Sam's Club
reviews and complaints

employees at the cooking dept. not working, imagine 3 person just doing
the brushing of few ribs and it's already 12:30AM, September 27, 2021 and no broiled cooked and only half rack of chicken in the oven?

Check out has long line, slow cashiers, going out it is clogged.
somebody need to visit this place.

Few months ago they visited this place, and all employees are working fast and gooping around, now it's back to laziness... why not do like Costco.

why not do a surprise mgt. visit instead of announce mgt. visit all the time!

I placed an order online that was over $200, everything came in multiple boxes (some boxes with one item in it). The one item that probably should of been wrapped in bubble wrap or in a box by itself was my 3 jars of alfredo sauce. It was in a very large box with my dishwasher detergent. When we opened the box the smell hit us, so it had been broken for a while and we saw the mess. One jar was completely smashed and the other two jars have cracks in them. The alfredo sauce was also all over the dishwasher detergent. I have attached pictures below so you can see the mess we open. There was NO bubble wrap or air package in this box.

Your survey about SAM is unethical. After answering all the question, we get kicked out and bye bye chances to get the reward.
1. False publicity. SAMs should be ashamed.

I send the above complain to the POC of the above company and this is what I got as an answer:

Delivery has failed to these recipients or groups:
[protected]@protonmail.ch ([protected]@protonmail.ch)
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

Husband and I bought what we thought was fresh muffins from the bakery department, they were covered in gnats crawling all around the inside of the sealed package

Ordered online pick up service and pulled up for worker to load my items. Got home and noticed by water was not in the trunk. Drove back to the store only for them to make me stand in line, tell them what happened and told to wait. After 15 minutes of waiting I ask the worker what's taking so long and they said the manager had to view the camera. Really? Paid $5.00 for 6 gallons of water, was the only car there for pick up and they think I would drive all the way back to the store because I wanted free water? Anyways after another 10-15 minutes nothing happens so I ask for the manager and she was so nonchalant about the entire thing telling me the girl who helped me went home already when she was clearly right there loading more cars :/ so it took me 45 minutes to an hour to finally get my water and no apologies from the worker who put the water in my car and who was clearly the same person who loaded my car the first time. When I asked the customer service agent who originally helped me if we are supposed to get out and watch the workers load our car to make sure everything is there, he says yes it's a good idea wth. So upset and disappointed. I will never use the pickup service again... Well at least not at this losing location!

I topped off my tank with gasoline (9/21/2021 4:29pm) and half way home my van started running rough. When I pushed the accelerator the drive was rough, delaying, shaking and I just barely arrived home going only 30 mph. I had to keep my hazard lights on. I barely made it up my driveway and it stalled just out side and I had to push the rest of the way into the garage. The van just had a tune up and was running great prior to this.

TC #[protected]
AID #A0000000041010

I love Sams and buy most of my food there. The meat department is good but I was told the meat is fresh. The chicken packages are always frozen when put out in the morning. I freeze the meat when I get home. I'm wondering if that is tainting the quality. I have noticed dinners I cook from freshly purchased are definitely better. I don't mind so much but I don't like that is coined as fresh.
Sams club Medford NY

It has been 5-6 weeks and I still do not have a tire. Had to set an appointment 6 days after the blown tire and was told by Customer service the tire was at the club to be installed. It wasn't. The tire manager ordered the tire or said he did. I was told it would be a week to 10 days, it has been weeks and I still do not have a tire. Nobody answers the phone so there is no way to follow up it requires an appointment to see them. Catch 22, nobody will answer and you have to call to get an appointment.

THIS IS PAST RIDICULOUS. WHY DON'T YOU REFUND THE MONEY I PAID FOR THE TIRES AND I WILL GET THEM ELSEWHERE!

i booked a hotel stay 8/19/21 for 2 rooms paid in full through Sams and when tried to check in hotel said they only had 1 room paid even though i had my paper work. Customer service was of no help trying to get the 2nd room and then at 6am found we had NO HOT Water. Many calls and no help. finally disputed charge through credit card company. Would never recommend Sams Travel to anyone.

I was in Sam's located in Birmingham, Ala. Lakeshore location. I saw in the fresh bakery cooler there was raw thawed chicken kabobs in with, and touching the fresh bakery cakes. These bakery cakes are just loosley packaged in there clear fresh bakery containers, raw chicken juice can easily splash and contaminate the cakes. When I brought this to Mr. Glenn Bradley your store manager, he said that" someone was supposed to pull that chicken this morning". The time was 12:30 pm at the time I told him about the raw chicken. He obviously never checked back to make sure the raw chicken had been removed from the fresh cake open cooler display. Then he had the audacity to tell me that he is allowed to display raw chicken next to fresh bakery cakes, but he just admitted that he told someone to remove the raw chicken this morning. I am a nurse with over 30 yrs. experience and I know cross contamination when I see it. Your manager doesn't care, and instead of being appreciative of a concerned customer informing him, he just blames the messenger, and just walked off. There was another female mgr. that witnessed this exchange. I have video and pictures of the raw thawed chicken in with the cakes and showed him and he could care less.

Hello, I'm a customer in Alexandria Louisiana, and the complaint I have, is the different hours of shopping for the levels of shopper, even though there's a governor issued indoor mask mandate . Sams door attendants lets customers not wearing mask in, but want let customers shop a hour early, because of the level membership . WOW... !

I recently purchased a 3 day park hopper tickets total of 5 for my family. we purchased way in advance to avoid rush. We received the tickets than we entered the barcode on to Disney app. three weeks before we were scheduled to go to Disneyland we had to change our original plans and cancel the 3 day park hopper tickets. We placed a cancellation on the 3 day park hopper tickets. we were told that we would receive a full refund for non used tickets. the refund amount was set for $1777.50. And they promised me that it would be sent back to me within 10 business days. Out of abundance of faith in sams club we purchased a set of 5 - 2 day park hopper tickets totaling $1422.50. We never received our promised full refund and now we lost $1777.50. This is not fair i have attempted to resolve this issue directly with Sams Club Travel. with no satisfaction or any help-

we need help please help me get my money back -

I purchased a pair of eyeglasses and lens for my reading glasses. To the tune of $390.00. Never have I ever purchased such poor quality of lenses.
The lens have to be cleaned several times per day. Now I am 86 years old and I have never had such poor quality of glasses. I have purchased glasses from Sams in Colorado - Costco - Lens Crafters etc. No Problems...
What kind of glass do you use? Now - to make matters worse - I talked my Daughter and Son-in law to purchase their glasses after I purchased mine. My Son - in Law can hardly see with his expensive purchase and the same problem constant cleaning pf the lenses. The same for my Daughter - constant cleaning of the lenses! John and Debi Wallace. Not to happy with Sams Club Optical.

I've been a member for 37 years total 15 yr business member, briefly I visit the store 5 times just to get Buffalo Wings and I was told by employees the product would be there, it's Labor day wk end and I could be doing something else with my time. And when I order on line you guy don't deliver when you say the products are suppose to arrive this is happening time after time not just once. Thanks John Martin 6648 Furth Dr Reynoldsburg, Ohio 43068

I have made 3 different appointments for a tire rotation in Santa Fe, NM. July 22, July 29, and August 31...today. I went in for both my appointments for July 22 and 29. I found out at the service desk that they did not have enough people to work tire & battery. Today, I went in for my appointment and there was a big sign on the desk saying tire & battery closed until further notice. No one had the courtesy to call and let me know about this. I have a 30 minute drive to Santa Fe each time I go. Is it the customer's job to call and make sure that there will be someone there who can rotate my tires on that day? I had an employee running the self checkout tell me to go to another place for my tires and service next time? What is going on? Manager was not there to speak to, Shannon Gallegos.
Now, what would you do if this were you? Go to Costco for a membership from now on?

Very disappointed in your failed service,

Please check that I was there today. Checkout was at 11:12 am. I was early for my tire rotation 10:45am.

Membership #101 42100 [protected]

Dorothy R. Snyder
26 Quedo Rd.
[protected]

I know at Costco they never allow emotional dogs in the baskets in their stores. Service dogs have to on walking on a leash and not in the basket. The sams in Fullerton on placentia bl allow people to put their dogs in the bottom part of the basket in the same place the next i would put my food. You know as well as I do that regardless of a towel or not it is not healthy. When the dog urinates in the basket I guarantee you it is not cleaned or nor do do they disinfectant it. Every single week that we go we see this. Tonight she had a puppy which you know is not completely potty trained. When I talked to a manager she told me there's no rules. I'm telling you this is a health issue. Please let me know what you can do about it. My email is [protected]@roadrunner.com. My name is Cindy Johnson number [protected]