Rooms To Go review: Customer service and store manager

Just like many customers, we have been dealing with a delayed delivery since January 2021, the original order was placed in November 2020. On May 25th we were finally going to have our complete sectional 2 pieces still missing and all of a sudden no text, communication on May 25th. We didn't even get a rescheduled courtesy text. On Fathers day 2021 we went into the store to see what was happening and to let them know how unhappy we were with the customer service. We ended up being treated as hostile, erratic, and threatening criminals instead of a frustrated unhappy customer. The police were called and I was banned from the store.

It was very disappointing and hurtful to be treated this way and since this manager barely let me get two words out before insinuating I needed to lower my voice when I was speaking in my natural loud voice, it gives me the indication that I was racially profiled and instead of deescalating the issue if I was yelling (which I was not), he chose to make it worse.

I strongly believe this is not the representation and reputation you would like your customers to perceive from your store and employees. We hope that your company will address this matter accordingly.