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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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Newest Shoppers Drug Mart reviews & complaints

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Z
1:12 pm EDT

Shoppers Drug Mart Sony ps5 headset pulse 3d

I purchased the product and right out of the box I noticed it has burn marks and dust on the plastic case so I went to the store to return it. Store would not accept it because I had opened it. They don't even offer a 1 day warranty on the product that they are selling. What kind of business is this, very shady and money grabbing one.

Store Address: 600 Laurelwood Dr Unit #150, Waterloo, ON N2V 0A2

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4:10 pm EDT

Shoppers Drug Mart Prescription errors and issues

an elderly friend (with no phone/computer) has had numerous issues and errors with her prescriptions. her scrips have been missing pills which she does not realize until she gets home. or else they tell her, her script will be ready at a certain time and when she goes there they tell her to come back another day or time. being elderly with mobility issues this is extremely onerous for her. also they continually run out of her insulin and she has to call around to other pharmacies to have it filled and then arrange for someone to pick it up for her. these are common drugs that even my tiny mom and pop pharmacy has - a large pharmacy like this not having life saving drugs is a disgrace. and making an old woman with a walker come back time and time again to get other script shows a disgusting lack of concern for their clients. if she were more mobile she would go to another pharmacy but she is stuck in having to go there. The Shoppers Drug Mart in question is at St. Clair West and Bathurst St. in Toronto. This has to be the worst pharmacy I've ever dealt with.

Desired outcome: We would like them to be responsible when it comes to their client's needs.

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4:34 pm EDT

Shoppers Drug Mart Customer service

I went to the shoppers at 7322 king george blvd, I wanted to post something so need to go the post office in the shoppers drug mart. The cashier named ‘Rashminder’ was very disrespectful and was using very bad attitude toward the customers she even yelled at one of the elderly couple who were having trouble using the post service. I need a follow up on this thanks ☺️

Desired outcome: Follow up from the head office

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11:43 pm EDT

Shoppers Drug Mart Chanel perfume

Hey

I’m mujahid ali, i’m regular customer in milton main street branch. My concern is I bought 5 perfumes around 3 month ago and all are good but channel blue one is leaked from the bottom of bottle and I didn’t notice before, now it has no fragrance feels like water and wasted a lot

I spend enough money for this

All other perfumes are good but channel made me upset

I need solution for this

I didn’t save slip because it’s over month now

I need exchange of this product

Desired outcome: Kindly exchange this product

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Update by Mujahid Ali
May 24, 2022 11:49 pm EDT

I bought channel perfume 150 ml from shoppers main street milton branch I didn’t notice before but I saw bottle is leaked from the bottom and it has no fragrance now it feels now just water. channel is one of my favourite perfume but this time it made me very upset.

Kindly exchange my product, I don’t need refund just want to exchange the product.

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8:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart Covid-19 rapid antigen test results

Today (May 23) my mother, husband and I went to the Avondale Brampton Shoppers location to get Covid-19 Rapid Antigen Tests. We are all travelling to the U.S. tomorrow. I made the appointment online and received both text and email reminders. After the tests, we pointed out that the patient information (first, middle, last names) for all of us did not match our passport. There didn't seem to be much concern about this but the changes were made while we waited an additional 20 minutes. Now almost 5 hours later, I have not received the results by text or email. Fortunately I have a scanner and created the documents to upload for our flight check-in. I find this experience to be very unsatisfactory considering a cost of $120. There must be much better attention to detail. All the necessary information was provided when I made the appointment online, and yet it was not reflected in the paperwork. And why did i not receive a pdf files of the results considering you had my mobile number and my email address? Air travel is very difficult as it is and at this point I would have assumed that Shoppers would be much better at making it an easier experience,

Desired outcome: Refund !

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1:57 pm EDT
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Shoppers Drug Mart Pharmacy issues

On Thursday, May 12, I asked the Pharmacy at Shoppers Drug Mart at 8965 Chinguacousy Road in Brampton, Ontario to fax in a request to my doctor for two prescription refills. I was told by the drugstore that it should be ready for pick up on Saturday, May 14. I went to the drugstore on Tuesday, May 17, 3 days after the prescription was supposed to be ready.

When I got there, I was told they hadn't yet filled it but it would be ready in 10 minutes. I waited more than half an hour before they called me to the counter only to be told that they could fill only one of the prescriptions because they had to order the other one and that would be ready the next day, Wednesday, May 18.

I asked the attendant if I could have it delivered as it was inconvenient for me to make another trip. Only to be told if I wanted it delivered, I would have to pay a fee. I could not believe what I was hearing. They were negligent and delinquent on all counts. The doctor held up her end and sent in the request on time. I gave them 3 extra days to get it ready. Yet they wanted me to make an additional trip to get this prescription completed and if not, pay a fee. Why should I pay a penalty because of their carelessness and don't-care attitude towards their work? I was not even offered an apology.

These are caregivers. They are supposed to take care of people especially the vulnerable. These workers have clearly demonstrated they don't give a damn. I might add this is not my first such experience with this particular branch of Shoppers.

This is most definitely not customer service. I don't know what it is but it's not customer service and something needs to be done about the sub-standard service at this drug store. It is most unacceptable.

Desired outcome: Improvement in the service level badly needed. I deserve an apology and the medication delivered to me without a delivery fee as the cause of this is the negligence of the attendants at the pharmacy.

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8:40 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shoppers Drug Mart Forced payment on text messages

Shoppers Drug Mart sent text messages to my phone. It was a new phone number. I did not give it out. No one has my number. I did not give SDM authority to send me text messages as I have to pay for them. In fact they don't even know it is my number. I now have a bill from my phone company and SDM refuse to pay the bill. It is not my bill. It is their bill caused by them. This is no different than any company sending something to your house, that you did not ask for and getting billed for it. This is theft. I have filed with Better Business Bureau but Shoppers Drug Mart don't care and won't do anything about it.

Desired outcome: I want them to pay their bill. It is NOT my bill. It was forced upon me.

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Resolved

They paid me in the form of Optimum points. This was done through the messenger on facebook. It took a long time for this to be resolved. I first notified them April 8/22 and they finally did something about it on May 3/22. But I had to go through a lot. And the Better Business Bureau had contacted them as well.

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11:43 pm EDT

Shoppers Drug Mart Service

I stopped by Shoppers on way from work. I need a booklet of stamps. | stopped in and went to the cashiers. I was told them normally sell them but they have locked them up for the night because they are closing soon. It was 1 hour and 20 minutes before closing and the store was dead. There were two of them standing here chatting. It's not like they were busy. They basically told me they put them away and that was it, I wasn't getting stamps. I was so disappointed. They didn't even ask what I needed or offered to go to the back to get it for me. I could understand if it was 5 minutes before closing, but I was there with plenty of time before they had to close. The customer service I received was awful. I'm so upset and can't believe how | was treated as a customer. Shoppers is already a bit more expensive than the average drug store. Going forward, I will for sure take my business else where to another company where they will surely appreciate my businesses. This happen at 2240 on Tuesday, April 26th. It's the location on 5230 Dundas St. W by Runnymede. It was an older woman with short hair that refused to assist me.

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12:31 pm EDT

Shoppers Drug Mart Online shopping and return

I have sent numerous emails regarding this issue but I have not had any response as of yet I called customer care of this morning.

Shoppers customer care,

this is your policy

Electronics

Returns will only be given if original product is returned in the original sealed box in saleable condition with a receipt and within the 30-day return period from original date of purchase. In some instances, you may be required to deal directly with the manufacturer.

I followed your policy.

First the item was not as pictured on your website. Was not at all what I wanted or needed.

The item was returned exactly as your policy states, original box, sealed. It was in pristine condition . I told to your customer service agent by telephone just now, you need to put a disclaimer on your electronics prior to submitting the purchase on all electronics so that customers are aware of your return policies. If you say that the electronic item cannot be opened as I did I opened it only and looked at the camera did not use it, then it should be a disclaimer that once the box is opened you cannot return it. If I would’ve seen this I would have never ordered online. To me this is unjust practice, basically you are defrauding the customer because you’re forcing them to keep an item that they do not want. Is this really customer service? Had I known this prior to ordering online I would’ve never ordered online I would’ve gone into the store and looked at the camera to see whether or not it is suitable for me. Unfortunately you are saying that your company does not allow this practice to actually see the product. This is a total buyer beware’s scenario which you are unjustly putting onto your customers. I suggest that you speak to management and re-design your online purchase website to add a disclaimer for unknowingly customers that they will not be able to return electronics if they open the box. I found this very inappropriate customer service practice. I did not use the product I only opened to look at it. I find this almost a defrauding circumstance in my opinion. I want a full refund.

As I stated previously the manager at the store refused to take my camera back to the store she told me that I must send it by mail to the online part of the company. She did not want to deal with this return on this Monday after the holiday.

Direct this to management or supervisor as I said in my previous email I do not want this camera back I want a full refund as your return practice is not a legal one in my opinion.Hi Helena,

Thank you for shopping at shop.shoppersdru gmart.ca. Your order number is #[protected]. Please keep this email for your records, and be sure to keep an eye out for your shipment notification email.

INVOICE

Order Number: [protected]

Order Placed: April 09, 2022

PAYMENT METHOD

Mastercard ending in 4280

BILLING ADDRESS

Helena Lee

1359 Pomquet Monks Head Road

Pomquet , NS B2g2l4

SHIPPING TO

Helena Lee

1359 Pomquet Monks Head Road

Pomquet , NS B2g2l4

PC OPTIMUM REWARDS

[protected] 795

PC Optimum Points earned with this purchase will arrive in your account within 3 days of shipment. If you used a promo code to receive bonus points, they will be visible in your account 2-3 weeks after shipment.

Orders shipping to B.C. may take longer to arrive due to delays caused by weather conditions. Thank you for your patience.

1 ITEM Price

EOS M200 Mirrorless Camera

CANON

EOS M200 Mirrorless Camera

ITEM #[protected]

SIZE: 1

QTY: 1

$699.99

Subtotal $699.99

Standard FREE

Taxes $105

PC Optimum Redeemed -$300

ORDER TOTAL $504.99

PC Optimum Rewards Image

Regular Points + 5,985

Bonus Points + 50,000

TOTAL POINTS + 55,985

PC OPTIMUM REDEEMED - (200,000)

Orders will be processed and shipped within 2 business days (excluding holidays) unless otherwise indicated.

Desired outcome: full refund as requested

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3:10 pm EDT
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Shoppers Drug Mart Canada post employee

Hello im here for complain of canada post employee at shoppers on 7322 King George Blvd unit 100 surrey BC

She is the most rude person I have ever met she doesn’t listen to my problem and reply rudely, she was rejecting my proof of residence again and again I have been there 2 times and she called me 3rd time now with other proof im showing her everything she is not listening to me, I dont know if she is a racist, she is doing purposely.

Very bad and rude behaviour from her side, she dont know how to talk to people calmly

Please note this I never complained anywhere this is my first time as it hurts me alot.

I will be very thankful if you take notice.

Thankyou

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1:39 pm EDT

Shoppers Drug Mart Optimum points

On Feb 1st 2022, I placed an online order with Shoppers Drug Mart that was roughly the value of $150. This order was placed during "Points Days" so that I got extra mileage on any optimum points I redeemed. I redeemed 90k optimum points for a total discount of $110, leaving a balance of $40.78 to go onto my credit card. Because of problems with Canada Post delays and then losing my package, I never ended up receiving my order, and contacted SDM in order to initiate a refund. This first contact occured on Feb 21. The agent I spoke with looked up my order, and said that the refund would be processed within 48hrs, but that it could take 5 business days before I saw the refund. I waited for over a week, and didn't see anything, so I contacted SDM again and spoke to another agent regarding my refund, quoting the same ticket number. This second agent looked up my ticket, and then assured me that the refund had been initiated, but that no one had processed it yet. She apologized for the delay, assured me that it would be proccesed soon, and offered to gift my account with 5000 optimum points as a "goodwill gesture". I said ok. It was not until March 8 that I finally received the money refund onto my credit card. I never received the specified goodwill gesture 5000 points, and I did not receive a refund for the 90k optimum points that I redeemed for the order. I contacted SDM customer support a third time to explain that I was still waiting for my points to be refunded. They apologized, said that points refunds typically take a bit longer, usually 1-2 weeks. They said that the issue would be escalated and someone would contact me directly. On April 5th, I received an email response from someone from SDM online support team, again apologizing for the delay, reassuring me that I would receive the points, but this agent claimed that points refunds take 2-3 weeks (not the 1-2 weeks the previous agent claimed). At the time this agent contacted me, I had already been waiting for my points refund since early March. It is now April 19 and I have still not received this promised refund.

Desired outcome: SDM needs to fix this. This is absolutely abyssmal customer service, and they have dropped the ball at every single stage of this process.

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Kiran Naveed
, US
Jul 30, 2023 7:27 pm EDT
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I also had a bad experience. I shopped for $90 and didn’t get 20k bonus points because I didn’t open the “app”. Very poor customer service!

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4:00 pm EDT
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Shoppers Drug Mart Trying to get a vaccine booster

Trying to get a vaccine booster.

Your website says you offer walk-in vaccines. I have just visited two sites (Westfalen in Hamilton and across from McMaster university) and called the 24 hour location on concession street last night. My travel date got moved earlier and I need to get it done today. Only the pharmacist in the location by McMaster university was kind enough to explain she didn’t have an assistant and that’s why she couldn’t. The other locations just said “no”. I ended up going to a Rexall. Please talk to your staff about making the vaccine more easily accessible.

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5:58 pm EDT

Shoppers Drug Mart Deodorant and fragrances

What is happening with the 4th Street Shoppers.

I have been waiting for items for over a month and when asking the representatives of that particular department where or when products are in fact coming in.

You don't know you stated because your ordering process is a failure you stated to me.

You have your device tell you that you have three or more in stock but there is none and nobody was watching and ordering it you stated and now it will be another month.

Your representative told me to go find the product and items some where else if I can.

You are a horrific disaster Shoppers 4th Street and seriously your bad business practices and customer advice is ridiculous.

We will never use Shoppers again !

Like thousands of others because of your unintelligent staff.

And the way your representatives dress and the health choices some of you have made set a poor example for Shoppers.

Your store and being told by the people who work there is a drama centre !

I mean really now !

Sincerely Ron Vieau

Desired outcome: We don't require any thank you !

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7:45 pm EDT

Shoppers Drug Mart Pharmacy

2656 Pembina Highway

Pharmacy not filling re-fills on prescriptions. Have always gotten 3 months refills at a time, now only giving one month.

They are also sending e-mails saying that they are filling drugs that I did not ask for and have not used for a very long time.

New ownership, 20+ folks in line at pharmacy.

Have private insurance and for 40+ years have always gotten 3 months at a time. What is happening?

Only one pharmacist on duty who is threatening to quit within customer's hearing.

My insurance company has already called them for charging for drugs that are covered by them. They have stopped charging, but now will only give one month at a time.

These are life saving drugs and necessary.

Desired outcome: Want two months more of my Sertraline. 100mg x 4 per day. 60x 4= 240 pills missing.

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1:30 pm EDT

Shoppers Drug Mart Rude cashier

Why is good customer service so difficult? There are many things we can do to inspire more caring among customer service employees.

For quite awhile now (years actually), I’ve been waiting patiently for one particular cashier, Renee (spelling?), to be pleasant and helpful. I may only visit this store less than 5 times a year for the simple reason that I don’t need to subject myself to rudeness by the staff. I absolutely dread going into this store, knowing full well that I will be treated with indifference. Why do I put myself through this disrespect?

With this particular employee/cashier, there’s no ‘Please’, no “Thank you’, or exchange of pleasantries, polite conversation or attentiveness. There’s not a mention to, ‘Have a Nice Day’ or ‘Enjoy your day’. Often I get berated. If you’re their Manager, don't assume your employees care. Perhaps creating a clear customer service vision might give them clear direction. Talk about service constantly so they know it's important! And, work like crazy to clear obstacles out of their way so employees feel confident that they can do a great job. It does take an extreme amount of extra work to create a quality experience for every customer. This particular employee/cashier has been around for awhile and should know better.

Kindness, effort, patience, attentiveness, emotional intelligence and especially the ability to use positive language are traits that requires cultivation in most people and yet again, especially this particular woman, either needs some coaching and training on her people skills or simply a refresher OR better yet, she should retire/quit if she’s that grumpy to everyone!

Specifically, yesterday, Tuesday, April 12, I approached the till with an armload of items and mentioned to this cashier, Renee, that I had my Optimum card and another coupon on my phone to show her. INSTANTLY, she barked, put your card and coupon over here, meaning over the scanner. Well, I instantly did not do as she said, because as I said, I had an arm load of items and just wanted to put them down. Again she barked, put your card and coupon here. Then she kept saying the same thing over and over again. Put your coupon and card over the scanner. Put your coupon and card over the scanner. I told her that I DID NOT need to be berated and simply needed the time to put my things down on the counter before passing my card and coupon over the scanner. ‘Well, you just need to listen”, she says to me. What does that mean? I heard her the first 4 times. I was shaking by the time this unpleasant interaction ended.

With her derogative, demeaning and bullying demeanour, I do not feel that I am a valued customer AT ALL! Her inappropriate behaviour has no place in any store.

That may seem like a lot, but you can't expect employees to care unless you do too. You should take this matter seriously!

Linda Sontag

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11:41 am EDT
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Shoppers Drug Mart Staff behavior

Misbehavior Complaint about Simran Kaur

Location Shoppers Drug Mart at Cottrell and Highway 50 on April 7, 2022, at around 7:15 PM.

I was at Beauty Boutique and shopping for Quo brand makeup brushes. Two girls were standing there. As I was approaching the brushes, I asked the girls, “Are they similar quality as Sephora brand?” one of the girls answered hurriedly “Oh Yes”. As I was touching / looking at the brushes I said, “they are not the same quality (no good or bad)” The girl who answered my question started laughing loudly while looking at us (me and my husband). I was shocked with her behavior and asked her “What was so funny?” She replied, “what’s your problem we are chatting and laughing”. I was confused because I was still in conversation with this girl. Then with very rude body gesture and aggressive tone she told us “go and continue with your shopping”. During this whole conversation these two girls were either laughing or smiling. Her behavior was very upsetting and inappropriate. I asked her I would like to talk to a manager. She proudly told me that talk to me I am the manager and than she arrogantly told me that her name is SIMRAN KAUR, go complaint I don’t care and wrote her name on a card and handed over to me. I was very Shakey and in tears with her behavior and asked her if there is anyone else, I can speak to. She called another person who was kind enough to listen to me. I was feeling very insulted. We are over 60+ senior citizens, living in Canada over 35 years and never had such incident. I am a regular shopper on this location since 2007. Most of the old store employees knows me by face. I was so Shakey with this unexpected behavior that I left the store without shopping. Some of the other shoppers who witnessed the whole drama, were comforting us and were not happy with her rudeness and inappropriate customer behavior and wondering what type of employees Shopper Drug Mart now a days hiring.

Desired outcome: Left the store with tears without shopping

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6:29 pm EDT
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Shoppers Drug Mart Rude employees

I purchased an electronic item and when I returned it, they said the box was opened. However, the product and box were in good shape and no issues with the box. The top portion had been ripped and fell off when staff was handling it.

Employee (Erin Smith) started to shake her head at me (while I was dealing with the supervisor) calling me rude, difficult and when I asked for her name, she said I’ll write it 10x for you and continue to be ignorant and rude to me. I asked if she could allow me to deal with the supervisor but she continued to interject herself into the conversation, belittling and calling me names.

I am just wishing to return this item (USB word adapter).

[protected]@hotmail.com

Desired outcome: Refund of product

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9:44 am EDT

Shoppers Drug Mart Customer service

I went to shoppers in Arnprior Ontario and used the self check out for one bottle of pepto biamol the self checkout required an employee to login with a code for me the employee that was on the cash right next to me served for customers I did not even come to help me after I stood there for 10 to 15 minutes after she heard it speak for assistance and saw the light flashing she still did not help and Continued to serve other customers I will not be going back there again

Desired outcome: Better staffing and better customer service and better management

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2:39 pm EDT

Shoppers Drug Mart Gift card purchases

On march 19th 2022 I bought two gift cards from shoppers drug mart in edmonton 6655-178 street k. Laforge pharmacy ltd. I was scammed out of $150 as the cards I bought were tampered and the numbers on the cards did not match to what was on the activation slips. I discovered this when I got home and after checking the balances at home which showed $0 for petro canada and home depot gift cards. I went back to the store the next morning and the staff were completely unhelpful - they told me I was on my own to try and get the money back. I have spent hours sending images of the gift cards and receipts to the vendors, shoppers drug mart customer service and contacting td visa to dispute the credit card charges. So far I have got nothing back and no promises or assurances that I would get my money back. I'm very upset and will never be a customer of shoppers drug mart again.

Desired outcome: I WANT MY $150 BACK THAT WAS STOLEN FROM ME BY SHOPPERS DRUG MART.

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4:33 pm EDT

Shoppers Drug Mart Lise Wattier eye shadow

Hi, I went to 2 shoppers drug mart to buy eye shadow. Each of the stores have teenagers or a little bit older that thought I was a waste of their time. They way they rushed me out and gave me products that were not suited for me. I am a well established woman with an awesome salary. I hate when these punks make me feel like a low class citizen because I was not wearing any make up. These punks make minimum wage and think of themselves like the are superior.

I always for the last 10 years bought all my make up from Shoppers. When I use to go it was several ladies in their mid 30s or 40s that were awesome and took the time to find the right product.

Stop hiring teenagers with attitude because you will loose a lot of business. I personally will buy these pricey products somewhere else.

I don't like spending my hard earned money to be treated like a low class citizen.

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Contact Shoppers Drug Mart customer service

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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Use this comments board to leave complaints and reviews about Shoppers Drug Mart. Discuss the issues you have had with Shoppers Drug Mart and work with their customer service team to find a resolution.