The complaint has been investigated and
resolved to the customer's satisfactionResolved Shoppers Drug Mart — discrimination & banned from shoppers with no reason given
resolved to the customer's satisfaction
I am writing this complaint to let as many people as I can see how discriminatory & rude Shoppers Drug Mart can be. I was receiving Methadone from Shoppers Drug mart store #2207 for quite some time. And no I'm not an uncontrollable junkie, people need to stop with the stigma, my purpose for taking Methadone was because my x family Dr got me addicted to oxycodone, and wouldn't take me off of it, and refused to help me, so I had to get help for myself, anyways that's all irrelevant. On April 1st, 09 I had one dosage left as I was seeing my prescribing Dr later that day. After I was given my dose, I was handed a letter, I opened it to read, and it said that as of April 1st, 09 I am no longer welcome in the store & the Pharmacy will not take any of my Prescriptions. It went on to say that they didn't need a reason to do this, and what was really strange, is that there was no name at the end, no one wanted to take responsibility for this letter, and it was signed with a star!!!
I haven't been there since that day, I did find out that A LOT of Methadone patients get the same letter for no reason, and my councilor & Dr said it was discrimination & that it's been happening for years. To make things worse, my Fiance went there today, to get milk & bread (he's continued to go there since i was banned) and while he was in line, a man came up to him and asked him if he was banned, so my fiance said no, as he hadn't been, and a woman that was stocking shelves just behind them said "Yes he has, the Pharmacy has confirmed it" !!! He doesn't even use their Pharmacy, so why would he be banned from the Pharmacy?? Because of me. What they've done is so disgusting, who are they to pass judgment against people who take medication there? Just because of the Stigma of it? Like I'm not embarrassed enough. It's completely deliberate discrimination it's ridiculous.
My fiance & I are going to contact the Human Rights Tribunal, and obtain a lawyer to press charges. There is also a class action suite in the works against Shoppers Drug Mart started by others that have been previously banned.
I apologize at the length of this complaint, but I want everyone to know what happened.