Shoppers Drug Mart

At this moment in time every single medical officer of health is recommending masking while indoors - every single one. Your store is a pharmacy - it is a place where people get their medical supplies and prescriptions. Many many many people who are sniffling sneezing suffering the effects of cold and flu go to your store to get otc medications — many many many people go to your store to pick up prescriptions or as I did - to get a flu or covid vaccine. I was stunned to find that while I was required to wear a mask to receive my shot your staff person administering the shot was not! I had to ask her 3 times to please wear a mask for she would be withing a foot of me to give me the shot - after saying it was not mandated and I asked one final time she reluctantly agreed then refused to speak another word throughout the remainder of our time in that tiny little room — I then found as I went to the cash to buy some toiletries that almost all your employees were maskless — I live with a person who has lymphoma and is in treatment and so has no immune system - you staff interact with every customer that enters your stores and their lack of following the simplest most basic recommendation to stop the spread of infectious disease is unconscionable! No we cannot mandate care for another - but what I witnessed today showed very clearly that your employees clearly do not give a damn if they participate in spreading rsv or flu or covid and do not respect officers of health. I will find it very difficult to ever again enter any of your stores. (the one I was in is in ottawa on merivale rod but must assume the same utterly cavalier attitude exists throughout your franchises. If you had inculcated an attitude of respect this would not have been my experience in any of your franchises... I must therefore encourage everyone I know to also refuse to patronize your stores in the future.

Good afternoon:

An experience one would not like to have, I was at the Shoppers Drug Mart on Saturday the 3rd of December, 10950 - 23rd Ave, Edmonton - I picked up some needed personal items and three gift certificates- my experience started at the checkout, there was a long line up along with only one cashier, another associate was called to assist , my receipt did not print, my confirmation for the three gift cards were also not printed to attach to the cards - I waited over 45 minutes to be scolded by the Front Store Manager - she didnt even ask me what transpired, I went to tell her and she abruptly told me to tone it down, 😣 Ive never thought that one had to take the expressions out of talking and be monotone! The cashier (Ashina) was uninformed or was not trained properly with cash as her customer service along with knowledge of items of purchased was not correct or handled properly- needless to say I will not promote this store or be making myself shop for items, I will gladly accommodate my requests through a store that has customer service and knowledge

Tim Boyle

Calgary AB

I attended at the North Hill Mall location in Calgary looking for an anti nail bite product for my granddaughter. I went to the precription area I explained what I was looking for, the attendant appeared puzzled and asked for the brand name which I didn't know. He then took me to the isle where he thought it might be (bandaids and insect anti-bite section) but was unable to locate it. He seemed to doubt such a product existed. I then suggested that perhaps it could be with the nail polish products since I knew it resembled nail polish. He shugged non verbally. I enquired where I could find the nail polish products to which he motioned a direction with his hand. He offered no futher assistance nor aIppology for his lack of helpfulness. I found the nail polish area and soon located the product. On my way out I motioned him and held up the product announcing that they did carry it. Again he gave no verbal response and glanced away. Throughout, all my dealings with this staff I was given the clear impression that my enquiry was too insignificant for his attention to it.

I recently visited this store earlier today. It was the the third store I had to go to get a product (Lise Watier Mascara, Manning Road and Banwell did not have this product). I was doing an exchange for a Vasanti product that did not agree with my eyes purchased earlier today. The manager was very rude and condescending with her tone towards me when inquiring about if this product was available and that I should have had the other stores call first. Actually, this is not the first time, [edited], has acted this way towards me as she use to work at the roundhouse center years ago.

At approximately 7:38 pm, I called shoppers pharmacy on 6339 200Th Street, Unit 101

Langley, British Columbia V2Y 1A2

Phone

[protected]

Fax

to ask for an emergency refill

for my blood pressure medication. The pharmacy strongly refused to give me an emergency medication even when I begged for one pill as my symptoms are severe. I was told they will give me tom at 2 pm. This is ridiculous. How can one ignore someone’s symptom, do they even care that I could possibly get a stroke or a heart attack? The service of this pharmacy has been so bad since the old pharmacist Steven or Stephen (chinese) left shoppers. Service has gone downhill since. The wait times, the overall customer service is terrible. I would rate this shoppers 3/10 out of mercy.

I was purchasing 2 airpods at $309 each and applying my points. The transaction did not go through, however all my points disappeared and I was charged 4x for each of the attempts with no transaction. This is very upsetting and I am not able to reach you. I was promised a return call to no avail.

All I want is the transaction to go through for 2 sets of airpods with my points discount and the remainder of the transactions removed.

thank you. [protected] Geri Salinitri

I won a $200 gift card to shoppers from a local radio station it was emailed to me and the instructions were that I could print it and use it that way or show the cashier the emailed copy to scan. I used it once without any problems but that was about a year ago and I still have 153.46 to use on it and it’s not working, says it’s invalid! It shouldn’t expire. How do I use the rest of my gift card?

Came in to get prescription theresa told me half hr wait said ok went shopping came back pharmacist asked have you been looked after said i was awaiting puffer.theresa cuts in says i gave her buzzer i replied no i didnt.she kept wiping her nose so i asked her please disinfecting hands she stared at me i said you can stare at me all you want ive seen you wipe your nose 4 times she became angry saying no i didnt then yelling at me telling me you didnt see anything i replied i absolutely did.then she tried to charge me im covered.so the pharmacist came over and said it was the wrong one and it would be til tomorrow.i cant believe how rude this woman theresa was.i wanted to take photo to show you she started screaming at me that you cant take my photo erase it. And continued to shout as i left store.i will never be back here at warncliffe rd and baseline shopoers store in london ont ever again. I called my doctor and had my perscription transfered to an other pharmacy.not shoppers!im shaking still.treating people like this is uncalled for.please deal with this rude woman my father is a police officer for opp and he told me to tell you so i am 467 Wharncliffe Rd S, London, ON N6J 2M8 was the store.thank you

This location is constantly lacking very little variety in Dvd's compared to the Whyte Ave branch, I think all shoppers drug Marts should be equally equipped to serve the public. I've been trying to purchase DVDs from this location but they never have any current releases.

This type of poor service could be a reason business is not booming,

I think it would be wise of management to view this request as important. I mean I try to buy at least a couple of DVDs at least once a week.

Thanks for your time.

I had a photo taken for a passport for me to be done. The photo that I purchased at shoppers drug Mart was rejected by the passport office. The reason for the rejection of my passport was that the picture provided by me from Shoppers was poorly done. Was told that my eyes are dark black unable to see what colour and my forehead is shiny reflecting light.

On Nov 3rd my spouse had an appointment for a booster vaccine at the Shoppers Drug mart at Sandalwood parkway and Chinguacousy Rd in Brampton. I noticed that the pharmacist did several patients' procedure without changing her gloves. When it was my wife's turn, I requested a change of gloves and this made her very defensive. I was told that she did not need to change the glove as she was using it for her protection. I asked "what about the patient's protection?, as you can can cause a cross infection" At this time the senior pharmacist rebuked me, told me that she did not need to change her glove and that if I was not happy to go somewhere else. I told her that was not appropriate and she hastily brought the procedure binder and kind of shoved it into my face, demanding that I read it to see where it states that she should wear a clean glove for each patient. I found this attitude to be so profound as I,a medical worker deems this disrespectful, no care for the public and unwarranted. I feel that this Drug Mart store should be be investigated, as at the same time another customer was angrily requesting her $500 be put back on her card, which was somehow wrongly taken out. As a concerned citizen about infection, I look forward to this matter be looked into as soon as possible and action be taken, either proper training be given or that pharmacist be excluded from administering medication to the public.

The service levels at Shoppers drug mart pharmacies are totally unacceptable. First of all, you can never get to them over the phone. Its take hours and the calls constantly drop. SEcond the amount of time they take to fill your prescriptions is ridiculous.

Even for prescriptions which just require some tablets to be poured in a bottle and a label attached takes 40+ mins. Dont understand why? Can anyone explain why you have such poor service standards. Are your employees not paid well which is why they dont care?

Shoppers drug mart loxated in Erin mills mall Mississauga please keep a check on your employees and teaxh them some manners. I visited the location on Sat, 28-oct-2022 between 3 to 5 p.m twice . There were 2 female employees at front one in hijab and other with curly hair (don't know names ) the girl without hijab was so rude and mean for no reason. Seems like she was having a bad day but please don't take that out on costumers especially when they are trying to be nice. She took also took someone's passport photo mentioning so it helps to identify and teach her some workplace ethics.