The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears Optical — lens coating gets blurry patches
The complaint has been investigated and
resolved to the customer's satisfaction
resolved to the customer's satisfaction
E
Erwin C
Bought glasses with scratch resistance, glare resistance and now there are several blurry patches in the coating on the inside of the glasses.
Sears optical blamed me for causing scratches, but there are obviously no scratches. They offer no refund or replacement.
Better go to a different shop next time.
More Sears Optical Complaints & Reviews
- Sears - customer service department
- Sears / Kenmore Elite Refrigerator - poor quality product!
- Sears / Kenmore Elite Oasis Washer Machine - terrible company!
- Sears Kenmore Elite French Door Refrigerator - Dept of energy agreement does not compensate me properly
- Sears Die Hard Gold Battery - it should be named the die easy battery
- Sears Lawnmower - never worked properly
- Sears Home Improvement &buyer Beware& - buyer beware/contracts changed
- Sears - problems with restocking fee
- Sears, Inc. - slow posting of payment on account
- Sears Mattress - did not receive item or refund
The same thing happened to my husband's glasses. They are less than 1 year old. They said they can't do anything because we didn't buy their warranty package! I suspect they sell the warranty package because they know they have a problem! Over $300 for these glasses!! I plan to tell everyone I know not to go to Sears for glasses!!
The same happened to me! The first person was blaming me and I told him that I had uses THEIR cleaning solution and wipes. This is after only having the glasses for 1 month!
The other lady helped me and said they were defective. I can still see on the lens where the no-line should be placed. An x in a circle. They are going to replace the lenses but after spending $400+ on 2 pairs I now wonders what the future holds for these glasses. I have never EVER had this problem with anyone else. I am really sorry I ever purchased them and it will be the last time I do. Yes I did have the insurance and they will be replaced but it still makes me wonder about the qualitly of their product after reading other posts.
After reporting the issue at the sears website, they replaced the glasses free of charge.
Thanks!