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1.0 7 Complaints
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Bravo Supermarkets Complaints 7

12:43 pm EDT

Bravo Supermarkets Manager - derogatory comment

Yesterday (10/14/22 @ ~1:00pm), I visited your Ft. Greene Myrtle Ave location. I wanted to buy soup ingredients and possibly a jar of Vicks vapor rub.

I asked someone who worked there if the store sold Vicks Vapor Rub. He replied "yes" and then walked me to the front counter where it was kept. I asked for the prices - as I had already researched prices at other stores - and he used the cash register closest to the display cabinet to check the prices. Once he quoted them to me, I replied, "No thank you. It's cheaper at Walmart." He then said quietly to the cashier, "She can't afford it." and the cashier giggled.

I was offended, but not shocked because the employees at this store are always rude. Still, this was on a more blatant level than I had experienced before. Even though I was bothered, I continued to shop for my soup ingredients as I had a head cold and wanted to make vegetable soup to help relieve it.

I proceeded to check out - with the same cashier who had giggled when the male employee made the disparaging remark. In usual Bravo fashion, she did not say hello, she did not talk to me, and she did not help bag my groceries. Again, I am quite accustomed to piss-poor customer service at this store - which is why I go as infrequently as possible. To her credit, however, she did say, "thank you" which was a surprise because no one usually does that.

On my way home, I resolved in my mind that I would NEVER return to Bravo again - that rude comment was the final straw. Then I thought I should go back and tell the manager about the incident so that s/he would be aware.

When I returned, I discovered that the man who made the comment WAS the manager. Imagine that. He is about 30 years old, maybe 5' 10" - 6' tall, thin to medium build, with black, circular stud earrings in each ear. When I approached him, I called, "sir, sir" as he was about to walk through a door. Once I found out he was the manager, I recounted the incident and he immediately denied it and started yelling, "Don't put words in my mouth!" He went on to lie and say that what he had said to the cashier was, "I cannot match the prices of Walmart...".

The lie was disappointing, but not surprising. After he finished yelling & lying, I asked if I could continue and went on to express my long-standing dissatisfaction with the poor customer service and that after his comment, I would NEVER return to the store. I also told him that I shopped there because it was convenient (close to my apt) and the meats were good quality. I also told him that the short, stocky manager was very nice and that a Black cashier who'd helped me the other day was very nice. In addition, there has been ONE other cashier (middle-aged) with shoulder-length curly hair who is always very nice.

I shared with him that I taught customer service at LaGuardia airport & JFK for a living. He replied that he wanted a card and that maybe they could have me train there. -_- Really? What, with him as the leader of rude and disrespectful service and denying it afterward? I closed by telling him that I am an adult with integrity who wanted to tell him directly what I felt.

TIP TO YOU: Ft. Greene is a very affluent neighborhood. The people here have a lot of money to spend. With the abhorrent customer service at Bravo, NONE of that money will be spent there.

The people who live in the public housing that surrounds the store are the ones who mainly shop there. I think your employees feel comfortable being rude to them as they are financially poor people. That is the way in the US, after all. Another customer followed me out of the store and commented that the employees are racist. Racist or not, they are definitely RUDE.

From now on, I will shop at Mr. Mango where they are nice and courteous to me. I will get my leafy greens from the farmer's market on Saturdays. I will get my meat from Trader Joe's (even though it's a longer walk). What I will NOT do - is patronize Bravo Supermarket. I'm sorry I ever did.

Desired outcome: Fire the manager. His actions were so egregious (insulting a customer, yelling at a customer, lying about his actions), that they demonstrate his CHARACTER.

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10:23 pm EDT

Bravo Supermarkets Food safety

A complaint was filed with the Florida Department of Agriculture and Consumer ServicesDivision of Food Safety.


Bravo Supermarket 5299 NE 2nd Ave, Miami, FL 33137

Desired outcome: Make current stated on the health department report.

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2:15 pm EDT

Bravo Supermarkets Price and quality of the store and food

I am complaining about the store on 145 and west dixie highway ,the minute you walk in your slapped in the face with the smell of rotten food,the place is falling apart and extremely filthy,they have the nerve to charge ridiculously high prices for low quality food I will never shop here again and I will be spreading the word and a health department and inspector should be notified!

Desired outcome: Refund /store credit

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Is Bravo Supermarkets Legit?

Bravo Supermarkets earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bravo Supermarkets to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Bravo Supermarkets is known for their high standards and safety. If you're thinking about dealing with Bravo Supermarkets, it's wise to check how they handle complaints.

We found clear and detailed contact information for Bravo Supermarkets. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with Bravo Supermarkets, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Bravo Supermarkets have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Bravo Supermarkets has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.
5:59 pm EST
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This product was very nasty tasting and mushy. I brought the product, where the clerk/manager said the product was good to buy. Then I tried it and the product was horrible and tasted expired. So I kept my receipt and returned to the store the next day to exchange or get a return. The store refused to return the product and or even get an exchange. I have...

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11:44 am EDT
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On 8/20/19 12pm I purchase the lala yogurt pack since it was on sale $3.99 and I love this yogurt, I go today to open one and it smells and taste sour. Expiration date on it says 9/14/19. I have pictures of my receipt, pictures of the yogurt I purchased and pictures of how spoiled it looks. I have worked in the food industry over 9 years and this to me...

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3:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bravo Supermarkets Ground beef meat

Hello, I'm complaining about Bravo on 181st and Broadway. How many times do we have to buy re-packed meat which is originally spoiled and hidden under new meat?!with a false expiration date or spoil food in the fresh department? I'm sick to hve to threw away products that I just bough because once I open them at home they are totally damaged! Fish, meat! How long are you going to continue to poison us ?

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9:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First of all let me start by saying to check your items before purchasing them from Bravo Supermarket. I purchased four jars of baby food and two out of four were expired. If you have ever been in a Bravo store you probably have noticed most items are over priced and the meat is ridiculously cheap. Not to my surprise, the meat is close to spoiled. It ha...

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Overview of Bravo Supermarkets complaint handling

Bravo Supermarkets reviews first appeared on Complaints Board on Jun 17, 2010. The latest review Manager - derogatory comment was posted on Oct 15, 2022. Bravo Supermarkets has an average consumer rating of 1 stars from 7 reviews. Bravo Supermarkets has resolved 0 complaints.
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  1. Bravo Supermarkets Contacts

  2. Bravo Supermarkets phone numbers
    +1 (914) 697-5300
    +1 (914) 697-5300
    Click up if you have successfully reached Bravo Supermarkets by calling +1 (914) 697-5300 phone number 0 0 users reported that they have successfully reached Bravo Supermarkets by calling +1 (914) 697-5300 phone number Click down if you have unsuccessfully reached Bravo Supermarkets by calling +1 (914) 697-5300 phone number 0 0 users reported that they have UNsuccessfully reached Bravo Supermarkets by calling +1 (914) 697-5300 phone number
  3. Bravo Supermarkets emails
  4. Bravo Supermarkets address
    65 West Red Oak Lane, White Plains, New York, 10604-3616, United States
  5. Bravo Supermarkets social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Bravo Supermarkets Category
Bravo Supermarkets is ranked 63 among 65 companies in the Department Stores category

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