Shoppers Drug Mart

I was in the store at Avenue Rd & Lawrence today around 1:00pm. I went to the beauty counter to ask for help in choosing some make up for a wedding but did not want to spend a lot of money explaining that it was a one use purchase. The sales woman actually said to me that there are only 2 people working and she has no time to go to the “other side” to help me. I am sure she saw the shock on my face and she then said that she could give me 2 minutes of her time! What kind of customer service is this? Just because I wasn’t going to be purchasing the expensive brands I was not deserving of her help? I held my tongue and walked out. I then went to the Shoppers at Lawrence & Bathurst and was helped by the most lovely saleswoman who gave me her full attention for 15 minutes. You can be sure that I will never enter the store at Avenue Rd & Lawrence again.

Dawn Raider

[protected]@hotmail.com

I recently tried to return make up items to shoppers drug Mart. When purchasing these items I confirmed with the staff at a couple of different shoppers drug Marts that I may be returning them due to allergies and that I would be returning them at a different store if I were to return them, assuming I didn’t break out in an allergic reaction like I had prior. The cosmetologist at these locations confirmed that a) I am able to try them and return them and b) I could return them at any location. When I went into my local location the cosmetologist at the counter was ready to return the items and the manager rudely interrupted and refused to return them claiming that I was not allowed to return items that were a) used b) from a different store and c) online orders. I have read on various sites that this is not the case and tried to explain this to him. He then raised his voice and rudely refused again and told me to go to the original stores so they can “deal” with me. Not acceptable!

I don’t usually complain I have used shoppers for over 30 yrs but I will not be using your services anymore on the last 2 occasions your staff have been extremely rude I even tried a different location but no the same rudeness. Surprisingly it’s not from your younger staff who are really polite and helpful. It’s your older employees 50-60 yrs who are so rude and act like they couldn’t careless the way they talk to you is very abrupt and unpleasant. I do not allow that from anyone maybe you should retrain your older personal on customer service. I am 63 myself and I will not tolerate being spoken to like a piece of dirt on the bottom of there shoe. If they don’t want to work there are plenty of people out there that do. So for this reason I will be using a different drugstore one that treats me with respect.

I am very disappointed with the staff at this location. Upon arrival, I was presented with a form to fill out. They didn't ask my name or for my appointment time. I told them that I didn't bring my glass and could not read the form. I started to fill it out, However in the end I simply couldn't read the form. When I indicated to the staff that I needed to cancel the appointment, only then was an offer made to assist me with the form. Unfortunately by this point my patience had run out. and I left. There was no area provided to sit and kill out the form, so trying to do this while holding a clipboard was extremely difficult.

Hello my name is Bonnie Curtis and I have been a customer of Shoppers Drug Mart Pharmacy for over a decade now. however I have always had the same issue all the time. Not being able to get them on the phone to refill my script. I have had to call numerous times as I just keep looping through or as I just had happen I get hung up on. Today this is my 7th time calling I have waited over 5 minutes each time and have been hung up on once. When I do finally get through and place my refill for the next morning. I still end up calling in the next morning only to find out nothing was put through. I get told to come in an hour it will be ready, guess what... it is never ready. This has happened for years now. I get a blister pack and three times my pack was missing the same medication. thank goodness it was not a heart pill. heavens for bid they miss a heart pill and us customers trust it is right and someone end up having a heart attack.

About 9 months ago i moved into Abbotsford, I have used Shoppers for over a decade, never had an issue. The closest Shoppers is the one on Clearbrook and Trethewey, so i had my file moved there. Within two visits I knew things had radically changed. The Mission branch were professional polite & helpful, the exact opposite of my experience in Abbotsford (with the exception of Abella who is a bright light in the darkness of this place). I've had multiple bad experiences but have held off because I figured maybe I just had some bad luck but it keeps on happening, surly and unhelpful staff, ludicrous wait times for simple issues and staff that seem perpetually simultaneously overwhelmed in one of the least busy Pharmacies ive ever seen while somehow also managing to look in no hurry whatsoever. Sikh staff who speak with honey on their lips to other Sikh customers but are surly, short and often plain rude to customers who do not speak Hindi. The biggest consternation has been the multiple times when I will call in or drop off a modest prescription early in the morning, to be told to pick it up after 11 pm, only to be told when i arrive that its STILL not ready and "can you come back tomorrow morning?", im on disability, also recently injured (4 months) with a snapped humorous arm bone and no vehicle, its no easy task to get there as it is. This has happened many times! I get zero help from staff to resolve any issues. Ive seen others, including seniors, go through this as well. All of this might be ok IF I was able to get through on the phone to ask if its ready or to ask a simple question but even that is nearly impossible. Iam right this moment on hold, it took me five tries of getting hung up on to br told, rudely, that it will be at least 25 mins more...but ive already been on 30 mins, still NOTHING!

I picked up two butter chicken frozen entree packs from the freezer in the front aisle with a large sign claiming Sale $3.49 for frozen entrees. As the butter chicken and kung pow chicken are the only two items in that freezer it was not hard to figure out. When the price scanned at self check for $5.49 I asked the cashier to help. I told her they were from that freezer. She then walked off to the back of the store only to return and advise me these are $5.49. I said not according to the signage on the freezer. She then wanted to take me someplace else to show me that they were not on sale. I can read so did not require training by a disinterested cashier. If you are unable to figure out that items placed in a freezer with a sale price on it are on sale that is your problem. When your problems become my problems I say so long. That needless exchange resulted in one less family shopping at your store but based on the lack of enthusiasm in trying to keep them your staff will probably rejoice as the work load lightens.

Seeking follow up for investigation #[protected]. Someone named Shelley was the person assigned to this investigation. I have been informed by voicemail that this issue has been resolved but I have no information as to how it has been resolved. Do I still have a functioning doctor or do I have to seek another? This is an important concern both for Shoppers credibility as a provider of physicians within the health system and for me personally. Please follow up.

Greetings,

I would like to complain that there is a problem with no cashiers at the Shoppers in Strathroy, Ontario. Today I was told that cash registers were not worrking due to a software issue, while miraculously the self checkout was working. For the record, there is never a cashier! This is unacceptable that we are forced to use the self checkout and I would like something done about it. Part of the service at shoppers is the poeple and if you are unable to provide at least one cashier, I will gladly shop somewhere else and pursue my complaint on social media.

Thank you,

A frustrated customer

I moved and asked for my prescriptions to be transferred to the Shoppers close to my new home.

When I went into the Shoppers today to fill a prescription, I was told that there were no renewals left. I knew this was incorrect since I had checked online just that morning and there were plenty of fills left. When I politely tried to explain this the pharmacy lady took a print out and boldly circled zeros on it. I said that I didnt think this was a complete listing but was told I was wrong and didnt understand. I am a highly educated professional but was made to feel like an idiot. I was told that there was nothing that they could do,

I even got a text from the pharmacy saying I was wrong.

I went to my old pharmacy and they provided me with the 2 page printout of the prescriptions transferred, clearly showing that there was refills remaining. The pharmacist tried to explain this over the phone to the new pharmacy but they wouldnt listen. When he asked to speak to the pharmacist he was told they didnt know when he might be in and wouldnt leave a message.

I took the list to the new pharmacy and the staff complained that the old pharmacist was rude. She then said" what do you want, I will give you whatever you want." I replied that I just wanted to have the prescriptions on the list with refills to be filled.

I spend from 11:00 am until 2:30 driving back and forth and being humiliated by the staff at the new pharmacy.

I understand that mistakes happen, but this should not result in insulting customers.

I hope that my prescriptions will be there for pickup tomorrow.

Service representatives at the counter yelled at my mom for asking them to check on our prescription saying that it would take a whole day for it to be ready even though it is something they can just take off their counter. My mother is a healthcare professional so she knows where and how to get the treatments, but the pharmacy that the hospital she works at was far away so we tried this pharmacy and it was ridiculous no service skills or knowledge was displayed at all.

July 27th 720pm went to pickup my 15 monthly medications that are covered by Blue Cross. And I stated there was was a problem with my order ,which happens all the time, just then the person behind a computer screen on the other side of the room blurted out if your not happy here you should change pharmacies , to my disbelief I returned with I have been coming here for almost 15 years, you don't want my business and she retorted with ,your not happy with our service, so go somewhere else, after it was all said and done I asked for her name and she did so with a cocky, I'll give you my card and I said I'll remember your name for sure and it is ADIA, and this took place at 11800 Cambie road Richmond BC v6x 1l5 If I don't receive a personal apology from AIDA ,if that's how you spell it, I will promptly be changing providers.

On July 7, I purchased $53.15 of after sale and senior discount and before tax goods. The clerk was obviously new and had to stop processing my transaction once to aid someone at self checkout and twice to call a manager to assist with something he didn't understand. I reminded him of the promotion where I should have received a $10 coupon but he was interrupted again and since there were now 7 customers behind me, I too was distracted and we both forgot.

Since I don't live close, I waited until the following week to hopefully resolve the issue. I explained the above to manager who tried to dismiss the issue saying it had to be before taxes ... and I showed her the receipt and demonstrated what I said above.

I also explained that (so far this year) I have lost over $50 worth of points and actual cash. One was that I paid cash for lottery tickets that the clerk also put on my credit card, two times it was that my purchases did not get into my bag and one other time when I didn't get a coupon.

The manager said that maybe I came too late and they had run out of coupons and when she realized the transaction was before noon finally just said there was nothing she could do and offered to give me a $10 coupon the next time the offer was available when I could come in and find her.

I left the store vowing to not shop there anymore.

I just went to the store to buy perfume, there was a lady I spoke to helped me. I told her exact why I want and bought went ti home, when I opened it was wrong kind so I went back to the store for exchange, they told me their manger is on her vacation so I can’t exchange it. I need to come back Aug 1. I even asked is there any other person can helped me and they said no, I need yo come back Aug 1. I called customer care her name was Pretty said can’t help me. I think terrible management that Customer have to wait because they’re on vacation. I just wanted to buy product but they sold me wrong kind. Why do I need to wait for their mistakes. I need the answer please.Montrose Shoppers in Niagara Falls Ontario. Person sold me wrong thing was Ayah A. Thank you

July 25, 2022 approximately 9:00pm. I was trying to make my purchase, only one cashier on duty serving other customers - tried self service check-outs. Half were out of order, so had to wait in line. Couldn't get the first 2 I tried to work. Tried the 3rd still no luck. I was very angry and frustrated by this time. Was about to just walk out of the store without buying anything when cashier, who was free by this point noticed what was happening and came over to help. Overall a rotten experience and turned a nice evening stroll into a tooth clenching experience - this is not the first time this has happened - I go to this location because its convenient but not if its going to ruin my day - I'd rather walk the extra few blocks to your competitor - fix your machines and have sufficient staff on hand or I'm sure I'll not be the only customer walking out

It's atrocious what this retailer has become. There is a guard standing there watching you, because apparently everyone is a thief. There are no cashiers, just a guard hanging over you while you check yourself out.

Can't stand this nonsensical retailer anymore. It's deeply insulting to even enter the store.

If I will be thought a thief when entering your store, I will not enter it. I had no choice when I went, and it got way worse than I could have imagined.

Next year, I think they might have a sniper aiming at the self checkout.

I need to double my efforts to be sure I don't run out of anything, to ensure I never ever have to go into that insult again.