SUBMIT A COMPLAINT

Travelzoo Customer Service

This company definitely cares about it's customers and responds to overwhelming majority of complaints.

Travelzoo Inc.

590 Madison Avenue, 37th Floor
New York
New York
United States - 10022

Customer Support Phone Numbers

+1 877 665 0000(United States, Vouchers) 2 0
+1 877 966 0000(United States, Hotel Bookings) 2 0
+44 203 564 3000(United Kingdom, Vouchers) 2 0
+44 203 564 9000(United Kingdom, Hotel Bookings) 1 1
+61 280 989 198(Australia) 1 0
+33 155 695 000(France) 1 0
+49 695 170 9000(Germany, Vouchers) 1 0
+49 693 8079 1000(Germany, Hotel Bookings) 1 0
+34 912 718 000(Spain) 1 0
+86 400 801 3388(China) 1 0
+852 22 197 200(Hong Kong & Taiwan) 1 0
+81 352 278 180(Japan) 1 0
+65 31 080 601(Singapore) 1 0
Plus

Travelzoo Complaints & Reviews

Travelzoo / my details including bank details have been sent to another address and email address

Ja
Oct 16, 2019

RE TRAVELZOO booking Number [protected] booked through Alexander Ruiz (not trying to get him in trouble ; I need a viable, not made up answer) FLYBE MMCZG9 16/10/2019 I went to book seats as I am travelling with my disabled father. As I went to pay for the seats a different address wa...

Travelzoo / poor communication

Ma
Oct 09, 2019

We recently booked a trip on the tenterden railway with an afternoon cream tea onboard, this was a day out for a friend visiting from Australia, I had booked this online through travelzoo a month before our intended trip, the time stated on the invoice was for 3-20 pm when we got to the...

Travelzoo / hotel

Gu
Sep 22, 2019

Booking Number [protected] 7 NIghts at Longevity and Wellness Hotel from Birmingham -Faro/Algarve 31.08.19-07.09.19 Tour Operator Holidays .ch GmbH Dear Sirs we wish to make a formal complaint with regards to the above booking. Upon arrival at the hotel we discovered that a majority of...

[Resolved] Travelzoo / unorganized poorly run company - disappointed travelzoo would offer a deal from them

Ut
Aug 28, 2019

BUYER BEWARE! UTO is an unorganized company that is unable to provide accurate information. We booked our trip under the impression that the information provided by the company was accurate and it was far from it. I had a Chinese Visa that I confirmed with the company I could travel with...

[Resolved] Travelzoo / hotel booking

Re
Jun 29, 2019

The price of the hotel advertised as a discount is well above the normal price online. I called for a refund moments after booking and was told I was not eligible. These advertised deals are misleading and take away from the good reputation of the hotel. I would like a refund in full so I...

Travelzoo / incorrect booking due to their error and their refusal to change or full refund

We
May 03, 2019

Help me please. Exoticca have made a hash of our booking and now we are stuck. On 26 April I responded to the Travelzoo flash sale of a trip to Namibia with a company called Exoticca. I explained, and have email proof, that we enquired for 4 people. 2 from UK and 2 from South Africa. Zoe...

[Resolved] Travelzoo / cancelled break. reservation [protected] booked 09 april 2019

Do
Apr 12, 2019

Dear Sir/Madam, I am writing regarding a recent incident. I booked a 2 night break for me and my partner (Jane Catterall) at the Manor House Hotel in Alsager near Stoke for Thur and Frid (11th and 12th April) I chose the dates from those available on the website. I received e-mailed...

[Resolved] Travelzoo / uto vacations

Li
Mar 05, 2019

I booked a tour from Los Angeles to Japan on UTO vacations. I received my itinerary and learned my flight to Japan would be 18 hours long. It is only a 11.5 hour flight to Japan. The tour company booked us on Air China, making fly 14 hours to China, flying past Japan, then making us pick...

[Resolved] Travelzoo / spa day

Cl
Feb 07, 2019

Went on a spa day at this hotel following using facilities and treatment there was no where to relax. All sunbeds and chairs reserved so had to use reception for somewhere to sit in morning and after lunch. Lunch was poor. Disappointing visit had to leave early so only there for half a...

[Resolved] Travelzoo / travel agency

Dy
Aug 31, 2018

Sinorama Travel Agency, located in British Columbia has recently had their license revoked!! The Consumer Protection Agency from BC contacted every person affected. After booking travel last December to travel this November, we find out that it is all cancelled and we have to try and get...

[Resolved] Travelzoo / waste of time. travelzoo partners with questionable vendor, fleetway travel

Bi
Aug 23, 2018

Don't waste your time trying to find and actually book travel deals through this company. For over a decade I've received and read the multiple offers sent to my email every week by Travelzoo. I have found travel deals and packages that looked enticing. In the past, we purchased event...

[Resolved] Travelzoo / dining voucher for brio tuscany grille in laguna niguel ca

An
Jul 30, 2018

I bought a Travelzoo voucher at Brio for my son and his wife's 12th anniversary. I spent $69 on the voucher, which stated it had a value of $98.90. The voucher clearly stated they would receive starter or salad up to $16.95 to share, 2 entrees up to $29.95 each, 1 dessert up to $9.95 to...

[Resolved] Travelzoo / mess!!!

Ma
Nov 15, 2017

What a mess!!! I needed to book a room in Boston for 2 nights and used this website. Everything went through, I was charged, so I went to get prepared for my trip. On the next day, I noticed that my credit card has a bigger amount than it had yesterday. My money was given back for the Boston...

[Resolved] Travelzoo / worst service ever

Su
Oct 06, 2017

What is a trip insurance to me? It's a guarantee that during the entire trip I will be fine and healthy. Moreover, for everyone who is going abroad its necessary to have it. It's not an advertisement, i'm just trying to explain why it's so important to me. However, the travelzoo refused to...

[Resolved] Travelzoo / travelzoo newsflash™ - vip edition

Ri
Aug 02, 2017

Travelzoo Newsflash™ - vip edition Travel zoo should check before advertise on line and bother registered customer. I am not able to find anything with $99 and I am it expert and know my search engine and way around. Still no such a deal exist From the travelzoo newsdesk Fly to la from chicago for...

[Resolved] Travelzoo / flight agent

Ro
Jul 22, 2017

I put a generous deposit on Jamaica flights for the 23rd July from one of your agents and though emailing I've received no communication since asking to cancel as the agent kept changing bank details then after two months callig he said id get a refund as they had to cancel tickets i still...

[Resolved] Travelzoo / currently on holiday

Da
May 18, 2017

BNE320386 I would like to log a complaint with you. Hotel we're currently staying at: Radisson Blue Milatos, Crete. Currently on day 4 of our holiday at this hotel. The marketing of this hotel is completely misleading and it's definitely NOT a 5 star luxury hotel!!! Hotel is still being...

[Resolved] Travelzoo / the marton arms hotel, thornton in lonsdale

Is
Apr 19, 2017

We booked a voucher on travel zoo for a two night stay at the Marton arms, Thornton in Lonsdale. We booked this for 13th - 14th April after ringing the accommodation and we're looking forward to our break away in the Yorkshire Dales for my partners 40th birthday. On arrival the female...

[Resolved] Travelzoo / false deals

Re
Jan 07, 2016

I booked a room of Stratosphere Casino & Hotel thru Travelzoo (12/18-12/20). I thought I paid all fees to Travelzoo and don't need to pay any to the hotel, but Stratosphere charged me much higher additional resort fee and made the deal not a deal anymore. Travelzoo doesn't do what Expedite...

Travelzoo / poor refund policy

La
Dec 30, 2014

This is a warning. They have a refund policy that blatantly states on the voucher that there are no refunds after 7 days however if there are date specific events, there are no refunds whatsoever and it overrides the no refund after 7 days policy. I purchased a voucher to Knotts berry farm...

[Resolved] Travelzoo And Cruiseabout / travel agency scam

Ba
Jan 05, 2014

I contacted the company Travelzoo And Cruiseabout, which offered a trip to Barbados, St Lucia, Antigua. The price was really attractive, and it wasn’t expensive. I paid them for the cruise in advance, but when I contacted this company 2 weeks before the cruise, they told me that I...

[Resolved] Travelzoo.com / don't ever buy from travelzoo or you'll regret it

Ku
Jan 17, 2013

They don't tell you that they don't offer refunds on vouchers after 7-days even if its a gift! They are stealing from their customers and smiling about it to the bank. Don't ever buy from Travelzoo or you'll regret it.

Travelzoo / I am afraid it can be a scam

Be

TravelZoo offered me a job and I was really happy because I was short of money and had many unpaid bills I filled the form they sent me in electronic form. Now they have all my personal info and credit card details. I am afraid it can be a scam. Can anyone tell me if I need to change credit card?

Travelzoo / hotel voucher

Dr

I received vouchesr for two separete rooms half board for 2 people in Gande Hotel Corallaro from 10-17thJuly 2012 and on arrival to a hotel was told that there are no rooms for us after 4 days. I got in touch with agent from hotelsbooked and was offer transfer to another hotel. First three day...

[Resolved] Travelzoo / false advertising

Au

TravelZoo advertised a special deal with Icelandair. For 72 hours a 3 night trip to Iceland that included a Glacier Walk, Northern Lights search and hotel accommodations either at Hotel Reykjavik Natura or Hotel Reykjavik Hilton was priced at $697 per person. The deal would end Jan 8 at...

[Resolved] Travelzoo.com / I will never deal with these crooks again

Mu

Horrible company. I bought a restaurant voucher but the restaurant wouldn't honor it. I contacted Travelzoo for a refund but they refused! I am disputing the charges with my credit card company and if not successful I am taking them to small claims court. I will never deal with these crooks again.

Travel Zoo / unredeemable vouchers

Up

A little while back I purchased 2 vouchers from travel zoo for a manicure and pedicure from dorjon salon & spa in boca raton. As required, I contacted the establishment in order to schedule an appointment. I spoke with "jeannie" who indicated that there are no more appointments available...

Travel Zoo Local Deals / service not rendered

An

Please be advised that you take your purchase at your own risk with travelzoo as they do not back their vendor’s offers. I utilize groupons, living social, bloomspot and similar offers. The only organization that I have ever had trouble with is travelzoo. I bought a voucher in march...

TravelZoo Local Deals / customer service

Sl

On August 10th, I sent the following email to TrazelZoo: Hi, I write in regards to Travelzoo Local Deals voucher #715484 for Zocalo. Your own website promised "[t]his deal includes guacamole prepared tableside," and it wasn't. On researching the restaurant on Yelp!, I found many...

TravelZoo Local Deals / fraudulent sale of vouchers

Va

Please beware before purchasing any Travelzoo Local deal vouchers. They come with a litany of fine print that unscrupulous merchants often use to get out of honoring the voucher - and Travelzoo will do absolutely nothing if you contact them regarding a voucher that was not honored despite...

[Resolved] Travelzoo / voucher fraud

Bi

Travelzoo shouldn't try to be something they aren't. They do no quality control on their offerings or on the people they are associating with. Geordie's Restaurant at the Wrigley Mansion was a complete and utter rip-off through the Travelzoo prepaid voucher program. The "regular price" of...

Travelzoo Vouchers / vouchers not honored

Sf

Purchased half price vouchers for a dinner cruise and couldn't redeem them. Red & White Fleet rep claimed that the cruises were sold out...