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Shoppers Drug Mart Complaints & Reviews

Shoppers Drug Mart / absolutely unacceptable customer service

25
Jul 29, 2019

Hello I'm writing this complaint in regards to my local shoppers drug mart. I would like to note that I'm a very frequent shopper at this location as it's on my way home from work. However I went in there tonight July 28th 2019 around 11:05pm and instantly upon entering was followed around...

Shoppers Drug Mart / kathy in the pharmacy

Je
Jul 28, 2019

Shoppers Drug MartI went to the pharmacy looking for a product recommendation that I could take for a chest cold while pregnant. Kathy very confidently sold me a benylin expectorant where guaifenesin is the main ingredient. She could not be bothered to give me further information or answer further question...

Shoppers Drug Mart / I was insulted by your employee

Co
Jul 26, 2019

Shoppers Drug MartMy name is Connie Guo. Today, July 26, 2019. 6:45 pm, I purchase the Nicotine Gun 2mg Fresh Mint at Shoppers located at 255 Morningside Ave · [protected]. One of your male employees verbally insulted me in store, because I pointed out the price was not correct and did not accept his very...

Pharmaprix / pricing errors and $10 rebates - the store did not give me the rebate.

Sa
Jul 24, 2019

PharmaprixHi, Today, 24 July 2019 around 6 pm I went to the Pharmaprix -Parc Jarry (Store Number: 1875) to buy some baby diapers. I went to the baby section and found that the Pampers diapers (96 and 84 pieces) #1 size are on sale and the price tag was of 22.99$. I got one packet and went to the...

Shoppers Drug Mart / employee

Ja
Jul 23, 2019

Good afternoon, At 3:38 today I was at this pharmacy to pick up a prescription. I had a question regarding the ODB program and a payment that was made at the Drug store last year. I was very confused and thinking I was owed 98.00 from Shoppers. This young lady didn't know how to explain...

Shoppers Drug Mart / cashies by the name ayda (supervisor)

Ga
Jul 22, 2019

My husband bought a formula and was never told about the returned policy. He brought it home and we realized it was the wrong one. We went right back to the same store, it was brand new, unopened. They told my husband that they can't take it back and they said they already told, which wa...

Shoppers Drug Mart / lack of product - july 20 & 21, 2 days only sale of no name facial tissues - 6 pack for $3.99

Lo
Jul 21, 2019

Your flyer offered a 2 day sale but your stores have insufficient product to meet demand. I went to 2 locations on the morning of July 21st only to find that it had sold out the day before. I was also told that a 'rain check' was not available on "2 day sale offers". From what I could tell...

Shoppers Drug Mart / deceive customer

Bo
Jul 20, 2019

I am a loyal customer of Shoppers Drugs. I email you for a serious complaint. I recently spent more than $3400 to buy lots cosmetics in Shoppers Drugs Mart located in Brandon Shoppers Mall.Before I did payment, I asked the casher to make sure I can get 20 times of points. When I completed...

[Resolved] Shoppers Drug Mart / cashier manager on duty on saturday, july 20th at 3

Al
Jul 20, 2019

Hi, I recently visited the shoppers drugmart at at the 1800 Sheppard Ave E #2075, North York, ON M2J 5A7. I wanted to return a product with no receipt. I was helped by the cashier manager on duty at around 3 PM on July 20, 2019. She told me that she can pull the receipt using my last four...

Shoppers Drug Mart / self serve checkouts and rude store manager

Dr
Jul 19, 2019

July 19, 2019 I visited the store to pick up a birthday card. When I was ready to pay there were only self checkouts available. I do NOT use self check out for a variety of reasons and I know many others who also do not - mostly on principle. We live in a small city which does not have a...

Shoppers Drug Mart / return of product gotten from pharmacy

Sh
Jul 19, 2019

I had gotten meds from the pharmacy from this location to use before my surgery and told me I only needed 1 bottle and can return the other one as I didn't need 2. It was never opened and the seal was still on it. Joanne the lady at the pharmacy without me finishing what I was saying said I...

Shoppers Drug Mart / service

Ch
Jul 19, 2019

Every time I go into the shoppers drug Mart in Forest Hills in the cosmetics department the girl that's there is always visibly upset or angry. Often looks like she's crying and this turns out to end up giving bad attitude and poor customer service. I think she needs to learn to leave her...

Shoppers Drug Mart / rude customer service

Ke
Jul 18, 2019

Visited shoppers today in welland on niagara street. Very bad experience in beauty section. Name of the lady Larrene and another lady with same department with short hair. With full of attitude not ready to help . When asking question they just ignore. Make me purchase a product which i...

Shoppers Drug Mart / service

Fe
Jul 18, 2019

Going back into the shoppers at Forest Hills in Dartmouth was a bit torturous for me. You see last time I was there me and my two sisters were followed around by a pretty girl with long blonde hair who we think her name was Gemma you see we are of African-American descent and we felt like...

Shoppers Drug Mart / pc optimum points

Fe
Jul 17, 2019

Why do I have to beg for my PC Optimum points? I have to watch my account like a hawk because there are points missing every transaction. Then I get extra points if I use my PC Optimum mastercard but when they aren't applied, Shoppers says to contact my credit card company, and my credit...

Shoppers Drug Mart / pharmacy staff

El
Jul 16, 2019

Today at 130pm pharmacy staff called for my father using a very rude tone of voice saying they wanted to know why he was changing pharmacy. I explained they only do 1 week of blister packs at a time.and the other place does 4 and also wont charge him for filling. Where this location...

Shoppers Drug Mart / pharmacy

Su
Jul 15, 2019

Just went to pick up my monthly prescription. Owner and other assistant working behind the counter for a long. Did not even bother to look up. When I asked if I should come back they said they would be there in a few minutes. A white customer in a suit comes up and the assistant promptly...

Shoppers Drug Mart / the security guard

La
Jul 15, 2019

I went to shoppers drug mart around 1030 last night to buy a case of pop. I waked I'm amd went to the back where I know the pop to be kept. As I walked I noticed a man following oddly close to me I stopped and asked if there was a problem. He said "yes I'm following you" i said " I see...

Shoppers Drug Mart / not open

Br
Jul 15, 2019

The store twice this week Sunday and Monday wasn't open on time very upsetting as i come a hour drive to get my medication i get very sick if i don't get it very very bad customer service also the lineups are to long at the pharmacy wait way to long there are older people who can't stand...

Shoppers Drug Mart / the shoppers web site (on line ordrfing drugs) that is for clients managing there drug on line

Do
Jul 15, 2019

Shoppers Drug MartThe web site for clients managing their drug orders has been down for almost 4 weeks. Their IT department should be ashamed for the service provided. Web site is. https://mypharmacy.shoppersdrugmart.ca/en/ Fix the site https://mypharmacy.shoppersdrugmart.ca/en/

Shoppers Drug Mart / sale product

Ha
Jul 13, 2019

Hi, I went to Shoppers at 25 Great Lakes Dr, Brampton, ON L6R 2S5 on Wednesday July 10th. There was a product which was on sale for 3.99 and it had a 4$ reduced sign on it. I wanted to buy but the cashier said that I cant do that. He asked the manager to come and he said that the 4$...

Shoppers Drug Mart / post office

De
Jul 12, 2019

I went to Shoppers Drug Mart on Chemong Rd in Peterborough on Friday July12 to pick up a money gram at post office. When I went to the post office, the girl there said she was new and hadn't been trained to do this. I talked to the manager who said she would try and get someone to walk her...

Shoppers Drug Mart / product not in store

Ki
Jul 11, 2019

I went into the Shoppers on Kingston road on Sunday evening to pick up pop that was on sale, there was none available. So I asked for a raincheck and I told the girl I wanted 2 Sprite and 2 cokes. She gave me the raincheck reciept and put 4 diet cokes. I asked if this mattered and she said...

Shoppers Drug Mart / pharmacy customer services

Rf
Jul 11, 2019

I normally don't waste my time complaining about companies and or their staff. However, I am so annoyed by the staff at this Shoppers pharmacy, I felt like I should post this as I am sure I am not the only customer feeling this way. I was having to visit this pharmacy three times a...

Shoppers Drug Mart / staff trying to force me to use self serve check out.

Ae
Jul 11, 2019

I went into the new Shoppers Drug Mart in Penetanguisheneg, Ontario. I went up to pay for the items I wanted to buy. The person at the front told me I have to use the self check out. I told her I did not want to. She told me that's why she is there to help me. I told her I did not want to...

Shoppers Drug Mart / customer service

Sh
Jul 11, 2019

I was standing in line at the Post office earlier this week . There was a man in line with a parrot on his shoulder, the woman in front if him said she had allergy's so the lady behind the counter asked him politely to remove the bird and he flew off the handle calling her some very...

Shoppers Drug Mart / customer service

Fa
Jul 10, 2019

I went to drop-off a prescription on July 10th, 2019 a little after 7.00 pm. There were three employees in the pharmacy and I was the only customer there at the time. I stood at the prescription drop off counter and waited for someone to help. One employee was on the phone and two other...

Shoppers Drug Mart / pr photo

Me
Jul 10, 2019

I was at Shoppers Erin Mills Town Center today. I wanted to take a photo for my PR card renewal. I approached the store front manager and he said I have to go to the cashier. Cashier has a long queue and I do not know why as if there is no one else in the store can take the photo. So I...

Shoppers Drug Mart / pharmacist - wrong prescription

La
Jul 09, 2019

I picked up me 450mg Wellbutrin prescription just before leaving for my cottage. My cottage has no wifi or cell service, and is very isolated. When I got there I saw that the medication I was given was NOT Wellbutrin. I couldn't google what kind of medication I was given because I was up...

Shoppers Drug Mart / inappropriate behavior

Ni
Jul 07, 2019

At the shoppers store in Fortuna plaza there is a cashier named Charles that makes inappropriate sexual comments to underage girls (customers and other employees). An example of this is when he asked a customer how old she was and when she replied "i'm 14" he said "damn, I wish girls had...

Shoppers Drug Mart / monster rockstar drinks

De
Jul 06, 2019

I want to know why when there is cases individual rockstars are on sale.. and there is no cases when the cases are on sale.. right now you have them 3 for 6 dollars.. i was forced to buy a case for 13 dollars for 4.. A case should cost me 8 dollars then! Except it doesnt and thats b...

Shoppers Drug Mart / dorritos / scop

Jo
Jul 03, 2019

Shoppers Drug MartI was in the store 1576388 alberta ltd 3945 34th st Edmonton AB t6t 1L5 on July 2 2019 9:10 pm I bought two bags of Doritos as the sticker on the shelf clearly said they were 2 for 5 dollars. I did not realise it till i got back to the car that I was charged full price for the Doritos. I...

Shoppers Drug Mart / exchange for product

An
Jul 02, 2019

I recently bought a foundation that was on sale. When realizing i bought the wrong shade I went into the store to exchange it for a different shade. When attempting to do the exchange, the lady said since it was not on sale any longer I had to pay the difference. I was very upset that thi...

Shoppers Drug Mart / complaint the manager of landmark mall in regina canada!

Do
Jun 30, 2019

i like to complaint the manager in the shoppers of landmark mall in Regina! i brought three sale brushes on Jun 30th 2019 at around 6pm and i change my mind after 15mins,i wanna return them and get a box of Lancome mask ,so i walked back.but he said i can‘t return any of them once i brought! i...

Shoppers Drug Mart / too much for me to do to get the 'deals'

Li
Jun 30, 2019

June 30, 2019 - Went to the store to purchase at least $50 worth of merchandise, to capture 20x Optimum Points. Apparently I have to get your advertising email and load my offers onto a Shoppers Drug App. Are you kidding me?????? I have an optimum card. I was forced to LINK it in order to...

Shoppers Drug Mart / pharmacy personnels

An
Jun 30, 2019

I was trying to purchase an over the counter medicine at Danforth and Main branch. I asked the pharmacist who was a Chinese decent - I think - she was very annoyed and rude with no customer service skill. I did not buy the item after this treatment and I am very reluctant to purchase item...

Shoppers Drug Mart / hp laptop warranty problem

Ja
Jun 29, 2019

The HP Laptop I5.daO050ca.model 3168NGW . serial# CND8340MM2, was purchased (as new) from Shoppers Store 0651 Barrie.Tele # [protected] on (SUNDAY) June 23'19 around 12.05 AM.I found out once laptop was setup, I only have 3 month warranty.Checked with The HP Company & they said it should be...

Shoppers Drug Mart / irene manager at shoppers manager in alliston

Ch
Jun 27, 2019

I explained that I work in Orillia Canada post had deliver one item to my boyfriend at 27 east ave but would not give him the other item from Canada post yesterday Today, at 8:45 pm I went to Irene the manager at shoppers drug mart in Alliston I explained that I work out of town in...

Shoppers Drug Mart / electronics notebook 15.6 go or acer

Ge
Jun 24, 2019

My complaint is that shoppers advertise an item is 26.6 notebook for 299.99 with absolutely zero product information Not only was there zero info on the ad, each shoppers and I called them all in London did not know the model that was on sale and where it could be purchased. The...

Shoppers Drug Mart / enfamil gentlease exchange

Su
Jun 23, 2019

I recently purchased (June 22/19) the Enfamil Gentlelease baby formula from Shoppers Drug Mary (56ave, Surrey BC) product to give to my son. Upon testing of the first bottle, the taste was different than the other brands and my son would not feed off the formula. I took the remaining 5 bottle...