The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Royal Holiday Vacation Clubscam

Having read several of these complaints, I want to ad one more. We purchased "unlimited use" for a 30 year period at our home resort Bavaro Princess, in Punta Cana. We were originally told we could use a suite whenever available, and for our friends and guests also. We only had to pay the "all-inclusive" daily fee, which at the time was about $44.00 per person per day. As they told us "The hotel makes money on the food, and you get the room basically for free." We paid $6, 000. Our first surprise came when we resevered a week, and were told that for members of the unlimited use plan, the daily all inclusive fee is $78.00 per person per day, which of course is almost $500 a week more for two people. I told them I would never had bought the plan if I knew this in advance. Based on our annual "points" cost, we were only saving about $20 a week for our $6, 000 purchase. It would take us 300 weeks to make up the $ difference. Of course all who have written about Royal Holiday will tell you that such appeals to logic do not register with their representatives. Well, I am writing today to tell you we have just been informed that "unilimted use" members now can only reserve "platinum" suites at a cost of $113 per person per day. I looked on line, and could easily book the same week, with the same flight for $777 dollars LESS than the cost of my membership plan. Non "platinum" suites are readily available. Even a "platinum" suite is $156 less (for two) on line. This begs the questions what did I actually GET for my purchase? I think "screwed" is the answer. I printed out the on line package and am bringing it with us to show them. I do not expect to get any satisfaction from them. THE POINT: Don't listen to anything they say, do not take a tour or be lulled into a "free" breakfast - it will be the most expensive breakfast you ever had. Above all else "DO NOT MAKE EYE CONTACT!" Stay away from these scam artists. They change their story every visit.

Responses

  • Ja
    JAMES DAWKINS Jan 27, 2010

    PURCHASED ROYAL GOLD TIMESHARE 3-06...SPENT A WEEK AT THE COZUMEL ROYAL...NICE FACILITY...BUT; MADE RESERVATION 8 MONTHS IN ADVANCE BECAUSE I WANTED TO USE ALL 30, 000 POINTS FOR A PRESIDENTAL SUITE, CALLED FOR 4 MOS TO SEE IF ANY CANCELLATIONS. TOLD NO...JUST BEFORE LEAVING CONTACTED MEXICO OFFICE THEY TOLD ME IT SHOULD BE A PROBLEM JUST CHECK IN AT THE HOTEL AND ASK FOR THE UPGRADE AS THIS IS A PROPERTY OF ROYAL ...QUESS WHAT; NOT AVAILABLE, SINCE I CALLED SO MUCH DURING THE 8 MONTHS PRIOR THEY UPGRADED ME TO A JR SUITE. UPON ARRIVAL THE JR SUITE SECTION OF THE HOTEL WAS CLOSED ENTIRELY. SO THEY PUT IN A REG ROOM. I ALSO TRIED TO BOOK A ROYAL PROPERTY IN PARIS FOR JUNE 15/18/10... NOT AVAILABLE FOR ANY DATES SURROUNDING THAT TIME...SO I ASKED ONE OF THE SALES ASSOCIATES AT THE ROYAL COZUMEL TO SEE IF THEY COULD HELP...TERRIBLE MISTAKE...GOT THE SALES PITCH FOR THE VIP SERVICE WHICH WOULD CONFIRM THE DATES ABOUT PARIS BUT ON THE CONDITION THAT I PURCHASE A 10, 000 VIP PLATINUM PACKAGE...THE BIG QUESTION IS WHY, , , , I ALREADY HAVE A GOLD WITH ENOUGH POINTS...BIG PITCH AGAIN...AFTER INVESTIGATING VACANY OF ROOMS AVAILABLE "PRESIDENTIAL" THERE WERE 8 ROOMS TOTAL AT FACILITY, OF THE 8 FOUR WERE OPEN AND NOT BEING USED DURING MY
    STAY...THEY SAID AGAIN WE CAN MOVE YOU INTO THE "PRESIDENTIAL" IF YOU UPGRADE TO THE VIP PACKAGE...i JUST LAUGHED aND WALKED OUT. P.S. THERE WERE 4 COUPLES (FRIENDS OF 30 YEARS) STAYING AT THE SAME HOTEL...THEY
    MADE THERE RESERVATIONS THROUGH "BOOK-IT".COM AT A BETTER PRICE THAN MY MEMBERSHIP GOLD PLAN...WE ALL HAD THE SAME ROOMS...ON A POSITIVE THE HOTEL WAS GREAT, NICE PRIVATE BEACH, FOOD SCALE OF 7 OUT OF 10, JUST STAY CLEAR OF ALL THE PEOPLE PITCHING FROM THE AIRPORT, DOWNTOWN, AND ESPECIALLY THE HOTEL HAWKERS...AND YES I HAD TO PAY FOR THE ALL INCLUSIVE...YOU DO NOT HAVE A CHOICE. SINCE I TRAVEL FREQUENTLY I'LL GO BACK TO ROYAL COZUMEL TO DIVE, BUT BOOK-IT .COM CHEAPER WITHOUT THE HASSLE...25 VACATIONS LEFT...I'M SURE YOU'LL HERE FROM ME AGAIN
    [email protected] ...PARIS TRIP ENDED UP USING MARRIOTT POINTS.

    0 Votes
  • Hi
    Hindle Jan 28, 2010

    Wow! I just came back from Cancun 3 weeks ago where my wife and I went to a Royal Holiday Club presentation. They were tying to sell us the 30, 000 or 60, 000 points but we stuck to our guns and walked away not buying anything. The reason why we didn't purchase was because we are not the type to buy something right there and I wanted to do some research when we got home. I have found many websites selling the membership for very cheap, like $50 for 20, 000 points. We were considering purchasing but after reading so many negative comments, I think I should stay away.

    Lee

    0 Votes
  • Ls
    L.Sanchez May 04, 2012

    On 4/17/12, I purchased a bronze membership from Royal Holiday Club, while a vacation trip with my wife to Punta Cana, in DR. My advise is to stay away from these vacation clubs. I just submitted a report with BBB and put a dispute with my credit card hoping to get my money back. We bought membership on 4/17/12, and once back from vacation called them trying to cancel contract and get refund for money. During the sale were told that we had 30 days to cancel contract and that they only keep 20% from the deposit for paper work. Now they say that they do not refund any money and that if we break contract they send a l report to a global credit company . These people did not honnor anything they say during the sale. Stay away from vacation clubs.

    0 Votes

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