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Sun International

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Customer Service

+27 117 807 000 (Johannesburg)
+27 214 065 000 (The Table Bay Hotel)
+27 214 065 864 (Cape Town)
+27 415 077 777 (Boardwalk Casino and Entertainment World)
+27 117 807 855 (Central Reservations)
+27 117 807 878 (International Reservations)
+27 118 987 000 (Carnival City Casino)
+27 127 187 777 (Carousel Casino)
+27 538 302 600 (Flamingo Casino)
+27 233 487 200 (Golden Valley Casino)
+27 215 057 777 (GrandWest Casino and Entertainment World)
+27 102 264 600 (The Maslow)
+27 152 905 400 (Meropa Casino and Entertainment World)
+27 518 751 060 (Naledi Sun Hotel and Casino)
+27 315 805 000 (Sibaya Casino and Entertainment Kingdom)
+27 145 571 580 (Sun City)
+27 393 059 111 (Wild Coast Sun)
+27 514 102 000 (Windmill Casino)
+234 12 779 000 (Federal Palace (Victoria Island’s)
+56 72 951 100 (Monticello Grand Casino and Entertainment World (Chile)
+507 294 4777 (Ocean Sun Casino (Panama)
6 Sandown Valley Crescent, Sandton
South Africa

Complaints & Reviews

Sun city vacation club

Good day

I booked for sun city vacation club months ago and suddenly received an email that date need to be changed as they have changed it to a peak week. We have already taken leave at work and I have another rci booking for that date as wek are going with family. I spoke to an agent who advised there is nothing they can do and I need to read the terms and conditions on the website. This is extremely disaapointing as now we can not go with family anymore and the agent refused to listen to anything I said

Bad service and financial fraud of slot machines

In september 2019 my gf of 7-8 years of whom I was gonna marry in november on the 7th of 2019 which is also...

No compensation or recognition

1.2 million rand gone...20years of life savings from September 2019 until March 2020 with NO jackpot or respect of persons as a great financial investor in their company...poor quality standard machines and service rendered atrocious...i am disgusted and financially rape

payment outstanding

Good day
I am acting on behalf of Cliffy The Clown. He was hired in December 2019 to work at the Wild Coast Sun.
He received no payment yet after 90 days. Please let me know who I need to contact as the people we are dealing with we dont have any luck with them.
He worked as follows
6 Dec Waterpark ...R1700
7 Dec Waterpark...R1700
20-30 Dec Lights in the park...R5000
29 Dec Mustang Giveaway...R500
31 Dec New Years Eve...R800

Please sort out ASAP

Thank you
Christel Cilliers

Unhygienic bar service

To whom it may concern, I enjoy a good ice cold beer whilst visiting GW and on numerous occasions, after...

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On Monday 24th of February 2020 i booked at the Wildcoast Sun. My name is Vinesh Harrypersadh. I am a prive...

Accommodation , gaming and everything else was a total mess up

checked in on Monday 24 February 2020 at WildCoast Sun room 324.. As the main reason and attraction the...

slot machines

This is a complaint against carnival city casino. Firstly one can play thousands of Rands without getting a...

casino draw complain

I'm very disappointed, I won in a draw I submitted my id and mvg card for payment, though I had forgot my slip in side the room, they told me to fetch it and come back, when I came back they told me I forfeited my winning, I'm very depressed as a result of this, because a number of people were assisted without requirements, but I was not. Kindly follow up on this : Pule Sejake, [protected] mvg Acc [protected]. Ticket [protected] prize R5000

poor property maintenance

Good day Madam / Sir I am a vacation club member for nearly 15 years.( I am a second time share renewal...

slot machines are really bad

In the past year I have been gambling at sibaya sun international casino and the payout is really really bad. I find it to be so bad. In the platinum area the machines was so bad I could not get a bonus on a machine.
There is something wrong with sibaya platinum room payouts.

If sibaya casino cannot be fair to the public I think it should close down.

  • Updated by Samsung06 · Jan 21, 2020

    If a person has played so much money why is it so hard to get a feature or free spin on any of the machines.

    The only thing I can say is the I. T computer programmer is setting the machines not to payout and nobody is complaining cause people are looking at it to be their fault to be losing their money.

    I would like to make the public aware of this and I think people should abstan from going to sibaya thinking that they going to win.

    Sibaya is very bad for people who want to gamble.

    Even their draws when I go for it I see how often they call the same person.

    I have been to many draws and I had seen the one person winning constantly.

    So I gathered the entire draw, slots and everything else is simply controlled.

    Pointless thousands of people gathering for a draw when sibaya casino already know who they have chosen before hand.

    People need to air views and maybe that casino should close down.

standard of hotel accommodation

Good Day We visited the Windmill Lodge on the 1st Jan 2020, on route from Cape Town. At which point I would...

gambling slots

I have been gambling for a few years, enjoying slots at Windmill Casino and also visited Wild coast casino...

reception service from grace

This has been maybe the 100th time I have stayed at sun city and the lady at soho reception grace has the...

general manager: rudy

The unit we staying in got flooded due to a blocked drain. Water was ankle high and if I was not still in the...

stolen goods during my stay

I visited the maslow at meropa hotel and casino on the first week of September 2019, during my stay I hang my...

valley of the waves

Rides or attractions that are unsafe, should be closed until repaired. My family and I were staying at a...

boomerang slide at the valley of the wav

On Thursday 3 Oct 2019, my family and I went to the Valley of the waves. We decided to go down the Boomerang...

check in

standing in a queue for 40mins to check in with 2 desks open. 2 clients taking 30mind because they cannot get the room they want. NO management to assist. We do not pay peaunuts to stay here the service is shocking. Surely if check in is at 2 you make sure that you have enough staff on board to assist??????? Everyone you ask shrugs their shoulders.

health and safety

Sun International never respond to complaints. On two separate occasions the health of my family has been...