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Roses Discount Store
Roses Discount Store Customer Service Phone, Email, Contacts

Roses Discount Store
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1.2 165 Reviews

Roses Discount Store Complaints Summary

6 Resolved
156 Unresolved
Our verdict: If considering services from Roses Discount Store with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Roses Discount Store reviews & complaints 165

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Newest Roses Discount Store reviews & complaints

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E
10:10 am EDT

Roses Discount Store Customer service and general knowledge

I have been a customer at Roses Discount store for quite a while. Recently proctor and gamble had a coupon for 2.50 off dove body wash 22oz and above. This particular store was very rude about honoring these coupons. The coupon clearly stated two items per transaction per shopping trip, I was even told to pay for one and go to the end of the line to pay for the other. Each time I went in there it was some issue which held up the lines. These people at this store are very rude and don't understand the concept of using a simple coupon.I would never recommend this store to family or friends

Desired outcome: I am not sure

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Erica SmalIs
, US
Nov 01, 2021 12:39 pm EDT

I also got into a fight with a parent and said I would beat up her three year old if she did not say sorry.

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Erica SmalIs
, US
Nov 01, 2021 12:39 pm EDT

Her husband threatened me. What a coward threatening women like this.

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Erica SmalIs
, US
Nov 01, 2021 12:38 pm EDT

I also got into an argument with a parent and threatened to beat up her children if she did not say sorry.

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Erica SmalIs
, US
Nov 01, 2021 12:38 pm EDT

I also got into an argument with a parent and threatened to beat up her three year old child. The husband. What a coward he is threatening women.

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Erica SmalIs
, US
Nov 01, 2021 12:36 pm EDT

I was so upset about this that I took out my anger out on my grandmother. She is hard of hearing and I told her the story. She asked me to repeat myself and I got angry at her and hit her with her cane. She is pressing charged.

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Erica SmalIs
, US
Nov 01, 2021 12:37 pm EDT

This is all because Roses made me angry.

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Erica SmalIs
, US
Nov 01, 2021 12:35 pm EDT

I would like to add something. This incident at Roses made me so angry. There was this woman with a three-year-old who told me that I was out of line. I told her that if she did not apologize to me I would beat up her child. Her husband then threatened me. He said if I laid a finger on his daughter he would send me home in an ambulance. What a coward threatening woman. Must make him feel like a man

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Erica SmaIIs
, US
Nov 01, 2021 12:31 pm EDT

I want to add something. Sadly what happened at Roses made me very angry. Infact I was so angry that when a mother with a three year old told me that i was out of line i told her to shut up. If she did not apologize to me i would beat up her toddler. Her husband said that if i touch his daughter he would send me home in a stretcher. What a coward. A nan threatened a woman with physically harm. The cashier took his side. I was told that I was nit welcome back. Later i told my grandmother about my experience. She us hard of hearing. I was too angry to remember this. I thought that she was not paying attention. I took her cane and started hitting her with it. Now I face assault charges thanks to Roses. Roses made me so angry that i took the angry out on my frail grandmother and threatened a 3 year old. I face criminal charges thanks to them.

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W
11:44 pm EDT

Roses Discount Store customer service and pricing

On 10/08/21 at 16:36 pm at store #478, I attempted to purchase AH baking soda there was two types on the shelf and clearly marked baking soda $.50 and pure baking soda $1.00. I had 2 of the cheaper AH baking soda and it rang up for $1.00 I pointed out that it was clearly marked $.50, he called for assistance, the person checked and it was marked $.50, the very, very rude cashier Maleik informed me (senior citizen 74yrs) that I'm going to let you have it today at that price, but will not honor any more pricing errors. I had to wait 10+ minutes for this rude cashier, the customer service person didn't come to the register at all. Respect is expected to all customers, not embarrassment. He acted as if I was responsible for the correct pricing of the mdse.

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9:13 am EDT

Roses Discount Store Misconduct of management to employee.

On 9/30 I was approached by an Assistant Manager Who's name is Sharon and was told she needed to look in a bag I brought from home that had fruit in it. I was about to leave for the day to go home. I asked if there was something wrong and she stated that it was normal parodical to search bags and purses of the employees. I was a new employee and was not informed of this practice. But if a Manager or a person in charge has reasons to question my integrity and my honesty, shouldn't it be done in private? Should they not practice dignity and be a little discreet rather than call me out in front of customers and other employee's? These people are not above the law. To embarrass and humiliate someone in order to feel powerful is beyond low. If she had a reason to question my honesty, she should have done it in private. Shame on her and you for having such a person in charge.

Desired outcome: Reprimand Or Confront Assistant Manager

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11:12 am EDT

Roses Discount Store Mangers

1: I was employed for three weeks. I got sick so they fired me I tried to call and no answer and when someone did answer they couldn't hear me.

2: I was scrutinized daily behind my hair being wrapped a certain way. due to the length of my hair there wasn't much I could do. Even though I kept as neat as possible a manager claims to have gotten a point behind it witch seemed like a far reach.

3: I was also told that I would get paid a certain day witch wasn't true it was a week later than what I was told.

4: mangers was rude with me and customers even being rude to each other at times not very friendly at all. many times I felt uncomfortable asking questions, with no training what so ever. I was almost a shame to wear the shirt. I think roses should be represented alot better than that.

Desired outcome: They need a behavior course on protocol, assisting

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6:42 am EDT

Roses Discount Store Management on duty Sept 17th evening

1450 Hayden in Clev. Ohio. At 6:00 p.m Friday September 17th the approximately 55yr old, short, African American female manager  belittled a man and his two (2) sons. She told him in front of his children that he was "broke as [censored]" to be exact because he politely asked the cashier to clarify pricing on an item since there wasn't a visible sign for pricing.  The manager came out and was very rude stating she didn't have to correct or explain anything to him. As a business owner, this is unacceptable and she should not be allowed to work with the public displaying this behavior. As a human it is an injustice to be made to feel any type of way for exercising your basic rights. The security guard and cashier on duty apologized to the man for the managers poor attitude and distasteful behavior.  I will be reaching out to corporate as well regarding this issue.  This is not acceptable! This manager was very rude and has no respect or regard for people. The store is in disarray and there are not many display signs for clarification of price on items.  This guy could have been a secret shopper and she did not handle this situation with integrity, respect or regard for people. As a consumer, I am glad that the guy was humble and had human decency to handle the situation appropriately and not return the rudeness to the manager on staff. This guy still purchased his items after being treated this way. I expect some changes if I visit this chain of stores again. The behavior displayed by this approximately 55yr old female manager yesterday (9/17/21) is not conducive to your organization. I look forward to your prompt attention in this matter.

Desired outcome: Manager removed from her position.

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2:42 pm EDT

Roses Discount Store Service from a clerk

I was in the Roses in Lexington NC I was trying on over my shirt since the dressing rooms are closed. Clerk screamed at me and asked what I was doing? Told me not to do that. She has no idea how far away I live or how long it takes to take home and try on and bring back...Then she tried to run over me with a buggy told me she was not playing...I asked the manager what was wrong with her and why is she being mean to me...I buy alot in Roses but will not take abouse. it was a black woman she said her name was Robbie seriously doubt that whoever she is she has a majpr problem...Manager said she was tired...I have been in alot of Roses never been disrespected like that!

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5:06 pm EST

Roses Discount Store Mangment

I purchased two items it runs up a penny for both items, went back to purchase more items the lady told me she couldn't sell it for that although that's the price it rung up .I told her that's what she had to sell for, she said the wrong in price was entered wrong computer, she would sale it to me for the price on label.She had a bit a attitude.

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9:24 pm EDT

Roses Discount Store Supervision and management

I am a retired Air Force Master Sergeant and First Sergeant. Prior to being a First Sergeant I was a Aircraft Maintenance Superintendent. After I retired I was the Service Manager for a car wash company covering the State of Alabama. I know a little bit about Management and supervising people. My daughter Cynthia Braswell works for the Roses Store in Montgomery, Alabama. She gives her all to her job as Assistant Manager and supporting the Store Manager. But, this store manager does not know any thing about manageing or supervising people or holding them accountable for not performing their jobs. She jus wants to let everything slide. My daughter tried to talk to and suggest writing up those who were not doing their job. She told my daughter not to write them up. When my daughter did write them up for not performing their job, refusing to perform the job correctly, and insubordination the store manager would refuse to sign a forward the write-ups. When my daughter counselled people to do their assigned task, the store manager would not back her up. The store manager started blaming my daughter for task that were not completed and/or improperly completed. When my daughter tried to explain to her what was happening she accused my daughter of gossiping. She would spread these lies to the District Manager. The district manager never investigated the problem. He took the store manager at her word. The store manager then allowed another employee to badger and bully my daughter for months. Is this the type of work environment your Company supports? Should your employees have to put up with this kind of treatment.
From what I can tell your management personnel do not know what they are doing or do not care about their employees. My daughter has over the years asked for advise on how to handle certain situations. We have discussed the best ways to handle them with different approaches and out comes. If they are allowed push her out or run her off with their abuse, you will have lost one of the best managers you have.

Donald L. Braswell Jr.
Msgt USAF Retired

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8:11 am EDT

Roses Discount Store The condition of store in Akron Ohio

I am writing about the condition of the store in Akron Ohio 44310 I recently visited the store on Whipple Ave in Canton Ohio and it was immaculate and fully stocked The one in Akron Ohio is always nasty and never stocked Corporate needs to visit the Akron store it is disgusting I live right by the Akron store which is convenient for me I can't always go to Canton I love Roses store but hate going in nasty I stocked store

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7:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roses Discount Store Purchase

On the date of 7-July 16th, 2021, I, a ling time customer returned a slip back to the store because it didn't fit. When I attempted to return it never having worn it because it didn't fit, I was told by a cashier that I could not return it because of a store policy which was never explained to me at check out. Poor customer service! Period! Never again will I shop here. The quality of merchandise is poor, none the less, I have been a faithful customer. I felt so many, I left the slip there on the counter and walked out because I didn't want to make a scene. Called the MGR afterwards and was told the same. They took my money and got there merchandise back, nice going Roses, Want a rip off but never again! I plan to tell everyone I know about this and recommend they spend their money elsewhere, it's just not worth the trouble!

Desired outcome: Money back never received

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4:32 pm EDT

Roses Discount Store Pricing

Manager was very rude, never apologized and fussed at me about the 2 price signs and sisnt know how the signs got there cause at register pool rung up 25.00 dollars but clearly the 2 signs are there, and one sign stated 60"kiddie pool hmmm nad the black and white bar code shows that purple pool is a 60". The manager owes my self and grand child an apology first for being rude and speaking very nasty to me as a customer and in front of a 2 yrs old toddler and I just left store and everything I had in it

Desired outcome: Apologize, get the pool for price advertised

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5:50 pm EDT

Roses Discount Store Customer service and display of flowers, herbs and vegetables

A few weeks ago I tried to go into Roses and there were associates arguing with each using ugly language across the front of the store, so I turned around and didn't go in. I went back the the same store a few weeks later and the display of flower, herbs and vegetables in front of the store looked awful. Didn't look like it had ever been watered.

Desired outcome: Have better management and associates who earn their pay.

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8:00 pm EDT

Roses Discount Store Customer service

Good evening my name is deneisha and me and my daughter walked into one of your stores right here in Columbia, SC located at 6012-A North Main St and as soon as we walked in the cashier looks at me and then says on speaker camera scan all areas and I was like this cashier by the name of Kimberly always does this when she sees us walk in the store so me and my daughter walk over to the bath section and I pick up a bath mat that im looking to purchase and then I see another employee pushing a broom or pretending to push the broom and she says to me once you open that you can return it so I ask her about some leggings and she tells me we don't have any in her size I tell her im not looking for any for my child im looking for someone else but I go over and don't see any I was looking for so then I walk over towards the front where the curling irons are and I notice one item I was looking at wasn't in the right place so then the cashier opens her mouth with a attitude and says I know things aren't in the right place because I'm rearranging stuff but I don't say anything I just walk off so then I walk over to the bra section and looking for a particular type of bra the next thing I know the same employee I saw pushing the broom was standing at the other end just looking so while I'm looking my daughter was trying to put 2 packs of the women panties back on the hook thing but they fell on the floor so I reached down to pick them up and then the girl with the broom says she got one in her hand so I took that one from her and placed it back on the thing and was walking off and here comes the cashier coming down the same isle talking about and using cuss words talking about all these tags on the floor and saying people in here trying to steal [censored] I didn't pay her no attention because apparently neither one of them knew that the tags were already on the floor before I walked over there so then I was in the line at checkout and the cashier says to me while she had a customer at her register was it anything in particular I was looking for and I told her no and she was like I didn't have to say it like that I told her you asked me a question and I gave u a answer so then when I get to her checking me out at the register she says nothing to me or anything and I was trying my hardest not to say anything to her because when I looked behind me there was a elderly lady in line behind me so I was showing respect so then she asks the lady behind me did she find everything she was looking for and I had to stand there for about 3 mins or so waiting for my receipt and then the cashier says after working here for so many months she should know how to put the paper in the thing for the receipts and after having to wait she hands me my receipt and doesn't say anything to me im sending a picture of how the receipt looked when she handed it to me I feel like no customer shouldn't have to come in a store like this one and get treated like this especially when there's a child right in view seeing all this but I said I was going to contact someone about this because this has happened over 3 times at this same store when I come there so I said after today I will take my services elsewhere because I don't have this problem or issue at none of the other stores but this one and after talking with other customers they tell me she does the same thing to them as well so I feel as though no one should have to be treated unfair.

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11:18 pm EDT

Roses Discount Store Spam - emails I did not sign up for.

I am receiving spam from Roses Discount Store, to an email address that
I gave to only 3 organisations.

I received the first spam mail on 20 May local date and a second spam mail today 22 May local date. A .JPG of the first spam message is attached.

One of them has given or sold my email address to Roses.
I want to know which one.

Therefore I want to know from Rose's IT or marketing people, where they obtained my email address.

Thank you.

Desired outcome: I want to know from Rose's IT or marketing people where they obtained my email address.

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5:40 pm EDT

Roses Discount Store Employee disturbance

I was at the Burlington Rose's yesterday and witnessed a disturbance between a cashier and another staff member. The cashier (Eric) was disrespected by another employee. There were words exchanged and I think the manager of that store (I think her name is Teresa) needs to talk to him and get the entire story. Eric was totally in the right! I sincerely hope this will be addressed with Eric.

Desired outcome: Communication

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7:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roses Discount Store Returns/poor management

This is an updated version of a previous complaint filed. Roses refused to accept a return for 2 bedspreads and a mattress cover that were still packaged in their original zippered packaging and were unused. The reason given was because of the bed bug problem in Shelbyville. I told the manager it should be posted somewhere. She said it was. As a frequent shopper, I have NEVER seen any signs. When I challenged her on this, her reply was — "Well, sometimes kids tear them off". (The cashier was referring to paper signs that they evidently would tape to the shelves). I have since gone back to the store to look for the signs but none were posted. I felt that I was not appreciated as a customer and was lied to. It would have been nice is she had gone back to look for signs, saw that there were none, and then refunded the money.

Desired outcome: Roses to contact the manager, make sure ALL customers are told at checkout that linens cannot be returned. And I still would like to return these even though it is now past 30 days.

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2:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Roses Discount Store 10% Discount

Hi my name is Michelle Tyndall and I really don't like to make complaints on a store that I love. But ever since last week when this happen it hasn't made me proud to help support Rose's Business. I have elder people that I privately take care of them. When they were able to go and get out they always enjoyed Senior Citizen Day. Well now there no longer mobile there bed bound patient. So it was never a problem when I would still go on Wednesday and get the items that they wanted or needed until last week. The cashier that waited on me at the Clinton NC store wouldn't give me the discount cause I'm not the age which I understand that but the items were for the ladies that I take care of. And these ladies like to get the discount. So since she wouldn't do it never been a problem until then. We'll I walked out of the store and went to Roseboro NC store. Got to ready to check out the cashier didn't even ask me or apply any discount. Didn't realize it until I was in my car and looked at my receipt. So I go back inside and ask again what about my Discount she said you ain't old enough to get it. She called a manager up there and she told me to contact yall about this so it want never happen again. So what can we do from this happening again.

Thanks
MICHELLE TYNDALL
MY [protected]
[protected]@gmail.com

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11:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roses Discount Store Returns.

Refused to accept a return for 2 bedspreads and a mattress cover that were still packaged in their original zippered packaging. The reason given was because of the bed bug problem in Shelbyville. I told her it should be posted somewhere. She said it was. I told her I'd never seen anything posted. "Well, sometimes kids tear them off" was her only answer. Very upsetting and poor business practice.

Desired outcome: Accept the returns

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2:35 pm EST
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Roses Discount Store False advertising

This past week I went to my local Roses Store location on Malabar Rd, Palm Bay, Fl, trying to buy a outside 2 person covered swing that just went on sale for $149.99.
I sought help to purchase the swing & was advised they had not received this item.
I asked if I could purchase floor model, told no.

My complaint is why are they listing an item in sale, when in fact they have never received any of this sale item to sell?

I guess this is just another way to get you into the store by false advertising in hopes you purchase other items.

I'm a Disabled senior who doesn't drive & I had a friend take me specially to purchase this item.
I'm very upset about not being able to purchase this swing in store when I came the day it went on sale.

Desired outcome: Find me this outdoor swing & have it shipped to me or store with no shipping charges for sales price.

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Finn Drassel
, US
Mar 21, 2021 11:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Stores cannot specially order items from the warehouses. Floor models are only there to display what items the store will be receiving.
On trucks, employees, managers included, are not aware of what items will be received, or how many of each is received. Stores CANNOT promise customers specific items due to this.
Different stores receive different items, however each store is REQUIRED to advertise those items. Therefore this is not false advertising when it is required by corporate for all stores to display such items. Also, many items from this location sell extremely fast, especially those swings and Wicker Gazebo sets. Apologies for the inconvience as there are no ways to resolve this until they receive the item desired, in this case, the out door swing.

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1:29 pm EST

Roses Discount Store Service

I purchased some clothing from roses in Arcadia Louisiana. I had too many of the same items so I returned the ones I did not need tags still on them and I had my receipt however because I use the credit card the manager told me that I had to wait 7 days before I could return the item. I went to another roses in West Monroe, they said that was not their policy that I could return anything as long as I had my receipt and the tags were still on. Also upon calling back the manager was very rude and told me that's how she was trained that I could not return anything with the credit card until 7 days. I would like to continue shopping at roses if possible. Please help me in this matter so that I will know from this point on what the policy truly is.
Thank you

Desired outcome: Contact customer

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Roses Discount Store contacts

Phone number

+1 (252) 430-2600

Website

www.rosesdiscountstores.com

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