[Resolved] Sears Repair Departmentsears repair department in general

A copy of a letter i sent to Sears:

I'm sure this is nothing your company hasn't heard before as I have seen other posts concerning the service department at Sears. I'm sure I will receive a standard "Sears cares about you" reply letter. I called Sears about 2 months ago to fix my squeaky dryer, which cost me $130 to grease a bearing (20 minutes worth of work). I was given the 8 - 12 time slot, he showed up at 2 PM.

So now after 2 months my dryer squeaks again, so I called Sears again, luckily they have a warranty on their service for 90 days (A policy that actually does make sense) but the only timeslot which they guaranteed is 8-5 PM, and even on different days this is all she would offer me.

What in gods name kind of time frame is that! Do you expect people to take entire days off so we can wait around for your repairman to do sub par repairs. You might as well just say the week of March 19th. We can just take vacation and sit around waiting for your half ### service to show up.

I'm done with you Sears, and I will add my story to the thousands of other dissatisfied customers on the web, your stores are dirty, over run with vulture like sales people, and your service department sucks. I just hope when your stock hits rock bottom a good company buys you and turns you into at least something worth dealing with. RIP!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Sears's response · Apr 21, 2011

    Mr. Timothy Warren,

    First allow me to apologize for the delay in finding this post. I hope you get a chance to see this response and reach out to my team for assistance. My name is Misty and I am with Sears Cares Escalations team. I’m sorry to hear about these issues you’ve had with repair service. I can’t imagine how this situation has come to be this convoluted. From what I read here, we should have done more to identify and resolve this issue for you. You are a valued customer and we want to keep it that way.
    At your convenience, please contact my office via email at [email protected] so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the garage door opener was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Timothy Warren) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.


    Thank you,

    Misty H.
    Social Media Moderator
    Sears Social Media Support

  • Sears's response · Apr 25, 2011

    Dear TxFatboy,

    My name is Misty with Sears Cares and I am very concerned about what I have read here. Allow me to reach out and apologize on behalf of Sears for what happened with the service on your appliance. What you’ve posted here is not acceptable by any Sears standards and we would like to investigate this as well as resolve the issues. I am truly sorry that we have put you in such a frustrating situation and we would like the opportunity to make things right. When we set up a service call, we anticipate that we can get the service tech to your home and the service completed within the time frame we give you. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. Waiting so long for service is not acceptable.
    At your convenience, please contact my office via email at [email protected] so we can help. In the email, please provide a contact phone number and the phone number the item (s) was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (TxFatboy) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

    Thank you,

    Misty H.
    Social Media Moderator
    Sears Social Media Support

Responses

  • Re
    Renee Piontkowski Sep 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Let's add yet another... Four years ago I purchased a Sears Kenmore Elite in addition to an oven/stove combo which totaled over $7,000 from Sears.
    Yesterday, I scheduled an appointment for the refrigerator that is no longer working, which I certainly didn’t expect since Consume Reports had extremely high ratings – the very reason for the purchase. (It's internal temperature is a steady 58 degrees.) I scheduled a service call for 9/13/07 I was told the technician would be at my home between 1pm and 5 pm, and that he would call before arriving. If there was no answer he would not service, and I would have to reschedule. (Which put me in a position to have to speak to solicitors all day.) At 4:00 pm, a Sears representative called to inform me that NO ONE would be showing up to fix the appliance, and that I had to “reschedule”. I was astounded!

    The next closest appointment was 6 days away on 9/12, and then I have to be available ALL DAY! I was told since SOME of the parts are still under warranty, I am unable to call any other repair service, so I am technically held hostage by Sears. Everything that was in this state of the art refrigerator which we paid a couple of thousand dollars for has now spoiled.

    I called to speak with the sales person who received the handsome commission from our purchase and it was no surprise that he was no longer there. I did speak with the Large Appliance Department Manager, Chris Devans, in the Danbury, CT store, who when I pleaded for assistance, told me, “there’s nothing I can do, it’s not my department.” Nice! Well guess what, I will NEVER purchase another thing from ANY department in Sears, and I don’t recommend any one else to shop there either as they don’t give two cents about you once you’ve purchased the item. They may have made money on this sale, but they most definitely LOST any future business from me, my friends, family, and any one else to whom I can relate this story.

    0 Votes
  • Ja
    jahangir brelian Sep 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I strongly agree with this complaint. I have a problem with my Kenmore refirigrator, they gave me an appointment for 9/26/07 from 1:00pm-5:00pm, at about 1:00pm on that day, I called the repair center to make sure that a technician will come, they told me that they nobody available and I have to reschule and the earliest day was 10 days later. the people at the repair cenrt did not care at all.
    when I asked to be connected to their supervisor, they told me that they don't know who their supervisor is.
    I will never buy anything from sears

    0 Votes
  • Cs
    C S Hannon Sep 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I absolutlely aggree with the previous complaints. I ask myself over and over again why would anyone buy an appliance or an extended warranty from Sears.....only to remember that I did, but I will never make that mistake again! Yet again, service was scheduled for 09292007 for the dishwasher that has never really quite worked right. I was advised that a repairman would be out between the hours of 8-12, and yet again (not much of a surprise here, folks), not only did 12 noon come and go, but so did 1 pm, then 2 pm, with not even a call from customer service! Around 2:30 I received a call from the repairman who explained to me that he was " a little behind schedule". When I called Sears 1-800 number to find out why I hadn't been called, they placed me on hold for 23 min.'s while they attempted to speak to the local Oahu, Hawaii offce. Finally, the representitive returned and said he was unsuccsesful in contacting anyone, but I could try calling later. I was given the number, and again( surprise), the number I was given was the wrong number!!! But having gone through almost the same experience on 2 other occations, I knew I was just wasting my time. Thats all you seem to do when you deal with Sears is waste your valuable time! Well, I certainly won't waste my MONEY with Sears again!

    0 Votes
  • Se
    sears employee Oct 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    i actually work for sears and honestly on the record theres really nothing we can do at the srvc center but schedule apt. we do try to assist as much as we can but we have no control over the techs and really when we say those are the avail dates thats really all we have we ar at the mercy of the computer so if it says we dont have that day avail we really cant force anything in there and they are first come first serve apt.s so we cant just knock some one out of the list for you.... this isnt somthing we can actually tell you over the phone but its true how would you like it if we took you off the list everythime some one called in and wanted a sooner date .... but anyways i just thought id put my say in this because there is alot of things we just cant do.. and as far as speakign with our managers.. they have no control of that either they are here to be incharge of us and monitor what we do not fix problems the customer has...

    0 Votes
  • Na
    Natalie M Oct 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sears s*cks, it has been 6 weeks and every appointment they make, they dont show up. They showed up for 1 of 5 appointments! My fudge is busted and we have been eating out daily. I called 3 times one day and was given 3 different reasons for the no show. The operator even had the nerve to intentionally recite my phone number incorrectly to back up the no answer/no show reason even though they had the right number before. ....Well I just called again and just been told there was no record of anyone coming today. i told the lady that this was ridiculous, that i had formula to keep cold. She gave me an attitude and told me that it was my landlords job to get me a fridge in the meantime. My appts were 9/18/07 , 10/02/07, 10/8/07, 10/16/07, now 10/24/07.

    0 Votes
  • Vi
    Virginia Neuschwander Dec 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I too have had a horrible experience with "SEARS"!!! Their customer service really "SUCKS"!!! They need some real customer service training, talk about arrogant clerks.

    I needed a new dishwasher. I went to my local Sears store because I thought that would be easiest thing to do , as I live alone and I didn't want a lot of hassle. WELL!! let me tell you that's all I got from the very beginning.

    I was told that they didn't have the dishwasher in stock and they weren't sure when they could get it... I was told I had to realize it was Christmas and no body worked on Christmas... Being a health care giver I do work on Christmas. I wasn't asking for it to be installed on Christmas.

    The very arrogant clerk, said their installer had quit and they had to have someone from out of town do their instillation work...WHO WANTS TO HEAR THAT nonsense!!! If the store is having difficulty keeping people , that is not the customer's problem , nor do they want to hear about it. I'm sure Sears , as do many of the other department stores, pay the minimal lowest wage as possible . Therefore you have the attitude, "I DON'T GET PAID ENOUGH TO CARE"

    Let me train on customer service and how you should greet your customers and I just bet they would see sales increase by a lot. I'm I propositioning for a position , NO!!! I just know customer service very well and I have gone to many seminars on the subject.

    Needless to say I bought my dishwasher at another store, without the hassle and I am very satisfied... Will I recommend Sear as a place to go for appliance... Absolutely NOT!!!

    0 Votes
  • Ma
    matthew rhodes Jan 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    try this one on for size i've been tring to get my washing machine fixed since 07/07 it is 01/08 and still haven't had anybody to help me get it fixed.I've talked to sears 30 times . they say the samething over and over .I think the main problem is they are using subcontractors and they suck especially MOORES REFR. ,SC .They either don't show or say they have to order a part that supposely they change but doesn't fix the problem { thats if the part ever comes in}After months of talking to differnt people at sears i finally got though to the complaint dept..I talked to a ladie named WANDA. She sounded good' talked a good talk said she was going to call back and check on my case [she hasn't never have i ever got to talk to her again!! SEARS SUCKS NEVER AGAIN

    0 Votes
  • Er
    eric d. brown Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My parents bought a Boiler from sears 10 years ago and now that a warrentied part failed I cannot get anyone at the service department, installtion dept., heating dept., or anybody to fix it!There are people in the building with no heat beacause they can, t seem to locate the proper people to come out to do the work! This started March 4th. and every since they realized that they were going to have to foot the bill, every person I, ve talked to either transfers me to the wrong dept. or puts me on hold; then the phone goes dead!My parents are losing money because of the stupid inactions of this so, called dependable, forthright company.NEVER WILL I BUY A SEARS PRODUCT OR SERVICE!!!

    0 Votes
  • Ma
    Mary Ann North Mar 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Bought a vacuum from Sears. A standup with a flimsey plastic attachment wand. Little tabs on the wand broke... The whole wand always behaved like a limp wrist. Took the defective part back to Sears and was told by the Manager and Sales Clerk that a replacement part could not be given me because I had not loaded up the whole vacuum and brought it to the store. They had my sales reciept, they had the defective part, the part was under warranty and the failure occurred less than a month after purchase.

    What gives? This is Sears policy the little yuppie Management Swine told me. My Grandfather never had to deal with such meatheads under the old Sears. They stood by their products. Sear's will never recover until someone opens the old history books and finds out how real business is done. And fire all college educated, song and dance, meatheaded yuppy managers. If they continue to muck up the store, Sear's can kiss itself goodbye. If only one could ostracize the managers that would be responsible for the corpse of a once great company

    0 Votes
  • Ka
    Katurah B. Turner Mar 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My sears Kenmore range oven does not work. I called the service dept. was given and appointment for March 24, 2008. Call back on march 21, canceled because I needed a afternoon appointment spoke with Oliver was told that he would contact the dispatch and confirm the afternoon. I gave him 2 phone numbers to call. At that point I thought the problem was resolved, unfortunately it was not. I received a phone call on the 27th of March stating that the service technician would be at my home between the hours of 8-5 from your automatic service. I than call back to the service department and spoke with Donna you again assured me that the technician would be out in the afternoon on the 28th of March. While at work I received a call on my cell phone stating that the technician could not contact anyone and my appointment needed to be rescheduled. Again I called the service department and was transfer from Maria to Donna and finally Eric. Eric again assured me that he would contact the dispatcher and a technician would be out by 5:00pm. Again no technician. Called the service center spoke to Donna stated she would have the technician come out on Sat.. Again no technician called the service department spoke to Xavier was told he could not schedule an appointment for Sat. so the appointment has been scheduled for April 3, 2008. I requested to speak to a supervisor held on for 20 minutes no one ever came to the phone. I am a 3rd generation Sears/Kenmore consumer. Very disappointed with the lack of customer service and the reliability of your products.

    0 Votes
  • Ka
    KAREN KELLEY Apr 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had my kitchen cabinets refaced by Sears and was ripped off. I had enough material left over to reface 3 bathroom cabinets and a hall linen closet. When I called to complain about the excessive material they couldn't give me a good reason why there was so much left over. After asking the contractor why he wasn't going to reface the cabinet where the stove slides in he told me that he was ordered to do that and there wasn't enough material. I really got pissed and told him do you think I am an idiot? He said well maybe there was enough to do it. After many calls and no answers regarding the excess materials I gave up, my blood pressure was out of control dealing with these idiots. I called another contractor and used the materials to do the 3 baths and linen closet. And guess what I still have enough material do another 2 baths. Who do you think was going to walk off with the extra material, the contractor? I told him if you think this is leaving my house you are out of your mind.
    This was the first time I used Sears to do a remodel job and it will be the last, I wouldn't even go to there store to go to the bathroom. I tell everyone I see at any home improvement store my ripped off story just to make sure they don't do business with such a disgraceful store. Oh, by the way the contractor told me when he first came to do the job he had a bring a little EXTRA material and if I didn't mind if he could keep it in my house. Funny my name was on all the packing lists. I sure hope this gets posted.

    0 Votes
  • Ka
    KAREN KELLEY Apr 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    AGAIN, I WANT TO MAKE SURE ALL YOU HARD WORKING PEOPLE DON''T BUY OR DON'T DO ANY REMODELING FROM SEARS AND THEIR OUTSIDE CONTRACTORS. WHAT A NIGHTMARE IT IS. I POSTED MY COMENTS ABOUT THE CABINET REFACING I HOPE YOU READ IT AND TAKE YOUR HARD EARNED MONEY AND CALL SOMEONE ELSE. PLEASE, PLEASE, PLEASE. IF YOU WANT TO EMAIL ME MAY SO YOU WILL BE ASSURED I AM NOT TELLING YOU SOME THING THAT WASN'T TRUE.
    KAREN [email protected]

    0 Votes
  • Ca
    cathy rector Apr 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I cant understand out of all the agrevation that I have been through, I go on the computer and IM flippen out, all of these people have the same view point about sears that I do!they are rippin their consumers off and could care less. guess if everyone decides to quit going to sears and wasting their money
    on this so called appliances they sell they would be the ones to suffer and thats the exact thang they need to do! THe REFRIDGERATOR that I purchased has been worked on more than it has produced ice from the sorry icemaker, Seems like every time I purchase food to go in this piece ### I have to throw it away because the darn thang has quit working again.PLEASE CONSIDER MAKING YOUR CHOICE SOMEWHERE OTHER THAN THIS SO CALLED PLACE CALLED SEARS.

    0 Votes
  • Da
    Dawn Diener May 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We went to sears the yesterday, bought a lawn mower, took it out of the box, added gas and tried to start it, it wouldn't even attempt to start. The pull cord wouldn't even go past my thigh. Called Sears and they told us to bring it in. We did not that it did us any good they would fix it in 2 weeks, (that will cut my lawn). Fix it I said it never even started to begin with why can't you give me my money back and I'll be on my way. Thats not our policy so they sent it in to FIX something that their trying to blame us for. How could we break something we never even got started... any now it's Saturday and of course there's noone there that can help us.

    0 Votes
  • K
    k May 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i recently (Jan 07) bought a frig and stove from sears(old one was from 1970) so proud so happy got the extended warranty paid dearly but figured i would be safe. Have called 4 times for service to frig it freezes everything now it makes noise like a freight train still freezes everything missed 4 days of work full days because of the we 'll be there between 8 and 5 not to mention arranging rides for children now the stove- first time i wanted to use warming oven ball bearings shot all over and drawer is stuck all the way out i can not cook i cannot walk i cannot hardly get frig door open or dishwasher because of this drawer sticking out but the soonest they can come is in 3 days again between 8-5 and if i miss call i will have to reschedule and again they will have to look at it and determine they need to order parts and another week and another day of work is gone i have asked for a mediator and claim sheet or whatever to start process of getting a new frig but am very rudely replied to that 90 days has passed what the">0# what about my calls for repair in first 90 days and still no satisfaction what about that expensive extended warranty I am an average housewife struggling i do not deserve this sears promised me the world i feel the salesman should bear the brunt of service calls and go to bat for me but he just hands me their phone and right back to rude speaking representatives
    my husbands father owns several construction companies and i have informed him about this and he is instructing all contractors that work for him to not put any more sears appliances in houses he is building over 850 homes scheduled for next 2 years not what i wanted to do but i cannot recommend sears anymore

    0 Votes
  • Br
    brenda pigott May 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    well it has been 64 days since i first called about repair on magavox/phillips tv...i have paid at least 2400 dollars in contract service in the past 8 years for this tv plus the price of the tv itself...1800+...i would like to see this fixed or replaced as i think it has been way too long...brenda

    0 Votes
  • Ro
    Roger A. Wehage May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    From a Former Sears Customer.

    Eight years ago I purchased a Hotpoint range from Sears for around $375. The oven just stopped working, so I called to schedule a repair visit. I suspected the problem was the oven-igniter, listed as $77.18 on their website. The Bangladesh 800 operator advised me there would be a minimum $65 charge if a service person come out, whether or not I had the oven repaired. I was concerned that the repair cost would be more than the oven was worth. She wouldn't give me an indication of what the cost would be, but assured me that I would receive a $65 rebate coupon if I didn't have the work done.

    The estimate was ridiculous: $245.45 to replace the oven-igniter. They would charge me $104.19 for the $77.18 oven-igniter. And they would charge me $138.00 to remove two screws, disconnect a plug, reconnect a plug, and reinsert two screws. I said NO! and was handed a bill for $65 and a coupon for $65 off on the purchase of a replacement appliance at Sears within two weeks of the service date. That Bangladeshi led me to believe that the rebate coupon would apply to the purchase of a replacement oven-igniter, not a replacement appliance at Sears. I purchased a new oven-igniter for $77.18 at a local Sears Parts Store and replaced it myself.

    Now I'm trying to get my wasted $65 back from Sears. I have been purchasing products from Sears for forty years. I'm in the process of building a new house, and if I don't get back the $65 from Sears, they can be 100% sure that I will never spend another penny at Sears.

    Sears, I DO HAVE CHOICES!

    1 Votes
  • Li
    Lisa Flack Jun 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    6/5/08
    Today I called Sears service deptartment to schedule an appointment to repair the shattered glass on the dryer door.
    I was connected to the everlong maze of the telephone numbers game. After trying to answer verbally to the questions, I was always told to punch in the answer using the telephone key pad. Why they don't just do that in the first place I will never understand. After this painful and frustrating process, they announced that I could go on line to make the appointment. Finally I spoke to the agent;
    The dryer is 3 years old. All I was doing was drying towels. The service agent said I could have someone come out on Wednesday between 8am and 5 pm. I said no, I needed a smaller window so he made the appointment for 8am to 1pm. It would cost me $75.00 for the visit plus parts and service. He offered me a special deal of $198.00 for a year warrenty that would cover everything including Wednesday's visit, future parts, service and 100% of any expenses for a year. He wanted my credit card # to make the charge right then, or the offer would not be available for a future appointment. I asked him if he thought I could replace the door myself, and he said I would have to consult the manual.
    I decised to cancel the appointment and asked him for the number to the parts department and he hung up on me. After I suffered through the automated phone service!
    Put out by this, I went to the "online survey" address to take the customer satisfaction survey and be entered for a chance to win a $4, 000.00 Sears shopping card and the on line address did'nt work. The only survey on the Sears site was for the Carpet department. That is how I found this website.
    I will not be using Sears for anything else, EVER. I am fortunate to have gotten off with this warning!

    0 Votes
  • Mi
    MICHAEL Jun 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I TOO WILL NEVER SPEND A DIME AT SEARS. WE BOUGHT A STEARNS & FOSTER MATRESS AND BOX SPRING 1 MONTH AGO. INITIALLY THE NEW BOX SPRING HAD TO BE REPLACED BECAUSE IT WAS WARPED. NOW THE BOX SPRING IS COMING A PART. I HAVE CALLED THE SEARS STORE SEVERAL TIMES AND HAVE GOTTEN NO SATISFACTION. THE SALESMAN AND THE DEPARTMENT MANAGER HAVE NONE NOTHING. TODAY I CALLED THE STORE MANAGER THINKING SHE WOULD HELP. I WAS ASSURED SHE WOULD CALL ME BACK, HOWEVER THAT HASNT HAPPENED. I JUST MAY WRITE A LETTER TO SEARS CORP. BIG COMPANIES LIKE SEARS WONDER WHY THEY ARE HURTING. THIS IS JUST 1 EXAMPLE.
    HAD THEY TAKEN CARE OF ME I WOULD SURELY CONTINUE TO SHOP AT SEARS. AS FAR AS IM CONCERNED IM DONE WITH SEARS!

    0 Votes
  • Li
    LIED TO TIME & TIME Jun 22, 2008

    WELL FOLKS - IT'S APPARENT SEARS PRESIDENT AND CEO COULD CARE LESS ABOUT OUR
    COMPLAINTS - LISTEN TO MINE. I AM INJURED AND NO ONE AT SEARS 'CAN HELP'

    I purchased a Kenmore Dishwasher and Stove from Sears in Pleasanton, CA. I paid Sears
    for delivery and installation. They were both delivered and installed on June 4, 2008.

    The stove was improperly installed and unuseable for over 6 days!!! They installed it and I
    could NOT EVEN OPEN MY KITCHEN DRAWERS - I had no use of my kitchen and I am on
    a particular diet for my health.

    I am a Senior on Social Security - Disability.

    I have spoken to 37 people at Sears, including the Manager, Suzanne, of the Store.

    No one can help - EVERYONE PASSES THE BUCK. These are the Most Rude and uninformed
    employees I have ever spoken to - in my life.

    You can't reach anyone in Sears Corporate Office - you call there and are connected to
    a so called : "Corporate call center" - a REAL JOKE. They have no authority and offer
    NO HELP. I HAVE 37 names of people I have spoken to and their departments and phone
    numbers. THIS HAS BEEN A LIVING NIGHTMARE FOR ME.

    My foot was INJURED - I have pictures of my severly bruised and swollen foot.
    The stove bottom drawer was NOT INSTALLED AT ALL and when I opened it to put
    my pots inside - IT FELL OUT ON MY FOOT.

    That injury happened on 6/4/08 and it is NOW 6/22/08 and I have received
    ABSOLUTELY NO HELP. I was told I could spend my own money to see a Doctor!!!
    Are you KIDDING!!! I don't have the money to see a Doctor! My foot hurts and is
    still very swollen.

    This gets worse, if, you can believe it. I was referred to a company that Sears contracts with
    to handle their 'incidents.' Get Ready and AVOID THIS COMPANY AT ALL COSTS. THEY ARE
    A FRAUD. They have no authorization to do anything. The company is: SEDGWICK CLAIMS
    MANAGEMENT SERVICES, INC. P. O. BOX 14448, LEXINGTON, KY. 40512.

    First thing they did was send me a Form Letter - with a lie on it. Quote: "they couldn't reach
    me by phone." Strange isn't it - over 30 other Sears employees have called me/returned my
    calls. Believe it or not - one call from Sears trying to sell me a warranty on my stove. Good Grief!
    Anyhoo, back to Sedgwich. I left several messages for a 'claims professional' NO RETURN
    CALLS. FINALLY 4 DAYS LATER, he returns my EMERGENCY CALLS.
    Mr. Aikens, tells me - I have to spend my own money to see a Doctor. Sears will pay.
    I replied, then just settle this claim and send me the pennies you plan on offering me and I
    can use that money to have X-rays done and see a Doctor. I'm sure my toe is broken!
    No, he refused TO DO ANYTHING. He will call the installation department and get back to me.
    That's a real help to me and
    THAT WAS OVER 4 DAYS AGO.

    SOOOOO FOLKS, SEARS COULD CARE LESS - IF THEY CAUSE A SENIOR, DISABLED PERSON
    TO BE WITHOUT THE USE OF HER KITCHEN FOR OVER 6 DAYS AND THE FOOD SHE IS TO
    PREPARE.
    SEARS COULD CARE LESS ABOUT INJURING A SENIOR, DISABLED PERSON - THEY ARE
    OVERJOYED TO REFUSE TO GET ME MEDICAL ATTENTION.

    IN CONCLUSION - WHEN I CAN GET SOME HELP - I WILL GO TO COURT.

    Furthermore:I WILL NOTIFY EVERY SENIOR ORGANIZATION THAT I KNOW OF.
    I WILL CALL RADIO TALK SHOWS AND WARN SENIORS - SEARS WILL NOT RESPECT YOUR
    BUSINESS OR HELP YOU WHEN SOMETHING GOES WRONG. THEY HIDE BEHIND SO
    CALLED : 'CALL CENTERS' staffed by Rude, untrained, and unauthorized personnel.

    I hope this AWFUL NIGHTMARE doesn't happen to President Bruce Johnson's MOTHER
    or Mr. Edward S. Lampert the Chairman's Mother, but then again, maybe, if, it did they
    both would pay attention to Sears Discriminatory Treatment of Seniors and Women.

    I apologize, if, my report is not written well but I get physically sick everytime I think
    of how I have been treated and the unfairness of it.

    PLEASE FOLKS SHOP ELSEWHERE. THANK YOU FOR READING MY COMMENTS.

    0 Votes
  • Je
    Jeffrey Smythe Jul 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I contracted for a kitchen remodeling job with Sears Home Improvement, 1024 Florida Central Parkway, Longwood FL 32750 and had cracked and defective cabinets installed. My wife discovered the cracks when she was cleaning them and the putty came out of the cracks of two cabinets. I called and complained to Pat Moyer, the salesman, but an obvious deception has been perpetrated here by concealing defects with putty. I am financing $13, 000, $230 a month payments, and find that defective merchandise was installed! This is Sears - and I feel let down and cheated by this! Sear's contractors are an extension of them. These two cabinets will need to be removed, my microwave reinstalled, and this will require my wife and I to be inconvenienced also.

    I will email pictures to anyone who is interested!

    [email protected]

    SEARS of all places!

    Jeff Smythe

    0 Votes
  • Qu
    "Sorry I bought Sear' Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Today I just received "the call, " Yep ... "the call" saying I had to reschedule my mower/tractor repair, for whicih I paid $900 last year in order to cover three more years of constant breakage on this Sear's riding lawn mower. By the time they get here next week ... IF they get here next week ... to finally fix this thing, I will have waited FIVE WEEKS for the repair. This during Missouri's rainy season where our grass and weeds are now taller than I.

    Never again. Never again will I buy from Sear's! Too bad, because prior to this latest fiasco I was looking at very large refrigerators and freezers at our local Sear's store. Why would I ever go back?

    Lowe's, here I come, with money in hand!

    0 Votes
  • Ri
    Richard Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Today I was once again reminded as to why I hate Sears. I have a Sears Rear Engine Riding Mower Model 502.256220. The drive belt went bad so I went to my local Sears store to get a replacement. As I suspected (because it is ALWAYS this way with anything you buy from Sears). The store does not carry the part. The salesman went online to identify the part number and to order it (something I could have done from home myself). He located the part listed for $10.97, but then went on to tell me that the shipping for the part would be $8.00. The part would arrive at my house by UPS on July 28th (11 days from today). At that time I informed the salesman that was simply unacceptable. I'd have a hay field to mow in 11 days. I will measure the part myself and get a generic belt from Advanced Auto. I truly have had it with SEARS. Your business practices suck and I will not be one bit surpirsed when Sears goes under. As for myself, I will do my part to make that happen by NEVER buying another thing from Sears. The real joke of it all is this quote from the back of the mower service manual. "Your Sears merchandise has added value when you consider Sears has service units nationwide staffed with Sears trained technicians. Sears technicians have the necessary PARTS (really???), tools and equipment to meet Sears pledge, "We Service What We Sell"." It should read "We Sell It, You Buy It, and You're Screwed".

    0 Votes
  • Jo
    Joseph Aug 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sears is one of those companies which has the worse customer service.

    We bought a washer from Sears with an extended warranty & paid $100.00 every year for 3 years. We didn't have any problem with the washer for first 2 years but the 3rd year we started having problem with the machine. We called in for repair and they schedule the appointment.

    The tech guy shows up to repair without any parts to repair the washer. (How the #### you go to customer without any repair part) He tells me he has ordered the part which will arrive next week and he made an appointment to come in next week to repair the washer.

    Part took 2 weeks to arrive and when the part arrive i called Sears to confirm that part has been arrived so the technician can come in to repair.

    The Sears customer service told me everything is scheduled on friday and the technician will come in to repair around 1 & 5 pm. The guy never showed up, when i called Sears to confirm whats going on with the technician, they told me they were waiting for part arrival approval (my ###). I called them on monday & approved the arrival & still its not in their system.

    I went thru 5 different Sears customer service agents to fix this issue but everytime these agents told me to hold and hung up, one told me she will transfer me to supervisor & she hung up as well.

    We paid $100 every year. Called them only once in the last year and we recieve ####### nothing from them, the calls ####### transfer to India where those people have no ####### clue what we are talking about & when they realize they can't help you they hang up on you.

    SEARS IS ONE OF THE COMPANIES WHIC HAS THE WORSE CUSTOMER SERVICE EVER.

    DONT EVER BUY ANYTHING FROM SEARS

    SPECIALLY THE WARRANTIES, CUZ YOU ARE NOT COVERED EVEN IF YOU PAY EXTRA.

    FRIENDLY ADVICE TO ALL...

    DO NOT BUY EXTENDED WARRANTY FROM SEARS, ITS JUST WASTE OF MONEY. YOU DONT GET ANY SERVICE FROM THEM.

    0 Votes
  • Mo
    Monica Aug 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    OH, HOW I AGREE SO MUCH WITH YOU. I HAVE HAD A NIGHTMARE OF AN EXPERIENCE WITH SEARS OVER A NEW REFRIGERATOR. THEY SURE KNOW HOW TO TAKE THE MONEY FROM YOU, BUT BOY WHEN SOMETHING GOES WRONG, IT IS LIKE A FULL TIME JOB TRYING TO GET IT RESOLVED. I KNOW I WILL NEVER, AND I MEAN NEVER AGAIN BUY ANOTHER APPLIANCE FROM SEARS AGAIN. THE EMPLOYEES ARE NOT CORRECTLY TRAINED ON EVEN TAKING SERVICE ORDERS. I RECIEVE MY NEW FRIG. ON THE 7TH OF AUGUST. AFTER TWO DAYS HAD GONE BY, I REALIZED THE REFRIGERATOR SIDE WAS NOT COOLING PROPERLY. I CALLED TO HAVE SOMEONE COME OUT TWICE AND BOTH TIMES AFTER THE TIME FRAME THAT THEY HAD GIVEN ME WENT BY I CALLED THEM TO SEE WHERE THE TECH WAS BECAUSE NEITHER TIMES DID ANYONE SHOW OR CALL, THEIR ANSWER WAS ON BOTH OCCASIONS, "I'M SORRY MAM, BUT I DON'T SHOW THAT YOU WERE SCHEDULED FOR SOMEONE TO COME OUT." NOW I AM GOING INTO THE THIRD WEEK AND STILL NO TECH. MY FOOD HAS GONE BAD, WHICH THEY DO NOT COVER UNDER A NEW FRIG. WARRANTY, GO FIGURE!! TOMORROW THEY ARE SUPPOSE TO DELIVER A NEW ONE AND THEY SCHEDULED IT TO COME DURING THE TIME THAT I WILL BE AT WORK. I TOLD THE WOMAN ON THE PHONE THAT I DO NOT GET OFF WORK UNTIL 2 PM, BUT WHEN DID SHE SCHEDULE IT FOR, BETWEEN 10:30 A.M. AND 12:30 P.M. SO I CALLED THEM AFTER I RECEIVED THE EVENING CONFIRMATION CALL, WHICH AT LEAST I GOT ONE OF THOSE THIS TIME, SO I KNOW AT LEAST IT IS IN THE SYSTEM, THAT SOMEONE IS SUPPOSE TO COME WITH A NEW REFRIG., MORE THEN WHAT I RECEIVED THE OTHER TIMES, WHEN NO ONE SHOWED UP. ANYWAY, THERE IS SO MUCH MORE TO THIS ISSUE, BUT I AM SO EXHAUSTED FROM FIGHTING THIS NIGHTMARE ALL DAY TODAY, AND I MEAN ALL DAY, THAT ALL I CAN SAY, DON'T GO TO SEARS IF YOU DON'T HAVE TO. I KNOW I WILL NEVER AGAIN BUY ANOTHER APPLIANCE THERE AGAIN. I AM SOOO DONE WITH THEM!!!

    0 Votes
  • Hi
    hildies Dec 31, 2008

    I am so incredibly mad at these ###s!!! I will never ever purchase anything at sears again!!! NO way! I bought a front loader washer with them in April... well by november the stupid washer was acting up... and then started smelling like something was burning when it was spinning, well on Dec. 22 I called for a service and they did not give me an appt until Dec. 30 well the idiot technician never showed up or called so I called again and they wanted to reschedule for Jan. 8 WTF? what am I suppose to do with all that laundry ughhh..

    0 Votes
  • Gc
    G. Crisler Mar 12, 2009

    I perchased a kenmore elite refrigerator and the ice maker broke, called sears and got no help. Now the light assemble in side over heated and melted so bad it would of cought on fire. Lucky me i opened the door and found it before it did. Called sears again got nothing but the run around. If this is not on the recall list it should be. Bottom line is
    sears SUCKS and I'll never buy anything from them again.

    0 Votes
  • Mi
    Mizzy Apr 13, 2009

    Well people, I certainly can agree and sympathize with all your complaints. I bought a new gas stove and it was installed on time by two very nice technicians on 4-10-09 (Good Friday). While performing my install, the tech noted that my shut-off valve may be bad but he was fixing it. Okay. He did what he had to do, hooked it all up and woohoo! I had a new stove. My Easter ham was thawing, my daughter was going to bake a cake special for us and we were good to go...so we thought. That evening we went out to dinner and came home to a home smelling of gas. So I called the Sears store and they gave me a number to call 1 Source and told me to turn off the gas supply to the stove, which I did and I no longer smell it. I called 1 source who informed me that i was on the work order list and will be called in the morning with a time. I don't really need to tell you how that went because it all happened to me what happened to you all. No one ever showed up. No matter who I called, I couldn't understand them. At one point a guy told me that he had talked to an installer, who was on a job and was 15 mins. from my house and would call and be there within the next two hours. Of course that didn't happen. So when i called to see what had happened to this guy, I couldn't get an answer. Long story short, I had to cancel my Easter dinner for 10 people and I spent most of Saturday arguing and crying over all this. I did get the standard call to reschedule and now I'm wondering if that will happen! So I have a brand new stove sitting in my kitchen that i cannot use. I bought this because of their reputation and my brother-in-law works for Sears and cannot believe what has happened! I will never buy another appliance there. I wish now I would have gone to Best Buy...

    0 Votes
  • Jl
    jls Apr 21, 2009

    I will never, ever buy another thing from Sears. I just wish I had read these comments prior to purchasing our Oasis washing machine and dryer. The washing machine is a complete piece of garbage, again I purchased it on Consumer Reports' recommendation. Those two must have some kind of deal going. Anyway, we are currently in an ongoing, 5 week game of phone tag to try and get a service repairman to our house somewhere between the hours of 8-5pm. They won't even commit to schedule a time of 1-5pm and just show up. They have to phone first and just once, which in my opinion just gives the repairman another out for skipping the appointment and getting home early if for some reason you can't get to the phone when he makes his single call. Their customer service staff is rude and unhelpful, and generally does nothing more than make me angry. I am completely done with Sears! I am telling anyone and everyone that will listen to NOT BUY FROM SEARS! I sincerely hope they go belly-up and every one of their employees has to get in line at the unemployment office! It is unbelievable to me that in today's economy, Sears does not see the value in good customer service. My only hope is that it will all come around to bite them in the end!

    0 Votes
  • Se
    Sears Sucks May 23, 2009

    I bought an electric water heater from Sears and bought the "Extended Warranty", My water heater started leaking on Saturday May 16th. We called the "24 hr" service line and the phone lines were screwed up so we had to call at 8:00 am the next day and I was told that the earliest emergency appt. I could get would be on Wed May 20th, I was then told to hold on so the dimwit I was speaking to could make an appt. for someone to come to my home on Mon May 18th. Guess what folks, he couldn't get in touch with the routing dept. so we had to call on that Mon to speak to yet another person---after speaking with 5 DIFFERENT PEOPLE AND A 1/2 HOUR LATER they finally gave me an emergency appt. for WEDNESDAY MAY 20TH I needed to make sure I answered the phone when the repair person called or they would assume I no longer wanted the appointment and the time slot was from 8 a.m. to 5 p.m.

    The service person got to my house promptly at 12:00 pm I would like to let him know I sincerely appreciate his arrival. Long story short, he called in to order a new Water Heater, we picked it up and installed it ourselves...everything works except for the HOT WATER!!! We then called to have someone come out and take a look at it and were told we had an appt. for the next day, time slot again was 8 to 5. We called at 4:10 pm to confirm that someone was still coming to look at and we were told that "The Technician is in the area he is just running behind schedule but he will call us and be here" We called back at 6:00 pm and after an 1 hour on the phone of talking to numerous people, we were put in touch with the Home Office and then we were told that IN FACT, THERE WAS NO APPOINTMENT FOR US IN THERE COMPUTER. We were told to call first thing the next morning so we did. I spoke with someone named KEVIN and I was told that they could have someone come out to my house on May 29th and that is the earliest appointment because the technician is already over booked but they will squeeze me in on Tuesday May26th. At the end of this phone call they actually said: Thank you for using Sears!!!

    They understand my frustration but will let me go without hot water for 2 weeks

    I will never shop at Sears again and I encourage everyone else to do the same.

    0 Votes
  • Ri
    Rick in the Valley Jul 04, 2009

    My new Kenmore water heater stopped heating water. After a vveerrrryyy cold shower, and a long time on hold, I was scheduled for four days later. After trying to speak to a supervisor, we have been hung up on rrepeatedly, given to different numbers who referred us back to the original made in india phone center, and never spoke to a supervisor. We were finally told that we weren't ALLOWED to speak to a supervisor. HEY SEARS! YOU JUST LOST ANOTHER CUSTOMER! - signed, "stinky"

    0 Votes
  • Ls
    LSabousky Aug 11, 2009

    Sears has def disintegrated since the old days... I have a repair service set for tomorrow and was told that it would be a flat rate of 129.00 for the repairman just to look at the stove.. Mine too, like the other posting, is just an igniter I think... So, now this 10 min job is going to cost me 129.00 plus the part? No more Sears for me... Too bad - they once were a reputable company to deal with...

    0 Votes
  • No
    Norbert Dolabaille Sep 09, 2009

    My complaint is about a tv that I bought on 7/4/08 with an extended warranty, and stopped working on 8/25/09.
    A serviceman has been to my house twice. First he discovered that the power-box had to be changed and that the part would be delivered in a day or two by UPS.
    The part did arrive in a week's time and after making another appointment, the same serviceman returned
    only to discover that another part was bad and had to be ordered. The person making the appointment could
    never give you a reasonable window of time--- it's 8.00 to 5.00, which means that a whole day has to be lost.
    Today, is 9/09/09 and I just called t0 see if a rush was put on my part, only to be told by Mike that the part
    will be arriving on 9/11/09 ( as if I have not had enough problems with 9/11.)
    I would like to add that no paper work was left by the serviceman on his first visit but he did leave me a
    printed paper on the second visit with the model # and serial # of the tv, with no indication of his findings.
    So here I am on my third week without the services of my tv, but as a long time customer of Sears I would
    like to state emphatically that this is the end of the line with them..
    In all my years dealing with Service companies, I have never experienced such callousness displayed by
    anyone. NO MORE SEARS FOR ME! I HOPE CUSTOMERS READING WILL TAKE NOTE.

    0 Votes
  • Cm
    CM2 Jan 06, 2010

    "What in gods name kind of time frame is that! Do you expect people to take entire days off so we can wait around for your repairman to do sub par repairs. You might as well just say the week of March 19th. We can just take vacation and sit around waiting for your half ### service to show up."

    Yes, that's exactly what they expect you to do -- take the entire day off waiting for someone who, in all likelihood, will never show up anyway. Today my wife did exactly that -- she waited an entire day for the service person to show up as scheduled to repair the appliance for which he took our money two weeks ago and supposedly ordered the part. Sears didn't even call to say he wouldn't make it. Instead, nobody showed up.

    Did we call the service number. Yes, but the guy could hardly speak a word of English, and seemed totally baffled by what we were complaining about. Neither could he offer any suggestions on how to proceed. All I know for sure is that they've got our $170 and all we have is a promise from Sears that never materialized.

    SEARS SUCKS!

    0 Votes
  • Ch
    Charles Bassett Jan 30, 2010

    I hate Sears customer service... I called a month ago because my because a part on my Kenmore diswasher wasn't working. We set up an appointment time... but the morning of the appointment... the office called and said the worker called in sick and there was no one to replace him. We rescheduled for today... which is two weeks later... between 8am and noon. The worker hadn't shown up or called at noon. I called the 800 number. I was told the worker was running behind and was only 10 minutes away from my house on another job. An hour and a half later... a very rude tech called and said the worker was gone home for the day due to inclement weather and I would have to reschedule. There is no inclement weather. The weather hasn't changed since he started out this morning until now. This is ###!!! I called back and filed a complaint. I don't think it's going to do any good. The worker is now scheduled to come on Monday. We'll see if he shows up. I am a television news reporter and I think this will make and excellent story. Perhaps with hidden cameras... we can do that in the state of Oklahoma. I don't think Sears is too big to be touched. If you recall in the 90's Sears automotive stores were ripping people off until they got busted on hidden camera. I will never make a major purchase from Sears ever again!!! I will also encourage the people I know to stay away from Sears purchases!!!

    Charles Bassett
    Oklahoma City, OK

    0 Votes
  • Sm
    smith nichole Mar 14, 2010

    I have read the complaints that customers have had with Sears, it is very good to see that I am not alone. Sears sucks, retail store sucks. I have purchased a washer and dryer both front loaders from the Kenmore elite line, this ### broke within one year, to top it off I donnot even use the washer and dryer that much, I am a single women with a live in boyfriend, no kids I can count ther number of times I use the washer and dryer in a month. Sears will go out of business, mock my words, no one is ever in the store and the ### that sears trys to pass of as top of the line is bull ###! I will never purchase anything from this ###in place again.The technicians ###in suck, the customer solutions ###in suck and your appliances ###in suck. I have hired a lawyer and contacted the Better Business Bureu regarding Sears, that is the only recommendation I can give to other dissatisfied customers because I am currently in litigation with Sears and currently working in my favor because I am going to get reimbursed for the washer and dryer, return on my 3year warranty each, settlement for pain and suffering and a new washer and dryer. The only downfall that the washer and dryer has to come from sears

    0 Votes
  • Sm
    smarv Mar 22, 2010

    I purchased an extended warranty for all of my Sears appliances. They were quick to collect the monies to cover these warranties; however, they are not quick to fix issues. So far I have had two techs to my home and we are 20 days into my initial contact for them to fix my oven and it still isn't working. The first tech had to order a part (even though the initial appointment couldn't be set until a battery of questions regarding my oven and the problems were covered). I'll admit the first tech was very kind and apologetic (but that doesn't do much for me or cooking for my family). The second one shows up after UPS delivered the parts and stated the wrong part had been shipped. So 20 days later, still no oven and no fix in sight! Sears simply does not value their customers and in my humble opinion do not want my money. I had company here this weekend and was unable to cook for them since I had no oven. To top things off my husband installed a new hot water heater on Sunday and asked me to go online check prices and pick which one I wanted. I choose to go with a model from Lowes that was $80 more expensive to get away from Sears products. I Will NEVER purchase another thing from Sears!

    0 Votes
  • Na
    nash88 Mar 25, 2010

    SEARS SHOULD BE INVESTIGATED INTO JUST HOW WRONG THEY TREAT THEIR CUSTOMERS, I CAN NOT BELEIVE THEY ARE EVEN STILL IN BUSINESS!!! I MADE A SERCIVE CALL BECAUSE MY FRIDGE QUIT COOLING SO THEY SENT A GUY OUT THE NEXT DAY WHICH WAS GREAT AND HE PUT A NEW PART IN (SO WE THOUGHT IT WAS NEW PART!) PAID $268.00 HE LEFT AND WE THOUGHT OL GREAT ITS FIXED. WLL, ABOUT 4 DAYS LATER IT STARTED THE SAME THING, QUIT COOLING. i MAKE ANOTHER SERVICE CALL SAYING HEY MAN I NEED SOMEONE TO COME OUT HERE AGAIN CASUE YOU DID NOT FIX MY FRIDGE AND I WANT IT AT NO CHARGE. sEARS COULD NOT GET SOMEONE OUT TO OUR HOUSE UNTIL 5 DAYS, AND THAT IS UNACCEPTABLE. WHAT THE HELL AM I SUPPOSE TO DO WIHTOUT A FRIDGE FOR 5 DAYS, IT WAS JUST CRAZY. I ENDED UP GOING TO AN APLIANCE PARTS STORE CASUE I KINDA KNEW WHAT THE PART WAS THAT IT NEEDED, SO I TOOK THE SO CALLED NEW PART THAT THE SERVICE TECH PUT IN AND TOOK IT TO THE PARTS STORE AND BOUGHT ANOTHER ONE FOR $21.00. GET THIS! THE GUY AT THE PATS STORE SAID, WELL THAT DON;T EVEN LOOK NEW, HE PUT A USED PART IN YOUR FRIDGE. SO I WAS FUMING AT THAT TIME AND PROCEEDED HOME AND FIXED THE DAMN FRIDGE MY SELF FOR $21.00. SO, I CALLED THE 1-800-4MY-HOME AND TOLD THEM I DON'T NEED YOU TO COME, I FIXED IT MYSELF, AND BEING THAT I HAD JSUT SPENT $268.00 FOR NOTHING, I ASKED FOR A REFUND CUASE THE GUY MISDIAGNOSED THE PROBLEM AND NEVER FIXED IT. I WAS GIVEN A CASE # AND WAS TOLD, OK WE WILL SEND THIS FOR REVIEW AND LET YOU KNOW WITHIN 24 HOURS WHAT WE CAN DO, 2 DAYS WENT BY AND NOT HEARD ANYTHING SO CALLED AGAIN TALKE TO A DIFFERENT REP. I TOLD THE WHOLE STORY AGAIN AND THAT PERSON SAID THERE WAS NOTHING IN THE NOTES ABOUT THIS BEING REVIEWED, SO HE SUPPOSEDLY TOOK DEON THE NOTES AND SAID OK WE WILL SEND THIS FOR REVIWEW. ANOTHER 2 OR 3 DAYS WENT BY WITH NO WORD, SO I CALLED AGAIN AND TO MY SUPRISE, THAT REP HAD NOTHING IN THE NOTES ABOUT THIS IN REVIEW AND NOTHING ABOUT MY PROBLEM I HAD, SO BY THIS TIME I AM FURIOUS CAUSE THESE SEARS REPS ARE JUST BLOWING ME OFF HOPING I WILL JUST GO AWAY AND NOONE IS INVESTIGATING MY PROBLEM. i AM TOLD ONCE AGAIN FOR THE 3RD TIME "OK SIR WE WILL HELP YOU GET THIS RESOLVED" . i JSUT WANTED AT LEAST HALF MY $ BACK CASUE THE GUY DID NOT FIX MY FRIDGE, THATS ALL I WANTED AND SOMEONE FIANLLY CALLED BACK SAYING THEY WILL ONLY REFUND $60.00. THAT IS NOT ENOUGH, I WAS NOT HAPPY, SEARS ROBBED ME AND WILL NTO MAKE IT RIGHT AND GIVE ME AT LEAST HALF THE MONEY. THEY INSISTED THATS ALL THEY CAN DO. OH AND TO TOP IT OFF, THEY DID NOT EVEN TELL THE SERVICE TECH NOT TO COME TO OUR HOUSE AFTER THAT SECOND CALL WE MADE. HE CALLED ME 5 DAYS LATER AND SAID I AM ON MY WAY TO FIX YOUR FRIDGE AND I SAID WHAT!!! I DON'Y NEED YOU I FIXED IT MYSELF, TALK ABOUT SOME POOR COMMUNICATION FORM THE COSTOMER SERV DEPT!!! SO ANYWAY TO SUM THIS UP IN ONE QUICK SENTENCE "SEARS ROBBED US OF $268.00 AND EVEN PUT A USED PART TRYING TO PASS IT OFF AS A NEW PART AND WOULD NOT MAKE IT RIGHT FOR HARD WORKING MAN TRYING TO MAKE AN HONEST LIVING!!!" HOPE YOU PEOPLE CAN SLEEP AT NIGHT KNOWING JUST HOW MANY HONEST PEOPLE YOU ROB EVERY DAY, BUT DON'T WORRY CAUSE KARMA IS ###!!!

    0 Votes
  • Fl
    flustered1 Apr 13, 2010

    Sears has very poor customer service...they say they are coming in the morning and don't get there till afternoon or dark! I have called them to repairs 2 times and each time they did not come till much much later then they initially had said. I called them to repair my AC/heater and 4 months later it was broken again...just a coincidence??? Maybe, maybe not. All I know is Sears will not be getting anymore of my business!!!

    0 Votes
  • Mf
    MFC - SANTEE CA May 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Sears used to be a reputable company with great customer service and great repair personnel. We have always bought our appliances from. Having said that, we bought our Maytag washer and dryer from them. On April 28, 2010 their repair man came out to fix a problem with the washer. He had to order parts to fix the problem and arranged to come back May 12, 2010 to fix the problem. The parts were sent here and arrived 3 days after he ordered them. A new repair man came today and said the parts were not what what was needed to repair the problem and new parts were needed and he would have to order them and I should call them when they came in. So I am looking at another 2 to 3 weeks waiting for repairs on top of the the 3 weeks I have already waited. To add insult to injury this new man had to ask me what was the problem with my washer. He hadn't even reviewed the previous order or what parts had been ordered. It seems to me that Sears has become a joke when it comes to customer service or hiring and training their repair people. Right now I have been trying to get some answers and to complain and have been on hold for 1/2 hour and counting. This is unacceptable. Not only has Sears become a second rate store but their service people and their customer service people are bordering on 3rd rate. Now it is 45 min. and I am still on hold. I believe they do this on purpose so I will just quit and hang up.. Well, I am going to do just that. I will be filing a complaint with the Better Business Bureau and I am calling the Consumer Protection Agency, etc.

    MFC - Santee CA

    0 Votes

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