Switzerland

+90 232 444 0076

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Turkey

+973 17 711 770

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Bahrain

+86 400 869 2616

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China

+91 114 949 6255

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India

+974 44 324 313

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Qatar

+966 12 197 171

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+65 64 239 566

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Singapore

+27 112 309 990

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South Korea

+94 112 870 870

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Confidence score

Sri Lanka

+66 27 932 300

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Confidence score

Thailand

+971 43 847 301

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Confidence score

UAE

+54 114 815 2223

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Confidence score

Argentina

+55 113 661 8615

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100%
Confidence score

Brazil

+56 225 136 000

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100%
Confidence score

Chile

+52 818 363 2917

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Confidence score

Mexico

+51 12 423 939

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100%
Confidence score

Peru

+59 829 032 267

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33%
Confidence score

Uruguay

More phone numbers

Sixt emails

customerservice-usa@sixt.com

100%
Confidence score: 100%

Support

customerservice@sixt.com.kw

100%
Confidence score: 100%

Support

Sixt address

Zugspitzstraße 1, Pullach, D-82049, Germany

Sixt social media
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Feb 27, 2026
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