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Saks OFF 5th Customer Service Contacts

901 Market Street, Suite 110
San Francisco, California
United States - 94103
Mon6:00 AM - 12:00 AM
Tue6:00 AM - 12:00 AM
Wed6:00 AM - 12:00 AM
Thu6:00 AM - 12:00 AM
Fri6:00 AM - 12:00 AM
Sat6:00 AM - 12:00 AM
Sun6:00 AM - 12:00 AM
Store Locations

Mailing Address
P.O. Box 10327, Jackson, MS 39289
25 Keystone Blvd, Pottsville, PA 17901

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Use this comments board to leave complaints and reviews about Saks OFF 5th. Discuss the issues you have had with Saks OFF 5th and work with their customer service team to find a resolution.

Complaints & Reviews

Saks Off 5th — poor customer service

Hello, I'm writing to inform you of the poor customer service I received from one of your manager...

Saks Off 5th — online and customer service

We purchased a pair of Stuart Weizman boots in a 9.5 for a photo shoot for my daughter. The boots were...

Saks Off 5th — i’m complaint above most disgusting customer I had at sak s off 5 th.

On Dec 2 Nd I was shopping at sak fifth off . Brooklyn On 850 3rd ave . Brooklyn ny 11232. I walk inside very...

Saks Off 5th — saks fifth ave suits

I bought 2 suits at the Off Saks in Dallas, Texas back in July 2017. These suits cost me $800.00, as it was a...

Saks Off 5th — sent wrong item — won't refund until they receive returned item — won't send me what I ordered

I ordered a Bobbi Brown lip palette for $166. I was sent a Bobbi Brown concealer palette that had been used...

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Saks Off 5th — paid for items never received

I placed an order October 6 for 6 clothing items totaling 1172.99. I received the package on October 15 with...

Saks Off 5th — return policy

I was at Liberty View Plaza in Brooklyn NY incident happened on 9/27/18 . I used to like this store, most of...

Saks Off 5th — return/ customer service

I bought a top from Saks off in Topanga, CA. The top was in a bad condition. It was dirty and stained...

Saks Off 5th — order [protected]

The Order was a Filson watch The watch was trashed and missing two additional watch bands The people in...

Saks Off 5th4 items placed on hold.

I personally asked to have 4 pair of shorts and a black tank top to be placed on hold until Tues., Sept. 11, 2018.
The Mgr., Michael assured me this was fine.
I drive 45 miles back to the store as I promised and found all the items were gone.
I am very disappointed in the fact that I homered my part of the bargain and you did not.
Bye-bye Saks!
You don't deserve my business!

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    Saks Off 5thsandals purchased on 125 e store

    I purchased a pair of sandals on Friday. I flew back to the Uk on Friday evening and on taking them out of the box I realised I had two right feet in a size 8. Would it be possible for someone in the store to find the two left feet and I would be happy to purchase them to match the set I have and get a colleague to pick them up? Alternatively, how would I proceed with a refund and sending them back. I will provide a copy of the receipt and sandals.

    Thank you so much in advance.

    sandals purchased on 125 e store

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      Saks Off 5th — bag shelf fell and hit my left foot and ankle

      My name is Darling Amoo and i was in your shop in Skokie blvd in Illinois last Friday when one of your...

      Saks Off 5th — customer service while at register

      I just recentlt shopped at the The Farmington Hills Michigan store on Orchard Lake and 14 Mike Road and wa...

      Saks Off 5th — personnel behavior

      Good Day. Last night May 31st I went in to your Saks off fifth store in White Plains NY. I felt so...

      Saks Off 5th — shipped wrong item, rude customer service

      To the Manager Client/Customer Service Saks Off 5th I am writing to you today to report an unpleasant...

      Saks Off 5th — lost product valued over $4000

      I bought a substantially expensive item from Off5th. It cost over $4000. I bought it for a birthday, ordered...

      Saks Off 5th — I have received the wrong size 2 times!

      I ordered a pair of jeans on Dec 28th. And I recieved the wrong size. I called and they told me I had to...

      Saks Off 5th — extremely unsatisfying purchase experience

      I have called saks off fifth no less than 5 times for an order I placed online on Dec 24th. I knew due to the...

      Saks Off 5thunauthorized credit card fees, unresponsive customer service, misleading return policy

      I placed my order from Saks Off Fifth Canada. A order confirmation was never received. I followed up with 2-3 emails to [protected]@ and [protected]@ to see if my order was received with no reply. Two weeks later, I received a shipment confirmation email from Borderfree with an amount of $50 than what I had authorized to be charged to my credit card (all in CDN $). I sent another email without response. I then called. The girl was not able to help me and said she would open up an investigation that would take 5-10 days for me to hear anything. As that time has passed, I called to arrange a return of the items I had ordered. The man that I spoke to said there were no charges for returning my items. Upon receipt of the paperwork, I had been charged $18 for "return processing". I called back and the girl failed to listen to me & kept saying that they don't do free returns, contrary to what her colleague said. I then reached out on FB to see if I could get an email that someone would actually read and respond to & a day later and still no reply. This was my very first experience with this brand & I couldn't be any more disgusted. Be very wary, particularly those placing from Canada.

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        Saks Off 5th — item shipped to the wrong address twice

        My order is shipped to the wrong address (different from what I had in my shipping address). And I called...

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