Shoppers Drug Mart review: pharmacy delivery

My friend, Victor Robinson, was to have his prescription for pain medication (Oxycontin) delivered to his door. He has ankylosing spondylitis, and can't get out much. The delivery person delivered it to the wrong address, and no one is accepting responsibilty for this mistake. They didn't give him his meds, they actually gave them to someone else! We are trying to get the police involved, to little avail. Victor should not have to suffer because of their mistake. We haven't got any other way to resolve this situation.