Accor Plus Customer Care Service


Accor Group

3/110 Walker St.
New South Wales
Australia - 2060

Customer Support Phone Numbers

1300 363 637(Australia) 1 1
1800 200 7172(India) 1 1
+61 299 271 640(International) 1 0
+64 800 440 982(New Zealand) 1 0
+86 400 821 1866(China) 1 0
+679 800 2158(Fiji) 2 0
+62 212 554 4200(Indonesia) 1 0
+60 326 886 688(Malaysia) 1 0
+63 28 326 948(Philippines) 1 0
+65 69 396 600(Singapore) 1 0
+66 23 524 400(Thailand) 1 0
+84 839 331 000(Vietnam) 1 0

Accor Plus Complaints & Reviews

Accor Plus / points not be allocated to my membership

Oct 04, 2019

I booked a reservation at the NovotelTwin Waters resort to stay the night of 7th September for one night with my family, I provided my membership number at the time of the booking and was assured the points will be allocated to my membership. I called a week after my stay and was informed...

Accor Plus / so amazing chefs bangkok

Sep 24, 2019

24 September 2019 Good afternoon We have just returned from the SO Amazing Chefs Bangkok. I draw to your attention the following, which caused the collective group considerable distress and disappointment: 1. The itinerary was unilaterally changed on very short notice - the tour of the...

Accor Plus / membership fake promises

Jul 29, 2019

Your sales person roopa is seriously out of her mind firstly secondly I would like you to remove or else you will loose many customers! She promised me many things when she sent the person to my house for money and she took 15750 from me for my membership and she didnt gave me the coupon...

Accor Plus / becoming a member

May 17, 2019

Hi I don;t usually complain but I have got really stressed trying to resolve an issue so want you to know of this and actually resolve it for me. 5 days ago I got rung out of the blue and offered a membership for NZ$395. I a freind prevously said this was a useful thing when you are a...

Accor Plus / membership program

May 16, 2019

I have taken Accor plus membership after lot of follow up from their team. My membership no. is ​3084094 [protected] 2 Due to marriage functions in my family and later on due to death of a very close relative I could not use my vouchers in my extended time. So I requested for one more...

Accor Plus / complaint

May 06, 2019

Dear sir, I tried to complaint in jakarta but nobody help me, therefore I try to contact you too, hopefully you can help us with this matter. On april 24th, 2019 I was contacted by nunie as your marketing to join accorplus and promised that I will get 2 nights free at sofitel bali on...

Accor Plus / accor plus membership

Feb 05, 2019

In November 2018 I signed up for an Accor Plus membership. The salesman was very convincing over the phone, he has called me on my work phone and I asked if I could think about it but he wouldn't let me go and added all these extras on my membership so I signed up in a matter of minute...

Accor Plus / accor plus

Aug 07, 2018

I was mislead/scammed by the phone sales member called Nicholas promising we could stay at the properties I mentioned & that I could take my free night at any property the group owned and also 50% off all other accommodation and services during that year. I was mislead and it's all a sham, unhappy & want a refund while I'm in the cooling off period

Rakhi Vaid, who said she is customer service Manager for Accor plus sits in DelHI / accor plus membership certificates pack wrong location received

May 20, 2018

We have opted for GOA Regional package after detailed mail from Ms.Rakhi Vaid.. After pursuance we received pack on 18th May, to our surprice ALL coupon Certificates are showing MAYSURU, which is usweless to us. Immediately we wrote detailed mail to Ms.Rakhi Vaid by escalating issue on same...

Accor Plus / very very aggressive and annoying calls

Nov 29, 2017

Hi, I'm writing to complain about the membership renewal team, I'm from Hong kong, got a membership sales call weeks ago from " wing" her name. I already explained for 20 min I don't need this card anymore after it's expired this year, I just don't need, she kept annoying me asking why...

Accor Plus / membership and merging accounts...

May 28, 2017

ACCOR Plus is a Trap – Hallo AGODA, I am back! “Booking engines like and are taking too much from the hotels”. You might have heard about this. For me hotels should be fast and convenient and close to the places I am visiting. To be more fair to the hotels I decided to use...

Accor Plus / membership

Aug 25, 2016

I took the membership because I was planning to go to new zealand. While taking the membership, they tell you lot of things, which they don't seem to have in hand. The list of lies told to me to sell their membership are given below 1. Adventure activities discount: I would get 10% to 15%...

Accor Advantage Plus / bad experience with accor plus

Apr 04, 2016

I want to share my bad experience with Accor, hopefully others will stay away from them I & my husband joined accor advantage plus and our membership ended Mar 31, 2016. As accor member, we have privileges 4 (four) free night stays at Accor hotel. From our experience it's very difficult to...

Accor Advantage Plus / cheating by payment with creditcard and advantageplus card


Grand Sukhumvit (ex Sofitel) managed by Accor Accor and AdvantagePlus they always find new ways to cheat the customers. Last experience: they don't charge you as usual and every where in local currency. So on friday, 5th february. In the ex Sofotel managed Grand Sukhumvit they charged my...