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Shoppers Drug Mart

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Shoppers Drug Mart Customer Service Contacts

+1 800 746 7737 (Customer Care)
243 Consumers Rd
Toronto, Saskatchewan
Canada - M2J4W8
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM
SunClosed is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Shoppers Drug Mart Customer Service. Initial Shoppers Drug Mart complaints should be directed to their team directly. You can find contact details for Shoppers Drug Mart above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Shoppers Drug Mart. Discuss the issues you have had with Shoppers Drug Mart and work with their customer service team to find a resolution.

Complaints & Reviews

Mar 28, 2020

Shoppers Drug Mart — Blood Pressure Measuring Machine

I am a senior citizen who suffers from high blood pressure. At about 1 pm on 28 March 2020, during the COVID...

Shoppers Drug Martpop

my husband has been buying Diet Coke from Shoppers for many, many months at $2.49 for 6...It seems now that the Corona virus is here and money is tight that the store would be helping keep their customers except this week when we noticed in the flyer at the same diet coke is now $2.79 for 6 bottles...Is this some kind of price gouging or taking advantage of the people when there money is tighter...very disappointed in your store It doesnt seem much to you but 30 cent jump seems hardly i can get it at the old price somewhere else but I wanted to support Shoppers...but not sure now...hope you can rectify my concern...thanks...disgruntled customer

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    Shoppers Drug Martcopay on medication refills

    they are now only giving 30 day supply on 90 day scripts. they charge you copay each month for something you usually paid once every three months. feel they are taking advantage of the virus to get more money out of you as if things arent bad enough.this happened today at shoppers drug mart london dundas street copay today was 12.33 and that would mean i would pay an extra 24.66 in a three month period.there is something wrong with this overcharging of something we have no control over.

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      Mar 24, 2020

      Shoppers Drug Mart — Incompetent and no compassion nor remorse

      Associate used COVID as an excuse for her messing my incontinence order for the fifth time in about eight...

      Mar 10, 2020

      Shoppers Drug Mart — Checkout became problematic; sale prices not applied

      At cash out, transaction could not be completed- much button punching to no avail; coworker called to other...


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      Shoppers Drug MartAbsolutely unprofessional and disrespectful treatment and service at the store time after time

      Pharmaprix at 1000 Wellington St in Griffintown Montreal is the worst place in therm of customer service and absolute lack of any respect regard for the customers. This has been going on for sometime and today March 9 2020 I spoke with the manager IVAN and asked him if he could assure that his staff are respectful and professional towards the customers who pay their salaries and the manager IVAN told me that is what you think that customer pay our salary and our staff are fine..! So that explains all the mess at the store because the management thinks that they are running some sort of charity or perhaps a huge favor the the public. Even if it was a charity they should do it with respect. So I would like to know is this Loblaws policy that management at their pharmaprix store should mistreat people and then deliver an attitude on top?

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        Mar 05, 2020

        Shoppers Drug Mart — My prescription

        Thursday March 5th at approximately 1130am I was denied a prescription refill. the pharmacist had my script...

        Mar 04, 2020

        Shoppers Drug Mart — charge on my bill

        My husband & I went to this shoppers location to pick up a few items on March 4, 2020 at 2:30 P.M. Purchased...

        Feb 27, 2020

        Shoppers Drug Mart — Front store supervisor - female

        The female (approx 50 years old) front store Supervisor in North Bay at the Lakeshore Drive location i...

        North Bay

        Shoppers Drug MartEmail offer is untrue and misleading

        Received an email from Shoppers Drug Mart that read "verify your account now and get 5, 000 PC Optimum points", then further down "all you need is your Provincial Health Card or Drug Benefits Card to complete your online verification". When I clicked the "verify my account" button, it took me through Sign-in and Select Store, then when I pressed continue, it took me to a screen where I needed to enter my prescription number and store number. Since I have not verified my account, I cannot get a prescription number, and without a prescription number, I cannot verify my account. Therefore, I cannot get the 5, 000 PC Optimum points promised, so the information in the email was incorrect. The only solution acceptable to me is to receive the 5.000 PC Optimum points.

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          Feb 23, 2020

          Shoppers Drug Mart — Products not carried anymore

          I've been a customer of this store for over 10 years and today I've discovered that 2 products that...

          Feb 23, 2020

          Shoppers Drug Mart — Customer Service

          I went in store and I saw a red discount sign for Dove foaming hand wash $3.99 CAD and I took 1 bottle to...

          Feb 22, 2020

          Shoppers Drug Mart — Google gift card

          Below is emails exchanged between myself and your company regarding a $50.00 google gift card that...

          Feb 16, 2020

          Shoppers Drug Mart — customer service

          Just came from Shoppers and I am extremely disappointed with the lack of cashiers. One and only one on and...

          Feb 16, 2020

          Shoppers Drug Mart — pharmacy and cashier / bclc ticket sales

          I am a daily medication client at the above location. My prescription is worth around $40 dollars per day and...

          New Westminster
          Feb 09, 2020

          Shoppers Drug Mart — paid for 1 day shipping $25.00 and it has been 5 days and I still don’t have my item. it was a birthday gift. I want my money back.

          Bought an item online because you do not carry it in the store. Paid $25.00 for 1 day delivery. Still do not...

          Feb 07, 2020

          Shoppers Drug Mart — ibuprofen liquid gel capsules 400mg

          I bought a bottle of the life brand ibuprofen gel caps and one is split open and they are all stuck together...

          Feb 07, 2020

          Shoppers Drug Mart — pharmacist

          I was picking up a prescription from the above pharmacy and was very disappointed in the behaviour of the...

          Feb 01, 2020

          Shoppers Drug Mart — pharmacy dept

          Both my husband and I have been dealing with this pharmacy for many years. Lately however they have been...


          Shoppers Drug Martlife brand anti dandruff shampoo

          I bought the life brand anti dandruff shampoo and it's not look proper
          First time I used it and then second time was totally different kind of colour of shampoo
          So it's look like I just totally wear my money on it.
          I always use this shampoo but this time I am not satisfied at all.
          I would like to request you to give may all money back which I spent on this stupid item.

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