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CB Furniture Stores Rooms To Go Complaints #302-321
Rooms To Go

Rooms To Go review: Fading on headrest of a power recliner

B
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2:36 pm UTC
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Bought a power recliner, couch and love seat... Spent $4000 and 2 yrs later the headrest started faded (Supposed to be Leather). I bought the Guardian Protective coverage and filed a claim on it and they said they do not cover the fading on the headrest. Spend that much money for furniture and then they sell you an insurance on it and it doesn't cover defected merchandise! I will never buy from them again if they don't care about their product. Everyone needs to know that the extra protection that they sell is worth nothing when you file a claim!

Desired outcome: I would like for them just replace the headrest, that's all...probably a $50 piece for keeping a customer.

Rooms To Go - Fading on headrest of a power recliner - Photo 1
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Rooms To Go response
May 20, 2022 5:21 pm UTC
Rooms To Go customer support contacts
Phone numbers

+1 (888) 709-5380

+1 (800) 766-6786

Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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Please email us with your order # and the details to TellUs@RoomsToGo.com. We would love to see if there is any way we can help.
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  1. Rooms To Go Contacts

  2. Rooms To Go phone numbers
    +1 (888) 709-5380
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    +1 (800) 766-6786
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  4. Rooms To Go address
    11540 Highway 92 East, Seffner, Florida, 33584, United States
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  6. Stan
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    Jul 01, 2026
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Rooms To Go is ranked 20 among 291 companies in the Furniture Stores category
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