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Privacy Office, MS #0160, 702 SW 8th Street
Bentonville, Maryland
United States - 72716-0160

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Complaints & Reviews

Sam's Club Serviceworthless agreement

I purchased an HP computer system with 22' screen from Sam's in March 2008 for $1350. I also bought the one year extended warranty. Just about exactly 1 year after purchase the computer ceased connecting to the internet. I called and was told the service person would make an appointment 48 hours after they faxed the order over to them. The repair person did call and said it would be a week for the part to be ordered. A week later, I was told that the person had gone to a funeral for a week. When he finally came two weeks later, it slipped out that he was actually on vacation. He replaced the motherboard, which didn't fix the problem and he said he thought it was the cable company. The cable people came out, no charge within 2 days, checked everything and set up my husband's laptop for him. My next move was to Microsoft, wherein I developed a 'close, personal relationship' with some guy in India over about 10 hours on the phone. After this, I had my entire computer wiped out and was not even able to reinstall the operating system. I again called the service company and they decided that I should ship the computer to Florida where the people there would either fix it or send me a check. I shipped off the computer and a couple of weeks later it was returned, after they replaced the hard drive and reconfigured the motherboard. At this point, the monitor failed and the tower, after initially connecting to the internet, again stopped this function. When I called AGAIN, I asked to speak with a supervisor. I was put on hold several times for extended periods and was told that someone would call me back. A day later they did, and after I angrily said that I was through fiddling around, and I wanted my money back, I was told to my amazement that it was out of their hands and the company in Florida had the final call and that if they decided to repair it 10 times, they would and would not refund my money. I said that I was going to call the Attorney General and the manager said that he would have a repair person come out to my home and fix both the tower and the monitor. He said that it would take two days for the work order to reach the local company (back to the original company that replaced the motherboard). After 3 days I called back, got the runaround and was finally told that they were ordering parts and would call me to schedule an in- home appointment. I am still waiting for the appointment to be made. During this time--I made the first call 2/28, my husband has been out of work, trying to register weekly for unemployment and I have not had the use of my computer. We are now moving into the 3rd month of this nonsense. I am absolutely at my wits end. This is absolutely unacceptable. Had I known that the so-called 'service agreement' meant that I was going to go through this amount of baloney I would never have bought it. At this point, I will never buy another computer from Sam's club, nor will I ever buy another PC. I am absolutely out of patience and furious!

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    • Th
      TheWayItIs May 30, 2011
      This comment was posted by
      a verified customer
      Verified customer

      Your plan at minimum is a 2-year plan from April 2009 - Mar 2011. All electrical and electronic failures are covered, not software.
      It doesn't sound as if the "service" company person diagnosed the issue properly. Most of the issues that would cause your problem are well beyond what the $10/hr cust svc rep for the service contract company is competent for.
      Go to the Club Mgr, he/she has an "escalation" hotline number direct to the service plan administrator. They will take care of you promptly. This escalation should have happended already.

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Sam's Club — customer service

    I am a business owner and shop at Sams Club frequently about 3/4 days a week. I dread going there, but I...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Sam's Club / Rotisserie Chicken Salad — not real chicken

    I bought a jar of Rotisserie Chicken Salad. It was a product made by Sams Club. After eating a little bit of...

    Sam's Club — unfair treatment in work place

    i was just terminated from Sam's Club in freehold nj, because a customer made an complaint about a...

    Samsclub.comI will never get a club membership and will not be ordering from their online system

    I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos. I input my credit card information and the billing address was declined. I called the national call center and they told me it was because their online ordering system only uses the first five digits of the zip code, and NOT the zip + 4. They actually instructed me to call my credit card company and remove the zip + 4 from my billing address! I told them that the Zip + 4 insured that any statements and new cards would be delivered to me and not elsewhere in town. There are mailboxes across town with the same numbers but have a different zip + 4 address. I told them that such misdelivered mail could lead to identity theft and credit card theft, and that they were instructing their shoppers to make their bank and credit accounts less secure. I asked to speak to a supervisor and never got a call back. When I called their call center again, they claimed they could not open the account to view or add any notes even though I had an open incident. When I asked to speak to the person I worked with before, they claimed that person was not in their call center and they had no way of getting a message to him. In this day of global networking, a company that cannot communicate from one office to another and refuses to use zip + 4 in their ordering system is way behind the times. I will never get a club membership and will not be ordering from their online system..

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      • Cg
        cgray2 Mar 28, 2011
        This comment was posted by
        a verified customer
        Verified customer

        I sincerely apologize for you inconveniences, you can contact me directly at [protected] and will be happy to assist you. Cindy Gray Call Center Ops Manager.

        0 Votes
      • Mc
        mcsquared Jun 03, 2011
        This comment was posted by
        a verified customer
        Verified customer

        I was working with my business partner who had the Sam's Club membership and I ordered a pop-up canopy for our outdoor expos. I input my credit card information and the billing address was declined. I called the national call center and they told me it was because their online ordering system only uses the first five digits of the zip code, and NOT the zip + 4. They actually instructed me to call my credit card company and remove the zip + 4 from my billing address! I told them that the Zip + 4 insured that any statements and new cards would be delivered to me and not elsewhere in town. There are mailboxes across town with the same numbers but have a different zip + 4 address. I told them that such misdelivered mail could lead to identity theft and credit card theft, and that they were instructing their shoppers to make their bank and credit accounts less secure. I asked to speak to a supervisor and never got a call back. When I called their call center again, they claimed they could not open the account to view or add any notes even though I had an open incident. When I asked to speak to the person I worked with before, they claimed that person was not in their call center and they had no way of getting a message to him. In this day of global networking, a company that cannot communicate from one office to another and refuses to use zip + 4 in their ordering system is way behind the times. I will never get a club membership and will not be ordering from their online system.

        0 Votes
      • Te
        teacher12 Jun 27, 2011
        This comment was posted by
        a verified customer
        Verified customer

        I ordered two Dell mini notebooks for my kids from samsclub.com for Christmas, and the whole experience was horrible.

        First, I placed the order on December 8 with samsclub.com. I received an order confirmation for both laptops showing that Sam’s had charged me for both laptops. I tried several times to check my order status online, but only to the message that the order was in the initial stages. When I called Sam’s club, they told me that they had no way to check the status because DELL had not given them DELL order numbers which are not the same as the ones that Sam's uses. Sam’s did not issue corresponding DELL order numbers or tracking numbers for the computers I ordered until after I received the first computer on December 23.

        When I called Sam's club to ask why and to try to get information on my order, they told me I would have to contact DELL directly even though I had no way to obtain ANY information because Sam's could not provide me with DELL order numbers so that I could check on the status. When Sam's club FINALLY updated the information for my order on their website, they showed that my order had shipped...I had only gotten one laptop but had paid for two. AGAIN, no one at Sam's club could give me any answers, but they promised to get to the bottom of the situation and contact me. No one ever contacted me via phone or email.

        When I used the order number that was on the shipping information for the ONE laptop I did receive, I was able to see all of the orders that were purchased by Sam’s Club. I was even able to see the addresses to which the computers were being shipped, the date they were supposed to arrive, and even the security gate codes for the addresses!!!

        Four calls later and after being assured that they would fill my order and deliver the computer I paid for...it was now January 17. Remember, I placed the original order on December 8, they told me that they had "refunded my money" even though I had been promised over the phone multiple times that they would fill the order for the price that I had paid.

        When I explained to them the error had been theirs, and they should honor my order, they told me that was not company policy because I had never received the computer. When I pointed out that I had ordered that computer at a reduced price, and that I thought they should honor that order since the error was theirs. They offered to place a second order for me for the same computer at a much higher price. I told them I would never place another order with them, and I was curtly told to "have a good day" and then disconnected.

        How long should it take to resolve an order problem? More than a month? I am most upset because on January 17th my son still had no Christmas present. It would have been nice to know that they had no intention of filling my order before this much time passed and before I spent valuable time calling and trying to track down my order.

        Please think twice before ordering ANYTHING from Samsclub.com, and if you do, don't expect much.

        0 Votes

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      Sam's Clubbad customer service

      I went to Sam's club this morning to fill up my car with gas at Sams Club in Glen Burnie, MD, the place was crowded and there were other spaces available, but they were on the opposite lane, that meant that I have to go on the wrong way. When I was halfway to filling up my car, the attendant came to me and said that I was on the wrong way, I told him that there were no other spaces available, and I needed to go to work, the guy just stopped the pump, and ordered me to turn around. I asked me to let me finish filling up my car because I needed to go to work. He stood up there and ordered me to move my car. As upset as I was I decided to leave and not to confront him, especially since I am a woman. I contacted the customer service line, and they gave me a ticket number and that the manager would call me back. No one called me back, so I contacted the store manager who was as rude as the pump guy, he said that the employee was doing what he was supposed to do. I explained to him that he could have been more polite, and he practically kicked me out of the place. Also, I told him in a comparative way that even police officers give warnings. The so called manager took the statement literally and said that the pump guy is not allowed to give warnings; he then added "what do you want me to do, I will not fire him, do you want a $20 dollars gift card? that's what you want huh?" I even told the manager (Larry) that I just wanted my money back for the membership I paid in February, so I could take my business elsewhere, he kept going on and on using sarcastic words to provoke me and obviously I did not get to his level. I contacted the customer line again and told them that I need to cancel my membership and that I need the money back. They gave me other number and I still waiting for they call. I explained the representative that the manager refused to apologize, he admitted that "his employee" would deny any mistreatment, and that there was nothing he could do. I told her that I did not want to get into the “I said he said” with them, and just wanted to cancel my membership and my money back. This is shocking and a nightmare horrible service.

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        • Jk
          JKDE Mar 12, 2011
          This comment was posted by
          a verified customer
          Verified customer

          I have seen selfish people like you do the same at BJ's Club gas station. Like the posters above me said, you are rude, ignorant and think rules don't apply to you. Get in line like everyone else.

          2 Votes
        • Go
          Gozer908 Mar 13, 2011

          I am sorry you did not get special treatment because you had to go to work, maybe give yourself more time before work so you dont have to worry about lining up the wrong way.

          2 Votes
        • Sk
          skiwolf9 Feb 22, 2016
          This comment was posted by
          a verified customer
          Verified customer

          I have pulled up on the opposite side that my tank fills up from and the hoses have always reached with no problem. Never even thought of going in the opposite way of traffic flow. You sound like a stupid entitled AH. Get over yourself, nothing revolves around you.

          0 Votes
        • Sh
          Sharrie Ramey Sep 01, 2018
          This comment was posted by
          a verified customer
          Verified customer

          @skiwolf9 me too, people do it all the time.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Sam's Clublaptop warrenty

        I purchased a 3 year extended warrenty. My laptop started freezing up and ended up not starting. I contacted Sams Club and sent the laptop in for repair. I was told by their repair people at Micromedix that they would not service it, unless I paid $180 to repair a superficial crack in the hinge (not part of my written contract.) They sent it back without repairing it. I tried to send it back and am told they are denying it and I must have it repaired by a "reputable" repair company and then can send it in for warrenty work.

        I have spent numerous hours to no avail.

        I will never buy a computer at SAMS CLUB again.
        Dan Willson
        Tyler, TX

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          • Ra
            Ravana Mar 03, 2011

            Hi,
            Iam a microsoft certified technician. I can help you with the problem and get it fixed.
            My Email address is [protected]@att.net you can send your contact information and i can arrange a call to troubleshoot the issue. Services provided to you will be for free as an introductory offer.
            Thanking you,
            Martin
            Ravana The Nerd Squad

            0 Votes

          Sam's Clubdo not purchase sams club warranty

          I purchased a laptop computer from Sams in August of 2009 after comparing warranty policies of Staples, Sams and Costco. I did have a value membership at Sams so this added one additional year to the warranty that I purchased and was told by the associates at 2 stores that if anything happened to the computer within the 4 years...1 year manufactures warranty, 2 years purchased for $59.95, and one additional year for being a valued member that they would either replace the computer or write me a check. Fast forward to February 11, 2011 and I have a large project where I need to burn disc and there are several problems with the HP Laptop one of with the burner is not working, the mouse button is loose and the curser will sometimes, not always jump all over the page. Long story short I take the computer to my local Sams Store and was informed that is not the way the policy works. I have to call up a number and make arrangements.

          I explained that I was told something different when I bought the computer and she said that was a different store and she did not know about what that store said. I explained to the lady at what was titled Customer Service (NOT) that I had ask at this store the question about the warranty knowing what Staples and Costco's have for Warranties and was told the computer would be replaced. I realize that the policy changed sometime but this computer was purchased before that date.

          She did not care and told one of the other ladies to Call up for me. I explained I was not that *** and could place the call but this was not what I was told that the computer would be replaced.

          I returned home and called the number, yes I could send the computer in and "IF" nothing major was wrong the computer would be gone for 7 to 10 days. I use this computer every day and it has 3 things wrong with it and one of the reasons I have not delt with this problem earlier is I cannot be without the computer for 7 to 10 days.

          I AM WRITTING THIS AS A WARNING TO ANYONE ELSE NOT TO PURCHASE THE POLICIES FROM SAMS CLUB EXTENDED WARRANTIES. As you read through complaints you will realize if you send your computer in to be repaired you might see if in 10 days but it probably will not be fixed. And who can be without their work computer for 10 days?

          Good luck Buyer bewares if you decide to buy a computer from SAMS

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            • crapnemesis Apr 20, 2011

              I agree about the extended warranty's, they are crap and the people that sell them to you will mislead, however I would advise against buying Sams Club's computers at all. We have had problems with every computer we buy from them. I had to change out my computer FOUR times because there was a problem with them within 2 months of very minimal use. The warranty allowed us to exchange them. Now they changed the warranty so that you cannot exchange it if there is a problem. You have to send it into a company who says they will have it repaired in 7-10 days. HA! they had my PC for 3 weeks and it came back... still with problems. The battery refuses to charge after it hits 84% and the computer drains the battery within an hour. The repair people insist that it is the external components that would be the problem, how convenient as they are not covered under warranty. Well I will take a bit of that back; they will replace the charger if it shows a malfunction, if it falls apart because it is a cheap piece of garbage they will not cover it. That brings me to the second computer we bought for a member of the family which has been sitting at the repair place for more than 10 days now. They are refusing to replace the piece of junk charger that started falling apart because they are claiming we did it. They are still deciding whether or not they will replace the keys that started coming off within a month as well. Three HP computers I have had and the keys fall off, cheap plastic pieces break, yet it is our fault? Now the person who sold us the warranty told us that these things would be covered, so I bet if I take the computer into Sam's Club and raise the roof over it, that will go nowhere!! I believe that the crooked warranty company has a contract with equally crooked repair people, which is Micro Medics by the way. The warranty company looked at a PICTURE that MicroMedics sent to them and the warranty company determined the piece was damaged by us (it was not). Again, how convenient. How can you determine something from a picture? The charger was starting to come loose and fray within 3 months of it being purchased. Because we need these computers for a home business and school we had to deal with the problems as long as possible. As it sits now I cannot give my computer up for 3 weeks AGAIN because I work at home and need it very badly. I would never get a PC from Sams Club again. I bought a PC from Best Buy and it lasted forever. I could have lit the thing on fire and the Best Buy company's warranty would still have covered it. Yes it costs more but is worth it. But the Sam's Club warranty will not cover cheap pieces of parts that are coming off, they try to find fault with the user. They need a damn class action lawsuit against them. Sams Club needs to re-evaluate who they use for warrantys. That is why the warrantys are so cheap, they don't cover anything! I am tired of being screwed when it comes to the purchases we work hard for to make!

              1 Votes
            • Th
              TheWayItIs May 30, 2011
              This comment was posted by
              a verified customer
              Verified customer

              @crapnemesis - a little news for you - the same company who administers the BBY plans does them for Sam's.
              Sam's computers are the same brands you can buy anywhere, same mfr warranties. Construction of them is no different. All extended service plan administrators first goal is to keep the costs of repair down, not service you faster.
              BTW - the Sam's plans start AFTER the mfr warranty. The extended service plan company takes no liability for anything under the mfr warranty (power surges aside as that is rare). Also the Sam's plans (and BBY Standard Plans) don't cover physical and liquid damage, only electrical and electronic failures.
              Contact the Club Mgr who has an escalation number with the plan administrator. Tell him/her you were "deceived" by the plan benefits. You should get satisfaction.

              0 Votes
            • crapnemesis Jun 29, 2011

              @ The Way ItIS I am aware of the extended service plan kicking in after the manufacturers warranty, that is what I am in; the extended service period. Back when I purchased my first computer from Best Buy I purchased a plan that covered damn near everything. Not sure what they cover now but 10-12 years ago they DID cover quite a bit, back in the day. Would they really cover it if I lit it on fire? Probably not but I am extremely pissed off. Micro Medics has other complaints against them as well. As far as the speed of service; Sams Club, the warranty company and MicroMedics should not say they offer fast service if that is not what their goal is. That is what we were told and their site says 7-10 days as well. Something in the computer is destroying the batteries and MicroMedics refuses to investigate. We call the ###s up and ask to speak to managers who do not call back. It is now 90 days later and this new battery needs to be replaced. The computer is shutting off all the time. Yes computers are constructed the same but Sams Club sells ### computers. They must take what the other stores refuse to sell. I have seen complaints by other people regarding the computers they get from Sams Club. Thank you for your advice I will surely see if Sams Club will help out.

              0 Votes
            • Vi
              virgo51 Mar 05, 2012

              My husband and I purchased two Apple I phones4s at Sam's instead of Sprint (which we really regret doing!) just to get their extended warranty which was to supposed to be so much better than Sprint's according to the salesman at the phone department, and that if the cellphone was lost, we would have a tracking system (GPS system) that was stated in the contract, but which I was unable to track. We returned to Sam's yesterday to tell the phone sales dept. that I had lost my phone, and to see what they could do to help. We were not told by anyone in the Sam's phone sales dept. at any time or was there anything in the contract that stated that this feature needed to be setup first by Sam's first in order for the system to be operational. The Apple store told us that since Sam's sold us the phones and the contracts, that they were entirely responsible for doing this which they failed to do!

              Meanwhile, even though I was reimbursed for my contract which proved to be worthless, the manager led us to believe that he would give us a new phone, and then refused to do when we went to the sales dept. So now I am stuck with a 2-year contract from Srint with no phone!
              I am writing this to warn other buyers to beware of buying these so called warranty contracts and also to buy their phones at the company phone stores such as the Sprint
              store to avoid this kind of incident from happening to them!

              By the way, does anyone have any good ideas or know what would be the best phone number to call to file a complaint against Sam's? Also, has anyone else had a similiar experience with Sam's phone dept.?

              0 Votes
            • Da
              Dantheman2008 Dec 21, 2013

              I do have agree that the sales associates are very misleading when selling the replacement policy . We bought a tablet and they advised us that it covers anything that would happen to the product. Well it doesnt cover "any damage" only internal, mechanical damages. Its not fair and I believe I will need to look into this further. It is very misleading.

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Sam's Clubfalse advertising

            Samsclub.com advertises lower in-club prices -- for various clubs -- for a particular TV (Item# [protected]" Vizio VIA XVT Tru-LED LCD 1080p 240Hz SPS HDTV) but whenever the item is asked for at the stores the item is either "canceled" or "sold-out", all the while the advertisements with the lower prices keep on remaining on the website, untouched and not corrected. I am disappointed to figure out that even a big corporate like Sams Club uses this cheap trick (apparently to lure people into its stores so they may finally end up buying other more expensive items). It is just wrong to advertise something without the true intention/ability to sell it!

            Here are the 3 specific clubs in concern: club# 6615 and # 6610 (around zip code 92708 of California), and club # 8245 (around zip code 77375 of Texas). The item number of the TV in concern is: # 537041. The in-club prices -- as advertised at Samsclub webpage, respectively to each of the clubs listed above -- are $1213.21, $1091.81, and $982.61 (while the online price is $1647). I have informed the supervisors/managers at these three clubs and requested them to follow up as to correct the issue but I seriously doubt they will actually do anything about it! Hopefully, more people will learn about this false advertisement issue and react to somehow correct it.

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              • Al
                Alcatrazdan Jan 10, 2011

                Have you ever thought the item is on clearance? That would mean it is lower at stores, that still have it, which I'm fairly positive some still do have it. So really they are not using false advertising.

                0 Votes
              • Ar
                ARMejia Feb 21, 2011
                This comment was posted by
                a verified customer
                Verified customer

                Their website has a Samsung 46" LCD for a price of $798 online but it states that the Chino club store has it for $423.01. When I called the Chino store, the representative stated that this was only for a returned product but that it was not available for re-sale because it had to be inspected and he was not sure how long this would take. Hmmm... this was a complete disappointment since the website did not state that. I called their main office [protected] and another representative stated that a returned product will not be available for re-sale and they are auctioned off??? This was very disappointing, why would they advertise a product if you have no intention of selling it??? Be aware of their false advertising !!

                0 Votes
              • Sh
                Sheila Wilkerson Nov 11, 2017

                My name is Sheila Wilkerson. I filled out a survey on line about Sams Club. It advertised a FREE gift. I chose a watch. I paid $6.01 for shipping and received a watch. The watch was laying loose in box had no papers with it and was so cheep it didn't even have a brand name. I filled out survey on 10, 09, 2017. The watch was sent from Vibo Grand, 9901 San Fernando Rd. Unit 17, Tacoma, Ca. 91331. In my Oct. bank statement Vibo Grand had withdrawn $97.21 plus the $6.01 shipping. I called Vibo customer service and complained. After many threats and telling him no I did not won't the watch or any others he agreed to refund the $97.21 and i was to send watch back. I truly hope Sams Club is not condoling this kind of rip off. I will be watching my account to see if the money is returned, if not you can be sure I will be contacting BBB and putting on internet for all to see. Sincerely: Sheila

                0 Votes
              • Sh
                Sheila Wilkerson Nov 11, 2017

                It was not a purchase and no their was no clearance or discount. I didn't purchase it it was suppose to be a free gift for filling out survey. Then they charged my account $97.21. How could that be right in any way?

                0 Votes

              Gemb / Sam's Club — not - mine - why is this on my credit report

              My credit report shows that I owe $5401 to GEMB/SAMS CLUB DC and that I am making $55 payments faithfully a...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Sam's Club, Mobile, Alabama — poor service without explanation for future prevention, and, unsanitary check out clerk frozen food handling

              After complaining to the Sam's Club through its web site with the message following, an apologizing...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Sam's Clubprotocals

              I've worked at a SAM'S Club for over 6 years as a supervisor. In the past two years our regional management has changed and they are expecting some stupid things from its employees now that just piss off everyone. Like for instance they have what they call a 45 day out prompt. What this is, is that your membership will start prompting for renewal 45 days in advance. You won't loose any time, or so they say, if you renew then but the cashiers are suppose to automatically put the charge on your purchase and say something stupid like, "Mr. So-n-so your membership is up for renewal on (this date). For your convince I have added your renewal to your purchase today is that ok?" They can take off the charge no problem but the fact remains that the company thinks that it is ok to just do this without asking first. Members get mad at the cashiers but really they are only following what they are suppose to do to keep their job. Another thing that the company is doing that is pissing a lot of people off is offering their Plus Membership. Every Cashier has to inform every member about upgrading if they can. Cashiers have no say so in the matter, if they don't they risk loosing their job. All they have to do is inform they don't have to meet a quota or anything like that but whenever the "big wigs" look at the membership reports that's the first thing that they talk about. You did not meet your goal of this number. Maybe if they offered more than the stupid stuff they do people would be more inclined to upgrade. Your regular membership cost $40.00 to upgrade it is a prorated amount of $60.00 more for a total of $100.00 membership. What do they offer? well now you can come in and shop with the business members at 7am when we open, like they wouldn't let you shop if you weren't a business or plus member, you can save 2% on your sam's discover card, depending on how mush you actually spend on the card you might not even qualify to get a rewards check, you get an extra year warranty on any extended warranty you purchase, and you can save a minimum of $100.00 in eValues. eValues is a joke. You get a bunch of stuff loaded to your membership card that you will probably never buy and you get told that this will help you save money. For a bulk store the discounts are only on one item. $1.00 off red grapes for example. Someone that comes in many times every month and buys like 10 cases of the grapes will save $1.00. Not to mention that you might not even get that discount again for several months. Also management is no better they are constantly saying thinks like stay with the cashiers to make sure they are doing what they are suppose to be doing. Like I want to baby sit all day. Then I get in trouble when my paper work is not completed and my only response is "well do you want me to watch the cashiers or do the paper work? Because I can only do one not both." The whole place makes me sick.

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                • Id
                  idontcare2 Jan 13, 2011

                  i agree w/ td577. i will not renew my membership - i was acosted trying to get in the door by some insane old fart because he wanted to see my card. i was not there during a premium time. i refuse to be treated like a sheep. i cannot actually buy anything without the card and i have to show my receipt before i can leave. i;m sick of it

                  0 Votes
                • Ic
                  Iceprincess28 Mar 05, 2011

                  They actually stopped automatically adding your membership to your purchase. The Plus stuff is annoying and people do get tired of hearing it, but I just tell them I hate it as well but it is my job. idontcare2, people pay for their benefit of actually getting in before 10 am. If you do not pay and get in early, how is that fair to the others who do pay? Would you be happy if you paid 40 bucks a year and others got to shop for free just because they didn't want to spend the 40? You have to show your receipt at the door simply because Sam's does not have detectors to stop thieves from leaving the store with tvs, dvd players and other items. If they didn't check your receipt the prices would go up dramatically...Then you would be complaining on that as well. Maybe you'd like to pay for the detectors? Your membership doesn't pay for it and Sam's doesn't get much of any profit off of the actual items you purchase.

                  0 Votes
                • De
                  Denise67 May 05, 2011

                  If you're a business member they update your card and it negates all the others cards at the same time and makes them void until they pay for them again which totals to about 3 weeks earlier than the 1 year mark - - Something fishy here...

                  0 Votes
                • Un
                  Unvalued associate Feb 21, 2013
                  This comment was posted by
                  a verified customer
                  Verified customer

                  As a former employee, I can agree with you completely. They told us it is NOT required to meet our goals when we got hired. It also never says it anywhere in our job description sheets. They are playing some games here and I don't like it, which is why i'm GLAD they fired me. I refuse to continue to do this BS for them, and they had enough of someone standing up and telling them they were wrong.

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                SAM'S CLUB BALANCINGbad balancing and refusal to correct it

                I brought my car for balancing my tires on 11/11/10
                they told me that one tire was out of round...i could not see the difference with the other tires. Confident, i took the car out...and i hear d a strange noise and some strong vibrations.
                When i brought the car, there were no vibration and no noise.

                I brought it back to Sam's club to get it examined and the problem corrected. They told me my tire was out of round and they proposed to put a new one. I told them that this tire was not making noise nor vibrating before.
                They said they removed all the weights on it and could not balance it. It appeared very strange to me. I complained more and gave me a refund for the balancing of this tire. I asked them to put the weights back. they said they could not. I told them to balance it the best they can and i would sign a disclaimer. They refused.
                I was busy so i left.
                I have now a car that is dangerously vibrating and with a strange. I will go to a mechanic to check what they did wrong (maybe just removing all the balancing weights previously installed.)
                They made my car unsafe to drive...THIS IS A SHAME...
                I will never go to Sam's club again. it is better to find an independent mechanics to do the balancing..they are incompetent and dishonest. I am thinking to sue them!!!

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                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Sam's Clubpossible fraudulent activity

                  My percentage rate went up Octorber 28, 2010 without my knowledge. I have made arrangements with my bank for draft withdrawals. I have had previous fraud on my old checking account and I have reported it to the police forgery department, the bank forgery department and all three credit bureaus.

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                    Sam's Clubpoor customer service

                    I recently purchased 700.00 in tires. The first time I went to Sam's Club to have them installed I had a two hour wait. Unfortunately after two hours I still had no new tires and I had to leave to pick someone up at the airport. The associated at the tire department were rude and could not give me an estimated time of installation. The manager on duty took my name and that was that. Two days later I returned to have the tires installed I was assured it would be 45 minutes. I returned to get my car in 45 minutes the rude associate stated it's not done. Ireplied how do you know you didn't ask me my car type. His reply was it will be a few minutes more, well after 30 minutes more the associate came back threw my car keys at me and that was that. I again complained to a manager this time it was the club manager who just rolled his eyes at me as if to say yeah, okay lady. I have decided that this was my last purchase at sam's clu. I have been a member for at least 10 years, but not anymore. I will take my money somewhere else.

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                      Sams Club Couponfalse advrtising scam

                      Walking into the Sams Club, the door bouncer employee, hands each person a flyer with various coupons for products you can get at a discount. Each coupon lists "Limit one" except one coupon which has no limit restriction listed on the coupon. So one would assume that it was not limited to one. The product was flooring, you buy 10 and get $40 off. The tag above the product did not have any limit either. So I tried to buy 50 boxes assuming that Sams Club would honor the coupon that was given to me upon entering the store. Upon checking out, they tell me that the coupon will only be good for 10 boxes, the rest are full price. I said there is no limit on this coupon. They call the manager who then goes upstairs to find a way around giving me the coupon advertised price. He comes back and says "You have to go online to see the coupon with the Limit One listed on it. I said "but this was handed to me when I walked in the door". So in my viewpoint this is false advertising, and I think that if a store gives you a coupon when you walk in the door they should honor it. Buyer beware at Sams, it should be called Scams Club.

                      false advrtising scam

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                        • Di
                          dia3766 Sep 06, 2010

                          well the coupon does say $40 off the purchase of 10 cartons it does not state anywhere that it can be used more than once

                          0 Votes
                        • Don'tBeAMoron Sep 06, 2010
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Dear ###,

                          It may not have plainly stated that there was a limit. Take note that it also doesn't state that there wasn't one. Just because the deal didn't work out in your favor doesn't make it a scam. The management team is there for clarification. I'm sure you received clarification from them in a timely fashion. Therefore, the situation is resolved. Just because you're a cheap ### doesn't mean we give a ###.

                          Sincerely,

                          Anyone who has ever worked in customer service.

                          0 Votes

                        Sam's Clubcheck out form of payment

                        Refused to allow my wife who is authrorized to use EBT card to make food purchase's stated under law that she could not use it that it had to be the person's name on the card, which happened to be mine. She has made purchaes at other stores before and not to mention at Wal-Mart which is under the same company as Sam's Club clear discriminaton.

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                          • Su
                            SummerInTheSun Aug 16, 2010
                            This comment was posted by
                            a verified customer
                            Verified customer

                            How is it discrimination when they are following the RULES, which is her name has to be on it?!? You need to get a card with HER name on it so she can use.

                            Those other places that let her use it should be in trouble for not following the rules.

                            Bet you'd gripe about it if someone else used your card and they let it go through without their name on it, right?

                            -1 Votes
                          • Don'tBeAMoron Sep 07, 2010
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Dear ###,

                            It's the law. Stop whining.

                            Sincerely,

                            Anyone who has ever worked in customer service.

                            -1 Votes
                          • Don'tBeAMoron. Sep 07, 2010

                            Oh wait, I thought you meant DEBIT card. I retract my complaint, sorry.

                            0 Votes
                          • 03
                            03301man Jun 21, 2011

                            Brian, sorry these people are being so stupid in their comments. Sam's club company policy is to accept the payment as long as it goes through. My experienced the same thing. But they are OK with my wife using a credit card or debit card without my name on it. I called the home office and they agree with me, but the local club is still insisting that they have the right to single out ebt customers and have admitted to me that they are just trying to get extra membership fees.

                            1 Votes
                          • 03
                            03301man Jun 21, 2011

                            I mean ... My wife had this happen to her too. even the home office has told us that it sounds like discrimination.

                            0 Votes

                          Sam's Clubreplacement or repair of a $129 dvd burner covered under a replacement service plan has taken over three months and i'm still waiting

                          Replacement or repair of a $129 DVD burner covered under a replacement service plan has taken over three months and I'm still waiting. On Oct 11, 2009 I took the item to our local Sam's Club for replacement or service, at that time I was told that they no longer do in store replacements, no problem, the pamphlet actually stated that clearly, so I called Sam's Solution center that day. Things then proceeded as follows. I was told three or four times over the course of a month that a qualified service center would send me a shipping label. Finally, after over a month of patiently calling them once a week, Sam's found one that actually followed through. I was then promised no less than five times that a representative would call me with the status of the repair within 4 to 5 business days, yet I never received a singled call. I had to call them each time. Seven days ago I was told that the item was reported to be too expensive to repair and that I would receive notice in 5 to 6 days of Sam's solution, again I had to call the solution center for an update. Finally today I was told that I would receive a refund check in 11 to 15 days. 12 days from now will make a full 4 months of calling and waiting. I find this totally unacceptable! At this point I'll be shocked if the refund check actually shows up as promised. I feel that Sam's Club should address the speed in which this type of claim should be handled. If you promise to call or mail something then do it, otherwise simply do not promise.

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                            • Ken_Masters Sep 16, 2010

                              You paid $129 for a DVD burner? Dude, you can get one from any small computer store for like, 40 bucks tops. Probably a SATA model at that.

                              0 Votes

                            Sam's Clubbad service

                            Back in february icalled the store for poland water 35 pack water they switch me with three diferent people none of them knew if they do.Today june 12th 2010 called for michelob ultea ligt beer .The woman named debora kept me on hold for too long time stating no one was answering in the licuor dept. I request to talk to the mannager but she refused. i had been member since they open the secaucus store but since Iam so unhappy I wont renew the membership again. Ihave to travel some five miles from my house to the store so I called before going .

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                              • Don'tBeAMoron Jan 07, 2011
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Learn to spell, ###.

                                -2 Votes
                              • Wa
                                Walter F Feb 03, 2011
                                This comment was posted by
                                a verified customer
                                Verified customer

                                I just returned from Sam's Club here in Yuma AZ. The products that I usually buy, were not on the shelf, and the excuses I get is "they are seasonal" Well that is hard to believe, I have always been able to buy the big Bag of "French fried Onions" and also the plain Biscotti's. Actually that is a crock. Those items are not seasonal, and should be on the shelf all the time. The manager told me at one time, if they don't sell, they take them off the shelf's. It is just to sad that Sam's club does that.

                                I don't have that problem when I am near a costco, which is 60 miles from where I live, just might have to make that trip, just to get the items that Sam's club cancel out.

                                0 Votes
                              • Ja
                                JasonJD48 Nov 03, 2011

                                5 whole miles?

                                0 Votes

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Sam's Clubcredit card discrimination

                              I think everyone should know that Sams lets certain customers of the same business use one card to charge on and its kept in a certain book that they keep in a certain place. They will get upset with customers that come in to shop and try to charge on their spouses card, but if a business has one of those cards set up with the click at Sams, they can send anyone in and that person says they are charging for that business and they don't have a card themselves, Sams cos's will go get that card and ring them up. That is wrong. All customers should be treated equal. In fact that is a dangerous practice they have. I would not let them hold a credit card for me somewhere and let just anyone charge on it. They must be crazy. That could be an integrity issue.
                              You just don't know nowdays what people will do. They have been doing this for years because I know someone that works there. They need to stop this practice and honor the terms of the credit company that issues the card. Only who is on the card has the right to charge.
                              Its pretty bad if I take my husbands card in there and they won't let me charge but they are so lax with business charge cards.

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                                • Li
                                  LittleD756 Nov 23, 2010

                                  I know what your are talking about but the businesses that do that have what SAM'S Club calls a direct card. This is the same as a regular business membership only on their account they have a list of employees that can come in and use their company card. The COSs are suppose to take the driver's license and keep it until the card is checked back in. Also it is different for companies and personal credit. Say you and your spouse were going through a divorce how is the COS going to know information about things like that? That is the reason that you get two cards when you get a personal membership, a primary card for yourself and a complimentary for your spouse or whoever else you want to give the card to. And btw the company direct cards are keep secure. They are keep in a safe in the cash office, under camera, have to be logged out and logged in whey they are released for use, have documentation of who checked out the cards as well as various other procedures that are done to ensure that the business card is kept safe.

                                  0 Votes
                                • Ap
                                  aperson13 May 07, 2011

                                  I disagree, there are cards that are called "Company" cards, that allows the person to come in and purchase any item as long as they have a business check that has the same name on the card, not only that, certain Sam's even allow the same Credit card with the business name on it...It just depends on the person as well, and I agree with the Direct cards though. they have to go through many procedures just to check out their items, so you need to look up on this more often!

                                  0 Votes

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