Menu
For Business Write a review File a complaint
Rooms To Go

Rooms To Go review: Online purchase

A
Author of the review
2:22 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

You would think that when you buy furniture online from rooms to go that you would be getting the same service as you would get from the in-person shopping, I learned the hard way that NOOOO you get the worst service ever. When you invest around 2K to buy furniture and add assembly fees at check out. You will learn that there is something called shipped from Vendor which is something you are not aware of. When my furniture was delivered by UPS the driver literally throws my furniture boxes on the side of the rood Infront of our house because its too heavy, the boxes are in a rough shape, I wait for the rest of the furniture which is delivered by Rooms to go crew. When I ask about assembly, they tell me they don't do it for furniture delivered from vendor, I wait for my off day and open the boxes to find that they are scratched and broken and missing hardware or part of the furniture. you missed the 48 hours return window and customer care don't deal with online purchase. So, you are stuck with furniture that you have no idea if you can return or replace, and it is also not functioning because of missing pieces and hardware. your house is messy because of the boxes that you have no idea if you need to keep them or not. The worst experience so far. I have emailed the online support and no one answered, I reached out to customer service and support by phone and chat, but they all responded that they don't deal with online purchase. If you don't provide the same level of service for online purchase then maybe you shouldn't put it on the online website because I don't know what shipped from vendor intails

Claimed loss: $1461

Desired outcome: return Iteams and use credit to buy items from Rooms To Go directly not from vender

Confidential Information Hidden: This section contains confidential information visible to verified Rooms To Go representatives only. If you are affiliated with Rooms To Go, please claim your business to access these details.

Nov 19, 2024 11:27 am EST
Rooms To Go customer support contacts
Address

11540 Highway 92 East, Seffner, FL, 33584, US

File a complaint Write a review
Arwa, we are truly disappointed to hear about the issues you are having with your order. If you'd like to send your concerns to TellUs@RoomsToGo.com with your information, we would love to look into this for you.
Update by Arwa Ghali Hamza Aboud
Nov 19, 2024 1:12 pm EST

I already emailed Tellus@roomstogo.com and basically the response was sorry we can't do anything. Email online_support@roomstogo.com which is something I did on November 13 and haven't herd back from them yet. So I have to wait I don't know for how long till they give me an answer while my house is filled with boxes that I don't know whether to keep or discard.
So basically I am still in the same place.

Update by Arwa Ghali Hamza Aboud
Nov 19, 2024 1:13 pm EST

Not resolved

0 comments
Add a comment

More Rooms To Go reviews & complaints

Rooms To Go - Living room furniture falling apart 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rooms To Go - Return/ exchange policy 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rooms To Go - cindy crawford palm springs sectional sofa 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rooms To Go - bonded leather failure 27
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rooms To Go - Bad customer service 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rooms To Go - the rep refused to help me with the leather coach, which started to fade away
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rooms To Go - fabric high back recliner
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Rooms To Go - fraud!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Rooms To Go Contacts

  2. Rooms To Go phone numbers
    +1 (888) 709-5380
    +1 (888) 709-5380
    Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number
    100%
    Confidence score
    Internet Sales
    +1 (800) 766-6786
    +1 (800) 766-6786
    Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number
    Other Inquiries
  3. Rooms To Go emails
  4. Rooms To Go address
    11540 Highway 92 East, Seffner, Florida, 33584, United States
  5. Rooms To Go social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 09, 2024
  7. View all Rooms To Go contacts