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Shoppers Drug Mart Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Shoppers Drug Mart Inc.

243 Consumers Rd
Toronto
Saskatchewan
Canada - M2J4W8

Customer Support Phone Numbers

+1 800 746 7737(Customer Care) 173 163
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat8:00 AM - 8:00 PM
SunClosed
Plus

Shoppers Drug Mart Complaints & Reviews

Shoppers Drug Mart / transfer my meds to another branch of shopper

In
Sep 28, 2018

Name - Inderjit Singh Sandhu D.O.B - 3/AUGUST/1977 I get my methadone from the shoppers drug in saddletown circle n.e. Calgary and on the day of 27 September 2018 I was out of town for work and my car broke down so I can't be able to reach there for my dose and I called them and told them...

Shoppers Drug Mart / prescriptions

Ca
Sep 27, 2018

On several occasions the shoppers we go to has short changed us on some of our meds. They have also called to tell us that our prescriptions were ready and when we went to pick them up they only had a partial number of the meds because they said they didn't carry the full amount and would...

Shoppers Drug Mart / pharmacy

Ki
Sep 27, 2018

My house is on a chemo pill he takes two weeks straight off for one week first this prescription had to be faxed twice cause they said they didn't receive it which was a lie cause the cancer clinic had the one that said received ... then we go to pick up which he needs to start the next...

Shoppers Drug Mart / beauty department homer street vancouver

Ma
Sep 27, 2018

Shoppers Drug MartAfter purchasing a perfume refill bottle that encourages customers to try a perfume before spending a few hundred on it, I was refused to refill it. Please don't sell these products if you Choose to not fill them for people that shop at your stores. Janice Lee, the so called beauty...

Shoppers Drug Mart / not able to pay with valid insurance card (blue cross)

Ju
Sep 24, 2018

Flew from New Brunswick to Grande Prairie, Alberta to assist family who had been in a bad car accident and while here for a few weeks, ran out of one prescription. Went in to get a refill. Pharmacy gladly filled the order, however would not accept my valid Blue Cross insurance card and...

Shoppers Drug Mart Number 869/ 1533 Jane St. / customer service

Ra
Sep 24, 2018

This is more of I am sorry how I acted on sunday september 23/2018 when being at cashier and computer problem with my lotteriers winnings of scratch and win tickets a female assit. Manger came and I was rude so I am sorry, but in my defence she did not understand the male cashier and that...

Shoppers Drug Mart / self service check out machines

As
Sep 23, 2018

Shoppers Drug MartI made few purchases at shoppers drug mart at 747 Don Mills Road, Toronto, ON and used self service check out as I usually do at other stores. When I am exiting the door, the Alarm started screaming. I went to the cashier and she checked and confirmed everything was fine. She told that it...

Shoppers Drug Mart / Pharmaprix - Conception Bay South / front store manager

Ca
Sep 23, 2018

This complaint is about SDM#570 in Manuals CBS NL. I am a former employee of this store and i have to say that Loren Allen has to be one of the hardest managers that I have ever worked with. I have seen the way he talks to employees and he has actually made employees cry because he yells at...

Shoppers Drug Mart - Hillcrest Mall, Richmond Hill. / complaint

Ke
Sep 22, 2018

Poor, Poor Service. Being a long term customer, I called in two prescription refills on Sunday Sept 15th 2018. Next day, Monday evening I get a voice message (at 11.00pm) telling me that one item was ready for pick up, but the second item, all releases had expired and a Fax was being sent to...

Shoppers Drug Mart / cosmetician

Pa
Sep 21, 2018

I was on instagram and i recognized one of the cosmeticians from my local shoppers, so i decided to follow her on instagram. i go to the one on st anne's road. her name was jennifer or jessica or something. i was extremely disturbed to have found inappropriate pictures on her page...

Shoppers Drug Mart / pharmacy service

Hv
Sep 21, 2018

Today I filled a prescription at the store located in Parry Sound on Bowes road. There was a brief power outage and so I left to go to work and phoned them later to find out if they were up and running. I was told my prescription would then be ready in 30 minutes. I went on my break from...

Shoppers Drug Mart / cashier

Le
Sep 21, 2018

I went to the shoppers drug mart at king and strachan in Toronto Ontario Friday September 21st and cashed out at about 1pm the girl who was working the cash was extremely rude and very miserable. When I go to the shoppers I would like to be treated in a kindly manner and I was not. I just...

Shoppers Drug Mart / more transparent marketing and policies needed

Ju
Sep 21, 2018

I was at the Shoppers Drug Mart at Warden and Sheppard on Friday, September 21, 2018 at 11:15 am. I bought toothpaste which said that if I bought 2, the third one would be free. So I bought 3 tubes of toothpaste of the same brand but different sizes with different promises on them. The...

Shoppers Drug Mart / service

Sh
Sep 19, 2018

I went to the store on Hespeler Road in cambridge Ontario. Used self check out because its quicker. Used a visa gift card to pay. Approved! Except it needed to be re-approved by an employee. So I turned around and I see a cashier looking at me all irate. she comes over looks at the screen...

Shoppers Drug Mart City Centre / maxell headphones

Fa
Sep 19, 2018

The headphones I bought do not work and they will not return them there was a assistant manager named kit (female) whom was extreamly rude and seemed to be judging my product based and return on my skin colour because I wasn't wearing cleaner clothes I just got off work?? I was subjected...

Shoppers Drug Mart / customer service rep

Li
Sep 19, 2018

Hello, First off I would like to say I never send complaints for poor service but I felt that I needed to pass along this feedback so you are aware. When I was in the Shoppers Drug Mart on West Broadway and Bayswater in Vancouver, I was looking at a perfume that was in a box. I started to...

Shoppers Drug Mart / employee

Sh
Sep 19, 2018

I'm never one to submit a complaint on a store considering I work in customer service but as I was shopping two employees were talking about their lives, totally okay until one of the employees in a black cardigan and with braids talked about her hospital experience and how people on drug...

Shoppers Drug Mart / cashier services

Ni
Sep 18, 2018

Shoppers Drug MartI was at shoppers last night. I had found a curl wand on sale regular price $60, on clearance for $20 because the box was damaged (I'm assuming) anyway... I have to buy everything I once owned due to a house fire, so finding an amazing deal, is what I need. Anyway... I got to the cashier...

Shoppers Drug Mart / manager at the vernon shoppers drug mart

Bu
Sep 17, 2018

Your manager assaulted me on Saturday between 11 am 12pm and he followed me out of the store and continued to be assaultive until I had to run away yelling for help. It bordered on assault but not quite there to lay charges. I will be waiting for a call from the regional manager or better...

Shoppers Drug Mart / pharmacy

Da
Sep 16, 2018

I went in today (Sept. 16/18) to fill a prescription for my family member. There was only 1 pharmacist on duty approximately 1:00 pm. I expressed to the assistant that it was important for me to get the prescription(pain medication) a.s.a.p. because my family member could not be along for...

Shoppers Drug Mart / terrible management at 579 lakeshore road east in mississauga, ontario

Ch
Sep 14, 2018

Hi! I am regular customer at 579 lakeshore rd east in mississauga, Ontario and I was very shocked that front store manager named Cheryl was verbally rude in assistant manager saying she was useless. This verbal abuse should not be tolerated. The front store manager was very...

Shoppers Drug Mart / pharmacy

Ch
Sep 12, 2018

I phoned in prescription. Obviously Shoppers changed my prescription to a different brand and it was denied at WSIB because of this. When I went to pick it up on Friday night I was told that WSIB denied it because it was never approved or I had not sent in the approval. The attendant told...

Shoppers Drug Mart at Danforth / usb cable

Ar
Sep 11, 2018

2494 Danforth ave Toronto Shoppers Drug I bought the USB cable at Richmond Hill shoppers yesterday and wanted to return it the day after coz I found a better price online it was 23 dollars at shopper and 12 dollar online so I decided to return it after one day at danforth shoppers they dont...

Shoppers Drug Mart / breast pump

Na
Sep 10, 2018

We brought the PC Brest pump from shoppers drug mart I open it and used then we find out it's not working properly I used it only a day next day it was not working at all it's not perfect item for me. Then we wants to return it when we try to do that they said they can't return it because...

Shoppers Drug Mart / manager

Sh
Sep 10, 2018

Shoppers Drug MartGood morning, I was shopping in Shoppers Drug Mart in North Sydney around 9am. While near the back of the store I could hear the manager, I think her name is Melissa, berating and belittling the blonde girl with the glasses that works the Post Office. I didn't hear any response from her...

Shoppers Drug Mart / poor customer service

Ju
Sep 09, 2018

I am on prescription pain medication that is only filled once per month. I was scheduled to pick up my prescription today. I was coming back from out of town when I got a flat tire. By the time I got it changed and on my way back home it was coming up on closing time for the Shoppers Druv...

Shoppers Drug Mart / employee performance

Ma
Sep 09, 2018

To whom this may concern, As a worker at this facility, myself as well as many of my other fellow coworkers have noticed that the work ethic and general demeanour of supervisor Lisa Fuller is unacceptable. She has been cruel to many staff memebers emotionally, negatively and openly complain...

Pharmaprix / pharmacist

Kr
Sep 08, 2018

I was in line at the Pharmaprix in Beaconsfield on Saint Charles and highway 20, waiting to get my prescription from the pharmacist. Besides being rude to the other people in line, the Pharmacist, Roula, was extremely rude to the employee working with her. I am obviously unaware of the...

Shoppers Drug Mart / discrimination of product return

Kp
Sep 08, 2018

Confronted by bias staff member [employee is a supervisor to that regard], to no resolve. There was an attempt to ban me from the store for making a return. I purchased a Life Brand vitamin product & was not satisfied with the quality, so i discarded it. Called customer service for a...

Shoppers Drug Mart / I ordered medication for refill (duloxetine hcl 30 mg) store #1314

Sa
Sep 08, 2018

So when I ordered for refill they said that the medication was out of order and for me to call any other shoppers drug mart to see if they have the medication. So later I called and told them a shoppers drug mart had the medication then they said they would contact me after they got the...

Shoppers Drug Mart in Fort McMurray on Franklin / cosmetics - thelma

Ta
Sep 07, 2018

Shoppers Drug Mart in Fort McMurray on FranklinShe is so rude made me feel like she didnt want me to look or find anything I was needing. She should be kept in the back. I asked because im traveling if the 3 piece make up remover, micler water, clenser. Value packs they had on at the moment or if they had the spacific brand I had...

Shoppers Drug Mart / $10 bonus card expired

Mj
Sep 06, 2018

I received a $10 bonus card because I had purchased over $50 and it was dated to expire on August 16. I was not aware that a card that I qualified for had an expiry date and I was not told about this by the cashier. I purchase very many items at Shoppers including our prescriptions. My...

Shoppers Drug Mart - Kingslake Plaza, Kingston, ON / customer service late at night

Me
Sep 05, 2018

I have all the names and info and made attempt to speak with nasty manager and no attempt to contact since. I was there for toilet paper late at night. Attempted to buy a product and use a coupon that was expired. Silly me. And decided I didnt want the product at normal price he continued...

Shoppers Drug Mart / how the undercover security did not treat us properly..

Fm
Sep 02, 2018

Hi, i have a concern regarding on how your undercover security treat us inside the shoppers in 4827 Kingsway, Burnaby, BC V5H 4T6 . Me and my Brother went in this location for first time, and were planning to buy some drink but we just decided to look around first . We were on the...

Shoppers Drug Mart / checkout service

El
Sep 01, 2018

Was at 43 Marion st, Winnipeg store today & Cashier named I believe Marantha was very rude. When I asked him to scan a price he told me I should use the self scanner, then scanned the item twice and I had to tell him to remove the second from my bill. He continued to be short with me...

Shoppers Drugmart Pioneer Plaza Kitchener / samsung tab e 7"

Ro
Sep 01, 2018

Shoppers Drugmart Pioneer Plaza KitchenerHello my name is Robin Pawletzki I live Ayr ont and purchased a tab E Samsung this morning in Brantford on King George rd. The tablet didn't work and I was told that my sin got their last one so I called pioneer plaza to see if they could exchange the defective unit with another but they...

Shoppers Drug Mart / store would not accept computer printed coupons even though the policy online says that they are acceptable

Li
Sep 01, 2018

On Saturday September 1 I tried to use computer printed coupons at my local SDM and was denied. The cashier called a supervisor over and they said they would not accept computer printed coupons. The coupons were colour printed, legible, had pin and expiry, and were for use in Canada. I...

Shoppers Drug Mart / razors

Pa
Aug 31, 2018

Bought clearance razors at yonge/Carlton Location in Toronto took them home and realized they didn't fit. Attempted to return them and was told no but nowhere did it say clearance items could not be returned. Very discouraging as i shop tbere regularly easily spending $1000/ year. Very sad...

Shoppers Drug Mart / lack of service. poor customer relations

Ma
Aug 30, 2018

While at the lime ridge mall location in Hamilton I needed a bathroom desperately. I have physical problems walking and was yet told to walk 3 blocks into the food court while in desperate need. I find this unacceptable. I have spent thousands at shoppers over many years and can't use the...

Shoppers Drug Mart / horrible customer service - 579 lakeshore rd east in mississauga

Ch
Aug 30, 2018

My husband and I were trying to look for a perfume to purchase for his mom at the Shoppers Drug Mart at 579 Lakeshore Rd East in Mississauga. Both my husband and I needed assistant but the cosmetician by the name of Nikki was busy chatting away with another coworker named Stephanie. We...