I bought a Travelzoo voucher at Brio for my son and his wife's 12th anniversary. I spent $69 on the voucher, which stated it had a value of $98.90. The voucher clearly stated they would receive starter or salad up to $16.95 to share, 2 entrees up to $29.95 each, 1 dessert up to $9.95 to share and 2 nonalcoholic drinks to up $6 each. This could not be further from the truth!
They ordered their appetizer, drinks, and entrees and notified the waitress that they had the voucher. Three minutes later, their waitress told them they weren't allowed to order off of the regular menu, and they had a special travelzoo menu with extremely limited selections. They were completely caught off guard. My daughter in law asked the waitress if She could have their fettuccine alfredo even though it wasn't on the special Travelzoo menu. She said that she couldn't. She really didn't see anything She liked on the Travelzoo menu, but had no choice so ordered a chicken dinner. They were scared to complain at that time for fear that their food would be tampered with.
The food was ok - chicken was dry and didn't eat most of it. During their dinner, they also had to witness a patron at the bar who clearly had had too much to drink grope the hostess and spout profanities to another patron. The hostess was clearly embarrassed for his behavior because she apologized to my kids for the disruption.
When they got the bill at the end of their dinner, they decided it was not the right time to complain because the restaurant was very crowded with some large parties.
I went to the restaurant the next day to discuss the situation. I was told the owner would call me back. No call for 3 days, so I called the restaurant and was told the same thing. It's now been over a week and we still have not gotten a call back from the owner to discuss.
Not only did the meal they were allowed to order not add up to the promotional value of $98.90 - it didn't even come close the the $69 that I paid for the voucher. This is completely illegal to not allow a patron to order what is clearly stated on the voucher, but it is also completely unethical. What should have been a happy occasion for them to celebrate 12 years of marriage turned into a very frustrating experience. And clearly Brio's owner does not consider customer service a top priority, due to the fact that he lies on his Travelzoo voucher promotion, limits the food options to 6 items (none of them pasta - is this not an Italian restaurant?), and by blatantly ignoring my requests to discuss this situation.
My family and I will never go back to this restaurant. HORRIBLE EXPERIENCE!
I would like my money back!