Rooms To Go review: I am complaining about unethical behaviour

I had bought some living room set from Rooms to Go at above address . This is not where my complaint is about .Twice I had to request to return damaged merchandise. So I was given a number by the delivery men for me to call and submit the information about the damaged furniture and love seat console recliner and sofa recliner. When I call there the people seem rude as though they hate their jobs. Very disrespectful to on the way they answer the phone and the way they talk. It's like them talking down to you. This last call I made was today complaining about the furniture that was delivered today to replace the furniture I had delivered on July the 2nd. I was explaining to the lady that my son inspected the furniture and one of the end tables was damaged and the sofa recliner didn't recline all the way .This was the new set they had just delivered to replace the other ones that were also damaged. Well the lady I talked to wanted me to send a picture of the damaged end table which we did .We send it to 1906agent@roomstogo.com. She stated she would call me back to make a decision and let me know the next delivery date and so far she hasn't .She was very rude. I didn't spend money just to be getting damaged merchandise and return it back constantly. These operators need to be a little more respectable to the customers who spend their well earned money on furniture tat really shouldn't even be damaged .And if it's getting damaged during transportation to site. Then those people should be replaced with people who know how to handle other people furniture.
My name is Richard Guerrero