Sears
Reviews and Complaints

Ordered a freezer online. Choose a Saturday delivery between 4pm - 6pm. Driver called and said they had truck troubles and would not be able to delivery. So, went with the following Tuesday between 8:15am and 10:15 am. Took off work, no pay, and they did not call and did not show up. Called Sears Delivery at [protected]. Assured me that the freezer would be there the next Saturday. No show, no call again. Called Sears delivery back today...said Warehouse person will call me within 24 hours. What a bunch of crap! Very, very disappointed in Sears. Will not have a home delivery again, nor buy a Sears product if they can't do better than this.

I AM COMPLAINING ABOUT THE PROMPT SERVICE I WAS PROMISED ON MY WASHER. IT HAS A MAINTAINANCE AGREEMENT ON IT. I WAS TOLD HE WOULD ARRIVE BETWEEN 8 TO FIVE . IT IS NOW FIVE FORTY P.M. ON MONDAY SEPTEMBER 10 2007 AND I HAVEN'T HAD A CALL FROM NOBODY FROM SEARS.

I purchased a refrigerator with ice maker from Sears online.All the orders go to phillipins and they cancelled my order twice without letting me know but did not credit back my account totally and they owe me $214 and I have been fighting to get my money back but all the calls still go to phillipins and they pass me over to each other and they are all big cheaters and frauds .I think Sears will go bankrupt soon because they are cheaters and dishonest.
Nancy

I moved into a brand new home in July and purchased a new Kenmore, French Door, Fridge. Not 2 months later the refrigerator side of the unit stopped cooling. The freezer side still worked but I called Sears on a Thursday to have a tech come out and service it. The closest appointment was for the following Tuesday between 1pm -5pm. I waited and supposedly the tech called at 3pm, and due to not hearing the phone he skipped my service repair and went to the next appointment. I called Sears and they told me because I didn't answer I got skipped and now have to wait till Saturday for the next closest appointment.

So now everything in my fridge has gone to waist and am now eating out of two coolers filled with ice. Learning lesson, Don't miss the tech phone call even when your home cause Sears will make you take it right in the tail pipe...

Call 88 Sears and file a complaint.

Yesterday I got fired from sears... Ok here is the stroy... Yesterday on july 20 i went to work.. Around 4 o clock pm eastern time. An assoicate from the store came in to return an camera and older camera she had brought 8 months ago and wanted to exchange it for another camera. Well since this camera is passed 30days it needed an mangers approval. I then called my manger for the approval she ask me did she have a receipet i then ask her while she was on the phone and she said yeah. So i told my manger yeah. So i when i started the exchange i asked for her phone number and no salescheck came up. So i started the return process without a receipt ask for her id and went thru that procudure. My manger then came and APPROVED the transaction. She then took the camera. 15 mins later she calls and ask for the parts for the camera. So i bring it to her and she ask me why did i return this camera. Which i was confused since she just APPROVED it. So to make a longer long. They pulled me in the LP office thats sears security. They accused me of a fuard transaction because i returned an product outside the 30 day period. BUT WHAT I DONT GET IS THAT THE MANGER APPROVED IT .. while the officer was yelling at me she made a comment saying "YOU PEOPLE CAN RETURN STUFF LIKE THAT" Mind you the whole salesfloor is black. I asked what do u mean YOU PEOPLE she gout real quite and all the black ppl in the room put their head down. So that pissed me off. But they didnt FIRE THE MANGER that apporved it. Its the mangers job to oversee everything. Honestly i wouldnt be mad if she was fired but she wasnt. And if the LP officer did not make a rascit comment to me i wouldnt be mad... So what should i do ppl should i sue sears?

Well sears is going down the tube for a lot of reasons. Yes the online system sucks and they do have a lot of products online that can be ordered but are no longer availible in certain area's. Mostly due to new innovations and new models. You're model you ordered wasn't availible anymore and they cancelled you're order due to its unavailibity. You would be better suited not using that peice of junk online system. Becuase Online you dont know what you're geting. When you're geting it or if you'll ever get it. Ordering online is convient but the Poor sales associate in lawn and garden make$4.50 an hour plus comission since you tried to buy it online they dont get comission and you get a headach. I work at sears. I dislike it wish i could change things. But the store abuses they're sales associates and doesnt give a damn about employee turn over. I've been there for 6 months and have seen 3 Lawn and garden managers and 3 diffrent lawn and garden supervisors fired, quit or walk out. Sorry for you're problems. I wish things were better here too.

Never heard this either and I've worked in a few portrait places...lol. To momoffour...I've never worked anywhere the pictures are recycled...they are trashed. We might say that so people don't get their feelings hurt or as a customer joked once, have people waiting by the trash..lol. Pretty simple, you don't like how the company prints the extra pics, go some where else! Oh and to the nut that wanted refund on the extra sheets, its is SO illegal to copy the pics and then you want to return a sale item? Sale items are always final, in every type of sales environment!

Guess What! EVERY portrait studio does this! I have worked for most of them. It is not a guerilla technique. Good grief. Is that what McDonald's does when they ask you if you want fries with that? It is an OPTIONAL purchase.

About half of customers are thrilled because they wanted to order more anyway, and this way they are cheaper than normal prices. The other half don't really want them, and say so, and then they go home and don't worry about it.

Then there are a few nutjobs out there who make a federal case out of what is a normal business practice of trying to make as much money as they can.

I had the same situation but this time, I specifically requested the studio not to print any extra copies. I am going to complain about the studio to BBB. You never know where the pictures might end up. May be one of the folks that are supporting the idea of printing without customer's consent will be okay with their pictures ending up in the toilet at the mall they got their pictures or taken or they are okay with their pictures ending up on some porn website.

WOW I CANT BELEIVE THAT IS SUCH A PROBLEM WITH YOU EXPECIALLY SINCE YOU GO TO THE PICTURE PEOPLE WHO PRINT OUT MULTIPLE PICTURES OF MULTIPLE POSES! FYI: THEY RECYCLE THE PAPER THEY DONT THROW IT AWAY

I'am responding to this last email, make copies at costco do you realize if you copy pictures from a professional photographer it is illegal, they have a copywrite on them, no wonder why all studios or 80% of the studios make extra copies for customers, the studios are trying to recoup some of the money that consumers are not spending, just like if you went in and spent a total of 10.00 you were there probley an hour ( which woulden't even cover wages) for the studio, they you go and try and RETURN your pictures of your kids to get them cheaper somewhere else, nice. Which i remind you again is ILLEGAL!

The same happend to me in Montclaire CA at the Sears portrait studio.
We decided for a package when we picked up the pictures they offered us a set more for $20 plus tax we got the extra pictures. The next day I decided to return them and get the same set at Costo for about $2.00, but the employe at sears told me that those extra pictures couldn't be returned. If they did it was going to be a fee of 50% off the sale price. She was really rude and when I asked for the 50% back she refused and gave me a [protected] number to call them on this phone number . The service was the same or worst so I said I was going to sue them and complain with the BBB, so she said to me to hold on that she was going to call the studio and see what she could do. When she came back to me she told me to take them back for the 50% fee. Now I have to drive back to get $10 of my 20+tax. This is a really bad experince for us this was our second time there and the last one.

I'm no history major, but I do recall learning that a gazillion years ago, Native Americans did not like to get photographed because they thought the camera stold your soul. I'm glad they got over that.

"In the Chinese culture, images of people SHOULD NOT BE THROWN AWAY. There is a superstition that if people rip and throw away a person's image/photo, it does not bring good luck to that person."

In my 20 years of doing photography, I've not heard this Chinese superstition before.

Perhaps the studios could offer to burn the portraits instead, just for those that are still stuck in the middle ages. But since we're doing this for a living, there will be a $20 burn and disposal fee. ;)

Hahaha, i find your complaint so hilarious.

"We felt extremely violated that Sears Portrait produced photos WITHOUT OUR CONSENT, after we had already selected our order."

It is just a few extra photos they print out. you swear like the whole world is going to end becasue of these 4 extra photos that you have in OPTION, may i repeat OPTION, to buy.

:]

Portrait Studios are around to make money. Honestly, I can't wait for the extra's when I pick up my portraits - I buy them every time. I never get the option of purchasing them beforehand, but know that they come when I pick the pics up. It's especially great when all I want is the package special, even if the other pictures are really good maybe I can't afford them all, but know when I go to pick up my package I'll be able to spend an extra $20 to get all the pictures from the shoot.

Seriously, if you didn't want extra portraits, then don't go to a portrait studio. Take your own pictures at home.

Also - what about digital images of you or your kids? Do you feel the same way about them being destroyed? It's still an image of a person, when it gets deleted, it's the same thing as ripping it to pieces and destroying it. Is it the phyicality of it? What if you posted a picture of yourself, somebody got ahold of the digital image and printed it, then ripped it to pieces and threw it in the trash.

It's a money-making portrait studio. Get over it.

I'm sorry, but your complaint is completely unjustified and shouldn't be directed towards this company specifically. Over the years I've worked for several portrait studio's both corporate and individually owned. The majority of them will offer additional prints from your session at a greatly discounted rate. It has been my experience that the majority of customers WILL purchase these additional "composite sheets", "bonus sheets" or "spec sheets" as they're called. The majority of customers see this as an awesome deal, as they're discounted at up to 75% off of the regular price of the sheets originally. They are in no way trying to offend anyone by giving them this option. Do you also have a complaint against the DMV, they discard photos all day long, did you send them an e-mail too?
And yes, they're trying to make an extra buck, they're trying to keep their business afloat, and keep their photographers and employees paid enough to continue dealing with wonderful customers like yourself.

I am having the exact experience. In 2003, I purchased six low-E windows for approximately $575.00 each! In 2007, I put in a claim for two lower sashes which had tiny cracks in a lower corner. A Sear's Rep came out and agreed with replacing them. New windows were delivered to my house via UPS. I am having a similar issue which I have been attempting to resolve since late July, to no avail. Today, I have made several calls to them. They told me that they have no record of either my warranty or purchase! They only keep records for 7 to 10 years. BS!

thanks for the inform about sears windows i have them coming out to my house thurday for new windows/prices.

We have a Kenmore Convectional oven with a ceramic cook top .When we set the temp. then turn it on not long after off it goes and on comes the PF code.WE reset it and it keeps coming on .can i fix this could you help.

I went online to find a homebase job, this looked good, come to find out that it was a scam. I had waited for my 5 minute E-mail, and when I didn't receive it I started to worry. I went to rip off rebates and found out that there were many other people who were also scammed by this same coompany.

I made a purchase on 06/13/2009, which qualified for a $50 rebate card. However, I haven't received the rebate reward yet. I've contacted the Sears Rebate Center for several times. The first time, they said my rebate was on the way and I would receive it in 21 days. Then after one month, I contacted them again, and they cannot find my rebate info from their system. Last week, I called them again and they said they would contact me in about two business days. This the the email I received today:

"Unfortunately, we are unable to reissue you a Reward Card. You may have to contact Sears if you require further assistance."

I won't buy anything from Sears from now on.

In May 2009 i bought a stove at Sears and in June Sears Rebate Centre sent me the check, but i never received.So i called theme and they did tell me, that check was cashed in on June 15/2009. So, please take a look at this meter and let me know who took my check. Sincerely

Have been waiting for $71 gift card rebate since last Dec. Call rebate center every month. Answer always the same - "we're forwarding your request to the finance department". After many calls finally asked to talk to someone in finance but they tell me they can't let me do that. Last call was told card reissued on 25 July and I should receive it within 20 days. Here it is 24 Aug and no card!

I have never recieved my instant rebate credit card.

Why have these rebates if you are not going to follow through on it?! I've been waiting for my rebate since June. I received the same ole’ automated emails indicating that if will take 4-6 weeks to received. After not receiving my rebate 8 weeks later, I contacted Sears online on the rebate status site. It said to check my address to make sure it was right. Of course it was right. "I never had a problem getting a rebate from anyone else." I then received another automated email indicating that they would send a new rebate card out and not to use the old one if I received it. Six weeks later I still didn't receive my 'new rebate card'. I called the so-called 'rebate center' and they told me the new card was mailed out September 23, 2010. I received my rebate card on November 5, 2010 and to my surprise the card expired October 29, 2010! I finally decided to go the an actual Sears Store to argue with them. When the Assistant Manager called the rebate center they gave her the same run around saying they would process another card and it would take 4-6 weeks to receive it! I told the Assistant Manager that was unacceptable and she called them again and they told her that they had to turn my account over to the finance center and to call them within 3-5 days. Seriously, it is a rebate card, not my taxes! The Assistant Manager said she would call the rebate center in 3 days and I should as well. So, I call the rebate center 4 days later and they said that my rebate was approved and they are sending me a gift card for $50 dollars and I should receive it in a few weeks. I just went off... We will see if that happens. I am NEVER signing up for a rebate again with Sears and seriously considering closing my account with them.

I am done buying stuff from Sears. When they say that something is on sale, then they should disclose that you have to send a rebate in which will take two months to receive. But the sears rebate center always seems to find a loophole to where they can just keep your money. We bought a tractor in May, because we thought it was a good price. Only did we find out that we had to pay the full price at the register not the sale price. We paid in cash and credit card but the store conveniently only printed out the receipt for the visa transaction so when we sent in the rebate the companys reason for not giving us the rebate was that we didn't pay full price, but the cash transaction wasn't even listed on the receipt thanks to the wise sales clerk. Just another scam to basically lie to you and get your money without giving you anything back in return. I hope Sears goes out of business. I am in the military and will be spreading this from Georgia to California and yes I do know many people.

I have had several problems with Sears. I made a purchase on May 26th and on May 28th I tried to do an online price adjustment, but guess what the screen to fill the information in would not submit, so I sent an email in. I am still emailing back and forth with them over a price adjustment issue. Also I have tried to use the online rebate program what a joke. They keep telling me that it does not match up with the sales receipt. I even emailed them the receipt I have they say can't do anything with that it does not match our records in our system. I finally mailed in the rebate information let see how this goes. I wish I was under the 30 days right now I think I would return everything and go somewhere else. I spent close to $4, 000 and this is how I am treated. I need to buy a few more appliances, but they will not be at sears.

On May 9, 2010, I purchased an electric range from Sears and was promised a rebate. I submitted the rebate application online and indicated I would take the rebate as a prepaid Mastercard. To date, I have not received the rebate. So I contacted Sears about it. They replied that they had reviewed my records, and that the rebate had been issued to me two weeks ago. They suggested I look around for it, and also that I should check with Mastercard. I called Mastercard, and they have no record of me whatsoever. It is clear the rebate could not have been issued if Mastercard did not so much as have my name in its computer. I contacted Sears again with this information, and they continue to insist the rebate was issued. They again suggested I look around my house, and also that I just need to wait 21 days. That's the last time I buy anything from Sears.

I had to call the manager of my ROUND ROCK TX. IH 35 store many times. He finally credited my rebate $65. for rebate + delivery of Sears Dish Washer. I definately would call the store manager before I let rebates go down the drain. He was super nice. God Bless

In 2010 I bought a front loader washer and dryer from Sears. 3 weeks ago the washer bearing blew! My husband called Sears service line to order the part - which took approx an hour speaking with someone with NO service and repair experience. Sears proceeded to send the wrong part. When my husband called back explaining it was the wrong part, it took him speaking to 3 separate reps to finally find someone who took the time to send him a sketch of the washer to figure out the name of the part " as per Sears requirements". Once the right part was identified, the Sears rep proceeded to tell us that this part is on BACKORDER for 3 weeks. Are you f'ing kidding me...3 wks with no laundry! Since Sears closed all their parts stores, the public is reduced to suffering the consequences! I will NEVER order another appliance from Sears again! BUYER BEWARE...

The part is back ordered... How is that Sears fault?

On March 14, 2009 I had an appointment to have my couch & upstairs hall carpet steam cleaned. The 2 fellows doing the job arrived on time which was great. They looked at my sofa and found a tag which said it had a certain percentage of cotton. I knew ahead of time that if this was the case I would be charged an additional $ 20. which I had agreed to. They finished the whole job in 1/2 hour which I was really surprised about. Having had Sears do carpeting here before I assumed that the job would be a great one. I WAS WRONG!
I paid $ 143.00 for this service and I am not satisfied. My intention was to call and complain but we had a family member have an emergency triple heart bypass so more than the 15 days had passed (which really should have been 30 days - in my and several other peoples minds).
Needless to say I will never be having Sears steam clean another thing in our home.
I would appreciate your input on this matter.
Priscilla Cross
16 Limardo Dr.
Dartmouth, N.S.
B3A 3X4
pecross@accesscable.net

I ordered a bean bag chair in Nov for my son for Xmas. it was Dec 23 and I called sears to find out status of chair...they informed me that there was a credit problem. Called credit bureau and they said they did not have the right address etc on me...I told them I gave sears brockville all that info...so the address info was updated...bottom line, is no one called me to tell me what the problem was...why wasn't my information changed abroad globally with sears...how many sears departments do i have to call to change my mailing information. my son did not get bean bag chair, i didn't get a phone call from anyone at sears anywhere...why don't your people talk to each other...once info is changed it should be globally...i'm not impressed and will not be shopping at sears again as a result of this...customer service 5 thumbs down.

Carrie Crozier

took my car to sears auto in exton pa to have 2 front struts put on and a Alignment done took my car home the next day my car was making a grinding noise took car to a local garage an was told it was a bad strut took car back to sears auto for the noise sears put my car on lift an said theirs nothing wrong with the strut an that I needed a rack an opinion took my car back to local garage for second opinion was told again don't need rack an opinion that the struts is bad took car back to sears the store manager was so rude he was yelling an using foul language...I left the auto in tears went back to local garage he called sears up made a appointment to go back to sears to get strut replace when I get to sears they didn't have the strut they had to order the strut again the store manager was rude other customer were in the auto center an hearing this guy go off on me they walked out..when I ask for a refund for the struts again I got a hard time I'm a woman who knows nothing about cars finally after 5 trips to sears I got all the money back

This afternoon I brought my car to the Automotive Department at Westfield Broward Mall to have a nail removed from one of my tires and have a patch or plug put in at about 3:00 PM. I waited more than a half hour for a representative to get to me to ask about my problem. I explained my issue and he said they would get it done soon. This was at 3:35. I asked what time they closed and he said 7:00 PM. He never mentioned how many other cars were ahead of me. A friend picked me up and we went shopping and came back at approximately 6:45 PM. I went to retrieve my car and was informed that they had never done anything to it because there were 15 cars ahead of me. I wanted them to fix a flat not do a major tune-up. It might have taken 15 minutes to do. They wanted me to leave my car there overnight in an open parking lot and they would get to it in the morning. It would be ready "probably" around 10:00 AM. I asked for my key back and will take my business someplace more reliable. Needless to say, this is the last time I will be at Sears.

I just went into the Titusville, Florida Sears location for an oil change and tire rotation. The guy behind the counter was slow as molasses and it took about 30 minutes just to drop off my vehicle because he couldn't figure out the computer. Supposedly he was a manager (what the business card stated according to his name tag) and was really rude. In the middle of our transaction he tells me I need to wait because he needed to call someone back. I asked if we could finish up because my husband and kids were waiting for me in the car.(this was about 20 minutes into the transaction)

The real trouble started about an hour later. He called me to tell me the oil change was done, but they wouldn't rotate my tires because they said the tread was too low. My tires aren't brand new, but still have enough life left that I didn't feel the need to buy new tires today. I go back to the shop to pick up my vehicle and again, he starts badgering me about my tires. I said I didn't feel I needed new tires at this time, and that I'd just like to pay for the oil change and leave. He then walks away. There was another guest behind me and we were talking about how rude and unprofessional he was being. About 7 minutes later he comes back. He took pictures of my vehicle with HIS PERSONAL CELL PHONE! He was trying to show me them, and when I told him I didn't want to see, just check me out and let me have my keys he refused. He told me my vehicle was a hazard and I didn't want to know the truth. Again, I asked to be checked out so I could leave. He refused and told me that he would need someone higher up to sign off because I refused to believe that my car was a hazard and wouldn't release my vehicle to me. He said that they (Sears Automotive) are liable. By that time I started cursing at him. I couldn't believe what I was going through just for a simple oil change. He told me to get out of his shop. I told him that's what I've been trying to do for the last 20 minutes, but you are refusing to take my payment and give me my keys. He would not complete the transaction, so thankfully, my husband was outside and I sent him in. Miraculously, he took payment from him and handed over my keys without a word of how "hazardous" my vehicle was. I was being harassed by this man because I was a female. My car was held hostage because I refused to purchase tires from Sears and now this nut job has personal photos of MY vehicle on his cell phone along with my home address because of the paperwork. I don't know what this nut job is capable of. I honestly thought I was going to have to call the police. I will NEVER step foot in Sears auto center again. I called Corporate and filed a report. Hopefully, they fire this man as he's a liability to their company.

A simple oil change took over 3+ hours that was with appointment. Dropped the car off at Sears Auto service at 600 Mowry Ave, Newark, Ca 94560 @10:19am, went to pick it up @2:10pm. The car was still at the same spot. Sears Auto service had not touch my car. Talked to the customer service they had offered my key back. Thanks . Unprofessional service or they do not how to do the job and why are they still in business?

My husband took the car in to Sears Auto Center in the University Square Mall in Tampa Florida. I called them to see if they could look at the tire and see if they could repair it and if they could do it that night. It was a Monday night and raining. My husband was there for three hours and there were people waiting there that have been there all day. So eventually they never got around to him. We ended up having to leave the car there. They were also understaffed. I went to pick up my husband in the rain and when I got there I saw them drive the car with a flat tire.

They called us back as soon as we got home and told us the car would be ready in the morning to pick up by 7:30 am. When we got there Tuesday morning the tire was not fixed nor was it even on the car. So eventually they fixed the tire and found a leak and was able to repair it, but we had to wait for it.

When they pulled the car around, the side panels on the car were detached from the side of the car. They had popped both side panels on the car. We ended up having to take it to Toyota and paying $280.00 in repairs because they do not know how to jack up a car properly. Toyota had stated that on my paperwork. We tried to contact to sears but they will not give us any information and are claiming its not there fault. I will never take my car there again.

I had my oil pan gasket replaced in Dec. 2012...two months after in late Feb. 2013 told them it was still leaking...brought it back again and was told that it's not coming from oil pan...that it was coming somewhere engine block...brought it to a local mechanic to put some dye and come back a week...and was told it is oil pan gasket itself that either it was too tight that the gasket itself was squeeze that has like tongue sticking out around the between the cover and and the pan. Brought it back again local had the neon blue light and was told oil around "is" oil pan gasket as I was right beside the mechanic and seen it for myself while hoisted. Therefore I brought it back to Sears week later...then a mechanice tells me "well in order to replace it we have to drop down your muffler line from manifold to get to it, but the muffler's line where connects to manifold bolts are rusted if it breaks from catalic coverter section that has to be replaced as well! and that if I do have it replace it's under warrantee the gasket only but I have to pay another oil change too! wtf! So i only had it change oil...it just didn't make any sense the original date of changing gasket in Dec. then put a oil..written sticker indicated oil change again in 3 months or 3k miles Manager gave me time to return it to have fixed in June 2013 wrote it under warrantee replaced since i don't drive my car too much it was due for another oil changed, Since it was almost for oil change and there's no noise or damaged with my muffler line unit..indeed it is rusty why not give it a try to replace the gasket? Manager is poor handling customer service, lack/under staff~!

Buen Dia soy Nelson Burgos resido en San Juan Puerto Rico y mi # de telefono es [protected] soy cliente de sears y sear auto desde hace mucho tiempo y normalmente llevo mi auto a alineacion, rotacion y balanceo de las gomas de mi auto en el sears auto de plaza las americas en hato rey. Ayer Julio 12, 2013 a las 8:00 pm fuen dia de los que normalmente llevo mi auto para dicho servicio y me atendio la gerente de turno Johan Ramos y se nego totalmente a brindarme el servicio que yo normalmente recibo sin ningun problema anteriormente, inclusive unos de los tecnicos me ofrecia con cortesia diferentes otros servicios y Johan Ramos gerente de turno en sus palabras decia que era botar el dinero despectivamente. En discucion le pedi que me diera el servicio que era lo unico que queria y se volvia a negar y los otros clientes miraban y escuchaban y ella (Johan Ramos) sin importarle que yo andare con mi familia ( esposa, hijos, madre, padre) levanto discusion y malos ratos en ellos y en mi personalmente. Luego le pedi que si no me iba a dar el servicio que me lo diera por escrito y ella sedio y lo autirizo, voy a sears auto por que siempre eh pensado que dan un buen servicio para tu auto y para uno como persona, no dejen que personas como estas cambien nuestra forma de pensar como clientes. Les agradezco su atencion, gracias Att. Nelson Burgos

I had great service with Sears and everyone was quite friendly and helpful until I went to clean my vehicle, looked in the trunk and noticed they forgot to put the spare tire back in...When I called I was deemed ignorant as to where my spare is located in my very own car of which I had to put the spare on before driving it to Sears and a liar due to the fact that the employee/technician swore he put the spare in, so I do agree that they take the words of the employee over the customer, but in this case, unless I parked at some radioactive nuclear site where spare tires disintegrate, where is it? This guy should just admit his mistake on misplacement of the spare and failure to put it in its proper place, my trunk, instead I have to call corporate

What a whiner. It probably was your fault. Tire machines are designed to not scratch wheels and the balance never touches the outer edge of the rim. You probably damaged your rims then got new tires and tried to pin the damage on the tech. When they wouldn't kiss your a** and give you new rims which you don't deserve you got pissed and wrote this piece of garbage complaint.
You drive a mercedes so you're most likely a cheapskate a**hole, and I'm probably right about what you did. Sears AC takes good care of their customers, despite what this sniveling little b**** says.

Oh, yes...STAY FAR AWAY FROM SEARS!THEIRSVC IS HORRIFIC!I purchased 4 tires and was told the price included the allignment, and also there was a 4 yr waurantee...It is only 3 yrs ago, and I wa told to bring the car in that they tires would be replaced or fixed at no cost to me...HA!I have talked to the manager(Independence Mall, Kingston, Ma)andhe replaced 1 tire because the 2 mechanics that tried to pull a screw out...Unsuccessfully...So he said that yes, they werestill under waurantee, and that the other 3 tires were fine...I was then told no allignment was ever done, because it was never paid for...They didn'thave it in the computer...Let me tell you a story about a technician in Hanover Mall, Ma that said he did an oil change, I paid for it, and my 2 year old car seized on the high way!I weent back to the store, and they could not findme in the computer!I didn't keep my receipt...So, bye bye 2 year old car...Now don't say stupid for buying tires...I was stuck at the Kingston Mall and figured how can you mess up tires?OMG!To those that say"Oh, I never have probs with Sears...You can learn yorown lesson...They are a bunch of idiots!I went to get my inspection sticker, and the big fat "R" for rejection says it all!I called the Sears auto back, and was told themanager was out...I called regional and District manager...TheDistrict manager wouldn'tgive me the time of day, andI called the regional mgr who saidhe was on vacation, andwould talk to the district mgr...Noone evergot back to me, so I called corp...They called the store mgr, who now said that my tires were no longer under warantee, bcus it was not only 4 yr warantee, it was 36, 000 miles...whichever came 1st...

Hello,

I moved to PR back on October 2018 from Texas. I bought a washer, dryer, a stove and fridge. I opened an account to pay the appliances monthly. When the fridge was delivered, the delivery truck hit my car parked in front of my property. My property street is a dead end non busy street. They had plenty of space for the delivery truck maneuver. I am claiming this incident now because it took time to register my in PR. Sears say they do not have records of my purchase because has been more than 30 days. The local Sears store in PR told me that they cannot do anything because the damaged property is not directly related to the appliances or structure of the house. I did a claim to their auto insurance company and it still in process. Their insurance company say that they are going to send me a check when claim is finished. They are not going to provide anything else. They are not going to help me with transportation while the car is being fix at the shop. I need a car to get to work those days, what should I do?

I purchased a Kenmore elite trio refrigerator [protected] August 2016, aug 6, 2016, at sears in Memphis Tn., told it would be delivered within a week. On the day of delivery, got a phone call and sears said it had been back ordered. We had sold our old one and customer picked up the night before our scheduled delivery. We did not get our refrigerator for weeks. Hello. Have had severe trouble since and have been without for four weeks now and after multiple attempts I sent Eddie Lampert a email and called for a week so I will paste the rest of the story, this is the email I sent him. How r u? I’m sending this email because no one has sears has been helpful or done us right. On August 6, 2016 we purchased a Kenmore elite [protected] refrigerator under the name of Sylvia Moffatt, that’s my elderly mother who lives with me that I care for medically. To start off we were told delivery the next week and sold our refrigerator the day before scheduled delivery, well guess what sears called the day of and said the item has been back ordered, three weeks later maybe four becasue we had made our first payment before it was even delivered. No apologies nothing. The cost of having to keep her medicine and food right was a headache. November 2016, I open the fridge and it’s not cooling, open the freezer and everything in the freezer is ruined, it appeared the freezer went first and then the fridge part is why I didn’t notice the spoiled food in freezer, so I call sears and first available appointment is two and half weeks even after I explained my moms medical needs, so a week into no refrigerator, my daughter opened it for some reason and it was working again, so I call sears and tell them and keep appointment eventhough they wanted to cancel, well day of appointment no one shows so I call and they said the tech decided since it was working no need to come out, I said well it would have been nice if u had filled me in, but since it was working I went about my business, March 2017 same thing all over and sears came out after two week waiting and said the compressor needs to be replaced so they order part which takes three weeks to get here and mysteriously in the third week fridge stars working, I didn’t call in this time so they wouldn’t cancel on me and a week later tech comes this is four weeks now with three weeks of no refrigerator, so the tech gets here I explain everything and the compressor was only pulling one amp, but to my surprise eventhough the compressor was sent here the tech chose not to put it on becasue it was cooling some at the time and cleaned condenser fan instead eventhough I saw no dirt and I pleaded with him to put the part on as it was not pulling the required amp, he said he could not do that because it was cooling some and leaves after he charges for a water filter and air filter that did not indicate needed changing, he said the amps would pull right after replacing those and cleaning the clean condenser fan. Same thing happens in November 17 again, except it was out for two days and again two week appointment, this time sears calls and ask the day before was it cooling any and I told them it barely keeps anything cool and freezer doesn’t freeze solid, to my surprise they cancelled the appointment. By the grace of god as my mother was in the ICU, the day we arrived home it was working and in July of this year 2018 it goes completely out again, called and two and half week appointment, sears tech gets here, happens to be the same tech from last time says, yep compressor is locked up and on the phone I had given sears the master protection agreement number which I purchased last year when warranty went out over the phone from sears and the number they gave me eventhough I asked them to mail me proper paperwork was [protected] and after I didn’t receive paperwork they said I didn’t need it just this number and it was a three year protection plan from the date of purchase of the refrigerator and I said well that’s not right becasue I purchased it a year later but what ever, so back to aug 7 when tech is here he told my husband and I, by the way you have no warranty on my labor and the part is on back order for four weeks and then u have to call and schedule me to come back after u get part and I said sears didn’t tell me we had to pay for labor nor the part was on back order we were told after doing diagnostic on phone he would have the part is why it took two and half weeks for appointment, then he told us 492 would be the cost of his labor and we would be without a refrigerator for almost six weeks. My husband said this is ridiculous please just leave because the tech admitted he didn’t put this part on last year. So I call sears immediately about this warranty and back order part and they say now no one has ever been here but once and we have no warranty that’s just a customer number what ever that is and that’s a customer number what ever that is and yes the compressor is covered under warranty but not the labor, but feel free to order and pay for the part myself. I have spent hours days and a ton of energy on this and the fire department and ambulance service because of my elderly mom not getting the proper foods because have u ever tried to feed a family out of coolers for weeks on end. So I have ordered that same compressor they say was on back order from sears and it’s susposed to be here tomorrow the 15, four days after order and I have to pay a certified tech not sears though at this point so my compressor will still be warranted eventhough everyone that is a professional in this town said that’s a linear compressor that will go out within six months again and won’t touch it, they recommend throwing this high dollar refrigerator away and starting over, I can’t afford to do that seeing as I’ve already paid 2000 dollars on it and still owe close to 2000 on it by the time interest is accumulated. Sears has rigged their records and this is so not right. I’m to the point of calling our news station in Memphis tn and asking them to open an investigation, pulling my phone records and what video and audio I have, sears has been here five times well susposed to be five because they cancelled but definitely three times for the same issue. I grew up in a household where my parents always purchased sears appliances and this is awful and in my opinion illegal. Very sad and no one wants to help from sears. At this point I want a full refund or a brand new refrigerator that works. Please, please don’t ignore us like everyone else has please. My phone number is [protected] My address is 2277 Bethany dr Southaven ms 38672. We purchased this item from sears at the south land mall Memphis tn. Please help us. I have a family who depends on food, a sick mom who depends on medicine and food. I can not afford to buy even a 500 dollar one at this point, espically after buying the compressor and still have to pay to have it put in we have spent so much money in take out food, Ice and all the food we lost every time this refrigerator went out. Please put yourself in my place. Thank you. Nanette Nelson. Ok now we received the compressor on wed the 15 and there is no drier filter with it, the certified tech was already here and I did not know the filter wasn’t in it becasue this is what sears told me just a few days ago, I can’t get the photo of the chat to insert, but sears assured me the filter drier was included, I do have the screenshots of the chat, so here we go again, had to pay for tech that came out but couldn’t do job without drier filter, so I call sears this morning and the woman totally ignored that I have a copy in black and white promising the filter and says I can order that for u, after repeating this five times she still ignored that fact so I asked for a supervisor as I have every call I have made minimum one hour calls up to two hour calls with them and she puts me on long hold, comes back and says no supervisor available, this is the reason I have reached out to Eddie Lampert becasue no one will help And I saw a post to email And call his office to make executive complaint. I have left several messages with his office and sent 12 emails to him And he doesn’t respond either. This to me should be criminal. So now I’m waiting on drier filter.

Sent from my iPhone

I bought a Kenmore Elite (LG) trio fridge, in april 2015. The compressor went out July, 2018. Paid over $2, ooo. If I had known of all the problems these fridge's have, I would not have bought one. What a RIPOFF. Cheap, EXPENSIVE, Disposable pieces of S@@@> Sears used to be a reputable company, but anymore. How I lonfg for the good old days when things were made here in America, and lasted DECADES

Have been a loyal Sears customer for a long time. Had Kenmore refrigerators in the past and have been great. Bought an Elite side by side a few years back. Ice maker stopped working within a year. Bottom refrigerator drawer has already been replaced. Deli drawer is about to go now. Started getting hair line cracks inside the walls of the fridge. Now they are bigger and are rusted. The metal drawer racks are rusted and get mildew constantly. It's been a horrible experience. Customer service said they can not help. So disappointed!
The add photo option does not work. wish I could show the pictures.

Sears refrigerator with bottom freezer.Model 795.[protected]. Lights stayed on with door shut. Could not get lights to turn off. Discovered after smelled smoke. Melted plight cover. Warped top of refrigerator and doors. Ruined about $450 worth of food. Anyone find a way to be compensated please send an email to David_eaker@bellsouth.net

I received a notice of a civil suit on LG Electronics a long time back.. Up until now June 20, 2017 the only problem I had was with the compressor switch. I paid and had that replaced. At this date I had refrigerator bulbs that stayed on and started melting my light fixture and causing the refrigerator to get warm and all the alarms kept ringing. Fortunately we caught the problem before we seriously burned the house down. We removed the bulbs and are now trying to contact the Administrator of the LG claim to find out the status. Has anyone any information about this issue or any issues they had later in time. My refrigerator was bought in 2007.

I just read a multitude of accounts describing problems with Sears Kenmore Elite refrigerators. I only wish I'd thought to consult the on line blogs and better yet, Consumer Report BEFORE purchasing their "Kenmore Elite Grab-N-Go" model on 11/30/2013 during the Christmas "Black Friday Sale". In fact, the unit would not be delivered for another 6 months (5/14/2014) when my new home construction would be completed. I'd even passed on having the builder provide my refrigerator along with the rest of the kitchen appliance package. I CHOSE to buy the Kenmore Elite because I "trusted" the Sears brand. The original price listed for this Kenmore was $4, 299.99. I only mention the price to emphasize, as many of the others before me in their accounts that these are very expensive refrigerators that factor majorly into a household budget. And at a minimum, with an outlay of this amount, one would expect a quality product that would last many years or if need for repair, Sears will stand behind it. That said, much to my chagrin, just about 3 week s ago (12/7/2016), I noticed that items in the freezer were beginning to slowly unthaw. Mind you, I've had the refrigerator for only 2 1/2 years. I began by calling customer no. 1-800-4-MY-HOME. By the way, I did not purchase an extended warranty. I was told that the only thing they could do for me was send out a tech at $99 service fee OR I could purchase a one-year warranty "plan" at $49/mo. However, my refrigerator would not be covered until after 90 days. Needless to say, I didn't sign up. Over the next 3 weeks, I would speak with at least 8 other people in 5-6 departments (i.e., customer service, customer solutions, manufacturer, recalls, etc.) about my issue -- NONE offering solutions or hope. During the period, a tech came out 5 times. The first time diagnosis was a bad compressor (which was replaced free due to 10-yr manufacturer warranty). However, the fridge would only "begin" to cool during the 24-hr "wait and see" period, only to stop cooling again EACH of the 4 times the tech made repair visits. As I write today (12/29/16), I'm scheduled for the 5th tech visit at 1:30pm. It's obvious that this refrigerator is a "lemon" -- they can't even fix it! To paraphrase an earlier blogger, "the Sears old exists no more." I, too, had been a long time customer (over 25 years) based in part on what I'd experienced as a child when my parents did business with Sears -- remember, before there were Home Depot, Lowes, Walmart, HH Gregg, etc. Well, no more, ANY one of Sears' competitors offer me more promise and hope at this point. My relationship with Sears is definitely finished, and not so surprisingly, I'm hearing the same from scores of others. BRJ--Montgomery, AL

Sears Kenmore Elite the model I have made by LG is beyond junk. It is no wonder Sears is going bankrupt. I would tell anyone that is thinking of purchasing from Sears to RUN to GE or anyone else. Sears refuses to stand behind what they sell. ZERO CUSTOMER SERVICE OR LOYALTY.

We purchased a Kenmore Elite Refrigerator on 6-24-13 and that is the last time I ever purchase an appliance from Sears.
The ice maker has been replaced twice, the flapper in ice maker has been replaced, the mother board has been replaced and the gasket has been replaced.
Last week I replaced the water filter and the ice maker has ceased to function and my warranty ran out. I have a 20+ year old GE in the garage that makes plenty of ice.
My Father loved Sears and I have been a customer since I was 16 (1959). I am very disappointed with Sears.

DO NOT PURCHASE ANY APPLIANCES FROM SEARS.

Remodeled my kitchen and bought all top-of-the-line Kenmore products, thinking I was going to have a wonderful kitchen filled with nostalgia. Wrong! I've made lots of service calls and find that my kitchen has been something of a nightmare. Double oven has a difficult time keeping accurate temperature; trio refrigerator is now not cooling/freezing. Customer service is really a joke. There really seems to be little investment in actually helping customers solve issues; what they wanted to do was sell me more products and services even when I was on the phone complaining about products that have repeatedly broken down over the mere 5 years I've had them. I'm now facing the expense of removing all the Kenmore products from my kitchen and going in a very different direction. I would really caution anyone thinking about Kenmore products to be really careful. If you must have any of these products make sure to get all the extended warranties your money can buy. Me? Never again! Money wasted.

Maybe it was the "organic" food. I bet some tofu got lodged in the air intake. Sorry you had such crappy service, but I'm willing to bet, based on how you HAD to let all of us know how organic you are, that you get upset quite readily and find offense at every turn.

We have an Elite fridge that the ice maker went out after (0f course) 14 months and the warranty expired. Waited on the repairman and he said it was easy to reinstall and did we want him to come back, hubby said no, I can handle it. The new part came and we didn't get around to installing it for a couple months and the new part was broken, they wouldn't replace it saying that we didn't call in a timely manner. My brother took the two apart, used the part from the old to fix the new. After taking it out the old one had almost no telfon left on it, I guess we drank it through our ice cubes (what health affects does that cause?). Now my water no longer works on the door...this fridge is about 3 years old...piece of CRAP. I won't buy another Kenmore product again, very dissapointed in this one.

I too have a Kenmore Trio. We purchased it in 2003. We have had the starter replaced $200. Three months later the compressor goes out. Sears says they will be out in a week to diagnose the problem then it will take another 2 weeks to get the part and another week to schedule the actual repair... one month without a refrigerator at best! Nobody at Sears cares about the customer. I will never do business with Sears again and I encourage anybody who cares about customer service to do the same.

Wow, that was really poor customer service. As a Sears employee, I can tell you that your issue, while not rare, is indeed an example of the many calls I get each day. You should have had a loaner fridge while you waited for it to be repaired or because the problem you had occurred within the first three months (three days even!), you should have had an immediate exchange. Under the warranty you would have been entitled to $200 of food loss...

Sad to hear though, not surprising.

Called American Home Shield mid September who sent them out. Had them over twice. Appointments took 2 weeks each time! 9/28 & 10/09. Each time they ordered a different part which would not work. Always called with the same excuse that they weren't coming within the four hours. 5 weeks and still not repaired. Scheduled the next appointment for 10/20. I Called another repair shop. Came the next day and within ten minutes, he diagnosed it, replaced the part and my microwaved was repaired. I would like my $75.00 returned. They did not repair it within a reasonable time, over 6 weeks, and it still was not repaired. The repairmen did not have a clue what to do. My time was wasted.

I agree, very poor service but I don't fault the servicemen, it appears to me the company is very mean to their employees, expects more of them than humanly possible, has absolutely no regard for the customer's time, they expect you to take the whole day off to wait around to be called and told that the service person won't be there.

Again I don't blame the servicemen because they work them like borrowed mules for very little pay I imagine. My husband's thoughts are that they could drive tiny cars around because they never have a part in those big vans, always have to order it and come back next month or so.

If Sears contracts this company they should drop them, keep the servicemen and treat them with more respect and give them raises. A & E gives Sears bad karma.

THE SAME THING HAS HAPPENED TO ME. I AM VERY DISSATIFIED WITH THE WAY THEY ARE TREATING ME. WHEN THEY TELL YOU THAT THEY WILLBE THERE ON A CETAIN DAY AND THEN TO FIND OUT THAT DAY A EMPLOEE THE MADE MY APPOINTMENT MADE IT FOR MARCH13 INSTEAD OF FEB.13 WHICH WAS THE RIGHT DAY. NOW THEY ARE WANTING ME TO WAIT ANOTHER WEEK BEFORE THEY COME AGAIN. TO ME THERE IS NO EXCUSE FOR THIS. TRYING TO TALK TO SOMEBODY IS LIKE TRY TO TALK TO A BRICK WALL..THEY ACT LIKE THEY DON'T EVEN CARE ABOUT THEIR COSTOMERS.

VERY UNHAPPY COSTOMER

My glass oven door shattered this past weekend. Sears Kenmore induction stove. Scared me to death. While trying to get away, I hurt my leg. I cannot believe how prevalent this problem is! Why is this continuing to happen to others? If Sears (and others) don't rectify the situation, there will be a serious injury. Millions of pieces of glass were everywhere.

This evening our Sears induction range oven door spontaneously shattered. The oven had not been used for weeks, only the cooktop. My wife was cleaning the cooktop and had just opened the oven door just enough to wipe the top edge.

My 13 year-old son called me at work this afternoon, upset and terrified that our oven glass just shattered! The oven was cold, and hasn't been used in two days. He was just sitting there and heard a loud bang, and saw that it was the oven glass. At first I couldn't believe that this could happen on it's own, but after googling "my oven glass just shattered", this was the first site to pop up! Are you kidding me?! We have a 3 year-old Kenmore glass top, electric range (not sure the model, because I'm not home) - How does the glass just break? I have called Sears, and they will send a repairmain in 6(!) days, but I don't feel that this is your normal repair-past-the-warranty-date, that I should have to cover!

This just happened to us for the 2nd time. First time we waiting a long time for Sears to fix the door. They sent the wrong door and we had to wait longer. Now tonight it shattered again while I was making dinner. Glass all over the inside of the oven. This is so dangerous and it is very upsetting to see reports of this dating back to 2011. Why hasn't there been a recall and why hasn't Sears and GE developed new doors that don't shatter. So thankful that no one was hurt. Having read these reports and reports on other websites I am not optimistic about Sears being very responsive to our problem.

My Kenmore stove front glass just exploded. My husband currently cleaning up with a shop vac. We have had this stove for 2 years. I have not used the oven in over 48 hours. I will be contacting sears tomorrow.

My above comment has wrong model #. The correct model # is [protected]

Model # 7909745 Oven glass exploded also. Found this website searching for the top. Scared us all to death. Gladd hit my 12 year old son's legs and made a few minor cuts. Very frightening. Was glad our pet was not standing in front of the oven. Calling Sears tomorrow. Not expecting much given these responses, but on principle I'm letting them know I'll never buy one. Came with the house only a couple of years old. Would love to buy an oven with no window period.

My Sears Kenmore induction range model number [protected] only 1 year old shattered 2 weeks ago it was cold happened in the evening! they Sears did nothing about it! They should be recalled its defective!

My Sears Kenmore model [protected] front oven door just "exploded" at 11:00 p.m. It had not been on for about 4 hours. What a frightening event. Thank goodness no one was hurt. Sears should replace these or take them off the market. Our model is 3 years old. We paid to have the glass replaced, but how long will this one last? Nonsense!

Yesterday I preheated the oven to 325, reached for the handle to open the oven and the front glass shattered. The oven is just over 2 years old, the extended warranty was expired. Sears wants $75 to come out and give an estimate to repair the door. Model #92803.

although the washer indicates a delicate cycle, it still uses the same agitation as any other cycle. This results in a non gentle agitation and spin cycle for delicate clothes. I feel this is a mis-representation of the "gentle" cycle. Any thoughts?

I posted a complaint, but it went to another area.(?)Divide and conquer
I just started using my new Kenmore 500 washer. About 6 loads. First load took me 10-12 min to untangle a pair of tennis shoes from the rest of nearly the entire load. I have never done anything unique with my prior washer, which was a Kenmore model...I think it was over 30 years old. Couldn't even find a year or model # on it. Wasn't sure I could get the water pump replaced. This machine is noisier. I thought they used better insulation or was I supposed to pay another $200 to get it quieter.
Then today, I was further ticked. I did what I would call a normal wash. I went to take a sneak peek. Wish i hadn't. The water level was so low; more water in my toilet bowl! Needless to say, I was ___ not pleased. Is this a government regulation-intrusion method of water conservation?! I wasn't believing all these postings on various models. Now I do. However, there is no better alternative. Complaints abound!
I just looked up the 700 series. No better. Now I wish I could have my old girl back and try to fix her. I don't have a lot of laundry. Did without since Thanksgiving...except for 2 loads at my uncles'.

I accompanied my boyfriend on his visit to dayton dental and orthodontics inside sears at the dayton mall. That place is disgusting. Floors were filthy, there was trash on the floor in the exam areas and the exam chairs are in ragged shape. We did wait almost 40 minutes past our scheduled appointment. It seemed like a slaughter house to me. They were moving as many patients through that place as they could. Seems as if they are just trying to make as much money as possible.

Wow... I had to read this post twice before I realize that someone else had written it...(and not myself) I experienced (exactly) the same treatment! all I wanted was the spaces closed between my teeth and the orthodontist instructed me to follow his advise to sign a contract for the same treatment. To my surprise my spaces were not closed! my wires were NEVER changed...and He also recommended that I see someone else in the office for ventures! I was so heated... I think the are on a money scam... miss diagnosing patients to get capital dollar from unsuspecting patients. I have had my braces on for several years now due to no one wanting to treat me because they weren't the ones who initially put them on. (TOTAL DISASTER).. I had several cavities also and the orthodontist had not told me anything! (SO UNPROFESSIONAL). I would not advise anyone to receive treatment from SEARS DENTAL...the staff treats you horrible and you will be thousands of dollars in debt with NO results! I can't believe that they are still in business! SEARS DENTAL is a SCAM!

I ordered custom made blinds form Sears Home Central in Edmonton. I was really undecided but my husband liked them and I was pressured by the Sears representative (Jan) that they were the best thing I could order for my house. I finally gave in and ordered the blinds. I asked the representative what would happen if I changed my mind. She replied that I was signing a contract..., giving me the impression that once I signed on the dotted line, I was obligated to go through with the order. A few days later, I phoned and asked her how Sears' prices compared with The Bay since the blinds were 50% off at The Bay. I was given a big story about The Bay jacking up their prices and that their bottom line, after the discount, would still be higher than Sears. At that time, she reminded me that "the blinds have already been ordered...", again making me feel that it was too late. I finally went to the store and had a look at the blinds in the showroom. I really didn't like them and phoned her to cancel. I was 3 days late in cancelling the order, they held me to my contract, and I was told that I would have to pay restocking prices if the order was cancelled. I talk to her manager (Keith), and he was very rude, re-stating that Sears was holding me to my contract. I decided to get the blinds installed since I was already being charged about $800.00 for re-stocking. I did ask Jan and Keith if I could order something else and if I could get the $800.00 applied toward the new order. This was refused. I know I have some responsibility because I did not to read the fine print which states that orders can be cancelled within 10 days of the order. I am usually quite aware of the fine print in a contract but, given her responses, I strongly believed that I was stuck with the order and had no option. My fault, I guess, but I feed that I was misled and mis-informed. This is covered under the Consumer Protection Act and the Fair Trading Act. I do not know if I have any recourse here, unless I want to get into a long legal battle. I have since paid the invoice because I did not want my clean credit record to be affected.

Today I returned a TV and was told about a 20% re-stocking fee, which I was not earlier informed of. It seems that the information was to be found on the back of a Sear’s form that was stapled to my receipt. When this was pointed out to me, I in turn pointed to the front of the form that had my name and address collected on it, and a detailed list of information that I, the consumer was to have been informed about at the point of the sale, specifically the re-stocking charge. According to the Sear’s from, I the consumer was to have been informed about the restocking fee, not misinformed by omission. Based on this information, I argued that it was Sears who had made the mistake, and therefore ought to pay me a refund, which they did. Ps…never will I but electronics at Sears again.

It tells you right on the back of your receipt that there is a restocking fee on items such as seasonal, electronics, lawn and garden items etc. If costumers just started looking at the back of their receipt it would make things a lot easier you know. But of course they never do.