Sam's Club

To whom it may concern in charge of corporate complaints:

I am writing you this letter to express my disappointment and total dissatisfaction of how a promotional offer was handle in your store and also by your customer service representatives on the phone.

My husband and I have been Sam's Club members for almost two decades. We were shopping in our local Sam's Club when a Sam's Club employee approached us at the self-checkout. She said if we qualified for a Synchrony Sam's credit card we would receive a $40 credit today. We were kind of in a hurry so I told her we were not interested. But she was persistent and said it would only take a couple of minutes and she could do the application while we were ringing up our groceries. She said if you qualify, we could use our $40 right then. Well, that interested my husband so while I rang up our things, he gave her the information. And like she said it didn't take long and we did qualify. When she tried to apply the
$40 to our order it did not work. She tried a few times and was entering information in her handheld computer but seem to have trouble getting it to work. She then apologized and said that we could not get the $40 that day but when we received the credit card in the mail it would have $40 credit already on it. I asked her what address she had to make sure she had our correct address because we have a home address but receive our mail at our post office box. So, she put the post office address in and checked all our other info. I then ask her one more time to be completely clear on the $40 we DID NOT receive because she could not get it to work in her system. She again told me that when we received the card in the mail in 5 to 7 days it would have the $40 credit on the card.

My husband is a 100% disabled Veteran and I take care of him so I only check my mail every 3 weeks at our P O Box and we shop once a month to make it easier on the both of us. So, by the time I got my mail and opened it on October 16th, I also called customer service to activate my card and to see if the $40 credit was applied. I spoke to Karl Emp # . He told me no there was no $40 credit and that the promotional offer was no longer good. I told him what the Sam's Club employ women told me about how it would have a credit on the card when I received it. He said he was sorry, so I told him never mind that I was not going to activate the card then. He said he could re-instate the promotion but that I had to purchase something before the $40 credit would be applied. I was immediately skeptical and said what if they could not reinstate the promotion. Karl assured me it would be and to activate the card but that I had 30 days to purchase something for the credit to apply. So, I activated the card and I purchased something 9 days later on October 25th.

So, on November 8th I called to check to see if the credit was applied as Karl assured me. The customer service rep said no it had not been applied and it would not be because the offer had expired. I explained to her what Karl said and she did see the notes or when he put in for the offer again but that the offer was for September 5th. I then ask to speak with her supervisor.
His name was Joe, he said he was an Account Manager, 2:45 pm, Emp # 7429, I told him about what the Sam's Club employ told me and what Karl the service rep told me but he was unwilling to apply the $40 credit. I told him that I didn't activate the card until October 16, 2021 and made the 1st purchase with in the 30-day period. He said I had to make the purchase 30 days from the application. I told him I had no card nor an account number to do that until I received the card and account number in the mail and that I only activated it on October 16. I told him Karl was supposed to reinstate the promotion on the day I activated my card. He was very persistent about the September 5th date of application. He was unwilling to credit my card balance. I also found out my membership fee of $45.00 was automatically billed to my account. I asked him how did that happen without my permission. He said that was in the credit card info. So, I ask him how do I take that automatic billing feature OFF of my card? So, he took the feature off of my card. I ask him the number to corporate. He said there was not a number only an address. I asked him to please give it to me so I could write this letter. I told him I was not happy with the way this was handled because I was lied to by the Sam's employee and the customer service rep and how he was unwilling to credit me. He was not very companionate and seemed to want to just get me off the phone. I did get his Emp # and name and told him I would write this letter.

So, I am asking you "Corporate" if you would be willing to credit the $40 to my account and fulfill the promotional offer from your Sam's club employee? My husband is a 73-year-old Disabled War VET and we are on a fixed income. $40 may not be much to you but it is very helpful to us. I am only asking you would be willing to honor the original offer.

Thank you,
Mrs. Charles Perkins
[protected]

I ordered a tv online and screen was cracked so took back to store and purchased same one from store. Clerk's ipad kept erroring out and she never gave me a refund receipt. Told me should be on credit card within 5-7 days. Never showed up and I went back to store about 6x explaining I never got it and clerk vouched ipad kept erroring out. I called corporate about 12x explaining the situation and sent them credit card statement showing amount never posted back. Took proof to store as well. I was so aggravating from corporate giving me the runaround telling me to contact store and store telling me to contact corporate. After about a month of frustration, the amount was finally posted to my account. I will never leave the store again without a refund receipt in my hand.

On Thursday November 4, 2021 My husband and I went to Sam's club in Greenville SC.
We picked up our new membership cards and
Made over$500.00 in purchases.
On Friday November 5th we received an email with sneak preview of sale beginning 12:01 am November 6.
One of the sale items we had just purchased in store for $120.00 more.
I chatted online with customer service and they could not refund the difference because I didn't purchase the item online.
I called the store and was told they don't price match Sam's online items I asked if they prefer I return an open box, used item to the store and order online and was then told they would refund the difference but had to come to the store which is a 47 mile drive.
So now I'm going to order a new one online and return the used one within the 90 return window.
How stupid is Sam's club ?

sams club on north stone in tucson will not keep 60 pack of friskies can cat food in stock, this is a on going 5 year problem! so i try to call first so i dont waste my time driving over to find out there out again but they never answer there phones never! i dont understand that when they run out and after a week then they just might reorder. i think all they have to do is reorder as soon as they get new stock in, but nobody CARES nobody at this store CARES! if you try to ask for help from anyone they give you a dirty look and say were out of that. there is only one person there that cares and she is doing everybody else job a this store. please hire someone to work in the pet isles that cares, cares that people in his pet isles has something to buy when they get there. is that to much to ask for and answer the phone!

There is no reason to have a website to order your goods if there is nothing that you allow for pickup! I am currently unable to shop in your store due to an injury so I tried for the first time to order and pickup only one thing would be able to be picked up it was romaine lettuce. That is the most ridiculous thing I have ever seen. So I guess I will need to order my groceries from your competitor BJ'S I'm sure there will be no problem there. You really need to get it together.

My local Sam's Club optician, Lisa E.Graybeal, visit went fine, but I was charged a $25 copay. I checked my insurance and should not have been charged a copay, so I went to get a refund. I was told, no, you were left a voicemail, it was explained that this was for the eye photo fee. I signed in to get dilated, not for a photo, I had the voicemail saved and offered to play it back for them, there was no mention of this fee. Then I was told that you signed this laminated form for the photo, but the foreign receptionist said at the appointment check in it was a hipa form, "just sign the bottom". Come on, this is wrong! Laminated forms with dry erase markers being given out.

I ordered a computer on my Sam's account on 10/10/21 to be picked up from Local Sam's Club in Pensacola FL on Airport Blvd on the 11th of October.
I work from home and my fiancé which is a member on my account, went to pick up the item, the text rec'd told him to let them know when he arrived, which he replied when he arrived. The text then said to let them know what parking spot he was in, which he did not, because he had other shopping to do, so he went in to pickup the computer, when he arrived, he went to area to pickup, they told him only the person who ordered the item could pickup, which I know is not true because he is on the membership and has picked up several times, and if they would have brought the item to the car, they would just given it to him w/ no questions, this has happened the couple of times we have picked up.. he then proceeded to show them his Sams membership card and his ID and called me on the phone and they still refused... I was so upset I canceled the computer, went up to the store when I got off work, asked to speak w/ a manager and the guy who represented himself as a manager came and said he would look into and call me and no call have I rec'd, no one tried to find out who it was that morning working, what happened, no compensation, I bought the computer the same day from the store, but now I wish I would have went somewhere else, I called customer service and filed a verbal complaint and still no response or no one offered any compensation or explanation. nothing from Sam's Club..
I also ordered some Lipton Tea's from online because I have tried for months to get these items in the store, you carry it on line.. I have been charged on this order 33.00 for shipping when I am a plus member but was told that these items don't fall under the free shipping but you don't have them in the store...no one offered to compensate me for the shipping costs, this is the worst management at this store in Pensacola FL that I have ever seen, I have been a Sam's Club member for many years.. and this is the worst I have seen this store especially the management staff.

Today Wednesday Oct. 27 at your store in Anderson S.C. I bought a case of Friskies cat food 5.5 ounce cans that had damaged cans in it several cans were broken open and the case was full of worms really nasty! This sort of thing is not good for your image. I cleaned the good cans and through the broken ones away. I am not looking for anything for nothing I just wanted you to know. I believe more care needs to be used when unloading and using forklifts. I understand time is money but your customers are your gold. Thank You

I continue to experience a hold on my debit card for a gas purchases. I asked for $25 gas purchase and was charged twice. This is the 2nd time this happened. The 1st time I waited 3 business days, a total of 5 days to get my money released back into my account. This is unacceptable. I need the funds and it's messing up my account.
This occurs at the Pleasantville NJ location

My wife and are Christmas shopping online and my card was declined. Why? My wife called the customer service number and was directed to a representative, Ann, who was very rude and unhelpful. I appreciate the fact that she needed to verify my identity, however, it is very difficult for me to talk on the phone. I told her to please just talk to my wife. While talking to my wife, she kept wanting to send a voice message to my home phone and my wife could not make her understand that she was TALKING TO HER on our home phone. My wife tried to tell her to send the message to my or her cell phone number, but she kept talking over my wife, almost to the point of shouting.

Although we appreciate the first responders and healthcare staff, the hours that was set aside for them shouldn't be called hero hours. Its should be considered something else. Its very offensive to the real hero's which is the military and those who have served. They are the real hero's of this country. They put they life on the line everyday even before this pandemic.

Club #08176

Tires lose 6 - 8# of air when low pressure system moves through. Has happen 3 times since tires purchsed on 3/14/21. Have a truck with Michelin tires that is parked in garage next to this vehicle has not lost any air since purchase of tires at Sam's on 11/17/20. Have owned 10 vechiles +/- in my life time (I am 68) and have never had this problem. The manager of the tire shop at this store tried to tell me that tires where like a basketball and when weather changed the basketball would lose air. I have built tires at the Goodyear plant here and I believe that the construction of a basketball and a vehicle tire are not the same or you would see people driving on basketballs instead of vehicle tires, they are less expensive.

Sept.25th bought 2 packs of what I thought were cinnamon muffins, what I do is buy 2 and refrigerate and they last 2 weeks, I eat one a day for breakfast, I bit in to one and tasted bad to me because it was a pumpkin muffin with the label cinnamon label, which I understand mistakes happen really didn't like the way the lady made me feel at the service desk, first thing was we only give you a week to return bakery stuff, like I knew this, I didn, t next thing out of her accusing mouth you ate one? Lets see how would I know it was pumpkin if I didnt take a bite? Dont like the accusing look in her face or her accusing voice, I took a bite and threw the rest away because pumpkin makes me sick, she made me feel one inch tall, if it wasnt for the muffins I probably would not return... As much as my wife likes sams I dont like the way service lady was looking and talking down to me... Roger rardin

We purchase about 10-12 boxes of wine every month.
September purchase had one bad one, not found until opened in October. Trying to exchange, the Temple Store Manager told us in the most unprofessional way, that we cannot exchange the wine since it has bee purchased more than 24 hrs ago, and it is opened.
Ok team, how in the friggin world is one to know that the one box of wine is bad, unless it is opened? This is by far the dumbest policy ever, but it has certainly brought the tru character of Sams Club to life, and we are most certainly taking our business somewhere else!

We found a playset in stock at a local store. Went to purchase it, paid for it as well as the delivery of the playset (sky fort II) in August with estimated delivery before Labor Day. The est. delivery date came and went. I called go configure multiple times with no luck getting the play set. Went back to the local club for resolution. Apparently parts for the playset had been lost so were told it would be quicker to order online. Club refunded our money and helped out with the price difference between club and online. We ordered the sky fort online September 23 and at that time it said delivery by 9/28. Perfect! Unfortunately that did not happen. I have called multiple times to Allied (transport company), to samsclub online, chatted with sam club online and samsclub local. To the tune of about 16 hours in calls and chats. We still don't have the playset, nor do we have a delivery timeline. It is completely frustrating that the only people we can talk to are in the Philippines and they have no idea the time or what they are talking about. I had 5 different stories in one day from people in those "help" centers.. I would not recommend to anyone to order online from Sams as a result. Order number is [protected].

Got my glasses in qct 2020 the the hinge broke in this 2021brought them in and they had to replace them with a different frame. I picked on out and them. Waited 10 days they came in and did not seem right. They told me I just had to get use to them and give it 2 weeks. After 2 weeks I had to take the back in and then they looked a them and saw he progessive lenses were not set up correctly and then had to redo them again. They sent it back and I waited another 10 days. They got them back but the lenses were scratched and the factory much not have checked it before shipping. They then sent the back. It is day 8 and I still have not seen my glasses. Good job I have been without my glasses to drive for now 7 weeks.

Mike lukin [protected] [protected]@yes-tech.com

I paid $45 for membership renewal. I purchased 6 items for $40. Problem was leaving the store. 30 people waiting in line trying to exit! Associate scanning receipts and items in cart.
Are you serious? I had minimal inexpensive items, so did many other shoppers.
So I have to pay to shop their, then detained to inspect my cart for theft!
Terrible service

Yesterday, I had a low tire on my 2018 CRV and found an object in it. I drove to Sams and asked about buying 2 tires since I had about 10k left on mine, per the honda dealership last week. The guy told me that I shouldn't buy two and that the rotation was different on AWD and I needed to buy 4 tires. I believed him and bought 4, only to discover that isn't true, per the manufacturers recommendations. The tires are great but I feel I what I was told was a deceptive practice to take advantage of a senior in trouble. I spent $1000 when I only needed to spend a few hundred. I'm currently thinking about trading my CRV in and only buying 2 tires would have put me in a better position to do that, money wise. I would like some store credit or compensation for the deceptive practice and being taken advantage of in an emergency situation! Thank you for your consideration. Alan Kindall, 3104 N 29th St, Ozark MO 65721 Mobile: 417.880.5850 Plus member