Sears
Reviews and Complaints

The worst service I ever had !
I had ordered a control panel on 1/20/2010 and wrong part was shipped. It was returned and ordered new, Sears promised to ship it many times...never happened, when evr i called it was backordered and Finally i got an email saying it is shiped on 3/9. Waited till 3/26 and called customer serive. I was told there is another shiping mishapp, it was never shiped. And ordered new again on 3/26 and the shiping date promised was 4/02. Never recieved any emails. Today 04/05/10, I called customer service and was told part is backorderd.
Worst service. Cant Sears customer get a reasonable trust worthy date of shiping? It doesnt make any sense to wait 3 months and even today the service agents don't know when they can provide.
SAY NO TO SEARS !

Disappointed customer
Texas

I am an unlucky owner of the Oasis HE Washer & Dryer. I was a loyal Sears customer over my lifetime - washer, dryer, refrigerator, dishwasher, range, tires and more tires and car service for two cars...and more. But all that has changed with this terrible product and the horrible response thus far from Sears.

My last washer - a simple Sears model washer and dryer lasted 14 years and served me very well. My husband treated me to this extravagant purchase of the Oasis set and what junk. I have been unhappy with it from day one, but now it won't even complete the cycle, displaying error codes, the lid lock disengages, and when you press start, you are back to square one. Last night a load of laundry was destroyed because issues apparently left residual bleach in the machine - well over $200 of garments destroyed and now in the garbage. Even when it works, clothes are not even cleaned - often they come out with dry spots still on the garment. Underwear not even cleaned - I'd be better served by hand washing.

The dryer is little better - the door hasn't engaged for over a year now - I have to fiddle with it to get it to close. Now the dryer just runs and runs and runs, time doesn't go down. And the reward, the clothes don't seem to be drying.

About 2 weeks ago I called, sure that I had lemons on my hands - the customer service people responded in a way that suggested to me that I just had bad luck in getting a bad set of a good product. They would offer me no help except to arrange a service call, of course at my expense.

I was so frustrated I just gave up. Since then I have done research online and am so enraged to learn that Sears is well aware of the fact that the Oasis line is junk and defective - that thousands of consumers are unhappy and having trouble - that there is in fact a class action suit underway, urgings to complaint to the Better Business Bureau, and a recall. In reviewing the information, I found that my washer Model 110.[protected] Serial # CT4271881 was among the recall - researched further to learn that somewhere along the way they pulled the serial # back to CT35 or something.

Armed with the numbers provided online, I called the "Product Resolution" department - located in Texas - spoke with Antonia - badge 300063 and escalated to her supervisor Jeannette - badge #76355. Asked to speak to her supervisor, but she said she was unavailable, when I offered to hold as long it takes, she said she would not take the call. She assured me she would have her call - so far no call. That manager's name is Sandra - no last name, no badge. That should be easy to track right, Sandra at Sears. That's service? This department confirmed that my number falls outside of the recall range, they did acknowledge that the range had been changed but could not explain why. They suggested I call "Customer Service" at [protected]. From there it just gets worse.

Called this number, and got Liza - badge #654491. I waited 30 minutes on hold before being connected to Liza - I asked where she was located and she said it is agains t policy to disclose - probably not even in the US. Anyway, she said all she could do was arrange a service call at my expense. When I asked to speak to a supervisor, she refused to connect me. I then demanded, was put on hold, a little music and wala, a voice comes on the line, "Product Resolution, how can I help you?"...I am back to the Texas crew.

So next I tried the Store - in Watchung where my sweet husband was convinced I am sorry to say to spend a lot of money on this junk. The manger of the appliance department is Bridgette, she was no where to be found, not in the office, but the person said she has seen her today and would ask her to call me. So far no call.

So Sears, does anyone stand behind their product in your organization any more - does anyone care that you are loosing a life long customer across many product lines? In addition to losing my business and that of my family, I am often asked for recommendations as a real estate agent. I am also a vocal and consistent contributor online - and am on my last nerve and ready to go viral with this "silent recall" situation.

So here is the deal Sears, I am putting you on notice - I want a washer and dryer that work, that clean and dry clothes, that do not destroy clothes, that successfully operate through cycles.

I will give you a short time to respond in a satisfactory way - and if you do not, I will sign every petition, do everything in my power to join class action suits or be part of new ones, make a formal complaint to the Better Business Dept in Illinois for your headquarters and in Texas for the "product response" unit, as well as locally here in New Jersey where we were convinced to buy this junk. I will voice my opinion online in every venue I can find. I will make it a point to caution everyone I know and all buyers I work with to avoid Sear's products. And I, a life-long customer and supporter of your company, will never, ever buy another product from Sears again.

You can reach me at [protected] (cell) or email [protected]@optonline.net.

I recently got a gift card from Sears from my parents for a gift. The value of the card was 100.00 and when i went to use the card, Sears told me it was never activated. The card was never purchased from the store. I told them it should have 100 dollars on it and asked how we get this resolved. The store told me that I needed to have a receipt to prove I purchased the gift card. I dont have the receipt because it has been over 4 months now and we cannot find it. The store did run off the registar tape that had the transaction where the gift card was purchased. When the card was purchased we know who the associate is that sold the gift card, what registar it was rung up and and what date. Since I dont have a receipt, the store is only willing to give me 50 dollars of the 100 that I am owed. I am not trying to screw over the store, the card was actually purchased. This is a real issue that needs to be resolved and they will not help me. When I call the customer relations line, they told me to talk to the store manager and gave me a name of a person that has not worked in that store for years. This is just another reason not to shop at Sears and if you have bought items from there, make sure you have a receipt and keep it forever. Without a receipt, they will not help you, even if you have worked for them. I worked at the store in La Crosse for 8 years. They know who I am and that i would not lie or cheat them out of money. I was a sales assoicate, a lead and helped customer resolve issue everyday. I know how important it is to take care of the customer and I feel this is another sign that Sears is falling apart.

I recently had a service call regarding an oven that was malfunctioning. The service man told me what was needed and the price. I told him I wanted to check the price of a new oven versus having the old one fixed. He said that was fine and if I decided to get it repaired I would get the amount of my service call off the new part and installation. I called the next day to try to order the part. The woman I got on the phone spoke limited English and I could not make her understand what I wanted. She kept insisting that I couldn't do that because I had not told the serviceman that I wanted to order the part. I kept trying to tell her what the serviceman had told me, but, we got nowhere. I told her I would like to speak to a supervisor. She said "Fine" and put me on hold and just left me there. After ten minutes on hold, I hung up. I was totally dissatisfied with the whole phone call. The least you could do if an American is calling is to let us speak to one. I doubt that I would try to do that again.

Seems Sears has no interest in servicing Nordictrak Treadmill once warranty has expired - incredible run around, Sears only wants to sell parts (even when we don't know what's needed) ...and then when they can't sell you parts, they shift you off to an independent repair service whom Sears says is part of Sears - which it isn't. So Sears, please change your advertising as you do not service what you sell.

The quality of service from SEARS has deteriorated dramatically over the last year or so. I believe I have never had such bad service from any company in the USA. I have a service contract with them, and I try to get my Heat Pump unit fixed - sold a few years ago by SEARS - since January! They could not figure out what is wrong with the unit on the first visit, and the consecutive visits they canceled and rescheduled already FIVE TIMES! Their technician told me confidentially that they laid off everyone in the region except him, and since he has no clue how to fix the unit they keep cancelling and rescheduling the service call. So my advice to everyone - STAY AWAY FROM SEARS.

Bought glasses with scratch resistance, glare resistance and now there are several blurry patches in the coating on the inside of the glasses.

Sears optical blamed me for causing scratches, but there are obviously no scratches. They offer no refund or replacement.
Better go to a different shop next time.

We contacted Searshomepro to look to reface/replace our kitchen cabinetry in a small bungalow home. We were supposed to get a 60 - 90 minute consultation with an architectural drawing and estimate at the end. The field manager stayed in my home less than 30 minutes. The quote we received was ridiculously high ($13, 000 when 3 others have quoted it for about $5, 000) and the quote was an estimate written on his business card. Poor service seems to be a theme for Searshomepro!

I bought a Nordictrack x7i incline trainer Feb. 16th 2010. My first one came the following Tuesday. The delivery team that came out broke the machine. It clearly states on the manual do not use power tools to assemble, and what did the guys do? Grinded their power tools and broke all kinds of pieces. So I called the store and told them what happened and they said they would have a new one sent right away. Well I received another one that was broken around the screws around the end caps of the frame. Called again and I keep hearing we will order a new one. Needless to say I am on my 7th one no one gets back to me except to tell me we have ordered another one. The 6th one I received was not even the model I ordered. I thought about just getting my money back but now its about principal of it now. How can sears get away with something like that? I think I may have to consult a lawyer because everyone I have dealt with is a complete idiot. Don't ever buy anything from sears they are rude and treat you like anything that goes wrong is Your fault. I will never again buy from them, and will probably spit on any sears store I come across.

Sears Canada has a serious problem with communication between the company and customers who require service and resolution of issues.

Upon examination of my visa statement, I noted a double charge for a part I ordered by phone and picked up at the Edmonton Parts/Service Center.

February 16th I order an agitator brush for an upright Sears vacuum. I'm told I have to leave a credit card number before they will ship it to Edmonton. The part is supposed to arrive on February 19th. I explain the soonest I can pickup the part is on February 23rd and that I'm coming from out of town 1 hour. She says that's fine.

I go into the Edmonton Parts/Service Center February 23rd only to be told the part is not in yet. I explained that the order was confirmed to arrive on the 19th and that I also told the order desk that I wouldn't be in until the 23rd to pick it up. He goes to the back again to see if he can find it. Still no luck. Then a co-worker over hears the problem and starts to help him and goes down some other isle only to find the part is in. He says that'll be 49.34 cents. I explain that I had already given my credit card number and believed that it had already been paid for he. I was told that it was not paid for and that before I could take the part I would be charged the amount on my card. So the clerk swipes my visa and riings through the charge.

A few days later, I check my online banking statements and notice that not only was I charged the 49.34 on February 23rd when I picked up the part, but I was charged a second time on February 26th. I called Sear Canada only to get the royal run around and am told it's my problem and that I'll have to go back to the Edmonton Parts/Service Center to get it corrected. Like hell!

Today, March 17 once again, I'm on the phone to see why my visa has not been credited the extra charge.

1. Called [protected] National Service center tells me to call someone else.

2. Called [protected] Sears Parts tells me to call someone else.

3. Called [protected] Sears Parts Return tells me to call someone else.

4. Called [protected] Sears Edmonton Parts/Service Center.

The phone has been ringing for 10 minutes so far with no answer! What an effing joke! Since when is it up to customers to resolve Sears screw ups? This should have been handled promptly and immediately, instead I find myself asking Sears for a kiss, cause I'm seriously getting shafted!

I went in for a front-end alignment @ 8:20 A.M. ON 3/13/2010. Once my car was evaluated, I was told that I needed upper ball-joints, front shocks, and rear oil seals. I opted to get the shocks and rear oil seals replaced. My vehicle sat for extended periods of time with noone working on the vehicle once I authorized the shocks and oil seals be replaced. I finally decided to just get my vehicle and leave (12:15 p.m.), and asked that my tires be replaced on my vehicle and I would leave. The Manager asked me if I would stay and he would get someone to start working on my vehicle.? I agreed and work began on my vehicke and lasted for @ twenty minutes and it just sat again. This went on until I again inquired about the time that it was taking to repair my vehicle and work would resume. There were several other customers who were being subjected to this kind of treatment and we all were amazed that workers would treat customers like that. This game continued until my vehicle was finally finished and I was able to leave at 4:40 p.m. I wasted my entire Saturday at your store getting two simple repairs made. As a result of this kind of treatment, I will never use that store and possibly none of yor stores for automotive repairs again
I am writing to save someone else from the type of treatment that I was subjected to by inconsiderate workers at your store.

I called Sear Repair Service to have a technician come out to fix my dishwasher. They gave me a time of over two weeks before they could get a repairman out. The day before the schedule day of repair, I received an automated phone message that the repairperson would be out the next afternoon. They day of the scheduled service, I got a call from a serviceman at about 1 PM telling me he would be out in about 20 minutes to repair my washer, I said that it was a dishwasher and he relied that he did not do dishwashers and that would have to be someone else, he said he would check with dispatch and have them call me in a few minutes, I waited an hour and a half and no one called, I called the repairman back, he said that he had spoken to the dispatcher and she was to have called me right away. Waited another half hour but still no call. I called the Sear Customer Srvice to complain and was told they appologised for the error, however, they could not get anyone out to fix my dishwasher for another two days. I am not happy!

We bought a refrigerator from Sears in 2005. On Monday, July 6 this refrigerator stopped working. We called Sears about getting some one to fix our refrigerator. They said your warrenty is out, so you will have to pay for repairs. We paid $260 for repair service and 1 year extended warrenty. We were told a repair person would be at our home on Tuesday, July 7. After waiting most of the day, we called Sears to find out where the repair person was. We were then told the repair person would not be coming to our house until the following week on July 14. I don't know about anyone else but we needed our refrigerator repaired now, not in a week. Needless to say they gave us the run around on the phone. We asked for our money back. We lost all the food in the refrigerator. Now we are going to have to buy a new refrigerator. This refrigerator was less than 5 years old and should not have stopped working. We were treated badly by Sears and lied to. When we called customer service to complain, they were insincere about the whole thing and told us to file a claim on our home owners insurance. This is not how you do business and this in not how you treat customers. I am telling everyone that I come in contact with how bad Sears treated us, and to not buy anything from Sears.

I was in Sears at the LaVale, Maryland location with about $100.00 worth of Craftsman tools in my hand. I needed 2 metal toolboxes and asked the associate to please open the box so I could look at the toolbox since there were none on display. The associate refused saying that they were not allowed to open any boxes. I went to the store office and spoke to the store manager. To my surprise, the manager sided with the associate and refused to open a box with a simple toolbox in it so I could look at it. I told him there was no difference opening the box now or me buying and returning it. He still refused. My point is, if this is Sears customer policy, I will shop elsewhere. I put down all the tools I had in front of the manager and told him that he just lost my business. I went to Lowe's accross the street and purchased Colbalt brand tools and two toolboxes. Because of this incident, I will never, ever buy from Sears again and I am sure telling every person I come accross about my bad experience at Sears. It is a shame that the employees and managers at Sears could care less about the customers. Had they opened a simple box for a customer, they would have had a $180.00 sale. Now they lost a customer for life.

I bought 2 tires for my bmw 525i in march 21 2009 from palm beach sears. And I had a noise from the tire after one year. I went to sears in boynton beach because palm beach sears was closed business. I explained the situation about tires worn out and make noise while I drive 40 miles per hour. I talked to the manager dana taylor and explained to him. He said I have no warrenty although it says it has 60000 miles warrenty. He told me your tire is bad because your suspension is bad. I told him I can prove that my car suspension is good. He was very rude behavior and not resfect for customer. I thought I was treated very poorly and I felt very upset. I dont think dana taylor is qulified manager for auto center. I hope you can response me as soon as possible.

I attached original receipt.
Here is my number [protected]
Email. [protected]@hotmail.com

6567 spring meadow dr
Greenacres fl-33413

Do not ever buy anything that may require parts or service from sears canada!

Sears parts dept edmonton sucks!

Need a needle seat for sears lawn mower

No longer available, parts guy says well it will be in carb repair kit.

So it is ordered and paid for told it will be in, in a week and they will call me when it comes in.

Number 1 complaint
No phone number to call to see if parts ordered
Have arrived as they were supposed to be in 2 weeks ago and they were supposed to phone when they arrived and they haven't

Link from internet gives a local phone number for sears aprts department edmonton
http://www.profilecanada.com/companydetail.cfm?company=2049793_Sears_Home_Central_Appliance_Edmonton_AB

States here the phone # is 447- 8000 called this number 3 times no one answers
Called the 1- 800 number only to be told "well the parts should be there"
But they could not guarantee that they were at the parts dept in edmonton.
Make a trip 45 minute drive to the parts dept they can't find my parts finally after 15 minutes she finds the parts. No needle seat in the carb repair kit.
Asked the clerk do you have a phone # here no they don't

Quick to sell products

But don't expect them to stock any parts!

Top of the line high efficiancy furnace purchased and installed by sears!
This is my friends and I am looking after the house as they are away on a holiday!

Furnace service call to sears

Listed in the edmonton phone book under
Sears furnace sales and service call [protected]

How can I help you well this is not the furnace dept
What number are you calling I am calling the furnace sales and service number listed in the edmonton phone book
She gets rude and ignorant with me.

I finally get a number [protected]
Which belongs to the custom draperies division of sears according to the edmonton phone book

No heat in the house tuesday @ 2pm called sears

Asked for name : robert xxxxxx
Address: 875 xxxxx ave
Postal code : t8_ - xxx
Phone number : 780- xxx-xxxx

Told furnace is under warranty till 2014
Service man will be out within 24 hours

Wed @ noon

I call sears service to find out when this service person is coming no heat in house -6 celsius outside

Asked name robert xxxxxx
Address 875 xxxxx ave
Phone number 780- xxx-xxxx

The person I am talking to will get ahold of the service person and have them call me right away

Wed @ 2pm

I am calling sears service department again 23 hours no heat in house

Asked name robert xxxxxx
Address 875 xxxxx ave
Phone # 780- xxx-xxxx

Talked to frado he tells me there is no service request made for that phone # at that address

Note : in all conversations when asked for the name of the house owner I give robert xxxxxx

After 15 minutes of holding on the phone they have found the repair request under the wifes name her name was never mentioned in any conversation!

So now we have found the repair order and it is 2:15 23 hours and 15 minutes the house has been with out heat!

They will prioritized the service request and get some one out as soon as they can, but no time frame is given.

Wed 2:30

I call national customer service centre for canada [protected]

I tell them the problem I am having, her reply to me is well we don't have any tech's in that area and therfore have to contract out the work
A friend who works at sears tells me they have 3 tech's on sears payroll but they are just pencil pushers

So because it is contracted out it could be 48 hours before I get a service person I am informed

Wed 2:45

I then get a call saying that the service call has to go thru calgary call centre which is slated for friday!

Are you people for real?

4 days with no heat in the house

Get real sears service department oh sorry I mean sears non service department

Wed 3:02
Call comes from contractor inquiring did I have a service call request in

As they had a call from sears wanting to know why the service call had not been made yet?

And would the repairs be cash or credit card what it's under warranty?

Sears neglected to inform the contractor of this minor detail!

The contractor not having recieved a service call request from sears
Does not know that there is no heat in the house now for 24 hours!

Contractor said he will be there in 25 minutes and was there in 25 minutes

Furnace fixed by 4:30 pm on wed by the contractor awesome guy

My niece bought a sears washer and dryer had sears hook up everything

Find out 6 months down the road that they vented the dryer thru the furnace

Good thing the house didn't burn to the ground

She talked to management at every level of sears
And she may has well taken her head and smashed it against a cement wall
Because she never got 1 ounce of satisfaction from sears never mind an apology!

A friend who actually happens to work for this loser company
Ordered a dishwasher part 3 months ago was supposed to be in edmonton parts dept in 1 week they are still waiting!

Washing and drying dishes for 3 months for a family of 6 sucks!

Boooooooooooooooo sears shame on you!

Sears

Never ever will I go thru all this bullsh_t again

I would not buy a pair of socks from you never mind a major appliance

Consumers of canada be very aware of buying anything from "sears"

Warning: scam re sears warranty period for appliance repair. Sears offers a 1 year warranty on an appliance repair if you pay up front when you call for service. I called on 10/19/2009 and paid with a credit card. The repair was made approximately 4 weeks later and the repairman told me the warranty started from the day I set up the appointment rather than the day he installed a part and repaired the dishwasher. A letter to sears executive offices resulted in a voice message on my phone that said the warranty started the day I called and paid for service. I was not informed of this policy when I agreed to this program and they still have not answered my question regarding what exactly are they "warrantying" prior to the repair being made.

I have been purchasing Sears products for 30 years...this is the worst experience. Purchased a Kenmore 1hp Food Disposer (model #[protected] Serial # [protected]) and the following day had a 3rd party plumber installed it. The item was defective from the outset and I immediately called the Sears Warranty group they sent a technician who confirmed the lemon product. The nightmare starts now...2 hours on the phone with 6 different people and everyone kicking the can down the street...the result is that Sears will not pay to reinstall they will just replace the product...so for a defective item which is decidedly a LEMMON that I never used I will have to pay for re-installation charge...My advice is to not purchase any Sears product unless you intend to have Sears install it for you...unfortunately they do not say that in any of their documentation on the internet...As a result I will never buy a Sears product...

A few weeks ago i had my oil changed at the above sears. yesterday when i go to my car oil was all over my garage., and oil cover. thinking i had a leak i went back to sears. i was told that i had no leak. that the mechanic had not taken the oil cover off. he let the oil run in it then tryed to bend it to drain the oil out. there was enough oil left in the pan to leak in my garage. i have no idea how much oil is on my undercarriage. i would like to get my undercarriage and my oil pan cleaned by sears. at no expense to me thank you

I have a ge refrigator model psc23p ssa ss serial number fa422033 which I purched in oct, 2006.in the past few months I had to call for repairs six-seven time, parts are replaced and within two - three weeks the same problem starts again. The ice maker starts to leak inside the freezer and does not make ice.

What I want is a perment fix to the problem or have the refrigrator replaced.

I have been a loyal customer for many years and pay cash for all of my appliances.

Hoping to hear from you soon!