We're Royal Holiday members since 2011. At the beginning of every year we try to book our vacation for 2 adults. Same happened this year too.
Rep Ana (x.2536) gave us over the phone a price $2, 648.45 for Bavaro Princess resort in Punta Cana. To estimate total cost for this reservation we have to count our $460 annual fee which gives us 5000 points towards vacation every year and $267 cost per every year of our 30 years contract. Adding all these numbers for this 2019 booking bring us to $3, 375.45 ($2, 648.45 + $460 + $267 = $3, 375.45)
We checked online prices for the same vacation from major travel sites and found that it cost only $2, 569 for the same dates and accommodation. I can send a screen print from www.kayak.com. So Royal Holiday charges for the same vacation $806.45 MORE for 2 adults. I asked Ana where are our savings Royal Holiday promised to their members. Ana offered to try another resort. We have tried to book Grand Park Royal Cancun for the same dates. Like in the previous booking total cost of booking with Royal Holiday was hundred dollars more than it cost on major travel web sites.
Then we tried other resorts in Royal Holiday family. All the bookings with Royal Holiday were hundreds of dollars more expensive for the same dates and accommodations compare with online travel sites. I emailed screen prints from www.kayak.com to Ana and Juan Fonseca to prove these low prices on the same bookings. However, Royal Holiday responded to us that nothing they can do and we have to pay $806 more than non-members for the same vacation and accommodation. What's a point to be a member?
Royal Holiday promises solid savings on vacation compare with prices from major travel agencies. They promise and demonstrate solid savings on the paper to make Americans to sign into contract. As soon as people sign they realize that Royal Holiday can't fulfill their promises. That's why huge amount of American consumers complain on this company. ABC News "20/20" even made their investigation to respond to thousands of complaints from American consumers who were scammed by Royal Holiday (https://abcnews.go.com/Business/story?id=4627886&page=1). The company intentionally was registered offshore to be immune to US law. However, they target mostly American consumers and thousands of them were scammed.
Now why you see here some people have positive responses about Royal Holiday. I teach math in universities for many years. From my experience I see that many people can't do math calculations for their real life situations. So Royal Holiday exploit the fact that Americans trust and believe what they hear and most of them are not good with math. I'm sure people who rate Royal Holiday 4 or 5 stars are those people who never compared actual cost of their vacation including contract cost and annual fee versus costs on sites like kayak, Expedia, Orbitz, CheapCaribbean and others. They would scream if they calculate actual costs of their vacations including contract cost and annual fees that grows exponentially.
Well… it's their problem if they believe they save money with Royal Holiday.
The only time when we found the Royal Holiday vacation cost is acceptable is around hurricane season. However, the price on major travel sites also drop dramatically at this time. Again, no sense to buy from Royal Holiday even then.
We also were scammed by Royal Holiday promise to save on vacations because it looked great on the paper and we didn't have any experience with them. All these years we just deposited Royal Holiday points with RCI to get much better deal when we exchange. However, I have no problem just to stop paying them rising maintenance fee. They can't do anything to me because they are foreign entity with so bad reputation. Plus I keep all my booking examples as future arguments in fight with Royal Holiday in case if they try to bother me which I have big doubts based on other members experience.