I purchased an HP computer system with 22' screen from Sam's in March 2008 for $1350. I also bought the one year extended warranty. Just about exactly 1 year after purchase the computer ceased connecting to the internet. I called and was told the service person would make an appointment 48 hours after they faxed the order over to them. The repair person did call and said it would be a week for the part to be ordered. A week later, I was told that the person had gone to a funeral for a week. When he finally came two weeks later, it slipped out that he was actually on vacation. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. My next move was to Microsoft, wherein I developed a 'close, personal relationship' with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. At this point, the monitor failed and the tower, after initially connecting to the internet, again stopped this function. When I called AGAIN, I asked to speak with a supervisor. I was put on hold several times for extended periods and was told that someone would call me back. A day later they did, and after I angrily said that I was through fiddling around, and I wanted my money back, I was told to my amazement that it was out of their hands and the company in Florida had the final call and that if they decided to repair it 10 times, they would and would not refund my money. I said that I was going to call the Attorney General and the manager said that he would have a repair person come out to my home and fix both the tower and the monitor. He said that it would take two days for the work order to reach the local company (back to the original company that replaced the motherboard). After 3 days I called back, got the runaround and was finally told that they were ordering parts and would call me to schedule an in- home appointment. I am still waiting for the appointment to be made. During this time--I made the first call 2/28, my husband has been out of work, trying to register weekly for unemployment and I have not had the use of my computer. We are now moving into the 3rd month of this nonsense. I am absolutely at my wits end. This is absolutely unacceptable. Had I known that the so-called 'service agreement' meant that I was going to go through this amount of baloney I would never have bought it. At this point, I will never buy another computer from Sam's club, nor will I ever buy another PC. I am absolutely out of patience and furious!
I am a business owner and shop at Sams Club frequently about 3/4 days a week. I dread going there, but I...
I bought a jar of Rotisserie Chicken Salad. It was a product made by Sams Club. After eating a little bit of...
i was just terminated from Sam's Club in freehold nj, because a customer made an complaint about a...
I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos. I input my credit card information and the billing address was declined. I called the national call center and they told me it was because their online ordering system only uses the first five digits of the zip code, and NOT the zip + 4. They actually instructed me to call my credit card company and remove the zip + 4 from my billing address! I told them that the Zip + 4 insured that any statements and new cards would be delivered to me and not elsewhere in town. There are mailboxes across town with the same numbers but have a different zip + 4 address. I told them that such misdelivered mail could lead to identity theft and credit card theft, and that they were instructing their shoppers to make their bank and credit accounts less secure. I asked to speak to a supervisor and never got a call back. When I called their call center again, they claimed they could not open the account to view or add any notes even though I had an open incident. When I asked to speak to the person I worked with before, they claimed that person was not in their call center and they had no way of getting a message to him. In this day of global networking, a company that cannot communicate from one office to another and refuses to use zip + 4 in their ordering system is way behind the times. I will never get a club membership and will not be ordering from their online system..
I went to Sam's club this morning to fill up my car with gas at Sams Club in Glen Burnie, MD, the place was crowded and there were other spaces available, but they were on the opposite lane, that meant that I have to go on the wrong way. When I was halfway to filling up my car, the attendant came to me and said that I was on the wrong way, I told him that there were no other spaces available, and I needed to go to work, the guy just stopped the pump, and ordered me to turn around. I asked me to let me finish filling up my car because I needed to go to work. He stood up there and ordered me to move my car. As upset as I was I decided to leave and not to confront him, especially since I am a woman. I contacted the customer service line, and they gave me a ticket number and that the manager would call me back. No one called me back, so I contacted the store manager who was as rude as the pump guy, he said that the employee was doing what he was supposed to do. I explained to him that he could have been more polite, and he practically kicked me out of the place. Also, I told him in a comparative way that even police officers give warnings. The so called manager took the statement literally and said that the pump guy is not allowed to give warnings; he then added "what do you want me to do, I will not fire him, do you want a $20 dollars gift card? that's what you want huh?" I even told the manager (Larry) that I just wanted my money back for the membership I paid in February, so I could take my business elsewhere, he kept going on and on using sarcastic words to provoke me and obviously I did not get to his level. I contacted the customer line again and told them that I need to cancel my membership and that I need the money back. They gave me other number and I still waiting for they call. I explained the representative that the manager refused to apologize, he admitted that "his employee" would deny any mistreatment, and that there was nothing he could do. I told her that I did not want to get into the “I said he said” with them, and just wanted to cancel my membership and my money back. This is shocking and a nightmare horrible service.
I purchased a 3 year extended warrenty. My laptop started freezing up and ended up not starting. I contacted Sams Club and sent the laptop in for repair. I was told by their repair people at Micromedix that they would not service it, unless I paid $180 to repair a superficial crack in the hinge (not part of my written contract.) They sent it back without repairing it. I tried to send it back and am told they are denying it and I must have it repaired by a "reputable" repair company and then can send it in for warrenty work.
I have spent numerous hours to no avail.
I will never buy a computer at SAMS CLUB again.
I purchased a laptop computer from Sams in August of 2009 after comparing warranty policies of Staples, Sams and Costco. I did have a value membership at Sams so this added one additional year to the warranty that I purchased and was told by the associates at 2 stores that if anything happened to the computer within the 4 years...1 year manufactures warranty, 2 years purchased for $59.95, and one additional year for being a valued member that they would either replace the computer or write me a check. Fast forward to February 11, 2011 and I have a large project where I need to burn disc and there are several problems with the HP Laptop one of with the burner is not working, the mouse button is loose and the curser will sometimes, not always jump all over the page. Long story short I take the computer to my local Sams Store and was informed that is not the way the policy works. I have to call up a number and make arrangements.
I explained that I was told something different when I bought the computer and she said that was a different store and she did not know about what that store said. I explained to the lady at what was titled Customer Service (NOT) that I had ask at this store the question about the warranty knowing what Staples and Costco's have for Warranties and was told the computer would be replaced. I realize that the policy changed sometime but this computer was purchased before that date.
She did not care and told one of the other ladies to Call up for me. I explained I was not that *** and could place the call but this was not what I was told that the computer would be replaced.
I returned home and called the number, yes I could send the computer in and "IF" nothing major was wrong the computer would be gone for 7 to 10 days. I use this computer every day and it has 3 things wrong with it and one of the reasons I have not delt with this problem earlier is I cannot be without the computer for 7 to 10 days.
I AM WRITTING THIS AS A WARNING TO ANYONE ELSE NOT TO PURCHASE THE POLICIES FROM SAMS CLUB EXTENDED WARRANTIES. As you read through complaints you will realize if you send your computer in to be repaired you might see if in 10 days but it probably will not be fixed. And who can be without their work computer for 10 days?
Good luck Buyer bewares if you decide to buy a computer from SAMS
Samsclub.com advertises lower in-club prices -- for various clubs -- for a particular TV (Item# [protected]" Vizio VIA XVT Tru-LED LCD 1080p 240Hz SPS HDTV) but whenever the item is asked for at the stores the item is either "canceled" or "sold-out", all the while the advertisements with the lower prices keep on remaining on the website, untouched and not corrected. I am disappointed to figure out that even a big corporate like Sams Club uses this cheap trick (apparently to lure people into its stores so they may finally end up buying other more expensive items). It is just wrong to advertise something without the true intention/ability to sell it!
Here are the 3 specific clubs in concern: club# 6615 and # 6610 (around zip code 92708 of California), and club # 8245 (around zip code 77375 of Texas). The item number of the TV in concern is: # 537041. The in-club prices -- as advertised at Samsclub webpage, respectively to each of the clubs listed above -- are $1213.21, $1091.81, and $982.61 (while the online price is $1647). I have informed the supervisors/managers at these three clubs and requested them to follow up as to correct the issue but I seriously doubt they will actually do anything about it! Hopefully, more people will learn about this false advertisement issue and react to somehow correct it.
My credit report shows that I owe $5401 to GEMB/SAMS CLUB DC and that I am making $55 payments faithfully a...
After complaining to the Sam's Club through its web site with the message following, an apologizing...
I've worked at a SAM'S Club for over 6 years as a supervisor. In the past two years our regional management has changed and they are expecting some stupid things from its employees now that just piss off everyone. Like for instance they have what they call a 45 day out prompt. What this is, is that your membership will start prompting for renewal 45 days in advance. You won't loose any time, or so they say, if you renew then but the cashiers are suppose to automatically put the charge on your purchase and say something stupid like, "Mr. So-n-so your membership is up for renewal on (this date). For your convince I have added your renewal to your purchase today is that ok?" They can take off the charge no problem but the fact remains that the company thinks that it is ok to just do this without asking first. Members get mad at the cashiers but really they are only following what they are suppose to do to keep their job. Another thing that the company is doing that is pissing a lot of people off is offering their Plus Membership. Every Cashier has to inform every member about upgrading if they can. Cashiers have no say so in the matter, if they don't they risk loosing their job. All they have to do is inform they don't have to meet a quota or anything like that but whenever the "big wigs" look at the membership reports that's the first thing that they talk about. You did not meet your goal of this number. Maybe if they offered more than the stupid stuff they do people would be more inclined to upgrade. Your regular membership cost $40.00 to upgrade it is a prorated amount of $60.00 more for a total of $100.00 membership. What do they offer? well now you can come in and shop with the business members at 7am when we open, like they wouldn't let you shop if you weren't a business or plus member, you can save 2% on your sam's discover card, depending on how mush you actually spend on the card you might not even qualify to get a rewards check, you get an extra year warranty on any extended warranty you purchase, and you can save a minimum of $100.00 in eValues. eValues is a joke. You get a bunch of stuff loaded to your membership card that you will probably never buy and you get told that this will help you save money. For a bulk store the discounts are only on one item. $1.00 off red grapes for example. Someone that comes in many times every month and buys like 10 cases of the grapes will save $1.00. Not to mention that you might not even get that discount again for several months. Also management is no better they are constantly saying thinks like stay with the cashiers to make sure they are doing what they are suppose to be doing. Like I want to baby sit all day. Then I get in trouble when my paper work is not completed and my only response is "well do you want me to watch the cashiers or do the paper work? Because I can only do one not both." The whole place makes me sick.
I brought my car for balancing my tires on 11/11/10
they told me that one tire was out of round...i could not see the difference with the other tires. Confident, i took the car out...and i hear d a strange noise and some strong vibrations.
When i brought the car, there were no vibration and no noise.
I brought it back to Sam's club to get it examined and the problem corrected. They told me my tire was out of round and they proposed to put a new one. I told them that this tire was not making noise nor vibrating before.
They said they removed all the weights on it and could not balance it. It appeared very strange to me. I complained more and gave me a refund for the balancing of this tire. I asked them to put the weights back. they said they could not. I told them to balance it the best they can and i would sign a disclaimer. They refused.
I was busy so i left.
I have now a car that is dangerously vibrating and with a strange. I will go to a mechanic to check what they did wrong (maybe just removing all the balancing weights previously installed.)
They made my car unsafe to drive...THIS IS A SHAME...
I will never go to Sam's club again. it is better to find an independent mechanics to do the balancing..they are incompetent and dishonest. I am thinking to sue them!!!
My percentage rate went up Octorber 28, 2010 without my knowledge. I have made arrangements with my bank for draft withdrawals. I have had previous fraud on my old checking account and I have reported it to the police forgery department, the bank forgery department and all three credit bureaus.
I recently purchased 700.00 in tires. The first time I went to Sam's Club to have them installed I had a two hour wait. Unfortunately after two hours I still had no new tires and I had to leave to pick someone up at the airport. The associated at the tire department were rude and could not give me an estimated time of installation. The manager on duty took my name and that was that. Two days later I returned to have the tires installed I was assured it would be 45 minutes. I returned to get my car in 45 minutes the rude associate stated it's not done. Ireplied how do you know you didn't ask me my car type. His reply was it will be a few minutes more, well after 30 minutes more the associate came back threw my car keys at me and that was that. I again complained to a manager this time it was the club manager who just rolled his eyes at me as if to say yeah, okay lady. I have decided that this was my last purchase at sam's clu. I have been a member for at least 10 years, but not anymore. I will take my money somewhere else.
Walking into the Sams Club, the door bouncer employee, hands each person a flyer with various coupons for products you can get at a discount. Each coupon lists "Limit one" except one coupon which has no limit restriction listed on the coupon. So one would assume that it was not limited to one. The product was flooring, you buy 10 and get $40 off. The tag above the product did not have any limit either. So I tried to buy 50 boxes assuming that Sams Club would honor the coupon that was given to me upon entering the store. Upon checking out, they tell me that the coupon will only be good for 10 boxes, the rest are full price. I said there is no limit on this coupon. They call the manager who then goes upstairs to find a way around giving me the coupon advertised price. He comes back and says "You have to go online to see the coupon with the Limit One listed on it. I said "but this was handed to me when I walked in the door". So in my viewpoint this is false advertising, and I think that if a store gives you a coupon when you walk in the door they should honor it. Buyer beware at Sams, it should be called Scams Club.
Refused to allow my wife who is authrorized to use EBT card to make food purchase's stated under law that she could not use it that it had to be the person's name on the card, which happened to be mine. She has made purchaes at other stores before and not to mention at Wal-Mart which is under the same company as Sam's Club clear discriminaton.
Replacement or repair of a $129 DVD burner covered under a replacement service plan has taken over three months and I'm still waiting. On Oct 11, 2009 I took the item to our local Sam's Club for replacement or service, at that time I was told that they no longer do in store replacements, no problem, the pamphlet actually stated that clearly, so I called Sam's Solution center that day. Things then proceeded as follows. I was told three or four times over the course of a month that a qualified service center would send me a shipping label. Finally, after over a month of patiently calling them once a week, Sam's found one that actually followed through. I was then promised no less than five times that a representative would call me with the status of the repair within 4 to 5 business days, yet I never received a singled call. I had to call them each time. Seven days ago I was told that the item was reported to be too expensive to repair and that I would receive notice in 5 to 6 days of Sam's solution, again I had to call the solution center for an update. Finally today I was told that I would receive a refund check in 11 to 15 days. 12 days from now will make a full 4 months of calling and waiting. I find this totally unacceptable! At this point I'll be shocked if the refund check actually shows up as promised. I feel that Sam's Club should address the speed in which this type of claim should be handled. If you promise to call or mail something then do it, otherwise simply do not promise.
Back in february icalled the store for poland water 35 pack water they switch me with three diferent people none of them knew if they do.Today june 12th 2010 called for michelob ultea ligt beer .The woman named debora kept me on hold for too long time stating no one was answering in the licuor dept. I request to talk to the mannager but she refused. i had been member since they open the secaucus store but since Iam so unhappy I wont renew the membership again. Ihave to travel some five miles from my house to the store so I called before going .
I think everyone should know that Sams lets certain customers of the same business use one card to charge on and its kept in a certain book that they keep in a certain place. They will get upset with customers that come in to shop and try to charge on their spouses card, but if a business has one of those cards set up with the click at Sams, they can send anyone in and that person says they are charging for that business and they don't have a card themselves, Sams cos's will go get that card and ring them up. That is wrong. All customers should be treated equal. In fact that is a dangerous practice they have. I would not let them hold a credit card for me somewhere and let just anyone charge on it. They must be crazy. That could be an integrity issue.
You just don't know nowdays what people will do. They have been doing this for years because I know someone that works there. They need to stop this practice and honor the terms of the credit company that issues the card. Only who is on the card has the right to charge.
Its pretty bad if I take my husbands card in there and they won't let me charge but they are so lax with business charge cards.