Roses Discount Store

This is an updated version of a previous complaint filed. Roses refused to accept a return for 2 bedspreads and a mattress cover that were still packaged in their original zippered packaging and were unused. The reason given was because of the bed bug problem in Shelbyville. I told the manager it should be posted somewhere. She said it was. As a frequent shopper, I have NEVER seen any signs. When I challenged her on this, her reply was — "Well, sometimes kids tear them off". (The cashier was referring to paper signs that they evidently would tape to the shelves). I have since gone back to the store to look for the signs but none were posted. I felt that I was not appreciated as a customer and was lied to. It would have been nice is she had gone back to look for signs, saw that there were none, and then refunded the money.

Refused to accept a return for 2 bedspreads and a mattress cover that were still packaged in their original zippered packaging. The reason given was because of the bed bug problem in Shelbyville. I told her it should be posted somewhere. She said it was. I told her I'd never seen anything posted. "Well, sometimes kids tear them off" was her only answer. Very upsetting and poor business practice.