Shoppers Drug Mart

On Feb. 15th, 2023 I called my husbands's eye drop renewal into Shoppers Drug Mar, Lyndock Street, Corunna. I told the person who answered the phone that we would pick them up on Friday, Feb. 17th, 2023. That person informed me that the eye drops would be ready on the 17th.

On the 17th my husband and I went into the Shoppers in Corunna and were told his eye drops were not ready. He questioned why and was told that the Pharmacy had been very busy due to the holiday on the Monday.

As I was wandering around the store I over heard a behind the counter employee say in a very loud voice that they had been very busy and that they couldn't just slap a label on eye drops and hand them out. So I walked by the Pharmacy and said in a very loud voice "Maybe you should call in more help if you are so busy."

1) I understand that it was a short week, but if the staff are so overwhelmed with filling prescriptions, why doesn't the manager call in more help, say on the Tuesday after a long weekend to help get caught up? 2) I don't qppreciate being told that a prescription would be ready and it wasn't. 3) I don't appreciate having my situation broadcast to the whole store.

There is only one reason that we stay with Shoppers and that is because they are the only Pharmacy in Corunna that is open on the weekend.

As a person who is needing employment. It's hard to get into the job I want at Shoppers. I have applied to the same job at various locations in Ontario and it appears many of the managers have racial bias. They are only hiring their own. I am East Asian and I've been turned down by at least 5 locations in Ontario. Despite the fact I do have past job experiences and the jobs I have applied for are entry level jobs that require no experience. It's already hard to survive in this province, let alone Toronto. It's quite unfair how these companies do not enjoy hiring people from all backgrounds and only their own/their friends.

Today, thursday 23 feb around 7 pm, I wanted to return something that my husband bought earlier by using his apple pay.

I was asking the guy on the cashier who came to help, that I have my husbands credit card but on the receipt it will not show the last 4 digits of this card but instead it will show the last 4 digits of his account on his wallet (phone wallet).

I asked him if my husband should come here to return or if I can just return it now, so he confused me a lot, I heard him saying we prefer the same way you paid for it but I cant return on your physical card. So I said oh then my husband can return it with his phone ; and here he became all red, he lowered his head, put his hands on his forehead as if I am so dumb and stupid that I could not understand him. But actually he was the one who was not clear, he could have just said, yes you can return it with this card and thats it.

No need to do all this and make me feel bad. I found this rude although I was really polite and calm trying to understand the procedure of returning.

He was so rude.

The online prescription refill system for Shoppers Drug Mart is broken. The key issue is that it does not have accurate, updated information in regard to how many refills are available for medications. I will log in to refill prescriptions. I will see that refills are available, so I select the necessary refills and click OK. A few minutes later, I receive an email stating that there is an error and to contact the store. I call the store only to find out that I have no refills on the selected medication, despite the website saying that I do.

If this was an isolated instance, I would not complain. But this has happened the last 7 of 10 times! That means out of the last 10 prescriptions I tried to refill, their online refill system was wrong! It said I had refills available that were not. This is a problem as I went to refill a prescription on Feb. 7, 2023 for a medication that said I had a refill. Turns out the system was wrong again. And my doctor is away for 2 weeks. So what am I supposed to do now? This is unacceptable. I work in the IT field and our inventory is updated every hour. EVERY HOUR. There is no excuse for having such incorrect information. If Shoppers wants us to use this system, it needs to be fixed.

I want to the shoppers drug March in Marlboro Mall in Calgary Alberta where I had a prescription being faxed over I was told to give one to two hours for them to have it ready which I did upon arriving I have limited mobility so I drive a scooter I was told I was not allowed to bring the scooter into the store so I parked it inside the doors and a security if I could please plug it into have a charge on it she said not a problem I then made my way over to the pharmacy but stopped when I noticed piercing earrings and the 19.99 or actually it's going up to 21.95 perfume I was then asked if I could please purchase those items at the cosmetics which I did not a problem. Then I made my way to the pharmacy and I was told that I did not have a prescription there which did not make sense... but what could I do so then I continued on shopping picking up some odds and ends that I needed. The entire time I had the security following me she then even made a comment that I did not have a prescription there I even told her yes I know it's not here and it should have been faxed over by my doctor so I don't understand why you guys don't have it she then told me I was to close my bag and if I was seeing putting anything in my bag I'd be charged with theft. At this point I was quite embarrassed as there was other customers listening and I just continued to shop and pick up what I needed hoping I didn't need to go into Walmart she then approached me a second time and told me that I was to go and purchase my items and leave their store the reason I don't know but I complied I paid for my items and left I now wish I had not given them any of my money because I was treated like a thief and I was humiliated in front of other customers this is not the first time that shoppers has done this to me it seems like every time I go in I am followed by security and it is making shopping there every un enjoyable and an embarrassing time I do believe at this point I will not turn to that store I don't believe that I should give them one penny of my money as they don't deserve it because they do not treat their customers fairly I'm not sure if I have the stereotypical look of a thief but I must because there's not a time I go in there that I'm not followed by security and it doesn't matter which shoppers I go to I am treated this way. I also did call my doctors and they informed me that my prescription had been faxed over to shoppers drug Mart in Marlboro Mall and I had asked him if they could please fax it to the Walmart as I will not be returning to shoppers to do any shopping

I called to switch over my Shoppers Optimum points to my new PC Optimum card. All my points are gone into one of or maybe several employees pockets. I was speaking to your complaint department right now and they hung up on me as I'm writing this complaint to you, I can prove how many points I had at time of transfer.
Why do I get the run a round from your people?

Terry

Old card number shoppers [protected] they keep saying that the card does not exist and shows no points, but they tell me in writing to destroy my card.
New card number [protected]
What a scam, get trusted people to work for you.

4:50 today my husband went to pick up my thyroxine prescription.

Andrea the pharmacist told him can not pick up because if order is placed by phone takes 48hrs

My husband said that is exactly why I am here. Indication of 48hrs was given after the order was placed, and because my wife will not be in the country for 2 weeks, we need at least 3 pills today.

She said I only have 5 to 7 min now and can not help. He asked to speak to me on the phone, she refused. He put me in speaker so I could explain I only need 3 pills no more. She said “ no I have to leave in 5 min and will not be able to help” I said this is rude and I will file complaint, she did not card at all. Turned her back on my husband and no words to me. She left myself speechless! It was another employee there (kind one). She witnessed it and gave us her name : Andrea

Last week's Shopper's flyer advertised the above noted product on sale for $16.99 (a $10 saving), with the sale "ending February 4th". I'm writing this on February 4th, as I had intended to purchase this at the Sidney BC Shopper's store today. I'm told that, as the "new flyer" has come out today (the 4th), they will no longer honour sale prices which were supposed to be in effect (i.e. "ending February 4th"). The store has this product in stock. It would be appreciated if the store could honour Shopper's advertised price of $16.99.

To whom this may concern to hello my name is Teodoro I had purchase Apple gift card in the month of January 15, 2023 Reference: [protected] time was 7:57a.m and a second one January 18, 2023 Reference: [protected] Time 5:36am Why I end up using the gift card and it was not valid both of the gift card was valued for $100 each I would like to be reimbursed for the gift card

I bought a 40" RCA for my son for Christmas on November 29, 2022. When he saw it, he asked if it would be possible to get a smaller one so, on
December 27, I phoned the Central Park Shopper's Drug Mart in Brampton where I bought it. I was told that I couldn't return it until January since it was a Christmas gift. When I pointed out that it would be past the 30 day return policy, customer service told me that it wouldn't be a problem and that, if they didn't have a smaller TV, I could get a refund for the cash and a gift certificate for the points I had used. The next day my husband and I both tested positive for Covid so my son took the TV home and, because we are in our seventies and we were both really sick (I have a doctor's certicate), he didn't have the heart to tell us until January 11, 2023 that the TV didn't work and brought it back to our house. Instead of a picture, there were only random lines on the screen. I contacted the store and they said it was too late to return it so I contacted the manufacturer's warrant service and, after sending a photo of the screen, it was determined that is was physical damage so they would not honour the warranty. Now I am stuck with a TV that doesn't work and loss of points and cash. I already contacted the store manager but he said he couldn't help me. Thank you for any help you can give me.

TLDR: My doctor sent my prescription renewal to the wrong pharmacy twice and I was currently without any doses left because of this. A woman who takes the calls at the pharmacy tried to stop me from getting my medication because of this. She was rude and would constantly cut me off on the phone when trying to tell her what I need. Someone, but I presume her, literally hung up on me when I'd called back to try and give an update on the situation with my prescription after I'd gotten ahold of my doctor. When I called back in, I was left on hold for 48 minutes before this same woman took the call only to act the same way towards me. She also did not call me back like I'd asked when my prescription did go through. When at the pharmacy waiting for my prescription, she was rude to several customers, her coworkers, and was currently leaving someone on hold for over an hour according to one of her frustrated coworkers.

A week ago I was trying to get one of my important prescriptions refilled but the pharmacy needed to fax my doctor for a refill renewal. After waiting several days I contacted the pharmacy again and they hadn't received the request yet, then sent it off again. At this point I had one dose remaining and make that known to the pharmacy.

Then on the following day, Jan 19 2023, I called back to see if they'd gotten any word about it yet. The woman on the phone kept cutting me off before I could finish explaining the situation to make assumptions about what I was asking for. She responded annoyed saying she'd look through her big pile of papers to see if it was there. It wasn't there. I was trying to ask if I'd be able to get some doses forwarded if it wasn't able to be resolved that day, since that's never been a problem before, but she again kept cutting me off to tell me I needed to get ahold of my doctor and that they've already tried twice so it's really on me. She wasn't saying no but she was very deliberately not saying yes.

My doctor is unfortunately a pain to get ahold of but I hounded them over the next bit to make sure I could get ahold of him. I did and apparently they'd sent it to the wrong pharmacy and I gave them the corrected address to send it to. I then wanted to call back to the pharmacy to let them know it should be there soon and to ask them to call me when they receive it.

When I call back, the first thing that happens is after about a minute on hold, someone audibly picks up the phone and then hangs it up immediately. I found that quite odd but I didn't want to read into it. So I called back again. This time about a minute in, the same woman from before picks up the phone extremely quickly saying "Hold please" without getting a response from me and then immediately puts me on hold. At this point I end up sitting on hold for around 25 minutes, feeling very stressed about what is happening currently. After that time, someone from customer service answers asking who I'm waiting for and I tell them the pharmacy. They tell me they'll put me through to them. I wait another 10 minutes and the same customer service person answers again and sounds a bit shocked and confused that I'm still waiting for the pharmacy. She says she'll page them for me. I then wait another 10 minutes only to get another customer service person who again says they'll put me through to the pharmacy. Finally after 48 minutes the same woman from earlier answers. She does the exact same thing, cutting me off without hearing what I'm trying to tell her. Goes and checks 'her pile' again to come back and happily tell me it's not there yet when I wasn't even trying to ask if it was there, I just wanted to have her call me when it was. After finally getting that through to her, she says she will do it.

At this point it's really feeling like this isn't going to get resolved so I talk with my partner and we agree to wait a while but then we would go into the pharmacy if nothing is heard. Nothing ends up happening so he leaves work early to help me resolve this (It was very important this gets solved because I didn't have any doses left for that night). We go down to the pharmacy and someone there helps us and my doctors fax was there on this stack of papers and just not put into the system yet. They say they'll put it through for me and we agree to wait.

We end up waiting around for more than an hour and during this time a few interesting things happened with the woman who I presume was the one speaking with me on the phone. At one point one of the employees from the front of the store comes back to the pharmacy frustrated to tell the woman that there's a person who's been waiting on hold trying to get to the pharmacy for over an hour. The store was not busy at all during this time, so it seems like this is something this person is doing in general. She was also not very nice to most customers who came in and was quick to turn people away when their request wasn't solidly just that their prescription is ready.

We were sitting off to the side while waiting and at one point while the nice person who was helping me fill my prescription was working on it, this woman came over to scold her and be very mean to her about a supposed mistake this person made. She was trying to get her to undo part of the prescription she was working on for some reason and being quite loud about it. The person helping us told her that we were just waiting to the side and the other woman got a lot less loud about her meddling at this point. Eventually we got the prescription and were happy to finally leave after this 6 hour ordeal, only to realize on my way home that I was only given 7 doses of the medication I was trying to get. With an amount owing for the rest.

This whole thing was such an incredibly frustrating, mean, and awful experience. The woman who mans the phones is a straight up bully and takes it upon herself to abuse the small amount of power she has over people trying to just get their medications. Instead of being helpful, she acts as a gate keeper, ready and willing to tell me that I will have to go without my medication. Truly an awful experience and I will also be changing pharmacies once I get the rest of my medication because I can't go through another experience like this.

I purchased a shoppers gift card but noticed after that the receipt says "declined". I went to the store and they would not refund me the amount or replace it because there system could not find it.

Date of purchase was September 24, 2022.

I have included the original receipt and the front and back of the gift card.

Teresa Carella

[protected]@coreydale.com

Shopper's Drug Mart Roseland Plaza Burlington received a prescription from my GP for half a month of a sleeping medication that my GP agreed to, fully knowing that she was supplementing a specialists previous prescription for a half month of the same drug (to cover the full month) and she was going to take over my management of that drug. I was to inform my specialist to stop the prescription which I agreed to. Shopper's took it upon themselves to fax my specialist and my GP, pretending that I was trying to get the drug from two different doctors and caused my GP to wait and my specialist to chastise me when we next had an appointment. Not once was I informed of Shopper's actions or asked about the situation. They misled me into believing it was my GP who postponed the prescription on her own. Also, I made an appointment for a medicine review with the same store, and when I arrived no one was available. I received no follow up contact. As well, I got two different stories about a medication and the same issue with phone call screening similar to another complaint. When they see your number on the computer, they make you wait if they don't want to deal with your issue. You can get help faster through a transfer from the store clerk. I have transferred to a smaller pharmacy willing to consult with me and understand my medication needs. Such a traumatic and unprofessional experience over 9 months!

I was diagnosed with Covid and my family doctor sent a prescription for home delivery on January 10. When nothing was delivered by shoppers at Junot and Red River in Thunder Bay by January 12, I phoned around 13:30 and spoke to a pharmacy staff who was quite rude and somehow hung up the phone. On my second attempt, and when she heard the word “delivery”, she immediately repeated the word and said she is transferring me to the post office. I hung up and called again and a staff at the post office answered and I explained the situation to him and asked him to transfer me back to the pharmacy. I spoke to another staff and asked if he could get me the pharmacist. The phone disconnected again while waiting. I phoned again and this time I was listening for different music themes (inappropriate romance and others) for 19 min (file attached) until the very first “not rude this time” pharmacy staff answered and I asked her to get me the pharmacist who eventually helped and apologized about the whole affair. I have the 19 min phone call recorded.

Ive been robbed by shoppers drug mart!

I purchsed and paid for a nintendo switch on Nov 24th!

2 days later on Nov 26th I got an email saying my item was on the way with a tracking number. This number shows a waybill was created but never picked up. It sat like this for 5 days I called they said sorry let us look into it. I got an email 2 days later saying youll get a new tracking in 2 business days. 5 days later still nothing I email support get nothing I call they tell me sorry give us 2 business days to look into it. 5 days later still nothing again its now Dec 21st and still nothing. I email again they say sorry again what do you want a refund or reship? I just want the order I paid for a month ago please reship heres my address. They say ok 2 business days youll have a new tracking number. 5 days later guess what noooooo tracking I call again they say sorry it looks like we are waiting for you to return your item before we reship you a new one? What? I never received an item to return it. The only tracking number given still shows only a label was created. I ask to speak to a manager or supervisor on Dec 28th I was told no managers are available they will call me in 1-2 business days 3 business days later still no manager no email no communication. Ive called another 3 times since then requesting a manager or someone call me with an update. Its now Jan 12th and I still have not received my item, no refund, no accountability no support.

I was accused of stealing by an Employee whom watched me everytime I went to Shoppers Drug Mart to shop basic due to my skin colour Im always being targeted she started yelling out in front of customers calling me a thief trying to make me looking saying all black people are thieves and blacks should not be allowed in the stores I was not able to continue my shopping everything I was about to purchase I just put it all back and tried to walk out but that lady was not going to let that happen she threatened to call the police when I done nothing wrong but being black and shopping in a racist store.