Ross Dress for Less

On 3/26/22 (around 12:30), I spent 20 minutes shopping at the Route 40 store in Baltimore. I left the store for about 7 minutes to correct a low blood sugar episode I was experiencing. I went back to the store to purchase the items I has selected. I notice that the check-out line was still extremely long. However, I got in line behind about 9 other people. Most had more than 5 items, some with more. There were two cashiers operating at the time. In spite of how I was feeling I continued to wait. When the cashier finally called me, she stated that she was only doing cards. I asked why this information had not been dispatched while I was in line, since I was prepared to pay cash. She said, I would have to wait for the other cashier who was ringing up another customer. That customer appeared to have far more than 10 items. Before, I could say that I did have a card, she told the man behind me to step up. I stopped him and said I had a card that I would be using. The transaction was completed with my card.

I considered the cashier's actions to be rather rude. Waiting customers should have been informed that there were 2 different checkouts. I was insulted that in order to make that immediate purchase, I had to use my credit card or wait longer. Granted, I should have walked out the store without the 2 items. But, I had already wasted my time by shopping, leaving the store, then returning (minutes later) to stand in that long line. I was feeling lousy, but I chose to stand in the line to purchase the merchandise I had selected. I did not expect to be turned away and have to wait further when I finally got to the front of the line. Bottom line is the poor communication to customers waiting to check out. after more than 25 years of Ross shopping, this experience has altered how and if I will continue to shop at Ross.