1201 Hammond Dr NE Ste A, Atlanta, GA, 30346, US
Sun 11:00 am - 6:00 pm Working Hours
Sun:11:00 am - 6:00 pm
Mon:10:00 am - 9:00 pm
Tue:10:00 am - 9:00 pm
Wed:10:00 am - 9:00 pm
Thu:10:00 am - 9:00 pm
Fri:10:00 am - 9:00 pm
Sat:10:00 am - 9:00 pm

Reviews and Complaints

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rooms To Go — bonded leather sofa - defective

I am writing about a sofa I had purchased on Nov 10, 2013. My sofa is literally falling apart and have seen a...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Rooms To Goleather sofa peeling

I've had been a Rooms to Go repeat customer for over 20 years and never have I been so disappointed with quality of merchandise. I purchased I believe a Cindy Crawford Living Collection with an L shaped sofa, ottoman and chair in late 2013. I was given leather conditioner and advised that I could always get more free of charge. I condition my Sofa and accessories as instructed. Strangely enough, currently only the the left swing of the sofa is showing signs of wear, the other pieces to the collection appear to be almost as new. I notice a little peeling a few months back and wrote it off as maybe someone had damaged my item while visiting.
Now I notice it's peeling more and more, won't be long before it's completely ruined. I rarely set in my living room or entertain. I have a bedroom set I purchased over 20 years ago, on clearance but it has lasted longer than I expected, and several other pieces over the years. My dining room is complete with a lovely Sofia Vergara Collection that appears to be holding up for the last couple of years. RTG discontinue items after awhile, so I know I will not be able to replace the piece that seems to peeling away, This seems to be a common factor for furniture purchased during that time period from RTG. I probably don't have my order number or receipts back dated to that time, but if I could get my item professional repaired i would continue to be a advocate RTG customer. I questionable after this experience.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Rooms To Go's response · Sep 04, 2019

      We are truly sorry to learn that you living room furniture is peeling. Can you please send us the order number or phone number associated with your purchase to [protected]@RoomsToGo.com? We'd be happy to look into this for you. Hope to hear from you soon!

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Roomstogo.comdamaged furniture

    On April 12, 2008 at approximately 9:00 am, a RTG delivery driver parked a fully loaded 15-20 Ton truck on my concrete driveway to unload furniture. Although I met the driver as he was getting out of the truck and asked him to move the truck to the street for unloading, he replied it doesnt state unloading from the street on the sales order. I advised him the weight of the truck will damage a residential concrete driveway and he must move it immediately. His response to my second request to move the truck to the street was well, Im already here and continued to lower the lift and unload. On my third request, I demanded he move the truck immediately and if I hadn't seen his 8 or 9 year old daughter peek around from the back of the truck, would have likely handled the situation more aggressively. At that point I advised the driver I would be contacting Rooms to Go to which he replied go right ahead. As a direct result of the drivers negligence, the area of the driveway where the truck parked, has been broken, cracked, crushed and shifted. Each time it rains, the water seeps into the cracks weakening the foundation and causing further damage. Although SE Independent Delivery Services had their own contractor estimate $4000.00 to patch one section of the driveway, I was offered $1, 000.00 as compensation however my 6 estimates shows the actual cost of repairs range from $8, 061.00 to $ 13, 150.00.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Valerie Sep 17, 2008

        When they delivered the sleeper and saw the stairs they had to go up the two guys said it won't fit and refused to even try. Even though in other other room upstairs has a full size sofa my wife and I took up earlier in the week. So that said they would cancel the order back at the warehouse. Since I was out of town during this time, called five days later and

        spoke with bryan (store manager) and the order wasn't cancelled and knew nothing about this problem, even though my wife spoke with the sales person (Watana)that afternoon they refused to the del.& set-up My problem is we used a debit card and there policy is to return it by company check (7-21 days later) What a way to keep$900 in their account for 3 weeks? They are fast to take money and take there time to return it.

        Last time I purchased two night stands for my wife's birthday, it took 2 1/2 hrs for the warehouse to bring them to the loading dock. NEVER WILL I RETURN TO THIS STORE AGAIN.

        0 Votes
      • Ve
        Vernon Burcham Oct 10, 2008
        This comment was posted by
        a verified customer
        Verified customer

        I didn't authorize the $7.99 that was taken out of my checking acct. on10/09/2008. I would like to know why this was done and
        would like the $7.99 returned to my checking acct.
        Thank You
        Vernon Burcham

        0 Votes
      • Sa
        Sandie Feb 20, 2009

        I appreciate seeing these complaints, but I'm interested in how the store on Veterans Memorial Hwy in Metairie, LA handles problems with damaged furniture and deliveries!

        0 Votes
      • Mr
        Mrs mesha Jan 29, 2017
        This comment was posted by
        a verified customer
        Verified customer

        Hello this Michael Harrington phone number [protected] we got this furniture from Rooms to Go Dale Mabry HWY Tampa Fl 33607 the furniture was supposed to be leather but it's vinyl as you can see it started peeling thanks and have a blessed day

        Comments
        Comments
        Comments
        Comments
        Comments
        Comments

        0 Votes
      • Mr
        Mrs mesha May 17, 2017
        This comment was posted by
        a verified customer
        Verified customer

        Attention Aries from Michael Harrington you can reach me at [protected] thanks and have a bless day 5/17/2017 at 2:05 pm

        Comments
        Comments
        Comments
        Comments
        Comments
        Comments

        0 Votes
      • Be
        Bernard watermon Sep 28, 2017
        This comment was posted by
        a verified customer
        Verified customer

        Bernard watermon my phone number is [protected] my order number is [protected]

        Comments
        Comments
        Comments
        Comments
        Comments
        Comments

        0 Votes