SUBMIT A COMPLAINT

Shoppers Drug Mart Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Shoppers Drug Mart Inc.

243 Consumers Rd
Toronto
Saskatchewan
Canada - M2J4W8

Customer Support Phone Numbers

+1 800 746 7737(Customer Care) 173 163
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM
SunClosed
Plus

Shoppers Drug Mart Complaints & Reviews

Shoppers Drug Mart / pharmacy

Su
Nov 05, 2018

The service and quality of its services is atrocious. I had changed pharmacy to deal with shoppers drug mart, but their service and customer service is horrible. Either my medications were not ready on time, or I needed repeats and was informed of this fact and had to miss doses due to...

Shoppers Drug Mart / pharmacy

He
Nov 05, 2018

I hate to complain because most of the people working there are great but I have experienced some issues that are extremely bothersome and suggest that there is a few employees that are underqualified and are stealing meds. I'm a 37 year old cancer patient who has an extremely rare form of...

Shoppers Drug Mart / staffing

H2
Nov 02, 2018

Hello, I am writing as a complaint as I was a previous employee for shoppers drug mart. I was taken off the schedule without reasoning and without ever doing anything wrong that caused me to be taken off the schedule. Rather, the store manager is unprofessional as is the employee who...

Shoppers Drug Mart / thursday senior discount

13
Nov 01, 2018

Today i attempted to purchase 2x4 gallon jugs of milk at the sdm on 88th avenue langley bc. They wanted to charge me full price off $9.34. And when i queeried the charge they just shrugged their shoulders so i left without the purchase. I then drove to the sdm on 64 th avenue langley where i...

Shoppers Drug Mart Malvern / pharmacy medication dispensing

Sh
Oct 31, 2018

Why does they take so long to dispense medication. Have to wait half hour for amoxicillin for baby at home whose temperature is 37.4 and rising. I know everybody is working hard, but when I told the pharmacy assistant Lydia, all she could say was we will try to get it sooner. That is not...

Shoppers Drug Mart / prescription

Kr
Oct 30, 2018

I brought a prescription October 29th 2018 at approximately 6pm. Returned October 30 2018 at 415 and they stated 10 minutes. Waited 15 minutes and asked again they told me another 10 minutes. Waited another 20 minutes and asked again they stated the pharmacist only had to put it in bag so...

Shoppers Drug Mart / flu clinic

An
Oct 28, 2018

SDM was contracted to run a flu clinic this past Thurs Oct 25, 2018 at the Sinclair Bldg (Van, BC) for the FNHA on the 5th floor in the first aid room. There was a man and a young woman from SDM facilitating this clinic. The young woman administered my shot. Only later when I spoke with some...

Shoppers Drug Mart / cashier service

Fg
Oct 28, 2018

today, saturday october 28th i went into shoppers drug mart in bolton on 1 queensgate blvd. I wanted to do an exchange, i had my receipt with the item that was purchased yesterday. the cashier told me i could not exchange the product because it was from another store, regardless of having...

Shoppers Drug Mart / pc optimum points not counted for/ bounce sheets charged incorrectly

Pp
Oct 28, 2018

Shoppers Drug MartI went to 665 stone haven ave, Newmarket Ontario shoppers to take advantage of the 20X points on the optimum card. First the cashier didn't scan my pc optiumum card in the beginning of the transactions to get my points accordingly after she said she did, which didn't show my name or no. On...

Shoppers Drug Mart / employee that works at the post office her name is loveleen mangat

Ni
Oct 28, 2018

I was at the post office yesterday and I was making a transaction with my MasterCard which are used in paid $203 after I made payment she told me that she's not going to let me pay for what I wanted to pay for because I'm Italian and she said that I am not allowed To come into the store...

Shoppers Drug Mart- 360 Bloor st. (Bloor and Spadina) / floor walker incident

Sc
Oct 26, 2018

I want to complain about the even that occurred today in one of your stores. I go to shoppers all the time its right in front of my work, never has any issues but today October 26th 2018, My daughter visit the store to get some items. While in the store the "Floor Walker" made her feel...

Shoppers Drug Mart / your free parking.

Ec
Oct 26, 2018

Shoppers Drug MartThe location address is 8065 104St. This location is supposed to have free parking for Shoppers customers. Recently a new Nova Cannabis opened. I visited last night and could not find a spot near the doors. I forgot that the back half of the lot is Pay Parking. There was nowhere near...

Shoppers Drug Mart / treatment received from your pharmacist (eileen leahey, phc) at mumford professional centre

Pr
Oct 26, 2018

I want to complain about the event that occurred today in one of your stores. I presented my script to the pharmacist at MFC; she said I have to check with the other pharmacist to see if we can fill this. She did not recognise the form. The second pharmacist said I do not know and handed...

Shoppers Drug Mart / pharmacist at williams & n3 richmond bc

Os
Oct 25, 2018

This is the third time that the tall guy wearing glasses pharmacist make a mistake and waste my time, horrible attitude and customer service. My name is O . Rangel you can see in the system that eventhoug I said and show my insurance card he ahve charged full price in my medicines Store...

Shoppers Drug Mart / itunes gift cards

Sd
Oct 24, 2018

Hello, I'm writing from [removed] in Edmonton. One of our staff fell victim to a scam where the fraudster pretended to be the CEO and asked her to buy ITunes cards on his behalf and send the numbers by email. She purchased $1000 in cards from your location at [protected] Avenue, Edmonton...

Shoppers Drug Mart / neostrata glycolic renewal 10% cream

Be
Oct 24, 2018

I bought 2 bottles about 2 months back at Shoppers royal oak Calgary location. When I went to use the second bottle the pump did not work . I went to exchange it as it was defective and was advised they could do NOTHING as the product has now been changed to a new line!!! and it the wa...

Shoppers Drug Mart / manager

It
Oct 24, 2018

I was fired with only 1 written warning and was yelled at while I was getting fired which all the other employees heard it was very embarrassing and uncalled for, I would stay late every shift and not get paid for the hours I would stay late, everyday I was there the manager gave me...

Shoppers Drug Mart / medication availability

Gi
Oct 24, 2018

I dropped off a prescription for a medication called "Metvix" on July 23rd, 2018 at the shoppers Drug mart, Bower Place, Red Deer for an appointment with my Dermatologist scheduled for October 18, 2018. I was notified 2 weeks before my appointment that Metvix was in short supply and that...

Shoppers Drug Mart / unethical behaviour

Da
Oct 23, 2018

An employee slapped my hand like i was a child today, it was assault. She said it was the store policy but instead of telling me slapped me. I have never been so insulted and embarrassed it was ridiculous. She is incompetent to run the cash and took 20 minutes for 3 people because the...

Shoppers Drug Mart / the stores

La
Oct 23, 2018

Hi, I'm making a complaint about your remodeling, I find it very dumb (no offence) that you guys would remodel your stores so everyone has to go through your cosmetics, cause now someone who use to be a daily shopper can't go into tour stores cause I get an allergic reaction as soon as I...

Shoppers Drug Mart. Re Complaint # 03238677 / pharmacy at 122 king street dundas on

Ch
Oct 22, 2018

Complaint # [protected] Please see below in the entire communication to and from me regarding my decision to discontinue my relationship with the Shoppers Drug Mart. I did receive acknowledgement from the corporate office and here is the complaint number This is the response from the...

Shoppers Drug Mart / bad experience at shoppers drug mart at "2255 laurier street, rockland, ontario".

Iv
Oct 21, 2018

Shoppers Drug MartHi, To whom it may concern. I bought the "LiceGuard" Electronic Lice Comb at Shoppers Drug Mart at "2255 Laurier Street, Rockland, Ontario" at exactly 1:24pm today and when I got home turned it on, ran for perhaps approx. 5 seconds and then it suddenly stopped working and so I headed back...

Shoppers Drug Mart / prescription medication

Jo
Oct 21, 2018

The shoppers drug mart in Alexandria has repeatedly told me that I cannot get my medication because it is a controlled substance. It is not even a narcotic and there are far worse drugs that should be monitored. The pharmasist take it upon themselves to be the doctor. Your doctor gives you...

Shoppers Drug Mart / seniors discount

Be
Oct 19, 2018

Shoppers Drug MartHello, on Thursday, October 11, 2018, I used the self checkout but did not receive the seniors discount. Customer service told me to take my receipt to the store in order to have the discount applied. The store personnel tell me they can't give me the discount. I spent $83.61. There is no...

Shoppers Drug Mart / joe fresh product bought from shopper drug mart

Ar
Oct 19, 2018

I bought a Joe fresh product from 200 Bay Street Toronto on 3rd October and when I opened it the product was deteriorated/dry After that I called at store to replace it they said they will arrange a call back to me but till date I have not received any call back. Then I went to same store...

Shoppers Drug Mart / rude service/harassment

Sa
Oct 18, 2018

On Thursday, Oct 18th, I came in to run some errands. A woman greeted me politely asking if I needed help and I said no but nicely. Throughout my short stay, I could tell I was being watched/followed. I stayed around the shampoo and hair section looking at the sale items. Later I found...

Shoppers Drug Mart / employee(s)

Sy
Oct 17, 2018

I've been a customer for about 10 years now. The Shoppers on concession is by far the best shoppers in the city and my first choice for everything. So when I go into shoppers I expect to be treated with respect. As ALL customers should be treated. I find it very sad that I have to submit...

Shoppers Drug Mart 368 Brock St. South, Whitby, Ontario / received the wrong pills. the pharmacy assistant very rude, accusing and argumentative

Do
Oct 17, 2018

Date of incident: October 17, 2018 Called to order a repeat of my medication. I talked to the Asia pharmacy assistant. I asked for my Promotrium pills as I did not recieve it with my last order, which was Estrace & Promotruim. The assistant said I received it on September ___. I said...

Shoppers Drug Mart / yet to receive a refund since 28th sept!

El
Oct 16, 2018

On Sept 28th, I tried to make an online purchase and it displayed payment error and no order was generated but they took $91.27 out of my card. I contacted customer service regarding this and she told me it will be refunded in 3 business days.. I received nothing, so i called customer...

Shoppers Drug Mart / entrance and exit scanners

Do
Oct 16, 2018

Hi, I walked into Shoppers Drug Mart at 7060 Warden Avenue today evening (October 16th) to check my lottery tickets. As I entered the door which is on the left the alarm went off. After checking my lottery tickets I was making my way out and the alarm went off again. An Asian lady standing...

Shoppers Drug Mart / pharmacy

Bl
Oct 15, 2018

Hello, I am a 24-year old female and wanted to share my experience at Shoppers Drug Mart 1256 located at 5005 Serena Dr. in Beamsville, ON. On Tuesday, October 9th (~10:30AM) my 23-year old boyfriend went to the pharmacy to pick up Plan B for me. He asked the female pharmacy assistant for...

Shoppers Drug Mart, Windsor, ON / pharmacy

Jz
Oct 14, 2018

This pharmacy has made soo many mistakes. Between forgetting to fill medications, missing meds in blister pack and the final straw was when they where supposed to get a script from doctor for sugar test strips and a week later the doctors office had no request from the pharmacy. So when I...

Shoppers Drug Mart / can't take shopping cards to your car.

Wa
Oct 13, 2018

How can people make purchases in your store at Queen and Kennedy in Brampton, if you can't take your purchases to your car? I won't be able to shop at this location again. The carts lock their wheels at the door of the store so you can't get to the parking log. Why have carts at all if you...

Shoppers Drug Mart / hp 15.6” intel core i3 4gb/500gb notebook not available with the spend your points event.

Jo
Oct 13, 2018

My Name is Joanne Powell. My address is 1309 Haldibrook Rd Caledonia ON N3W 1N6 Canada Cell [protected] I just went to shoppers to buy the HP 15.6" Intel Core i3 4GB/500 GB Notebook for $174.99 with $130, 000 points with the Spend Your Points Event advertised Saturday October 13- Monday...

Shoppers Drug Mart / shoppers long distance phone cards

Ma
Oct 13, 2018

I was going to transfer my $9 balance on my Shoppers Drug Mart long distance card to another card BUT the same store I bought it in doesn't sell them anymore! Instead, there are PC long distance cards, which appears to be almost exact duplicates of the former Shoppers card...BUT the...

Shoppers Drug Mart 0237 / (1) incorrect visa charge, (2) missing points

Ji
Oct 12, 2018

Shoppers Drug Mart 0237On Thursday October 4, I bought a few items at Shoppers Drug Mart (store no. 0237 at 6060 Minoru Blvd, Richmond, BC). Total amount $58.45 charged to my CIBC Visa. My PC Optimum no. is [protected] Two things I want to complain/dispute: (1) On my CIBC Visa, there are two transaction...

Shoppers Drug Mart / supervisor josh jay and katherine green

Za
Oct 11, 2018

It has come to my attention that a supervisor at one of your shoppers drug mart locations has been using his "authority" as a supervisor to date fellow employees. I believe this an unsafe and manipulative work environment and the proper procedures should be put in place and be handled with...

Shoppers Drug Mart / staff member on shift

Ae
Oct 10, 2018

Hi there, I would like to submit a complaint about a staff member who works in the location at 2206 Lake Shore Blvd W, Etobicoke, ON M8V 1A4. I recently visited the store on Friday evening at roughly 21.30. I have just moved to the area from downtown so was looking forward to doing a full...

Shoppers Drug Mart / goodmark hair colour

Mj
Oct 10, 2018

Shoppers Drug MartIncidents happened Sunday October 7th I sprayed my 7 years old daughter hair with the black hair spray for a halloween event at the end of the day she took a shower and some of the product went to one of her eye. it burned and sting really bad, i flushed it with water for 10 -15 minute...

Shoppers Drug Mart / closing time is not follow the sign and website

Wi
Oct 02, 2018

Hi, I went to shoppers at 10405 Jasper Ave, Edmonton, AB T5J 1G5 at 9:49pm, Sep 27th. However, their staff has closed the store and when I tried to get in. The black tall girl was going to open the door to let the cosmetic staff leave the store. Why they closed this early without following...