Shoppers Drug Mart Complaints & Reviews

Shoppers Drug Mart / hair dye

Aug 23, 2019

Three days after buying hair dye from the store, I tried to use it. I say 'tried' because the product was obviously old & outdated. Instead of the color coming out of the tube in a nice, easy flow - I had ro squeeze SO hard, it started rupturing the tube. The next day I tried to take it...

Shoppers Drug Mart / Pharmacy - overcharged for a prescription

Aug 22, 2019

I have been working with the owner of the Toronto Cabbagetown pharmacy (Doug Chow; store 0833) for 9 months now, on a prescription that I was overcharged by close to $800. Just last week, the owner informed me that Shoppers would not refund me the amount that I had overpaid. I have been...

Shoppers Drug Mart / store clerk violating my human rights

Aug 22, 2019

My names serena I've Been shopping at this shoppers for 5.5trs as I live 2 blocks away.. I have no car so its convenient to walk the 5 mins there and back . Never had an issue until now.. the other day wednesday august 14th at about 730pm I walked into shoppers in marda loop calgary, ab, not...

Shoppers Drug Mart / the staff

Aug 21, 2019

An employee (Caucasian) called the security guard on my visibly ethnic boyfriend because he was lost and looked lost, as he was looking for me at the store. The security guard then followed him and continued to do so even after the situation was apparent to him that he was looking for me...

Shoppers Drug Mart / sour coffee cream

Aug 21, 2019

On My roommate purchased 4 one litre cartons of coffee cream at this location. We still had some in an open carton in the fridge so we did not open it until the next day. Despite being well before the expiry date, I opened the first one the next morning and wasted my cup of coffee because the...

Shoppers Drug Mart / pharmacy's

Aug 20, 2019

I went to go get my prescription injection from pharmacy. They told me to wait for 20 mins. After 20 mins they told me that they don't have it in stock and they can order it for me the next day. I had to get injection the same day but I decided to wait until the next day. They told me that...

Shoppers Drug Mart / scanning code of practice

Aug 19, 2019

Bentley one month ago I purchased an item at the store. The shelf sale tag told me it was $4.99. When I got to the front it's scanned at $7.99. When I mentioned the scanning code of practice in Ontario they told me it was not applicable in this case because the tag that had been left wa...

Shoppers Drug Mart / service and attitude of cashier

Aug 18, 2019

August 18, 2019 at 8:56 PM I was at the cashier checking out my items and the woman who works there had the most distasteful attitude. I had my optimum points card on my phone as a e-card and it wouldn't scan. Instead of helping me, she kept asking me to turn up the brightness. When thi...

Shoppers Drug Mart / bacon, sausage hotdogs, pepperonis

Aug 18, 2019

Shoppers Drug MartWent to the shoppers at 900 Albion Rd Etobicoke The bacon was on sale as per Flyer Pick it up checked date it was July 17 2019 bb It had all expired called manager Joseph Kalanithi He was not surprised the look at all the other meat it all expired with different dates of july on it i...

Shoppers Drug Mart / complaint about store owner mina fahim

Aug 16, 2019

My husband and I come into this location everyday because it is closest to home, we get our prescriptions filled here as well as buy groceries sometimes and makeup. We were recently told that we are now not allowed to purchase anything in the store and can only come in for our perception...

Shoppers Drug Mart / staff members

Aug 15, 2019

I'm sick and tired of staff rudely telling customers they can't check their lottery tickets properly at the register. Umm. Yes I can!!! Staff told customers they have to check them at the little scanner. That is absolutely false!!! I have the right to get a receipt showing my ticket i...

Shoppers Drug Mart / Pharmacy

Aug 15, 2019

On or about Wednesday August 7 2019 I went into store #1251 in Newcastle Ontario to pick up my girlfriends prescription. Upon going up to the pickup counter I was approached by a pharmacy technician who proceeded to hand my girlfriend and I a prohibition trespassing order in which stated...

Shoppers Drug Mart / pricing of products

Aug 14, 2019

Shoppers Drug Marti walked in a shopper at fairview mall. they put their clear out for hairties at 12for12.99 after pick up a few i went to the counter and asked if u dont have 12 on the rack can i just get these 7 pack. the the associated looks confuse then call another the person to come out and say it...

Shoppers Drug Mart / service from staff

Aug 13, 2019

Shoppers Drug MartFYI...This was on my Facebook newsfeed. I hope matter is investigated. As store management runs both Prince Albert locations. The store does have customers service issues. I and my family have been long time shoppers and use pharmacy For all prescriptions. But like many of extended family...

Shoppers Drug Mart / store employees

Aug 13, 2019

I worked late last night and needed to run to the store to grab a roll of paper towels and I walked in at 950 and the lights were almost all off as if they were closed and the employee very rudely said, "You know we're almost closed, right?" I walked back out. I was very aware of the time...

Shoppers Drug Mart / beauty dept.

Aug 13, 2019

I am very disappointed with the way that the employee at this Shoppers treated and made me feel like I was a criminal/scamming. Yesterday I purchased my regular Jouviance face cream and like it so much, I decided to purchase the eye serum at a cost of 30.29 plus tax. These items were...

Shoppers Drug Mart / scrubbing bubbles

Aug 12, 2019

My son has a house on Broad Street close to the above Shoppers's Drug Mart. I told him what he needed for his washroom was a Scrubbing Bubbles brush. I usually purchase any Scrubbing Bubbles products at home here in Ottawa at Shoppers Drug Mart. At the Crown Street store they only had the...

Shoppers Drug Mart / staff

Aug 12, 2019

I went to this location today August 13th 2019 at 13.30- 13.45 pm to buy a men's perfume. I wasn't sure which one I wanted so I looked for a staff member to help. There was no staff member available on the floor so I approached one of the ladies at the teller. I asked if she could show me...

Shoppers Drug Mart / infusion sets for insulin pumps

Aug 11, 2019

My husband and I have just moved to the area. My husband wears a insulin pump for his Diabetes. To our surprise Shoppers Drug Mart can't order infusion sets for his insulin pump. And we should go to another drug store to order them. We moved from Paris, Ontario and every drug store there...

Shoppers Drug Mart / dairy

Aug 11, 2019

Shoppers Drug MartHi, we have purchased cream two times recently. Both times the expiry date was in the future and both times we opened them, they had gone bad. Like chunky bad. I love my shoppers and the points and the convenience. But this is disappointing. I didn't bother the return of either item...

Shoppers Drug Mart / life brand gold tightening face mask

Aug 10, 2019

I bought this face mask in shoppers at 3 for $5. The minute I put it on my face, I had a burning sensation. It stung especially in my lip and nose are. I had to discontinue and remove the product immediately. I don't have sensitive skin and I believe skin care such as over the counter face...

Shoppers Drug Mart / pharmacist/owner - maged saad

Aug 09, 2019

I asked the pharmacist/owner - Maged Saad - what is "Sensoril" ( an ingredient in a Life Brand Vitamin B-Calming Formula B50 Complex with Sensoril )? He took a good minute to answer, looking puzzled, and then said "it helps the vitamin B's absorb better". When I got home, I googled it. It's a...

Shoppers Drug Mart / waiting time / unavailability of medication

Aug 09, 2019

I would like to complain about the service that I received today at a Pharmaprix in Montreal. I was told the time to fill up my prescription would be 20-25 minutes and I decided to wait since I was in a break from work and I could stay for this period. After 40 minutes (during which several...

Shoppers Drug Mart / la roche posay

Aug 09, 2019

I got this product last week and once I bought it there was no tape on it and I didn't notice that it was medium shade instead of light so I went to the same store to exchange it with a light one but the lady who was on the cash register didn't wanna exchange it for me and her excuse wa...

Shoppers Drug Mart / $10 coupon issued by shoppers drug in gananoque was not honored

Aug 08, 2019

I went into Shoppers Drug Mart while touring Thousand Island on July 25. I took advantage of the senior discount, spent >$50 and received a paper copy of $10 coupon. $10 coupon issued by Shoppers which I received before were like a gift card, I did double check with the cashier if I could use...

Shoppers Drug Mart / customer service.

Aug 08, 2019

I called shoppers drug mart to ask about the clinic that's in the same building as them but different entrances. I tried my best to look for it online but I couldn't so I figured my best bet Would be to call shoppers drug mart. The reason why I was confident that they'd help me was because...

Shoppers Drug Mart / promotion points not accurate

Aug 08, 2019

Shoppers Drug MartHi, Please see your promotion attached. I had purchased $40 worth of items and should get 3000 points for every $10 spent as stated but i only received 3000. The cashier even agreed that based on the promotion i should get 3000 points for every $10 i spent but she could not confirm...

Shoppers Drug Mart / eye cream and the assistant manager jeffrey

Aug 07, 2019

Shoppers Drug MartHello! I purchased an eye serum on July 29th from the Warden and Huntingwood location, store# 875. The sales associate recommended this eye serum as it was Canadian made and a great product so I purchased it. Not even a week later it fell from my medicine cabinet onto my sink counter and...

Shoppers Drug Mart / pharmacy

Aug 07, 2019

As i dont have extrna Insurrance to pay my prescriptions i get them for 6 months to avoid extra cost of filling charges .. as i have been doing this last 4 years with pharmasave and london drugs . Today shoppers drug pharmacy on country club mall told me their owner Tim knstructed the...

Shoppers Drug Mart / customer service

Aug 07, 2019

Was trying to purchase 8 Dairyland one litre chocolate milk, had 4 taken out of my bin and told there was a limit, nothing on signage about a limit. I was told the limit was due to retailers buying 12 of them. I was wearing my work shirt so thinking they were jumping to conclusions and it...

Shoppers Drug Mart / indian status - gst/hst

Aug 07, 2019

4/AUG/2019 16:53hrs B. Anita [protected] 3 I'm upset with the customer service I received. When I went to purchase an item from the store, I informed the sales rep that I had Tax exempt. I placed the card on the counter and she acknowledged that I had. She scanned item and I reminded her...

Shoppers Drug Mart / gift card

Aug 06, 2019

I bought a gift card for Best Buy on Jun 13, 2019. Two days later, I went to Best Buy and tried to use it to purchase a tv. The gift card didn't work. The cashier told me he couldn't check the balance, and the system said only "Declined". I went back to Shoppers, and they gave me a number to...

Shoppers Drug Mart / very rude customer service

Aug 05, 2019

This morning while shopping for various items I wanted to check the price of a cosmetic item at the Beauty counter. I wanted to continue shopping but the beauty advisor refused to give the product back to me. This was shocking. She told me she would hold the product behind the counter and...

Shoppers Drug Mart / management

Aug 03, 2019

I am a 47 year old man that has just gone on disability, for year I have gone to these shopper on a daily basis most days I go 2 times a day needless to say that I'm known on a first name basis with most of the staff. The problem I am writing today about is the manager on Tuesday July 30th...

Shoppers Drug Mart / questionable recruitment practices.

Jul 31, 2019

Please treat my name as CONFIDENTIAL. So, one of my Facebook contacts posted this on her site? She is a cashier (and wannabe boss) at Shoppers Drug Mart and Kingston Road and McCowan Rd, in Scarborough, Ontario. I am shocked that she is recruiting for your store through her private Facebook...

Pharmaprix / wrong pricing at checkout

Jul 30, 2019

I live in Montreal and it is currently experiencing a heat wave. I have a 3 month old and had to make a trip to pharmaprix. I went in and bought 6 items, 3 of which I was charged incorrectly for. Because of the long wait in line and my agitated baby I did not check my receipt until I got...

Shoppers Drug Mart / behavior of the cashier in yorklanes york university shoppers

Jul 29, 2019

I wanted to buy a presto card, I asked for just a card with 10$ in it. The shopkeeper mistakenly charged me for a monthly pass. I said I did not asked for that and asked for a refund. And then she started to say sentences like "I'm done with this place" and getting discomforting posture...

Shoppers Drug Mart / canada post employee

Jul 29, 2019

I went in to return a package to H&M through canada post. It was a prepaid return from H&M. One of the post office workers (who wasn't even dealing with me) made a rude comment. She said "if I had a dollar for every time people return things through us!".."why do people do this?!" "why buy...

Shoppers Drug Mart / points

Jul 29, 2019

I am frequently missing points from the optimum promotions and am often submitting an enquiry from my app and always declined so I take a different approach and contact them via social media who "typically responds within a few hours" this last experience was terrible, the worse customer...

Shoppers Drug Mart / nintendo switch redemption points event

Jul 29, 2019

I went in to buy a Nintendo switch with points I saved up to buy switch over 250, 000 points and when item was scanned it said I can only earn points not redeem. So what's the point in having points if you can't use them?? They said because I had 20x points offer loaded I wasted about 2...