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Shoppers Drug Mart
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1.2 1537 Reviews

Shoppers Drug Mart Complaints Summary

88 Resolved
1447 Unresolved
Our verdict: If considering services from Shoppers Drug Mart with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shoppers Drug Mart reviews & complaints 1537

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5:05 pm EDT
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Shoppers Drug Mart Cashiers

Greetings,

I would like to complain that there is a problem with no cashiers at the Shoppers in Strathroy, Ontario. Today I was told that cash registers were not worrking due to a software issue, while miraculously the self checkout was working. For the record, there is never a cashier! This is unacceptable that we are forced to use the self checkout and I would like something done about it. Part of the service at shoppers is the poeple and if you are unable to provide at least one cashier, I will gladly shop somewhere else and pursue my complaint on social media.

Thank you,

A frustrated customer

Desired outcome: Have at least one cashier in the store.

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6:03 pm EDT

Shoppers Drug Mart Prescription transfer

I moved and asked for my prescriptions to be transferred to the Shoppers close to my new home.

When I went into the Shoppers today to fill a prescription, I was told that there were no renewals left. I knew this was incorrect since I had checked online just that morning and there were plenty of fills left. When I politely tried to explain this the pharmacy lady took a print out and boldly circled zeros on it. I said that I didnt think this was a complete listing but was told I was wrong and didnt understand. I am a highly educated professional but was made to feel like an idiot. I was told that there was nothing that they could do,

I even got a text from the pharmacy saying I was wrong.

I went to my old pharmacy and they provided me with the 2 page printout of the prescriptions transferred, clearly showing that there was refills remaining. The pharmacist tried to explain this over the phone to the new pharmacy but they wouldnt listen. When he asked to speak to the pharmacist he was told they didnt know when he might be in and wouldnt leave a message.

I took the list to the new pharmacy and the staff complained that the old pharmacist was rude. She then said" what do you want, I will give you whatever you want." I replied that I just wanted to have the prescriptions on the list with refills to be filled.

I spend from 11:00 am until 2:30 driving back and forth and being humiliated by the staff at the new pharmacy.

I understand that mistakes happen, but this should not result in insulting customers.

I hope that my prescriptions will be there for pickup tomorrow.

Desired outcome: I would like an apology

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1:45 pm EDT

Shoppers Drug Mart Unprofessional Pharmacy team

Interaction started Friday Aug 5th and continued on August 9th, 11th and finished on August 12th

The pharmacy team at this location is/are very unprofessional and not organized. Presented to have a test done and then was told to move to the side so that other clients (that came after me) can be taken care of. Proceeded to wait a bit and then asked again if I could proceed with my request. During the interactions I felt not heard, belittled and that I was disturbing them. Proceeded to finally have my test done and then on Aug 9th I received a voicemail stating that I can call back to have my results read or drop by to pick up the document. Aug 11th drove to the pharmacy to only get the run around and again not be provided with to much attention to my request (woman). I insisted that I need a hard copy of the results of the test to then be told to come back the next day. Insisted that a bit of effort be put into trying to locate the document as I to work full time and cannot return the next day. Minimal effort was put into looking for the document and time was spend talking to other members in an unofficial language and then was informed that the results were either lost or destroyed. During all interactions I did not feel that my confidentiality was maintained as my name was asked out loud numerous time and the reason of my tests also. Aug 12th called to have the result read over the phone and then either fax/scan a copy to myself and again received the run around without any consideration of the wasted time spend going in person the day before. Pharmacy team member would not read the result over the phone and insisted that I need to go in with ID to pick up (my family member can also go with my ID? another time driving to the store). During all interactions with the pharmacy team, I felt an important amount of disorganization, disrespect of the client and was even lied too stating my results just came in today (Aug 12th) which was not the case. I am also a health care worker with over 20 years experience dealing with patients/clients and I understand that time is important but we are all busy and taking the time to deal with a client properly will in the long run save time. This poorly managed interaction also put my own health at risk as well as individuals present at the time. I will never go to this location again and am tempted to avoid any Shopper's Drug Mart in the future. Will also pass onto to friends/family to avoid this location.

Desired outcome: I would like a written apology. Processes to be put in place that documentation can be provided to the clients in a electronic manner (safe time and exposure?).

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10:58 am EDT

Shoppers Drug Mart Pharmacy

Service representatives at the counter yelled at my mom for asking them to check on our prescription saying that it would take a whole day for it to be ready even though it is something they can just take off their counter. My mother is a healthcare professional so she knows where and how to get the treatments, but the pharmacy that the hospital she works at was far away so we tried this pharmacy and it was ridiculous no service skills or knowledge was displayed at all.

Desired outcome: I want an apology from the owner of the pharmacy after leaving voicemails asking him to get back to me he never did. I want to know that staff is getting proper training.

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1:51 pm EDT

Shoppers Drug Mart customer service at pharmacy

July 27th 720pm went to pickup my 15 monthly medications that are covered by Blue Cross. And I stated there was was a problem with my order ,which happens all the time, just then the person behind a computer screen on the other side of the room blurted out if your not happy here you should change pharmacies , to my disbelief I returned with I have been coming here for almost 15 years, you don't want my business and she retorted with ,your not happy with our service, so go somewhere else, after it was all said and done I asked for her name and she did so with a cocky, I'll give you my card and I said I'll remember your name for sure and it is ADIA, and this took place at 11800 Cambie road Richmond BC v6x 1l5 If I don't receive a personal apology from AIDA ,if that's how you spell it, I will promptly be changing providers.

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12:56 pm EDT

Shoppers Drug Mart Shoppers ripping me off

On July 7, I purchased $53.15 of after sale and senior discount and before tax goods. The clerk was obviously new and had to stop processing my transaction once to aid someone at self checkout and twice to call a manager to assist with something he didn't understand. I reminded him of the promotion where I should have received a $10 coupon but he was interrupted again and since there were now 7 customers behind me, I too was distracted and we both forgot.

Since I don't live close, I waited until the following week to hopefully resolve the issue. I explained the above to manager who tried to dismiss the issue saying it had to be before taxes ... and I showed her the receipt and demonstrated what I said above.

I also explained that (so far this year) I have lost over $50 worth of points and actual cash. One was that I paid cash for lottery tickets that the clerk also put on my credit card, two times it was that my purchases did not get into my bag and one other time when I didn't get a coupon.

The manager said that maybe I came too late and they had run out of coupons and when she realized the transaction was before noon finally just said there was nothing she could do and offered to give me a $10 coupon the next time the offer was available when I could come in and find her.

I left the store vowing to not shop there anymore.

Desired outcome: I would like an apology and minimally $50 worth of points.

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Zhifu Lu
, US
Aug 11, 2022 5:13 pm EDT

I bought 2% milk from shoppers Drug Mart located at 2525 36th St Ne Calgary today . They refused to give me senior discount. I talked to store managers she said that the milk was on sale and no senior discount on sale items. I understand no discount on sale items. But everything other stores 2% milk regular price is $4.95. This store put the price at $4.94 and told me it’s on sale and didn’t offer discounts. Is that reasonable they are doing business like this . Also I think all shoppers stores in Calgary should be the same price of same products. Why this store is so special? They can reduce 1 penny to take off my 20% senior discount. Hope some one can give me an explanation.

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5:35 pm EDT

Shoppers Drug Mart Poor customer service

I just went to the store to buy perfume, there was a lady I spoke to helped me. I told her exact why I want and bought went ti home, when I opened it was wrong kind so I went back to the store for exchange, they told me their manger is on her vacation so I can’t exchange it. I need to come back Aug 1. I even asked is there any other person can helped me and they said no, I need yo come back Aug 1. I called customer care her name was Pretty said can’t help me. I think terrible management that Customer have to wait because they’re on vacation. I just wanted to buy product but they sold me wrong kind. Why do I need to wait for their mistakes. I need the answer please.Montrose Shoppers in Niagara Falls Ontario. Person sold me wrong thing was Ayah A. Thank you

Desired outcome: I want to exchange to what I wanted and don’t want to wait

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9:59 pm EDT
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Shoppers Drug Mart Poor service at checkout

July 25, 2022 approximately 9:00pm. I was trying to make my purchase, only one cashier on duty serving other customers - tried self service check-outs. Half were out of order, so had to wait in line. Couldn't get the first 2 I tried to work. Tried the 3rd still no luck. I was very angry and frustrated by this time. Was about to just walk out of the store without buying anything when cashier, who was free by this point noticed what was happening and came over to help. Overall a rotten experience and turned a nice evening stroll into a tooth clenching experience - this is not the first time this has happened - I go to this location because its convenient but not if its going to ruin my day - I'd rather walk the extra few blocks to your competitor - fix your machines and have sufficient staff on hand or I'm sure I'll not be the only customer walking out

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4:20 pm EDT

Shoppers Drug Mart Candor vision hylo lubricating eye drops

Two days ago, I bought eye drops over the counter. However I purchased the wrong one. I didn't open the item, I went to return it the next day. But when I went to a shoppers near my area (2515 Bank St, Ottawa, ON K1V 8R9). A worker informed me the seal was slightly open and they will not accept it. The worker kept saying I opened it although never did. On top of that she open the box to verify if the item was inside and when I confronted her for opening it she said nothing. She advised me to go to the location I bought the eye drops to receive a refund. I got the same result at another location. I currently have eye drops that I cannot use.

Desired outcome: I would like to return item and receive a refund.

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1:45 am EDT

Shoppers Drug Mart I'm not a thief

It's atrocious what this retailer has become. There is a guard standing there watching you, because apparently everyone is a thief. There are no cashiers, just a guard hanging over you while you check yourself out.

Can't stand this nonsensical retailer anymore. It's deeply insulting to even enter the store.

If I will be thought a thief when entering your store, I will not enter it. I had no choice when I went, and it got way worse than I could have imagined.

Next year, I think they might have a sniper aiming at the self checkout.

I need to double my efforts to be sure I don't run out of anything, to ensure I never ever have to go into that insult again.

Desired outcome: Not be treated like a thief.

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1:12 pm EDT
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Shoppers Drug Mart Request for optimum points

June 25 Saturday, I forgot my optimum card and bought an item at Shoppers 6975 Meadowvale Town Center. 3 days later June 28 Tuesday, I went back to the same store and requested for my optimum points to be earned. I spoke to the girl at self check out. She was rude and refused to do it. She told me it has to be done on that same day only. From my understanding, I have 7 days from the time of purchase to earn optimum points as long as I go to the same store of purchase. Other Shoppers did it for me before with no issues. I went back again to Meadowvale store and requested to speak with a supervisor. The self check out girl saw me and she started speaking with someone on the phone. I heard her saying she will not speak to me because she already said no. Another employee came out after that phone call, she said she was a supervisor but I think she was just a "pretend" supervisor. She was also rude and unprofessional! She added the points unwillingly as if she was doing me a big favor. This kind of behavior is unacceptable esp if you are in management level if she was indeed a supervisor. I'm attaching a copy of the points earned receipt. This receipt will provide you info of the person I talked to based on the employee# as shown on this receipt. I'm complaining about the inconsistency in the policy of earning points after purchase made but more importantly I'm complaining about the attitude, the rudeness of the 2 female employees I had to deal with that day.

Desired outcome: I would like an apology. I want management to talk to those 2 employees involved so they will be aware this complaint about them as soon as possible.

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1:20 pm EDT
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Shoppers Drug Mart Shoppers taking away my rights to use my pc optimum card.

I am living on ODSP and I don't get much to live on. ODSP supplies me with the personal hygiene products that I need in my everyday life. How I get my supplies I need is I go to shoppers and load my supplies into my cart then I take them to the pharmacist checkout and they write down all my supplies and scan them into the cash register and the receipt then gets sent to ODSP for their payment..ODSP deducts that amount from my monthly allowance so I am paying for my supplies. I have always been able to collect PC optimum points for my purchases up until early June 2022 when shoppers decided to refuse to offer PC optimum points for my purchases on my ODSP supplies..It costs Shoppers drug mart nothing to offer these points, they lose nothing at all..I save my points from my supplies points to buy food to get through a month, now they taken that away from me ..I am seriously considering changing to another pharmacy all together.. this is ridiculous that they took these points away from ODSP customers when we have always been allowed to collect.. in the photo below it shows the points I collect for my purchases..

Desired outcome: I want my shoppers drug mart in Brockville ontario to give me back my points..

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10:24 pm EDT
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Shoppers Drug Mart Store manager / customer service

I had the displeasure of visiting the Shoppers at 2815 Eglinton Ave, Mississauga ON L5M7H6 Canada. Where one of the managers (Elaine) was disrespectful when I called about a product I had just purchased hours prior, I tried to explain to her that the product (Nexcare patches) was missing 36/72 pieces and I had only come to notice after opening the pack to apply a couple. I couldn't get much out because she interrupted me mid-sentence multiple times saying "return it." Nothing else, just those two words over and over. And so I rushed all the way back to the store, just 10 mins shy of closing, in hopes of dealing with someone less abrasive. I spoke to a girl at cash and asked if I could just grab another pack as I've already used this packet and it isn't my fault they put a faulty item on the floor. She said she would have to ask the manager on duty; which I later found out was Elaine. Unfortunately, she is just as awful in person, she approached me and said "What are you talking about? Did I not say you can just return it?" to which I replied, "You want me to return it, even though I've used it and it's faulty?" as to which she replied with "It's either that or you can exchange it". I went with the latter, grabbed my stuff, and left. Don't think I'll bother shopping at this location again, and would be surprised nonetheless if she hasn't already gotten complaints about the sour look she wears around the store and the [censored] customer service she provides.

Desired outcome: I'd appreciate a response and would like an apology.

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12:08 am EDT

Shoppers Drug Mart Being refused entry in a store before closing time

I showed up at the Shoppers drug mart at 125 The Queensway in Etobicoke Ontario at 11:55pm on June 24th, 2022. The store advertised hours are that it closes at midnight. I rushed to get medicine for my sick child and I was refused entry. I knew exactly what medicine I needed and it would have taken me a minute to pick it up. They had locked the doors. The manager was rude and did not even bother to listen.

Desired outcome: I would appreciate a response to explain if this is Shoppers policy to deny clients if they make it before the store closes

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2:59 pm EDT
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Shoppers Drug Mart Visa gift card

At 12:23:45 on Jun 18 2022 I purchased a visa $100 gift card at the 10800 Bayview Ave. Store . When I got home to register my card I found out the card that was activated was not the card I recieved. I phoned the store and told them about my problem. He said that I should phone Shoppers complaints at [protected] and that they at the store couldn't do anything. I phoned and went through all the automated stuf to be told by a machine that the department I needed was closed. GREAT customer service byb the way! NOT!

The receipt says the card that was activated was xxxxxxxxxxxx1185. When I opened the sealed card package at home I got a card number [protected]. How could this happen unless the girl that sold the card had TWO cards in her hand? Why would she have two cards unless she intended to steal the $100 of my purchase? By the time I make this complaint the swindler has already availed herself of the $100 stolen from me.

Desired outcome: I want the $100 restored to me and the culpret charged with theft. I cannot see how this was done without intent. My resolve is to NEVER shop at Shoppers again.

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12:07 pm EDT

Shoppers Drug Mart Pharmacy staff

Shoppers Drug Mart located at

181 Main St W, Hamilton, ON L8P 4S1

Picking up florexitine

Pharmacist couldn't find my medication. Was told by a different lady who wasn't serving me I hadn't had any ordered since March. That was a lie as I had a text May 13 by the automated system to pick up my medication, and had gone to pick up medication in April. I showed them the text after being told multiple times I hadn't ordered any since March.

They then inquired if I'm taking them Correctly, to which I told them if you have questions about my medication contact my doctor and I can speak with them myself. I left without my medication for depression.

Desired outcome: I'd want an apology and would like the staff to review customer service etiquette as I felt there prejudice against my appearance and medication.

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7:03 am EDT

Shoppers Drug Mart Employee named Sey approached customers on-site with disrespect and an unacceptable demeanor.

A Shoppers Drug Mart employee named SEY approached customers on-site with disrespect and an unacceptable demeanor.

2022-06-13 approximately 9:00 PM Located in Broadmoor Village 7820 Williams Rd Unit 100, Richmond, BC V7A 1G3

There was an employee Named SEY, who said she is the supervisor of the store and told me not to smell the shampoo varieties and scolded me with a defamatory tone, I can hear you opening the shampoo bottles from a distance… If you don’t buy it don’t open it

I said, I am the consumer here, I have the right to test out different scents of the shampoo in order for me to pick the ones to buy.

She then insisted that I don’t have to right to test different scents of shampoo. (Note: I was wearing a mask while I was testing the unsealed shampoo bottles.)

I was enraged, and ask the employee to stop harassing me and get out of my sight.

She insisted that it is Shoppers Drug Mart company policy that customers cannot open shampoo bottles if they are not affirmatively making the purchase. And shouted that she was going to call the police on me and demanded I leave the store.

I asked the employee, where is the policy displayed?

she then quoted I AM the policy.

I retaliated where’s your manager I want to see your manager!

she shouted back I am the supervisor here and I’m in charge of what’s going on in the store tonight, if you don’t like our policy, you can get out.

Desired outcome: Apology along with free shampoo, and a $200 compensation for causing emotional distress and the time spent on reporting

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8:58 am EDT

Shoppers Drug Mart League of legends gift card

Bought the card on May 3rd in-store. It's a gift card from a company called Riot Games, for league of legends. My card wasn't properly activated and it has been a nightmare so far to try and get it activated. It's been a month and customer support is not helping me with my issue. I have contacted both shoppers and riot multiple times and neither is being particularly useful. I made a case file over 3 weeks ago and I was told I'd be called. Please do something.

Desired outcome: FULL ACTIVATION OF MY CARD

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10:51 pm EDT
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Shoppers Drug Mart ID photo service

Hi,

I urgently needed to print some ID pictures for my daughter yesterday evening.

Google map was listing that kind of service at my local Shoppers so I went there. In the store, I found what looked like a self printing small booth.

Nobody around it. I legitimately thought it was self service. I proceeded to print a set of ID photos that I had I brought with me on USB Key.

I was surprised to see two sets of two photos being printed.

Only when I was done, a staff member rudely inform me that I was not supposed to touch the machine even though nothing on or around it specifies that it is for staff member use only. The person at the cashier a little further even did make eye contact with me as I was using the printer and didn't think necessary to engage a dialogue.

Then I proceeded to the cashier to pay for the photos. I was outraged to see that I was getting charged for 2 sets of photo ID when I only clicked once for printing and for the total price of $51.95.

I suspect that this price is supposed to be for an employee taking a picture of the customer, then print it and probably even cut it to the right format.

I literally walked to the booth, printed my own pictures from a USB key without the intervention of a staff member and have to pay $51.95 for that?!?!

That's a little steep for two small sheets of photo paper and a bit of ink.

It was late and I didn't have the time nor the will to get into an argument for this poor service or lack thereof, that costed me this outrageous amount of money.

Desired outcome: A refund of the bill attached to this complaint.

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8:18 pm EDT

Shoppers Drug Mart The shopper drug mart pharmacy at bayview and 16th

I am I client who completed a prescription at shopper drug mart.

Here is the story:

My MD faxed the prescription to shopper drug mart at Bayview and 16th,

This medication is completed every 90 days.

When I went there on May 5 at 830 pm, the pharmacist name ' NEVA"said you have to pay 150 $ for your medication. I told my insurance covered 85% consistently. She told me your insurance policy is changed. I told her if it was altered, and they informed me. Then I request her to send my prescription to the Costco pharmacy. When I went to Costco pharmacy. Costco said the previous pharmacy did not cancel the order, and your insurance can not pay for it. Since May 7, I called the pharmacy several times, contacted them to my insurance through my phone, and contacted them on twice because they were not picking up the phone. I went with my phone while the insurance was connected to take it to the pharmacist. On May 20 at 630 pm and May 31 at 705. my insurance guided them on how to cancel the order on May 20 and gave the pharmacist" Neva" the number t be cancelled. On May 31, I claimed my medication and still had the same issue. I went to the shopper drug mart pharmacy. The guy said we could not d anything, and he was insulting me.

The summary: the shopper drug mart pharmacy did not take the responsibility to cancel the order and has not followed up. The pharmacist, on May 20, did not write an excellent commute action based on the conversation with and insurance and did not follow the direction that she received.

as a result of this incident, I still do not have my medication and do not know what shall I do and to whom should I turn to get help to solve this issue,

Note: The pharmacist on may 5th claimed the medication/order the medication three times in one day (I do not know the reason).

Desired outcome: To solve the issue to teach the pharmacist how to consider the clients' needs amd respect the client

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Shoppers Drug Mart In-depth Review

Product Range and Availability:

Shoppers Drug Mart offers a wide variety of products, ranging from pharmacy items to beauty and personal care products. They have an extensive selection of popular brands, ensuring customers can find their preferred products. The store is well-organized into different categories, making it easy to navigate and find what you need. Both in-store and online, Shoppers Drug Mart maintains a high level of product availability.

Pricing and Discounts:

Shoppers Drug Mart offers competitive pricing compared to its competitors. They frequently run special discounts and promotions, allowing customers to save money on their purchases. Additionally, they have a loyalty program that rewards customers with points for their purchases, which can be redeemed for discounts or free products.

Customer Service:

The staff at Shoppers Drug Mart is known for their knowledge and helpfulness. They are always ready to assist customers with any inquiries or complaints, providing prompt responses. The staff is also well-trained in product selection and recommendations, ensuring customers find the right products for their needs. Whether in-store or online, Shoppers Drug Mart provides excellent customer service.

Online Shopping Experience:

Shoppers Drug Mart's website is designed with user-friendliness in mind. The website is easy to navigate, and the search functionality allows customers to quickly find the products they are looking for. The product descriptions and images are accurate, giving customers a clear understanding of what they are purchasing. The checkout process is seamless, and there are multiple payment options available for convenience.

In-Store Experience:

Shoppers Drug Mart stores are well-laid out and maintained, providing a clean and organized shopping environment. Shopping carts or baskets are readily available for customers' convenience. The waiting times at checkout are generally minimal, ensuring a smooth shopping experience. The store ambiance is pleasant, creating a comfortable atmosphere for customers.

Pharmacy Services:

Shoppers Drug Mart's pharmacy services are reliable and accurate. They efficiently fill prescriptions and ensure the correct medications are provided. In addition to prescription medications, they have a wide range of over-the-counter medications available. The pharmacists are knowledgeable and offer consultation services to address any concerns or questions. Customers can also conveniently refill their prescriptions online.

Beauty and Personal Care:

Shoppers Drug Mart offers a comprehensive range of beauty and personal care products. Customers can find everything from skincare to makeup and haircare products. Testers or samples are available, allowing customers to try products before purchasing. The staff in the beauty department is well-informed and can provide expert advice. They also offer beauty services such as makeup consultations and skincare analysis.

Health and Wellness Services:

Shoppers Drug Mart provides various health clinics and services, including vaccinations and flu shots. They also offer home healthcare products and equipment to support individuals' wellness needs. Additionally, they organize wellness programs and workshops to promote a healthy lifestyle. Shoppers Drug Mart ensures accessibility for individuals with disabilities, making their services inclusive.

Delivery and Shipping:

Shoppers Drug Mart offers multiple delivery options, including in-store pickup and home delivery. The shipping fees are reasonable, and the delivery times are generally prompt. The packaging is of high quality, ensuring the protection of products during transit. They have customer-friendly return and exchange policies for online purchases.

Community Involvement:

Shoppers Drug Mart actively engages in sponsorships and partnerships with local organizations, supporting the community. They are involved in initiatives that promote social causes and charities, making a positive impact. Shoppers Drug Mart participates in community events and fundraisers, further strengthening their ties with the community. They also prioritize environmental sustainability through their contributions.

Overall Customer Satisfaction:

Customers consistently rate Shoppers Drug Mart highly for their overall shopping experience. The feedback is overwhelmingly positive, highlighting the store's excellent customer service, product range, and competitive pricing. Shoppers Drug Mart is often regarded as a top choice compared to its competitors. While they excel in many areas, there are always opportunities for improvement, such as expanding product offerings or enhancing online shopping features.

How to file a complaint about Shoppers Drug Mart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

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Contact Shoppers Drug Mart customer service

Phone number

+1 (800) 746-7737

Website

www.shoppersdrugmart.ca

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Use this comments board to leave complaints and reviews about Shoppers Drug Mart. Discuss the issues you have had with Shoppers Drug Mart and work with their customer service team to find a resolution.