RE Acct #49-83291
Bought November, 2004
Took vacation in 2004 to Nassau, Bahamas. Was lured into presentation for Royal Holiday Club at the Wyndham hotel on Cable Beach. The organization looked legitimate because the Wyndham gave them office and conference room space. Well, to make a long story short, everything is false about them. Here I thought I was dealing with an American company because they listed an office in Arizona. But it turns out you are dealing with a mailbox in Florida and a reps in Mexico. Was never able to use the timeshare. Much later I found out this is not even a legitimate timeshare, and on top of that they are now selling phoney annuities as a sweetener.
Royal Holiday Club stonewalled both me and the Better Business Bureau. It has taken far too long to reach any sort of compromise, unfortunately, and we have been unable to arrive at any reasonable accommodation with you and your company.
I want RHC to refund my money, in the amount of $13, 935. I paid for my contract in full. However, RHC breached the contract when it unilaterally changed the site of my vacation from Nassau (Royal Wyndham) in the Bahamas to some Mexican location. It was very unprofessional of RHC to not inform me of this change -- in fact, I only learned of it through a third party. The RHC office was unable to explain the reason for the change or the reason why they did not inform me of the change.
All the promises made on the date of the contract have been unfulfilled. NO bonus vacations or bonus airfare has been made available to me. I have been unable to schedule even one vacation at my timeshare. The whole operation is a fraud, due to the fact that RHC does not actually own the hotel space which it claims to own; RHC just has a lease on some rooms, which it furnishes with only cut-rate maintenance and maid service on those spaces.
The slick CDs and catalogs mean nothing; there are no actual property rights being bought and sold. The generous breakfasts and drinks, the assorted sites that employees take us on tour to -- all that is the first and last of RHC service that anyone will ever see.
Again, I request that RHC promptly refund my full payment on the grounds of fraud. There is no statute of limitations on fraud. I have tried for nearly four years to get satisfaction from the offices of RHC to no avail. Also, the contract tries to get me to waive my rights to cancel the contract, and no contract (under Mexican law) has the right to deprive me of that privilege.
RHC has not kept me informed of major changes to my account, it has given the Better Business Bureau the run-around, and it sent me to a Mexican representative on a wild goose chase.
I am aware that my right to cancellation and a full refund is NON-WAIVABLE - the buyer cannot give it up - and even if I was convinced to sign a document to give up my rights, that waiver is not valid. Any argument you have claiming that my deposit (or balance) is non-refundable, regardless of any misleading information or statements you put on the purchase agreement that my deposit is non-refundable, is also invalid according to Mexican law and this has been verified with PROFECO. Mexican law allows me to cancel for no specific reason and requires you to provide me a full refund.
I am not interested in any negotiations or cheaper packages. I immediately want this contract cancelled and a full refund of all my money. RHC can also forget about sending me an email saying that filing a complaint with PROFECO will tie up my refund for months. I know this is not true.
RHC should comply with the law, cancel my contract, and send me my refund.
Incredibly, I received a letter from RHC about a month ago saying that the contract was cancelled but it offered NOTHING as a refund. It only said it would send any outstanding annual fees to collection. It is NOT possible to cancel the contract and not offer any refund, and I demand that this be done promptly.
Laura Regrets RHC
Royal Holiday Club is not interested in giving you what you bought. They only want your money. In an attempt to get some contact with this outfit, I stopped paying the maintenance fees. Eventually I was contacted by a Debt Collection Agency in Arizona. This would have destroyed my credit rating and I could not let that happen, so I paid up.
I am now at the end of my contract with the robbers, but I bet that this will not be the last I hear from them. After 7 years of no joy, I have now started getting quite polite communications from them; I wonder why.
If you try to get short breaks in Europe, the web-site tells you that either the agreement is not yet operational, or “No Matches” comes up. The only places that seem to be available are in Bahamas or Mexico.
Avoid this racket at all costs for your own peace of mind.
My husband and I purchased into Royal Holiday Club (RHC) vacation package at the Bavaro Princess Hotel in Punta Cana, Dominican Republic September 2008.
We were sold based on a points system, but were also told that we could go to the Bavaro Princess, or 6 other resorts including Caribe Princess, Melia and etc, anytime not using our points, and just pay the all-inclusive fee and the discounted air fare rates.
At the time of the sale, they did not have english catalogues and told us the catalogue of all available resorts/hotels will be mailed out to us. On the wall at the entrance were the 6 resorts in Punta Cana which they kept on advertising for free travel. But when we came back and tried to make reservations for Bavaro Princess (where we bought the package), we were told numerous times that it won't be available for the next 3-4 months. And to our shock we were informed that only other available resort in Punta Cana was Caribe Princess and for that we do have to use our points. Also, we were shown luxury jacuzzi suite mentioning that anywhere in the world we decide to make reservations, Royal Holiday Club members will only get rooms of this standard, such as ocean view and jacuzzi facilities. But during the reservations, I was told that only junior suites are available.
Numerous times that I have called RHC [protected]) I have been hung up on and transferred from department to department not being able to answer my questions. Each time I am assigned a different personal agent (attempting to make me feel special by assisgning my own agent at RHC) that is suppose to assist me but each time you call them they have no idea who you are.
We were also told that as Royal Club members that we will be treated with special care by getting picked up from the air port by Royal Club. But when I called reservations I was informed that I had to make arrangements for pick up by calling the hotel directly.
The discounted air fares they so harped on turned out to be fraudulent as well, as it turns out there's an agent they forward you to [protected]) which calls you back with rates higher than what you can get from a regular travel agent and the agent sounds very amateur and inexperienced.
Since I realized that the incentives sold to us at Bavaro Princess were not the true nature of the package we own, I decided to call and cancel the contract. Then they informed me that I am not able to cancel it and I can either sell it or transfer it. I was shocked and amazed as I was told by the agent in Punta Cana that I will be able to cancel the policy.
Then only that I went home and read the fine print on the contract. It doesn't state any of the incentives they kept on selling us in Punta Cana. Then we decided to google Royal Holiday Club and we came across many people that are going through similar issues as us. There was also a program done on ABC 20/20 about Royal Club Vacation Scam.
During the RHC presentation in Punta Cana they kept on showering us with alcohol (using the knowledge gained by us that we were celebrating our one year anniversary)..and when we decided to leave, they kept on showering us with incentives such as upgrading our room and free spa services etc. Then the final pitch was that we are able to cancel it later but the decision had to be made on the spot. The 45 minute promised presentation turned in to them locking us in the room for 6 hours with many alcohol beverages and us signing a contract that we had no idea had so much written in fine print.
Please help us to get out of this ridiculous and mislead contract!!!
If there is ever a class action suit, I'll be the first one in line. I have detailed notes of every e-mail, telephone call, letter, and fax with this company. They just charged me $195 in October due to the poor economy, but the maintenance fee due in January is over $500! Of course they can guarantee that hotel prices never go up - they make up the money in maintenance fees! If you don't pay the maintenance fees, you can't use the resorts. So that means I purchased 20, 000 points per year for 30 years in Nassau, and that's $16, 000 out the window if I don't pay the maintenance fees. I've wanted out of this deal from the beginning.
Our sad story starts on our honeymoon in Ixtapa, Mexico. We were promised a $100 in cash and a great...
Took vacation in 2017 to Nassau, Bahamas. Was lured into presentation for Royal Holiday Club at the Wyndham...
Purchased a Royal Holiday Time share for $7500 in 2007.. Contract says if you do not pay the annual $320 fee.
We do not want to continue our enrollment in this timeshare.
You can buy rooms at their Hotels cheaper on the internet then what they charge the Timeshare nightly rate for all inclusive.
When I purchaed the time share, I asked "What if I do not want to continue?"
They said, look at paragraph 6, you just stop paying the annual fee and your out..
Our contract says: " if buyer is in default (by not paying the annual fee), all monies paid to SELLER (Royal Holidays} my by retained by SELLER as damages, administrative and cancellation expenses"
Now Royal Holiday has sent a COLLECTION agency after us to try to collect the $320! I told Royal Holiday that I wanted ALL my $7500 back as they have now violated the terms of the agreement.
So what they could not sell by benefits and features, they are now trying to extort money from me by threats.
DO NOT DO BUSINESS WITH ROYAL HOLIDAYS
They are not trustyworthy people.
I bought a ROYAL-HOLIDAY dream vacations TIME SHARE in CANCUN-MEXICO on August 10 and I tried to cancel it 2 days later August 12. The contract say the cancellation has to be between 5 business days. Now, I'm trying to cancel it, and nobody answer the phones, because all phones numbers, and fax numbers are fake. Today.August 18, I finally could talk with somebody, his name is CARLOS GONZALEZ y another one, called ALEX.who make allegations telling me that I have to have a letter from HYATT HOTEL where they have the place to trap people from USA and lie and get money from Turists who go to take vacations in their country and help them with their economy. If somebody has the same problem, please contact inmediatly to PROFECO.They are the only one who can help the people, who were scamed in CANCUN-MEXICO. PROFECO is a Goverment Institution. IF YOU ARE PLANNING TAKE VACATIONS IN MEXICO, DO NOT ASSIST TO 90 minutes TIMESHARES CONFERENCES. All of that is a farse
I lost my wife ten years ago to cancer and had to take a vacation with my two daughters to who were 3 and 5 at the time. Attended a presentation at Nassau Bahamas were I bought a Royal Holiday membership It is were my wife and I spent our Honeymoon. It has allowed my daughters and I to keep my wife's memory alive and build a great relationship.
I have a signed promissory note that I signed in Acapulco, Mexico in February 2008. They debited my credit card that I left on file in March, April and May. In June there finance company Concord Services starts calling me telling me I'm delinquent on my payment. I tell them that there is a note on promissory note on file and they have been debiting all these months...they tell me the promissory is expired. I ask them how is it expired and I'm reading the information to them...then they tell me that it's because the credit card ws declined (which was a lie)...them they tell me if I want to set it up I can do it over the phone ...of course I refused and told them it's on file...they kept calling me until finally I asked for a supervisor and eventually hung up and to my surprise a supervisor did call me back about 1/2 hour later and without me getting a word out he said it's been taken care of and it won't happen again...WELL guess what it's July and they are calling me again... Honestly I don't even know what to do...everytime you call customer service for Royal you never get any help they are rude...nasty as can be the only service they are in is of ripping people off. I am so unhappy with this vacation for life a it's called I wish I never set eyes on any of this. All of it is a lie..ALL..Last year I tried to get to Punta Cana I called for months straight and to make matters worse they even went as far as adding me to waiting list and I'm still waiting to be called a year later...
To Whom It May Concern:
We are in desperate need of your help. Recently, there was segment on 20/20 about Royal Holiday Club Timeshare and how deceptive they are. My husband and I were victims of that whole scam. We purchased the timeshare in Cancun, Mexico in June 2006 and paid for it on our Amercan Express card. If you look back on our statements we were billed in July 2006 for the amount of $16, 400.00. Please help us get our money back. We don’t know where else to turn.
We purchased a timeshare with RHC in Cancun, Mexico in June 2006. We were lured in and lied to from the very beginning. Our salesman, Gabriel, lied to us about the caliber of hotels that participate with Royal Holiday. We were told that we could use any Marriott hotel which in fact is not true. When we asked if we could return the timeshare if we were unhappy with it for any reason, he told us that as long as we used it one time that we would be able to return it. We did sign the contract and paid $19, 400.00. When we returned home 3 days later my husband and I decided that we no longer wanted a part of this timeshare .We called their office and I spoke to a woman by the name of Sylvia. She told us that we could not return the timeshare and that we had to use it at least one time before returning it. We were never given a 5 day window to change our minds and return the timeshare which in fact is a law in Mexico now. We then decided to book a trip to Bahamas through them a few months later and when we returned from that vacation I again called RHC to cancel our membership since we now used it the one time. The woman I spoke to was nasty and told me that there is no way we could get our money refunded to us. She said that unless there was a clause in our contract stating that we could actually return the timeshare after one time use that we were stuck with it.
We are looking for HELP to get our money refunded to us. Can you notify us if there is some way we can get that money back and end our contract with RHC. We are desperate and need your help.Our names are Peter and Mariella Toscano and live at 59 Chaffee Avenue Albertson, NY 11507. My cell phone is [protected] and our email is [protected]@verizon.net.
Thank you for your
I will qualify my statement with I am a known skeptic, it's my job, but I fell for the Royal Holiday Club experience in Ixtapa Mexico. So BEWARE!
Our last days relaxing in Ixtapa Mexico we were approached by a well dressed man to visit a newly remodeled hotel, Park Royal, and spend the day in a pool by the beach for just showing up to hear a presentation. This seemed nice since my boyfriend and I were lacking the luxury of a pool. When we arrived, we were approached by people selling the Royal Holiday Club experience, we only had to listen for an hour and get breakfast - that's all!
We listened and it sounded good, even legit and everyone around us was buying in. We had been there already 5 hours and had asked tons of questions to Dr. Victor (forgot his last name)that were answered with confidence and they kept adding "perks" like 245, 000 bonus credits and letting us join under Dr. Victor's special membership! We eventually handed over $4550 to Marisela Hernandez and Blanca Schauer Cue to "join" the Royal Holiday Club experience with little to no reservations - "the package was in the mail and would meet us at home." Now it is going on a month and a half and we still have nothing in the mail, my online account information shows no credits, and all of my phone calls are answered with the same response, "we sent the package but we'll send another." I am fed up, I feel scammed and I can't get anyone at Royal Holiday to explain how it takes so long to receive this offer of a lifetime in the mail or why I cannot use our account. I have requested to cancel the contract and get a refund but I am left holding credit card charge receipts for a "service" I have never received. I want to cancel the contract on the terms that Royal Holiday has never fulfilled their end of the contract.
While we were vacationing in Aruba on September 24, 2007 we entered in good faith into a contract with Royal Holiday Club with a purchase price of $ 9, 752.00 and a closing cost of $700.00. We were told that we would be given an additional 1500 points to the 20000 points that we had coming to us. Only to find after the closing of the contract that we had to pay $405 activation fee before we could use it.
When we looked on the back of the certification we we learned that it was the actual purchase cost. That made us investigate the program. We were told by the financial representative that our points was not use for cruises. We went over this a number of times to make sure we heard correctly, the answer was the same, 'no' it would be taken from the membership dues. She gave an example of how she sent her mother on a cruise vacation with a friend not having to spend additional money. Her sisters thought she was a rich person as she put it. She wanted to know if we had a cruise in mind which we did as we told her the Black Sea she advised us to go ahead and book it.
We requested private time and call her back twice to reassure us that the cruises would be taken from the dues each time it was 'yes'. Immediately started our investigation only to find out that we had been lied too. We notified American Express that we were holding our payment until our concerns were addressed they have not been address we asked that our contract be canceled but that was denied 4/24/08 but our concerns not addressed we were only reminded that we signed a contract. We are not denying we sign the contract but tricked into doing so by giving false information. A large book was given to us to read after the signing of the contract .
If you are scammed watch this. This was on 20/20. http://au.youtube.com/watch?v=DAUDBwx5rAI If your bank...
Our story begins on a beautiful Mexican evening in Cozumel. It was shortly after dinner, and our family were enjoying the evening together walking around the town square in San Miguel (Cozumel). We were approached by sales representatives from Royal Holiday. We agreed to meet at the Park Royal the next day. We were not interested in purchasing a club membership, but we were interested in looking around the resort for future trips to Cozumel.
We arrived at the Park Royal on the morning of April 5, 2008. We were met by Nico. We went to breakfast with Nico. Our conversation over breakfast was pleasant. We then had a tour of the resort. The property is very beautiful, and has a lot to offer families. Finally, we went to the sales office. During our meeting we were promised:
Five Years Unlimited usage of the Park Royal in Cozumel. We were told that this was to allow us to reserve any room in the resort, we could reserve as many rooms in the resort as we wanted, use the resort during any season (including prime because that is the only time Wendy can get off of work), and use the resort whenever we wanted with a 30 day notice.
Ability to accumulate our member points during that five year period for a total of 50, 000 membership points.
When we visited the Park Royal the only fee that we would have to pay is the all-inclusive fee. Which we were told was $38.00 for adults.
Our “Membership Purchase and Sale Agreement” states that our maintenance fee for 2008 would be $375.00.
After and hour and a half we walked away, and decided that we wanted to talk without Nico or Gina Cordero (Royal Holiday Sales Manger) present. We should have kept walking. Instead we sat by the pool, and did the math. With the promises made, we felt the membership would have all of the amenities we require. We, however, did not intend to join.
Around mid-afternoon, Nico found us by the pool, and asked if we had any questions. We did. We followed Nico back to the sales office. We asked questions to make sure we understood what the membership included. The above points were intensively discussed. We were still not sold. Gina came back to the table and added another 30, 000 membership points as an incentive to sign. When we asked if we could think about it, we were told that this offer was only for the first one- hundred new members. Of these memberships only three were remaining. With much regret, we decided to join Royal Holiday Club.
The next day, we went back by the sales office and the number on the wall was now six. Meaning that there were six memberships left. We had a sinking feeling that we made a mistake.
After returning to the United States, we attempted to formally cancel our membership over the telephone on April 10, 2007. The Royal Holiday representative said that our contract was not entered into the Royal Holiday system yet and the contract information was needed to cancel, but would make note of our call and a representative would call when the contract was available. On April 17, 2007, another Royal Holiday Club representative called and left a message welcoming us to Royal Holiday (obviously our first message to cancel went unheard). When we returned the call, later that day, again in an attempt to cancel, we were told that our “Membership Purchase and Sale Agreement” states that the membership cannot be cancelled by either party. This agreement also states that “The buyer agrees with the legal effects of this agreement…for which there is no reconsideration period”.
We were completely embarrassed and angry about our mistake. We wondered, during many sleepless nights, how could we have overlooked that we had no right to cancel our contract and the verbal promises made by Gina and Nico were not binding? Over the next several months we found out that there were many discrepancies with what we were told and what we were entitled to under our contract. For example:
Five Years Unlimited usage of the Park Royal in Cozumel cannot be used during the prime vacation season, and the only room available was a studio.
Ability to accumulate our member points during that five year period for at total of 50, 000 membership points was not true. In fact we can only roll over 20% of our points per year (2, 000)
In our sales presentation Gina and Nico stated that the all-inclusive fee per person each day was $38.00. When booking our first trip, to return to Cozumel to try to meet with Nico and Gina to get answers about the inconsistencies, the all-inclusive fee we were charged was $78.00 per person per day. This was over double of what we were promised. When we visited the RHC website the published price for the all-inclusive fee at the Park Royal is $60.00 per person per day.
Our “Membership Purchase and Sale Agreement” states that our maintenance fee for 2008 would be $375.00. We were actually charged $395.00. When we questioned this we were told that the telephone representative could not make a credit to our VISA. So we were out another $20.00.
Royal Holiday also charged an extra monthly payment to our credit card, but did not subtract it from our balance or the number of payments remaining. This was a two hour phone call to get resolved. The operator agreed that they would not charge us in January because of the extra payment taken in December, 2007. When January came we received a collection call. Another long call with the collection agency and Royal Holiday Club.
We were reserved to the fact that we made a very bad investment, but would work very hard in trying to get our problems resolved. After many stressful and unsuccessful telephone calls to Royal Holiday, we decided to return to Cozumel to meet with Nico and Gina personally to attempt to resolve our problems. Booking our first and only trip was a nightmare not to mention that it cost us $1, 230 more to use our membership than to book through a local travel agent for the same accommodations.
With that said, we were still optimistic that our trip would resolve our difficulties with Royal Holiday. However, to our surprise Gina and Nico were no longer employed at the Park Royal in Cozumel. Instead we met with Susana Nunez and Fernando Vazquez on March 21, 2008. Susana had us fill out a survey. We were honest about our stay and the major frustrations that we have had with our membership. Both Fernando and Susana took notes on the back of our questionnaire and on a Royal Holiday legal pad. Fernando said he would look into our concerns and requested that we return to meet with him the next day because he wanted to get this cleared up and he wanted us to be happy Royal Holiday customers.
Optimistically we returned at nine o’clock the next morning. Fernando did not come with solutions. He came with a plan for us to buy and additional 10, 000 membership points for $9, 995. He tried to persuade us to put it on our credit card with the incentive of up to five years of interest fee financing. He then said we could put it on our credit card, and if within five days we wanted to change our mind we could cancel. We shared with Fernando that we bought our membership last year on April 5th. We called RHC on April 10th and we were told that we could not cancel because our membership was not in the system yet. Fernando replied “you tried to cancel last year.” This quickly ended our twenty minute meeting, Fernando told us he would send us information by email so that we can think about updating our membership. We have not yet received his email or heard from him.
This year upon returning home (March 23, 2008) we were angry and determined to end our relationship with Royal Holiday once and for all. We have spoken to many Americans with fates similar to our own, and have since learned that Royal Holiday Club’s practices are unethical according to the American Resort Development Association, and violate Article 56 OF LEY Federal de Proteccion al Consumidor that states the following: “The contract will be perfected within five working days from the delivery of, or the signature of the contract, which ever occurs latest. Our first and second attempts to cancel were within the five day limit. We have also become aware that our right to cancel and to receive a full refund is not waivable. This right is guaranteed to all buyers even if the buyer signs a contract or form waiving this right. Such clauses in our “Membership Purchase and Sale Agreement” state “This Agreement cannot be canceled by either party, ” The buyer agrees with the legal effects of this agreement…for which there is no reconsideration period, ” and that my deposit and monthly payments are non-refundable are also invalid according to Mexican Law.
This company is a scam!! I am hoping that someone out there might be able to help. We were on vacation in mexico april 2007. We received this vip invite, and although we tried to turn it down, we were persuaded into attending. As always these presentations give you false hope and expectations, and I knew that. At the end we said we couldn't afford it and again, was pushed into a meeting room. After going over everything we thought well maybe if there was a trial package. We were given a smaller package but it wasn't a trial. We are now stuck with this for 30 years and will never be able to use it. We were told we could use rci, and I expressed no interest in rci because of the additional cost. They said they pay for the membership... Lie. They said you can put it for rent, well I tried that and before you can put it up for rent you have to have at least 300000 credits per year and have recently upgraded by 10000 credits... Deception!. These are only two of the lies and deceptions we have been subject to. I have written many emails to the company asking for some compensation, but of course no response. I have recently lost my job and we have to move 3000 miles to take care of elderly parents. We don't have the time, money or patience to use this. I don't care about the money lost so far, I just want to get rid of it. Does anybody have any words of advice?
Are you all ready for a Class Action Law suit, we will reveal the details to all to who wish to sign up...
I used to work for Royal Holiday Club, in the corporate office in Mexico City, not Miami Fl, like they lead you to believe. Unfortunately I agree with all the complaints that are presented on this page. just to let you know, all of you guys that have that infamous "annuity certificate" that your sales rep said would return your money after 30 yrs, well... its not true, in the history of Royal Holiday there hasn't been one single "anuity certificate" been cashed and the "bank" that holds your investment doesn't even exist, If you don't believe me, just try calling someone from that "bank" (the tel number is in the back of your annuity cert) and i assure you will never get an answer, and if you are lucky and you do get a call back, is more than likely to be a reservations agent from Royal Holiday. I would suggest you either sell, rent or give away your membership before it eats you away. Oh... and to all those people that think of reporting Royal Holiday to any American/Canadian Agency, don't waste your time or any more of your money for that matter, it's not going to do you any good. The U.S government or law has no jurisdiction in Mexico or the Caribbean were all of the Royal Holiday sales take place, why do you think that they don't sell memberships in their U.S resorts? Anyhow, Royal Holiday is not THAT BAD, you can actually make business out of it, well if you are smart about it of course, you can sell vacations using your points to friends, family or co-workers, just advise them not to make your same mistake, you don't want to see them back home with a 5,000 point membership that is not even good to cover for a decent family vacation. oh... and to all of you guys that complain about availability, please take into considerations the following points:
1)the amount of points you have (having 5,000 points does not make you a v.i.p when there is someone else that has payed a membership for 100,000 point, yes, there are people that pay more than 100,000 usd and are happy with RH).
2) seasons (for more availability go during months no one else is vacationing).
3)locations (its not the same going to the bahamas than going to hawaii, therefore is not going to cost you the same).
4)amount of people vacationing (please don't try to squez a family of 10 if you only have 5,000 points and can only afford a room for four people).
5)room accommodation (again, with a petty membership of less than 30,000 points, you are never going to see what a presidential suite looks like, sorry... not happening).
I truly feel your frustration, i had to deal with all of your complaints for 2 yrs, as a former NEW MEMBERS agent, if you want things done, you have to be super persistent and super duper NICE, most of the sales and reservations agents that RH hires hate the gringo ego and gringos in general (AMERICAN/CANADIANS).
Currently I am located in the South Florida Area, if you need any more specific info on how to make your membership to good use, in other words, how to beat the monster known as ROYAL HOLIDAY, you can email me to lori.lu.[protected]@hotmail.com.
Royal Holiday sold us a Dream vacation Club for $7000. They gave us a letter signed by the manager stating we were members of Platinum Rewards (Cruise program) at the following rates $65 per person perday for Mexico and Caribbean and $75 per day for Hawaii and europe. Royal does not answer the phone # in the literature. But Platinum Rewards (ICE) does I was informed bycalled Platinum Rewards @ [protected] at 3:03PM Feb.22, 2008 and talked to Steven Pesserillo.
Steven said there is no program that offers cruises at a guaranteed rate of $65 Mexico and $75 Europe. I asked him to send me a letter stating the policy but he refused. I asked to talk to a supervisor and he refused.
He said they the only program he had was a certificate for $1200 off on a cruise
I have asked for refund of down payment and aasked Credit card to stop payment.
credit card says I need letter from professional stating this is a scam.
During our vacation in Cozumel, Mexico, on 11/23/07, my wife and I agreed to view a presentation for a Royal Holiday vacation plan. A sales person gave us a tour through the resort which is pretty amazing in Cozumel, and offered to buy a timeshare from Royal Holiday. We liked what the company offered, but we had no plants to buy anything. Then another salesman (unfortunately, we don’t remember his name) took place and assured us that if we buy the timeshare in Royal Holiday, we will have opportunity to travel around the world spending very minimum using various discounts Royal Holiday offers. He showed us a catalog full of information about hotels and resorts in Europe, Asia and Americas – all belonging to Royal Holiday. He offered us to trade in the timeshares we own, pay difference of about $27,000 and have 30,000 vacation points annually for 30 years. We still were very reluctant to buy.
Finally, “Developer Representative” Victor Maldonado, presented us very lucrative offer: to pay $2,950 plus closing cost to a total of $3,945 and to have contract for seven years. According to him, we would have 30,000 vacation points per year for the next 7 years, plus many more goodies (discount for cruises, two-for-one airfares, bonus-certificates, easy booking, no cancellation fees, etc). There will be no annual maintenance fees, just some co-payment at the time of booking. He said that this program was specially designed to give people “taste” of the proposed plan and encourage them to buy a long-term contract. The best part was that Royal Holiday owns many properties in the countries we wanted to visit, so timeshare will make those visits very affordable. Also comparison of the value we have using our timeshare with that we would receive from Royal Holiday showed significant advantages of Royal Holiday. Everything sounded so tempting that we decided to buy this plan. After signing contract, we were given a kit (box with several brochures, coupons and certificates) and a promise that we can receive the remaining certificates during next years or as we need them. When we asked for the catalog they showed us, we were told that they don’t have it, but we can either order it for $40 or use Royal Holiday website that has all necessary information.
Problems began when we came home and tried to get this information from website – it took us almost two weeks to get our password. But even then we could see a lot of “offers” but were unable to either check availability or make reservation – for any destination and any time we got the same answer: NO RESULTS WERE FOUND. Please try a new search with a different date range or try another destination”.
Brochure from the kit listed just 14 destinations in Central and South America, but nothing in the places we really wanted to go to. And the worst part we discovered when began talking to various Customer Service representatives: we will not receive any additional annual certificates – the only one for 30,000 vacation points is that we have in the kit; we can’t make any reservations now – we have to wait until next year; there is no guarantee that we will be able to go to those nice places we were told – they will try to make booking for us. Even to get this information required a lot of time and patience – phone lines are either busy, or we got transferred to the voice mail, or just got disconnected.
Also, while browsing Internet, we discovered that just one name “Royal Holiday” brings to the screen many sites literally stuffed with extremely negative comments about this company. We understood that we became victims of untruthful liars.
1. Sales presentation was misleading; promises are not supported by contract and following communication with Royal Holiday customer service
2. Instead of discussed timeshare we got just a highly paid booking agent with a very narrow choice of properties
3. Customer service is very poor.
Just recently we found information that it is illegal in Mexico to charge in foreign currency – our contract was in USD.
We sent a letter to Royal Holiday and PROFECO where we disputed the charges from Royal Holiday and requested cancellation of our contract. We also are going to contact as many organizations, web sites and groups as possible with the message – DO NOT TRUST ROYAL HOLIDAY, THEY ARE LIARS AND CROOKS.