Royal Holiday Scam at Wyndham Nassau Resort in New Providence Is Ruining Our Finances!
I was scammed--deceived, defrauded and duped--at the Wyndham Nassau Resort in New Providence, Nassau, in March 2011. I want to express my extreme frustration with Royal Holiday Club's predatory sales practices. Since I was hoodwinked into signing a contract with this unethical company, I have been obliged to pay $220 per month and an annual fee in excess of $1, 000. In exchange I have received NO net benefits--I would have saved thousands and thousands of dollars by making travel arrangements myself for the one resort trip I did manage to work out with Royal Holiday Club. Including the inittial credit card payment of $15, 000, over the past two years I have been obliged to pay them a total of $20, 300.
I would like help in taking steps to cancel my contract with Royal Holiday Club. The huge amounts of money I've wasted in payments is a secondary concern, but I would like to recover any of it I can. I would also like to do my part in closing down this scam operation once and for all.
My wife and I were taken in by a deceptive high-pressure sale at the Wyndham in Nassau in March 2011. Having second thoughts soon thereafter, we attempted to cancel the contract prior to the closing of the five-day window in which cancellations were permitted by law, but a sales representative persuaded us to remain on the timeshare plan with the offer of extra points and travel vouchers--which disappeared completely by the time we needed them. Those hundreds of additional points turned out to be nothing, nothing but empty promises. Of course none of these promises were given in written form: they were only so much talk.
Two years after signing I finally managed to get a booking that coincided somewhat with my travel plans. This after numerous phone calls to attempt to get bookings we could use, and after making costly payments to Royal Holiday and receiving evasive explanations from company representatives on the phone. Indeed, my wife and I have spent hours and hours on the phone listening to company representatives give long and convoluted "explanations" of policies. At our last call on May 17, 2013, we sought an explanation of the system by which we could know how many points we needed to transfer to affiliate RCI to get a desired accommodation, but no one could or would explain how. Agents sent our call and query to other departments, whose representatives subjected us to other long and complicated run-arounds. And it turned out that the point transfer and combination of weeks, which I had to do blindly without knowing how many points were needed for my desired accommodation, would cost an additional $260, and the points I had transferred would expire if I didn't use them over the next three months. That, and the extremely long holds on which they put us while we waited on the phone to be served, made the whole process of getting the plan an excruciating ordeal. After we obtained our booking, RCI told us that other substantial charges will likely be added at the resort destination.
The ugly truth is this: The surcharges for transfers and combinations, the monthly deductions from my credit card, and the huge yearly fee are seriously damaging my future prospects for financial security. And the yearly fee is steadily going up, no matter what I say or do in protest. All told, the stupidest thing I've ever done in my life is to sign on with this predatory unscrupulous company. There have been NO net benefits coming from Royal Holiday and affiliate RCI, to which I was told to send my "transfer powers." I would have saved thousands by making bookings on my own. I"m sick and tired of this consumer fraud of global proportions, and I'm mortified to know that the governments of Arizona, Florida, Mexico, the Bahamas and the United States are doing nothing to eliminate this blight on the vacation-travel industry--even after the airing of the 20/20 exposé of Royal Holiday in 2008.
Regrettably, a Wyndham representative emailed a response to my complaint to tell me that Royal Holiday was not a Wyndham affiliate, but instead was leasing an office at their resort. Shame on Wyndham, I say, for hosting and thus enabling such a massive fraud to operate for years on their premises.
Please help us find a way to escape the contract or tell us about any class action suit we can join so we can close down this rapacious and scurrilous "club, " to which I sadly and contractually must continue to belong despite my urgent need to break away. Is there anything I can do? In the meantime I will spread the alarm in every available forum about the Royal Holiday Vacation Scam.
Thanking you for any help you can give.
My name is Ret. Col. Walt Sanchez, last year I bought a vacation package from Royal Holiday club. The catch...
We bought a timeshare from the royal holiday club in bahama. Since then we were not be able to use it because...
I have been "victimized" in caribbean in 2009 by so called rhc. I lost over 14.000 to them (Not getting...
I bought this membership November 21 2012 in Punta Cana, Dominican Republic . After three days, i tried to...
We purchased a membership entry level identified as Bronze Plus for $6, 950.00 in April 2003. This gave us the benefit of using 10, 000 credits for the use of lodging, during thirty years. We have payed annual maintenance fees which have been raised throughout all these years.The time has come that we are unable to continue paying . these fees. I want to return the credits without receiving any money in return but they refused. My husband is disabled and I take care of him. We both are unemployed. What can we do???? The annual fees are due in January 2013 and we have no money to pay those charges.
Verbal promises per contract views of room not what received all inclusive charges exceeded what was offered per signing free airport transfers a lie discounted air a lie general high pressure sales refusal to understand peoples life changes told contract was going to be cancel led then asked to pay before collections generally lied to in every email or telephone conversations etc etc etc
Royal Holiday club is a complete fraud. They will scam you out of thousands of dollars and not even think twice. Everyone in the company seems to know that you have been scammed so none of them care. If you call and talk to people they will just ask for their money. They will give you drinks in the presentation to calm you down. They will lie to you about anything and everything to get you to sign. Any problem you give them they will say they can fix however none of it will. Whatever you do stay away from this company. I'm sure there are some legitimate timeshare companies out there but Royal Holiday Club is not one of them. If anyone has any advice for someone stuck by them please email me @ [protected]@yahoo.com
We Signed up on the 23/4/2012 at the Wyndham resort, in Nassau Bahamas. After listening to 5hrs of pressured sales pitches, The Sales Manager Pedro Young clearly promised us;
Freezing of holiday cost now at an ave. $150p/n for 30yrs
VIP membership benefits as a Bronze plus member for the entire contract - not possible according to their website
Rollover of holiday credits until you have enough to redeem and didnt stipulate they expire after 2 years
That all cruises are available under our membership, which is clearly misrepresentaion of the product
That we could use Hyatt, Marriot, Radisson etc.. affiliates hotels and have not recieved any information.
Luckily we wrote a termination of contract letter on 30/4/12 and sent by mail the same day, no response.
I also didnt recieve any welcome call or contact by RHC staff until 10/5/12 (im in Australia)
Upon sending termination emails to all relevant contacts at Royal Holidays, we haven't recieved any replies as this company is clearly a Fraud and will do anything to sign people up. Be aware!!
On December of 2012, we were on vacations at the Grand Paradise Punta Cana and were teased into this "presentation". Mr. Freddy Villalona and another lady by the name of Ines filled our heads with drinks and promises to get us to sign a vaguely worded contract. We waited a day before signing it and while at the hotel, both of us tried a search for Royal Holiday, but it only returned the RH website where the promises we heard were also vaguely stated (the hotel network administrator had any negative results blocked) The following day we had our heads filled with more drinks and promises and we signed the contract. Meanwhile we had a group of 9 family members looking for a deal on vacations, but when we tried to book them, nothing was available. Upon return home, the same internet search for Royal Holiday Club returned hundreds of complaint pages, exposing the scam. We tried to cancel the contract right away, but were dodged and bounced. We're now trying to find a way out and recover our money. We have since learned a lot about this scam, which is operating from Mexico, the Dominican Republic and many other destinations and wish to share, so that others can avoid being scammed. Use the links on this complaint to learn more. Hopefully you're looking at it before you sign.
I am writing to complaint about this company because uses false, unfair, fraudulent and misleading high-pressure sales tactics to consumers to induce into a contract by false and fraudulent representations. In the week of September 1st my wife and I visited Paradise Island Bahamas. A very friendly woman approached us in the hotel lobby and said she was a Royal Holiday representative and we won a prize for a free lunch and free activities. She called a taxi and took us to Whyndam Resort we found ourselves in a orientation that took more than 4 hours. The free lunch and activities turn out to be high pressure sales-pitch. We were told that we could go anywhere in the world whatever we wanted. We were told that membership was an investment that would increase in value. We were told that you could sell your membership and we can make money. We were told that you can rent your membership and make money without any effort. We were told that we had today and today only for this prize. We were told that we write the membership off on your taxes. They offered discount on air tickets 50% or more. They did not say was a contract for 30 years. They did not say about maintenance fees. They did not informed of the time period in which we can cancel our membership. When I had some doubts they offered us coupons of airfare for 30 nights in Mexico (I found it hidden $99 service fee if used). I called many times, e-mail, and letter enclosed to cancel my membership Yazmin Gomez, Claudia Cardenas Gutierrez and Jose Antonio Elizarraraz all of them has the same answer that can not cancel my membership. Now they are calling everyday threaten us to report us to collect agency and to Credit Bureau.We called, e-mail, enclosed-letter they do not rescind our contract.
We purchased a points contract back in 2004 from Royal Holiday Club in Cancun, Mexico. We no longer desire to...
I would like to join any Class Action Lawsuit to this company which uses false, unfair, fraudulent and misleading high-pressure sales tactics to consumers to induce into a contract by false and fraudulent representations. In the week of September 1st my wife and I visited Paradise Island Bahamas. A very friendly woman approached us in the hotel lobby and said she was a Royal Holiday representative and we won a prize for a free lunch and free activities. She called a taxi and took us to Whyndam Resort we found ourselves in a orientation that took more than 4 hours. The free lunch and activities turn out to be high pressure sales-pitch. We were told that we could go anywhere in the world whatever we wanted. We were told that membership was an investment that would increase in value. We were told that you could sell your membership and we can make money. We were told that you can rent your membership and make money without any effort. We were told that we had today and today only for this prize. We were told that we write the membership off on your taxes?. They offered discount on air tickets 50% or more'. They did not say was a contract for 30 years|. They did not say about maintenance fees?. They did not informed of the time period in which we can cancel our membership/. When I had some doubts they offered us coupons of airfare for 30 nights in Mexico (I found it hidden $99 service fee if used)/. I called many times, e-mail, and letter enclosed to cancel my membership Yazmin Gomez, Claudia Cardenas Gutierrez and Jose Antonio Elizarraraz all of them has the same answer that can not cancel my membership". Now they are calling everyday threaten us to report us to collect agency and to Credit Bureau!.We called, e-mail, enclosed-letter they do not rescind our contract
As a so called Royal Holiday club member I should have a right to be a member of that club after signing the...
To Mr Aaron Del Angel Davalos, The board of directors of Royal Holiday Vacations the general public who are considering a membership with royal holiday.
I am requesting a refund of my annual fees, my down payment, and my monthly instalments. I spoke with numerous people from royal holiday and clearly your customer service is no doubt terrible. We have establish this. Mr Aarón Del Angel Dávalos I spoke with your supervisor on Thursday Dec 15, 2011. He was arrogant and rather rude when I told him that I was offended the way royal holiday treated me. That I felt I was being disrespected and treated like a “piece of ****” He said I was wrong and that royal did not do that argued with me for a while then transferred my call to another lady who just keep saying hello.
Well let’s be clear he has no right to tell me how I feel. He in fact violate my rights in doing so. I also feel like he was challenging my ability to speak English implying that I did not know the definitions of the words I was using imply that I was a imbecile. The condensing tone he used was disrespectful and degrading in itself not to mention this was what he was claiming Royal holiday would not do. So let me speak clear concise English. I felt disrespected, offended, because on numerous occasions because royal representatives never called back when they said they would. When asked to speak to supervisors I was lied to with excuses like their on the phone, out to lunch, in a meeting they will call you back ect. I never received a call back until I complained. I was annoyed with the lack of service that is provide to your “privileged members." I found it insulting and rude, a complete slap in the face when you offered me a room after I complained at no cost. That was disrespectful a low blow assuming that I could be bought. Speaking to your supervisor on Thursday has assured me of my decision. It was not that I could not get a reservation it was all the run around and terrible service to do so. However during my conversation with your supervisor on Thursday Dec 15 2011 he informed me that I need to make my reservations in April/may of one year.
I took a part to Royal Holiday club membership in 2009, since that a lot has happened. After paying to them a...
demanding that one remains a member for 30yrs and 9 months and pays a maintenance fee for that period of...
I'm a victim of the Royal Holiday Club scam at Bavaro Princess in Dom. Rep. (aUg. 2011) The saleperson...
This company is fraudulent and we need to ban together and set up a class action law suit to get our money back and more than that... Stop them from doing this to other unsuspecting people!!
We made the purchase of a vacation club membership with Royal Holiday on May 31, 2010 while on vacation in Cancun. We had agreed with the sales director, Ernesto Barberi to exchange 1 of our paid in full timeshare properties in addition to a cash deposit for a paid in full membership package. Later that evening while reading through the membership packet, we realized numerous discrepancies and outright lies between what was presented and what was contained within the language of the packet. We therefore decided that night to exercise our legal right to cancel the membership and receive a full refund. We exercised that right the very next day, June 1, 2010 and met with Mr. Barberi, who claimed that he was unable to process the cancellation at the sales office and gave us instructions of what he needed to do to obtain cancellation and refund authorization. Needles to say, Mr. Barberi has failed to respond to any phone calls, emails or letter since that date.
We have sent registered letters to all adresses in the contract, email notifications, faxes and phone calls on a daily basis and all within the legal time frame allowed, all without results. All our attempts to obtain a cancellation and refund within the allowed 5 business days been roadblocked by the company. Each and every person we contact via email or phone claims that they are either unaware of the process to provide a cancellation/refund or they are not authorized to do so. Also, they are unwilling to provide a name or contact number of any person who knows how to process a cancellation / refund or is authorized to do so.. Ironically, although not authorized to process a cancellation, each representative is authorized to offer upgrades and downgrades galore.
After conducting an internet search, I was amazed to find literally hundreds, if not thousands, of complaints of fraud on behalf of the Royal Holiday representatives. I also found an extremely shocking number of cases of victims attempting to cancel within the legal timeframe as is their right by Article 56 of the Federal Consumer Protection Act all to no avail as the company refuses to abide by the law.
Know You Rights
Article 56 of the Federal Consumer Protection Law
The contract will be perfected within five working days from the delivery of, or the company/signature of the contract, which ever occurs the latest. During this period, the consumer will have the right to revoke his consent without any responsibility. The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. The revocation according to this Article, will terminate the contract. In this case, the costs of shipping and insurance will be the responsibility of the consumer. If the contract is for services, this article will not be applicable if the date of receipt of the service is less than ten working days from the date of the order of purchase.
ARTICLE 32 OF the Federal Consumer Protection Law
The information or publicity relative to goods or services that spread by any means or forms, will have to be truthful, verifiable and clear of texts, dialogues, sounds, images and other descriptions that induce or can induce error or confusion, by its inaccuracy.
Immediate Cancellation Procedure
To protect your right to cancel within 5 days of signing your contract you must immediately send notification of your intent to cancel and exercise your rights under ARTICLE 56 OF Ley Federal de Protección al Consumidor.
You need to send your cancellation by a means that you can easily prove that you complied with Article 56. It is best to send a certified letter to all Mexican Addresses contained within the agreement and to follow up via email and fax. You should also copy yourself, and PROFECO (the Mexican Federal Consumer Protection Agency at: [protected]@profeco.gob.mx ) on your email. If your email system allows, you should request delivery confirmation and a return receipt. Do this even if you make the cancellation in person.
Also, it is best to forward copies of all correspondence to the Mexican Embassy in your home town or better yet, show up with documentation in hand. They will assist you with a PROFECO claim.
As an added measure of insurance, forward all correspondence to the Mexican Embassy in Washington, DC, the US Consulate in Mexico, and the Mexican Board of Tourism.