In March 2007, I attended a Royal Holiday 90 minute presentation where I met with Art Martinez, the program director of the Cancun sales office set up in the Hyatt Cancun Caribe hotel. He gave us the option to sign up for a 30 year, 20,000 point per annum program for $20,000, but also gave us a 60 day window to cancel our 30 membership and keep the 5 year Unlimited package for the down payment I made of $5995. It has been over a month and I am still trying to get Art Martinez to resolve my issue. I have tape recorded conversations with him over the phone in which he confirms his promise to me that he would let me back out of the 30 year membership program if I canceled within 60 days.
Art Martinez even provided me with his email address and cell phone number, but he has never returned a phone call or an email. I have also tape recorded all my voicemails on his cell phone.
I have done exactly as he has told me. I sent him a cancellation letter at his request via Fedex. I have the Fedex tracking showing that he signed and received the letter. I have him on the phone confirming that he received the letter and was going to work with the Mexico City corporate office to make sure that everything would be corrected and that I would owe nothing additional and would be able to keep the Unlimited Package for 5 years for the down payment I made. He confirmed to me that "Carmen" was going to send the corporate headquarters instructions to correct my plan.
I spoke to Carmen in his office on May 10, 2007, who claims that what Art told me would never be allowed and she has never heard of such agreements being made. She didn't even know about my letter of cancellation, even though she is the one he said took care of everything.
I have also been in talks with my account rep at the corporate office, Migual Angel Juarez, who has been trying to help me, but says that Art Martinez has never contacted him.
Do not do business with these people. My next steps are to hand over all my recorded conversations to a lawyer. I have also written to:
30 Rockefeller Plaza
New York, NY 10020
I encourage others to do so, so we can gain support for this cause. I have send them the link to this website that shows the many complaints that exist for Royal Holiday.
I figure that this would be a great segment, especially since I have so much evidence against them. They love to play taped phone conversations on that show.
I am fed up with the lies and deception. I have over 20 phone calls recorded between myself and Royal Holiday, so you can see how much work I have been putting into this. Please don't fall for the trap. I am not even trying to get out of anything, I am trying to downgrade to the program that was given to me as an option in the very beginning.