Rooms To Go
reviews and complaints

I am concerned with the quality of my furniture bough back in 2016. The couch springs are worn out on one side. We are a working family and use our furniture on nights and weekends. There is no way a couch should wear out in 3 1/2 years. The quality of the furniture is below average. Rooms to go refuses to do anything about it and refuses to replace or repair the furniture. The furniture is not of good quality.

I ordered 2 power transformer for 2 chairs
$44.00 eash. Over 90 days ago I sent a money order in along with a parts order sheet. They have not contacted me. I call
Multiple times. They said they would have to get back in touch with me. I requested my money back and I never heard from them since. This is $88 to my lost. If I don't hear from these people in a couple of weeks I will have Channel 2 on your side in the news.

Hello,

I am not one who will use her precious time to write to a business about their products or services. In fact, this is my real first-time to ever officially file a complaint against a business.

I placed an order on 02/28 with an ETA of 03/09 and reconsidered my purchase, contact the center on 03/08 to have it cancelled. Only to learn at that point from one of your regional care representative, that I should have called 3 days earlier to avoid penalties. In this circumstances, I will not expect a partial delivery (less the delivery charges of $250). I desperately attempted to inform her that I was not aware of such policy only to be told that it is written in their website. What a disregarding answer! is that required that your customers read your website content prior to purchasing online. Well, that also is news to me!

On the morning of 03/09 sometimes after 9.00 am EST, I initiated a call to the Care Center to see if a delivery was still possible given that the items were already loaded on the truck. The agent left me to believe that messages will reach the distribution and eventually the driver. She even confirmed that the order was not cancelled in the system so a delivery was still possible. I called off work and started expecting the delivery. Uncertain of the timeframe and needing a second validation, I recalled the number few moments later and spoke to another agent who confirmed the communication about a "today" delivery was sent and that I can expect it between 1-5. I was excitedly waiting for the delivery until 4 pm strike, I called again to confirm and was promised a call back which came about an hour later asking me to contact them back to get the delivery rescheduled.

The lack of consideration is unacceptable, the inconvenience calls for some form of compensatory action.

I called again few minutes ago, and got the same regional agent who first put in through my intention to stop the order. She bluntly ignored everything that I had went through yesterday and did not even apologize for any of it. She kept repeating what she had told me when we first spoke on 03/08 as it was the only thing that mattered in my experience.

I am a Rooms-to-go card holder and I am so very disappointed that I don't want to be part of your business anymore. I was also told that there is no manager I could be transferred to voice my frustration? I never heard of anything like that in Corporate America. I was given the generic Internet sales email as a reference. I am hoping that someone with decency and consideration for customers will read my message and follow-up accordingly. I am disappointed at this purchase and deeply regret it. In the meantime, I am already paying bank interest on the $1, 300 charged to my card.

THIS IS NOT FAIR.--

Unacceptable customer service. I am not one for writing a review however I am in total shock of the lack of customer service and defective product. We purchased a Lanzo couch set the end of July 2018 it is currently the beginning of March 2020. So less then 2 years ago, a few days ago the motor stopped working in one of the seats on the couch. I contacted customer service and spoke with Jordan Anderson for explained that my warranty had ended a few months prior and he suggested I find a furniture repair store to fix the electrical manufacturer defect in the motor. Considering the couch is not that old and we have purchased other large pieces of furniture from them and are still paying for the quite expensive couch you would think they would value your business and want to fix the issue warranty or not right? They are not willing to fix the part but did remind me I am still responsible for the payments on the broken couch or my credit score will plummet. I did not ask for a new couch or a refund just simply value your customers and fix issues with products that are manufacturer defects for the price of the couch it should work with no issues for several years. Unable to get resolution I made a report with the better business bureau and now this complaint as well. I am just having such a hard time understanding why a company would not want the products they sell to be of quality . Very unhappy and will not purchase anything from them in the future or recommend anyone I know purchase products from them.

I purchased this set from rooms to go last march. I started having the problem about a month lather. The sofa, recliner and the loveseat open when you sit down without pushing the button.
Last week it opened when I sat down and got thrown the floor. I am disabled and had to call for help getting up. I hurt my back and I'm still in pain. Room to go said it's not a manufactured defect, Yes it is its not to open like that and injure people. I need some resolve.
Dale Ross

We purchased a complete house full of furniture from rooms to go and have had 3 attempts in them delivering the furniture and each time the furniture arrives damaged. So one december 23 we went in to rooms to go and we were told that the original set bedroom set was being discontinued (we assumed we were getting the last of the bunch that is what we thought since they were always damaged) therefore we selected another style assuming that we we would not have any more problems and today 01/07/2020 we were expecting our delivery on the new selected style and who would of known they are also damaged. We are very dissatisfied with rooms to go!
Everytime there is a delivery scheduled we have to miss a day of work to go and receive these damaged furniture. We are very very dissatisfied with rooms to go

We purchased a leather sectional and had probems with the left hand sectional. It was replace twice and now has a tear in the back of the armrest. We call and they sent out a technician to check the complaint. We later received a call from customer service and said it was not covered and abuse. They even indicated maybe you weight too much? I was not happy and went to the stor and spokw with the manager. He said the the warranty company should cover it. I said why call the warrantyu company when it is still under one year. The warranty we purchased said it's not a covered item because it's on a seam. I want the problem resoleved by repair or replacment.

Purchased and scheduled delivery for 12/21. My 90 year old mother got a call at 7am that morning (21st) saying they were at the Condo and no one was there! I was there in 40 minutes 7:50. No call. Waited till 9am and got an email they were ten minutes away. Waited till 1 o'clock PM. MAD, I went to my house. Monday no call, no assistance. Two Holidays and this is 12/26. I am told now they can deliver on 1/02. Hoping for a 12/26, 27, 28 delivery to get this fiasco over!

We were set to have a couch delivered on 12/2/2019 and do to some misunderstandings the couch was not delivered. We apologized to rooms to go customer service and understood it was our fault. Rooms to go instructed me to call that same day to get the couch delivery rescheduled and when we I called they told me to wait 2 business days to reschedule. I waited the two days and called to get the delivery rescheduled and then was told that my order did not exist. I told customer service that the couch was just supposed to be delivered Monday and yes we messed up, but it has not been delivered. I told customer service the invoice number and they were able to look it up and then told me a new invoice has not been made and that will take another two days. We just want the couch we ordered and yes we messed up, but at this point this wait time is ridiculous.

Friends and family. Whatever you do... Never order anything from rooms to go! We ordered a loveseat for our family room about two weeks ago. They gave us a delivery date for wednesday 11/20 between 10 and 2. We waited all day and no show. Called them several times after that and they finally called that evening and apologized and said that we would be the first delivery next day 11/21 first thing in the am. Second day... We waited all day and still no show. I called them several times and they reassured me the order was on the truck and headed our way. I decided to open up a complaint ticket via email. The person who responded said they guarantee it would be there thursday 11/21. Never showed. So after waiting for two days for these [censored] to deliver. The next day we called again and after several emails. The warehouse... The actual guys that were delivering said we guarantee we will be there before 2 on 11/22 friday. Then the company emailed us and said they would be here between 6p and 10p. I called them and said the guy told me before 2 but y'all say between 6-10p. We waited up until ten pm last night and still no show. So I called this morning and cancelled the order. They said that the loveseat is still on the truck somewhere and they have to wait for it to get back to the warehouse and then they can cancel it the begin the refund process. This is the [censored]tiest company we have ever dealt with! Total scam artists! I recommend you never order anything from these [censored]! #rtg #roomstogo